Sofitel Philippine Plaza Manila
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TravelPod Member ReviewsSofitel Philippine Plaza Manila
Very nice hotel
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Great Facilities and great customer service. I had a worderful stay, and I enjoyed their intertainments.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Sofitel Philippine Plaza Manila
No customer service at all
We have 2 rooms reservation 1 room should have 2 kids and 2 adult and the other room should be 2 adult, both our rooms requested 2 beds, but instead we both got 1 king bed, I cannot imagine how 2 kids and 2 adult will fit in one king bed. Bed & bedspread are very worn out. My brother has to return to front desk 11 times before we can get our room ready, one room was ready but the other room, did not get in till 6 pm. This is the only hotel I have known that charge for ice and for the use of tennis court that they call amenities. From the front desk to restaurant there is no customer service. Food is very expensive with the limited choice of restaurant. Entry card to our room never work properly. Big mistake to prepaid our room, seven days of headache.
Loved the view
We stayed at this hotel Jan.3 2006. Check in pretty slow but friendly and accomodating staff.We requested ocean view rooms(2 rooms) and got them both. Beautiful Manila bay at night plus pool view was amazing. Nice grounds and big rooms. Bathrooms need some renovation and need more staff on the front desk will be nice. I was pretty impressed when we went to eat breakfast(complimentary breakfast)the staff knows who we are.We will definitely stay at this hotel again . I hope next time their bathrooms will be as nice as Mandarin Hotel in Makati.
The hotel has a nice view, I can't complain about that, however, the service is bad. First, we reserved a room for 4 people and they gave us 2 twin beds. Then, we were told that we got upgraded from a smoking room to a non-smoking room which we requested anyway when we reserved the rooms. We ask for extra pillows and they charge us 100 pesos per pillow. We played in the tennis court and the driving range and they charge us a fee plus a fee for each ball boys (4) which we did not even ask to have. They said our breakfast comes with the room, but then when we check out they charged us for the breakfast and not to mention overcharge us. Whenever we complain about the bill, each person tells us that it will be adjusted in the front desk but nobody in the front desk got notified. No security at all. My sister went to my room when we were not there and ask the cleaning person to open the door for her and they opened it. No security at the door either. They check cars coming in when they feel like it. I will never stay there again in my life.
We stayed at the Westin in mid Nov. Rooms have a nice view of Manila Bay, but the interior of the rooms were very disappointing - they were old, including the bathrooms and generally did not have an inviting feel. We have stayed at the Westin in Melbourne before which was FAB and were really disappointed this time.
Only 2 restaurants were available as most of the restaurants were closed for renovation. This did not leave us with many options for dining. Food on the whole in both the Plaza cafe and the outdoor grill restaurant was very average. There are a few nearby rsestaurants (40-50Pesos by cab) overlooking the Manila Bay - try the mini Shabu Shabu (Steamboat) - it was delicious and reasonably priced. Also in the same complex are STarbucks, Pancake House and another Japanese place.
Checking in was efficient, but the staff took nearly 30 min to process our check-out! The first bill printed was wrong - they had charged us for 2N instead of the 3N that we stayed - and the receptionist took a good 15-20 min to verify that!
The hotel provides hotel taxis from the lobby - expensive!!!! if you can, wait for someone to show up in a metered cab and grab that! (eg. airport transfer was 800Peso by hotel cab and 100Peso including tip by metered cab)
The health spa provided massages - also average, rooms not particularly luxurious. Prices reasonable on the whole. One plus is the free pilates classes that they provide 2-4x a week.
All in all, disappointing for a big name hotel. But redeemed by the beautiful view of the Manila Bay.
Westin Phil Plaza Stay
Nicely located by the seafront, we stayed here in early Nov 2005. We were first checked into an awful room on the first floor. Going back to reception, they moved us without question to the third floor.
This room was much better, but I think the common areas throughout the hotel need refurbishing. Just general upgrading of the decorations is needed. They were rebuilding the Plaza area when we stayed there, so there was a lot of building work going on which was a bit of a nuisance.
The grounds of this hotel are delightful - spacious and right on the Bay. We stay there mainly because of the grounds and the great pool area. Our kids love it. we would stay here again because of the good internet rates - but only after they complete the building work!
A pleasant surprise
I had an idea that this particular hotel was one past its prime, having seen its glory days and now pretty much on the over the top of the curve. I was quite surprised at the level of service that they still have!
Pasay is not the center of Manila as Makati is, so that saves this place from being in a crowded or raucous surrounding. Its nestled away in a beautiful suburb, very green and affords excellent views of the sea from the wonderful balconies on the executive floors. The service was friendly and efficient, and the business center adequate.
The cribs? Too much waiting time at the reception for checking in and out. The electronic door key kept malfunctioning; I had to change the card four times during my 3 day stay (and no, it was not near the cellphone or any electronic device).
On the whole, its good value for money.
Plaza was great
Had a fantastic stay at the Plaza. Food great, pool area stunning, cheap beers, fun entertainment. View from our hotel room awesome. The staff were always smiling and friendly. Lobby lounge has a patisserie with to-die-for pastries and cakes. Delicious food at the Sports Bar and Treasure Island. If I went to Manila again I would stay there.
TripAdvisor Reviews Sofitel Philippine Plaza Manila
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