Pergola Club Hotel & Spa
How has this hotel rated in the past?
- Shuttle bus service
- Room service
- Swimming pool
- Wheelchair accessibility
Photos of Pergola Club Hotel & Spa
Historical Traveler Reviews Pergola Club Hotel & Spa Mellieha
Abbiamo avuto la sfortuna di alloggiare all'Hotel Pergola. La prima camera che ci hanno assegnato era in pessime condizioni. Ci siamo lamentati con il responsabile di turno e il giorno dopo ci hanno proposto un'altra camera. Quest'ultima non veniva pulita ogni giorno, ma ci fornivano quasi sempre asciugamani puliti. Siamo rimasti davvero sorpresi dal vederci chiedere di pagare gli "extra": le dotazioni per preparare il caffè in camera, un telecomando e una vecchia cassaforte. Abbiamo dovuto tenere le finestre aperte perché gli scarichi del bagno emettevano pessimi odori.
Upgrade to an apartment to save money
Good hotel for the money. Depending on where you look, they are listed as a 3 ½ or 4 star hotel. I'd give them a solid 3 stars. We chose this hotel over others in the area because they have an indoor heated pool.
We booked through Expedia and upon arrival to the hotel; they upgraded us from a regular room to an apartment! The apartment was spacious and had a stove, oven/micro combo, electric kettle, fridge, complete set of dishes and utensils, hair dryer, 2 regular beds, a double sleeper couch, and a single sleeper couch.
What I mean by saving money is, everything in Malta is VERY expensive. One Maltese Lira is worth around $3.05 or 2 Euro 35. There are plenty of grocery stores in walking distance and you can purchase groceries to prepare in your apartment. Not that groceries are cheap, but definitely cheaper than eating out all the time.
The hotel has 2 outdoor pools with kiddie areas, plenty of chairs, etc. The indoor pool was always warm. They had a weird bubbly hot tub, but it wasn't hot. It was connected to the indoor pool and was the same temp as they pool.
The only annoying thing.....the hotel charges for EVERYTHING. Beach towels, extra tea and coffee packets, use of the safe, remote for the TV....you have to put down a hefty deposit on most of it, some of which you do not necessarily get back. We paid over $1.50 to use a beach towel plus a deposit. I decided against the use of the safe due to a $15 nonrefundable fee.
TAXIS are very expensive. A taxi from the airport to the hotel was about $40. We could have taken the bus for about $1.80. Almost everyone speaks English and Italian, so it isn't hard to ask for help on which bus to take. Pick up a free map at the airport to use for later bus travel. Look at the posted bus schedules, find the city you want to go to, and it will tell you which number bus to take. The bus driver will collect your money when you get on the bus and charge you by where you are going. For this hotel, take the bus to Mellieha Village from the airport. We never had to change buses. You pick the bus you need and it goes straight to where you need it to. If you plan on staying out late, be sure and check the bus schedule to see what time the bus quits running. We got stuck out after 9 PM one night and had to pay $25 for a 10 minute taxi ride.
There are many, many private ferries and they will cost you at least DOUBLE as compared to the public ones. The ticket sellers for the private ferries will try to talk you into buying their tickets as you get off the bus, even at the bus stop for the public ferry!
We did have to take a private ferry (about $12 round trip each) to the small island of Comino, but it was worth it to see the beautiful Blue Lagoon and caves. At times, we were the only ones on the beach in Comino. We weren't that impressed with Gozo, but worth a look by taking the public ferry from the Cirkewa bus station. The ferry was about $6 round trip.
Nice hotel shame we were shipped out
After much searching on the Internet myself and a friend decided we liked the look of THE SOLANA HOTEL in Mellieha MALTA. The hotel was shown with a busy bar and cafe area, two years old and looked just what we wanted. We booked a twin room and turned up a few days later.
On arrival we were told the hotel was full and we had been "upgraded" to the "PERGOLA" hotel which is another hotel in its chain.
On arrival at the PERGOLA first impressions were poor. The hotel was off the main street and had no atmosphere at all. The outside facia was in need of a paint however the lobby was clean. We complained to the staff on the front desk that we had booked the SOLANA due to its location and surroundings but the male receptionist was only able to offer that we change IF a room becomes available. He was very keen to explain that he had upgraded us. I wasnt interested in an upgrade I wanted to stay where I had booked. I had viewed the reviews on the PERGOLA and they were poor in comparision.
The "upgrade" was to a room where we had to pay for room facilities such as tea and coffee and the room safe! This upgrade had so far cost an additional £15 to the bill.
There is no porterage at the PERGOLA and we humped suitcases into the confusing maze of lifts to get to the various parts of the building. The upgrade was a double room. Now, while have known my friend for some time I really didnt want to sleep with her so the option was a sofa bed that had no bed linen. On complaining we were eventually given a twin room self catering apartment which was on another floor so we humped the cases about again.
The room over looked a building site which luckily wasnt being worked on and if we craned our necks to the left we could actually see the sea. The hotel did phone twice that evening to check we were ok.
During our stay the hotel showed its age. The bedroom furniture was new, however the camping style beds were wobbly and it took 3 complaints to get a non wobbly one.
