Pestana Rio Atlantica Hotel
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Historical Traveler Reviews Pestana Rio Atlantica Hotel Rio de Janeiro
Una mala experiencia en el Pestana
El mayor valor del Pestana es su gran ubicación. Tiene varias otras cosas buenas, como una súper piscina con vistas a la playa, un personal en general amable y un desayuno genial.
Sin embargo, en general, el hotel tiene un toque impersonal y una actitud clara de intentar exprimirte hasta el último céntimo en cada oportunidad. Claramente, sus propietarios dirigen este hotel para maximizar los beneficios y se están llevando a cabo reducciones. Las habitaciones son pequeñas y no están bien amuebladas, y que un hotel grande sólo tenga dos ascensores, es pobre, pero en mi estancia, y la de mis colegas, uno de ellos ha estado fuera de servicio permanentemente. Esto lleva a enorme colas y a que la gente suba muchos tramos de escaleras, ya que se cansan de esperar. Esto es obligatorio cuando los porteros toman el ascensor para recoger y entregar equipajes.
Si queréis estar en esta zona, hay muchos otros hoteles que hay que tener en cuenta y, comparado con el Marriott, por ejemplo, este hotel es de mala calidad. No me volveré a alojar aquí.
Poor Experience At The Pestana
The Pestanas biggest asset is its great location. It has a number of other things going for it, a super pool overlooking the beach, generally helpful staff and a great breakfast.
Overall however the hotel has an impersonal feel to it and clearly an attitude of trying to squeeze every last penny out of you at every opportunity. Clearly this hotel is being run by its owners to maximise profits and short cuts are being made. The rooms are small and not well furnished and for a large hotel to only have two lifts is poor, but in my and collegues stays one has been permanently out of action. This leads to massive queues and people walking up many flights of stairs as they give up waiting. This is compulsory when the door men take the lift over to collect and deliver luggage.
If you want to be in this area there are many other hotels to consider and compared with the Marriott for example this hotel is poor. I won't stay there again.
Good Hotel No Problems
For the first time I spent five days in a hotel of Pestana Group and I admit I was concerned about The Pestana Rio Hotel and all bad comments we found here about it.
My impression was between neutral and above average. Almost everything was a five star but the bedroom, (in my case a suite with parcial view to Copacabana beach) is weak in confort with individual and noisy air conditioned devices, and last day without hot water between 10 a.m. and 16 p.m.....
I don´t remenber more problems and we spent good hollidays at Pestana Rio Atlantica that has a swiming pool in the to of the building with a fantastic view to Copacabana and Pão de Açucar.
So I think everybody can go to this hotel without risks to get bad humor to stay there.
If I come back to Rio de Janeiro I can stay again in this hotel without any problem.
Disappointed with the Pestana Rio Atlantica
I arrived at about 9am and I had paid/reserved from the night before to guarantee my room that early. I was immediately disappointed with the room since it was very old-looking and the bathroom had black gunk in the tiles. The air-conditioning was of the in-wall machine kind. The in-room safe is very difficult to set up and required repeated phone calls and someone to come up even though I had signed up and paid for this "privilege" upon check-in.
This all took about 1-1/2 hours and by the time I went downstairs they told me I couldn't have breakfast anymore! So I had paid a whole night for the privilege of a few hours and wasn't even going to get breakfast!?!? Obviously I went to complain at the front desk and told them of the stupid in-room safe and how long I waited for someone. The staff was rude and I had to raise my voice before overcoming his third objection to my breakfast. They finally allowed me to enter the breakfast buffet area but I received poor service.
While I was eating I decided to see if I could move hotels. I made a few phone calls and decided to go to the JW Marriott a few meters down the street and it was much much better (for about the same price!).
When I was checking out the hotel manager came up to me and asked me if he could help me because he had seen me check-in but I was standing in the check-out line. I told him what had happened: old rooms, nasty bathroom, almost denied breakfast, poor service, etc. He was genuinely disturbed and really tried to correct the situation. Unfortunately I had to tell him my Marriott reservation was not cancelable but I thanked him for his efforts. The good thing is that he didn't make me pay for the few hours I had been there that morning and gave me his card for a future trip and assured me he would take care of me.
I have since found out that the rooms that are not facing the ocean are dark, old and with a horrible view. The wonderful reviews on this site (and the photos on websites) are all based on ocean-facing rooms which are renovated and much better. They also cost twice as much.
One good aspect of this hotel was the roof-top pool which had a fantastic view of Copacabana.
