The Pfister Hotel
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TravelPod Member ReviewsThe Pfister Hotel Milwaukee
This a nice hotel with a great location. Problem is the rooms are small and everything is expensive.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews The Pfister Hotel Milwaukee
Very nice overall
Overall I liked the Pfister. Stayed through work so I did not pay for the room but I believe our group rate was $99/night. Top 2 tips: 1. Take a trip to the Blu at the top floor and order a drink. They have delicious cashews as the bar "beer nuts" included with your drink and sit back on the comfy chairs and enjoy the view of the sunset and lake michigan. 2. Request that your room have turn down service at night and they will leave 2 great chocolates on your pillow when they freshen up your room. Other issues: Room was nice. I liked the workout area on top floor which had headphones so you could watch different TV channels while you were working out. My only gripe: I felt the lobby was very smoky upon arrival by the bar - you have to walk through it to check in and it was somewhat overwhelming at that time. A minor room key problem I had was quickly fixed. For our rate, I would recommend it.
Beautiful Hotel, Decent Service, Average Location
Overall, our stay was very nice. The Pfister got on our good side right away by letting us check in at 8:30 am when the airline changed our itinerary. Granted all they had was two doubles instead of the king we reserved, but when you come in from Seattle on the red eye, a bed is a bed. And since the hotel was packed with at least 4 weddings, they could have easly turned us away and made us come back.
Housekeeping never came during the time we were there, which was a same because though we could have done without the room straightening and bed making, fresh towels would have been nice.
The lounge in the lobby was a great place to relax and meet up with friends but the service was slow at one point. My husband and I sat and watched the two bartenders staring at the wall of liquor bottles as if they weren't sure why they were there. About 20 minutes later, we had there attention...which should have been much sooner, seeing as we were the only people in the place at the time.
Never ate in the hotel so I can't comment on that. (Try Coast near the lake.....the brunch was wow!!)
Again, overall the stay was nice. The rooms were pretty (we were in the tower), had Aveda products and the fluffiest hotel towels I have ever used. If we hadn't needed to stay there to be near other wedding guests, we may have stayed elsewhere. The hotel itself is a few blocks from the river (where most shopping and restaurants are) but located in a business district which was typically dead over a weekend.
Side note....found a great little market (Metro Market) that had a wonderful deli, hot food section and an abundance of beer and wine. Near Van Buren and Juneau.
Many Problems Including Attempted Theft by Housekeeper
Our stay at The Pfister was riddled with problems from the time we got there. We stayed in the penthouse at the hotel which consisted of two bedrooms and one living room, but did not receive the standards that we would expect.
Our first problem was with the internet. We could not seem to get it to work and spent a lot of time messing with it. No one at the hotel could seem to help us and they made us call their internet service provider.
There was a light in one bathroom that flickered and the air conditioning in one room did not work properly. The room was extremely warm. It was very uncomfortable to sleep in and the heat often woke us up in the morning since the window was on the east side. When we reported this problem, a man came up and checked the temperature. He claimed it was fine and nothing was done about it. The problem continued. We later pushed with the head manager for compensation and recieved it.
My fiancee got his hair cut at a salon that leases out space in the hotel. They got hair dye on his shirt even through the apron that they put on him. He complained about the problem and they told him "so what? We get stuff on our shirts all the time" and would not do anything about it. The hotel manager did compensate us twenty dollars for the shirt though and have it taken to a dry cleaners. We were very impressed with this manager, but the rest of the staff was not nearly as helpful.
The concierge was always on the phone or away from his desk. He was a pleasant person but much too busy. The hotel should really have more than one concierge on staff if they plan to have them have so much to do. We have never encountered problems like this getting in contact with a concierge even in large tourist places like Hollywood or Las Vegas or New York City or Miami.
The most frustrating problem was with the housekeeping. When we got to the room, there was a large semen stain on the floor. We did not immediately tell the management because we chose to sleep in the other bedroom. The next day, housekeeping came up to the room. When they left, it truly looked like they had only made the bed. They did not replace the towels, vacuum the floor, clean off the table (which had crumbs from our room service), and the stain was still on the floor. We called to complain at that point, and they sent the same housekeeper up to clean properly. After he left, we discovered a birthday card missing. The card was later found in the room by another housekeeper torn open. We believe the first housekeeper was looking for money. When we reported the problem, we were met with many dead ends despite our persistance. We first reported to the manager who said he could not do anything about it and would not even give any sort of compensation until they got to the bottom of it. We have called multiple times and have not gotten in touch with anyone. We have left messages and have not heard from the hotel.
