Phoenix Grand Hotel
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TravelPod Member ReviewsPhoenix Grand Hotel Fenghuang
Knowing Fenghuang's not yet on Westerners' main tourist routes , we weren't expecting a luxury hotel comparable to 5 star ones in the main cities, so we were pleasantly surprised that many of the hotel's facilities came up to a good 4 star standard. We had no complaints about our spacious room with a lovely comfy bed. Like the room, the bathroom was clean and modern with all the amenities you could want. The free internet was a bit slow on our first night, but was fine on the second night & we could Skype o/seas with no problems.
As to be expected, the breakfast buffet was very Chinese, and items for Westerners who do not want to eat Chinese food were limited to fresh melon, hard boiled eggs, a variety of cakes and pastries and tea or coffee. We found all staff friendly and wanting to help, but they have very little English. However, when a cell phone given to us by our tour company needed to be unlocked for international calls, the receptionist was happy to have a 3 way phone conversation & follow unlocking instructions from our tour company rep. in Guilin. Trying to order dinner in the dining room on our second night, was again limited by the lack of their English/our Mandarin but the dishes we ended up with were OK. Trying to put the cost on our room account was also interesting - easier to pay cash!
We did not have any real problems here. Just don't go if you want a hotel that only caters for Westerners.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
TripAdvisor Reviews Phoenix Grand Hotel Fenghuang
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