Great Hotel but Don't Use the Safe
We stayed at the Pestana in Rio at the end of December 2005 for 8 nights. We had 2 rooms, both with side ocean views. Rooms were small but adequate and clean. My husband loved the shower as he said the water pressure was fantastic. Location of the hotel was great, staff were happy and helpful - everything was great. Breakfasts were good (although a little tedious after over a week....) - omelettes, waffles and pancakes to order. We also ate lunch in the restaurant on 2 occasions and the food and service were good. Public areas were very elegant. Rooftop pool had awesome views, good sunbeds, good service. Lifts were a little slow. Concierge was helpful and gave good information, security at entrance was good. All in all we loved our stay in Rio and at this hotel, except for one nasty surprise.... We kept all our valuables in our room safe (for which there is a daily charge of US$2.50). On arrival we asked if we should keep everything in the hotel safe, but were assured the room safe was adequate. Today we have been notified by my husband's corporate credit card provider that over US$5,000 was spent on his card in Rio.... This card never left the safe during our entire visit; he never carried it in his pocket and he nver used it. So "someone" seems to have removed it from the safe and used it. A nasty and expensive end to what would otherwise have been a great hotel.......
Great views & good facilities
The Pestana was the perfect hotel for our 4-day stay in Rio. We had a junior suite with a balcony overlooking Copacabana beach. The room was lovely, spacious and very clean. We had plenty of space to eat in if we wanted to (we did so twice) and the location was great - walkable to Ipanema and the other end of Copacabana.
The pool was lovely, a little chilly but with beautiful, sweeping views.
Service was excellent, everyone was extremely helpful. I got into our room at 8am and we managed to extend our late checkout to 5pm the day we left.
We were at the hotel in July, so the dead of winter - we paid roughly $250 per night, not amazing value but we felt it was fair.
I'd definitely stay there again.
A moderate price for 5-star service and rooms!
My partner & I stayed there and were simply amazed at the view from the rooftop pool. The attentive service was great and really what we needed as we had never been to Rio. The concierge, Rui Barana, was amazingly kind, informative and helpful in getting us to places around Rio. You'll appreciate this if it happens to rain a day or two on your trip as it did for us -- can you imagine a rainy day in Rio?! -- but the hotel helped us with getting us a rainy day tour with of must-see museums, cultural offerings and dinner. The rooms were immaculately clean, spacious -- inside tip: even the rooms that are partial-view of the ocean (which we had) were great - unless you want to really pay alot don't get the full ocean view rooms. Honestly I can't say enough nice things -- we pretty well-traveled and would certainly recommend this hip, central hotel to any travelers that want a great view, excellent service for a decent price. (also the gym on the rooftop was awesome - great to have the wide open ocean as you backdrop).
Very Nice Hotel
A fantastic hotel overlooking the famous Copacabana beach. It has a modern, charming designed hall and a great staff. We can only give 4* to their rooms, tough they were always clean, but no bath tub. We would gladly rate them 5* if they had the same modern décor and tub. The roof top pool is delicious along with the jacuzzi, pity the bar was under conservation. Up there you see paradise, throughout the night. Rio never sleeps, it's wonderful. The bar is chic and it's inevitable to get a caipirinha while listening to Jobim's music. If you let yourself go on the H. Stern "tour", for which you have a store at the lobby, you'd better have your credit card kept in the room's safe. You may loose your head and some money, though it can be considered a good investment. When we return to Rio, we'll sure consider staying again in this hotel. Nearby you must try the churrascaria Monchique. It's a very nice and popular rodizio restaurant with an excellent food, not expensive and very cosy.
Not worth the money for Rio
Our problems started with the check in. The room we reserved was not available unitl after 3:00pm (check-in time is 2:00pm). The pool, roof top bar and gym area was under construction, and covered in so much dust they would have been hazerdous to use. The construction crews started at 9:00 even on the weekend and could be heard in the guest room we stayed in three floors below.
The upside was the personalized beach service with lounge chairs, towels, fresh fruit, water and juices served free of charge on the beach to Pestana guests.
There are other hotels in the area that are a much better value.
Great hotel- love H.stern
This was a great hotel with an awesome view of Copacabana beach. I don't think I could of asked for a better beach-front hotel. The rooftop pool (very pretty) serves yummy Caipirinhas but, watch out it's very deadly... one too many and you'll be off your feet! The staff was very friendly and made us reservations at this wonderful restaurant called "Satyricon". If you love seafood this is the place to go... remember, your dollar goes a LONG way so a very good dinner is quite inexpensive. The HStren store also has a great staff... watch out for the tour that brings you near Ipanema Beach... I ended up spending $5,000- well worth it but, quite unexpected. :-) If you have time you must visit Corcovado- a great day trip if the weather is nice.
TripAdvisor Reviews Pestana Rio Atlantica Hotel Rio de Janeiro
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