Stayed at the Pfister for summerfest as they had special rates. The room, room service, check in and out, and food was all great. We could walk or catch the bus across the street to the summerfest grounds. We had just a great refreshing time. I would recommend to stay here for sure.
Pfister needs better service!
I just spent three nights at the Pfister, two nights on my arrival in Wisconsin, and one night at the end of my trip. The lobby is beautiful and the rooms are nice. However, I was disappointed by many of the details of my stay. They need to pay more attention to the cleanliness of the rooms. Our first room had hairs from a previous guest on the bathroom rug, and when we checked into our second room, the bathtub hadn't been cleaned and was really gross, and the room was so smoky we had to leave so they could purify the air. I also found a hair in my breakfast (although they did automatically comp my meal). A few hours after I checked out, I realized that I had left my cell-phone charger in the room. No one had turned it in, but no offer was made to go and check the room, and in fact they acted like I was a pain in the neck for inquiring a second time about it.
I travel a lot, stay in all types of hotels, and am not particularly finicky, but I left the Pfister feeling like they are all show with serious management problems in terms of running their staff. Their service and the quality of my experience did not at all justify their prices.
I think one would do much better staying at the Hilton down the street.
A bit less than you'd expect from a 4-Diamond Hotel
My fiance and I stayed at The Pfister at an excellent rate of $69.00 per evening as members of the Historical Hotels of America. I have to admit, I love the Pfister's rooms (even the first category rooms are lovely at this rate, although I wouldn't be willing to pay full price to stay). The marble vanity area of the bathrooms are beautiful, however the toilet and shower area are lacking severely. What 4-Diamond AAA rated hotels have industrial, Walmart looking toilets? They do not even have a tank, just bare pipes going into the walls. As a frequent guest of The American Club in Kohler, WI, I guess that I am spoiled by elaborate bathrooms.
Blu, the top floor lounge, is exceptional. To be honest, this is really the only reason that my fiance and I frequent The Pfister. I can't say enough about Blu. Windows look out upon the city of Milwaukee while guests lounge in sinfully comfortable leather sofa's. The servers and bartenders are superb.
The front desk staff are as just as courteous as they need to be, but nothing beyond. At times, they seem almost cold, as though they are not even paying attention as they check you in.
All in all, I am always willing to stay at the Pfister (at the reduced rate of course, never otherwise) to visit my longtime favorite Milwaukee lounge, Blu. If you stay, you must try it!!!
Just Like San Fran's 'Fairmont'
The Pfister is similar to the old-lady hotel in San Franciso, the Fairmont. Both have the dignity of old-style comforts, with overdone everything, and a slightly victorian feel to all the ornate frippery. Both try to hard to make their mystique palpable and omnipresent.In english, both are deceitful old hags, and best turned over to the wrecking ball. The rooms in both are tiny and cramped, with inadequate space for simple luxuries (like opening a suitcase without climbing over furniture) and basic necessities (like taking a shower without bits and bobs of hardware getting loose, getting jammed or getting broken. Both are old grande-dames of a former era, best left to bask their former glories, long since lost, and long since forgotton to all but the eldest among us. Save your dough for some good meals (which Milwaukee offers in abundance), some fine entertainment (which milwaukee offers around every corner in every season) and don't bother racking up huge "rack rates" at either the Pfister or Fairmont.By the way, Pfister folks put on a sumptuous lunch spread in one of the most magnificent buffets found anywhere. Nbody will every confuse the Pfister lunch buffet with "Old Country Buffet"!
The best in Milwaukee
I have stayed in several of Milwaukee's hotels and this is, by far, the best; actually, I would rate this hotel among the best in the USA.
Although the city's Hilton's public areas might be equally grand or beautiful, the rooms at the Pfister are decidedly better, as is the service, which is not only exceptional, but friendly, too.
Great City, Great Hotel
What a surprise, the city of Milwaukee is bustling with activity. The Pfister hotel is old world charm with modern amenities. "Class" is the first word that comes to mind when describing this priceless gem. I was told when celebrities or sports teams are in town this is the place they stay.If youre in Milwaukee I highly recommend this property. Those Milwaukeeans really know a good time.
A Grand Classic
I stay at the Pfister on visits to Milwaukee and love the hotel. It is a classic in grand style, with a magnificent lobby, professional staff, great food (especially room service), and a fine Martini bar. Rooms can be a bit on the small side, but the ones I've stayed in have been finely appointed. All this does not come cheap, but if you are looking for one of the best in town, this is the place.
TripAdvisor Reviews The Pfister Hotel Milwaukee
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