Each room had its own hot water tank which is a fantastic idea if only it wasnt so noisy, held more than 1 baths worth of hot water, didnt take so long to reheat and wasnt situated by the sink so you hit your head on it.
The fire extinguished was 2 months out of date for servicing which may have become an issue as the 2 hob cooker had no light to show when it was on and we found out the hard way.
The rooms were serviced daily and fraying, well used but fresh towels as requested. The housekeeping was probably the best part of the hotel.
The buffet style breakfast could only be described as adequate and had microwaved bacon which stuck to itself and one rasher ended up being 8. One of the mornings the service was very poor and there was no coffee no tea no juice no milk. The staff were asked numerous times to refill by clients and were slow to react. There also seemed to be a shortage of cups and glasses on this day as the waiting staff were washing them up as soon as a client finished so others could drink
On Saturday night we returned to the hotel bar as live music was advertised. There was a lone male singer/guitarist playing to only 6 people including us. In comparision the SOLANA cafe/bar was very busy and had a good atmosphere.
The hotel lift to the bottom of the rock face broke down but was fixed within a day
The Gym is basic and very hot and the "indoor" pool is full with two clients in it. One outside pool was undergoing work so unusable. However the "caveside" pool was usable and looked very nice. However as the hotel do not allow you to use their towels by the pool and I hadnt brought spares I couldnt use it
On the evening of arrival we checked on various websites and the SOLANA was still advertising vacancies for the same days of my stay. It appears that they may be taking bookings for the flagship hotel and then transfering clients to the lower quality Pergola
Overall THE PERGOLA is NOT a 4 star hotel. The staff are friendly but seem ineffective, the rooms are cleaned well. Generally its tired and needs love and attention in private rooms, public areas are fine.
Excellent value for money
The term "value for money" explains it all really.
We paid Lm44 (EUR 102) for a weekend in the second week of January.
For this meagre price we got:
- an excellent breakfast (Sat/Sun)
- an excellent buffet dinner (wide choice, usually consisted of mixed cold starters, soup, 3 types of pasta, 2 types of meat, fish, cheese, cakes,, fruit..)
- a good room (i.e. clean, basic decoration, good space, basic tv, though limited channels, nice bathroom with bath/shower)
- use of gym (Excellent for weight training, but limited in cardio machines such as threadmills)
-use of pool (heated indoor pool) + jacuzzi.
All this in a nice location, which enable you to have an interesting walk or jog around Mellieha.
Staff is friendly, welcoming and helpful.
Ok, this is not the Radisson or the Hilton, but for just a 100 euro, the service offered is excellent.
I am Maltese. In December i decided to take my family for a relaxing weekend break at the Pergola Hotel in the lovely village of Mellieha. I had seen the advert on the local paper and the attractive rate made me choose it.
I honestly had very low expectations (because of such a low price which I was paying) I have to admit that we were made very welcome immediately by all the staff especially by the female receptionist upon our arrival.
The room was very spacious and included all accessories needed. The view from our room was impressive directly opposite we had the church and also views of mellieha bay, comino and gozo.
There was a small problem with the door lock (it wouldn't open) but it was immediately sorted out by the maintenance men.
The hotel is very near to the centre of the village so a car is not needed. Evening walks around the village are great offering various scenery and places of interest. There are some great restaurants around - ask the people at reception about dining tips around malta.
The indoor pool is not so big but well heated and enough for a medium-sized hotel. The children really enjoyed it!!
The food was abundant and nicely presented. Apparently each night the food is associated to a particular theme. The service in the restaurant was of a good standard and the staff (most of them young) were very friendly.
The hotel is definately not suitable for those on a wheelchair because the place has around 6 lifts. Apart from that it is definately worth a visit.
My worst holiday !
This holiday was the worst ever. I have reduced the list of problems as there were so many. My advice is if you go to the Pergola, make sure you get a good room above the large pool side bar facing the village or looking over over the small pool and also not next to a ventilation shaft.
Our apartment was very very disappointing. We were not impressed by the bathroom and 1st bedroom but they were acceptable. But the 2nd bedroom was barely bigger than the double it contained. There was just enough room to walk by the right and bottom of the bed, but there was insufficient room to walk to the left hand side without moving the chair at the dressing table out of the room. The lounge furnishings were not of a good standard. But the final straw was the balcony. This was reached through the patio door, the only window in the 2 bedroom apartment. Immediately adjacent to our balcony was a public area, complete with chairs and tables, elevated a few feet above us. The people there had a very good unobstructed view right into our apartment. Not only would we have been unable to sit on the balcony and have any privacy or peace, as there were people less than a foot away from us, but we also would not have been able to walk to and from our bedroom and bathroom without being fully clothed unless we kept the curtains closed at the only window we had. Not to mention the noise we would probably have to cope with.
We were eventually given an other apartment. It had privacy and a little more room in the bedroom, so we said yes. But the standard was as before.
Then 2 days later, we were finding it difficult to sleep for the noises from the ventilation shaft immediately next to our bedroom. The last 3 nights we heard the sound of continuous cascading water. We had planned to get up early and walk, in particularly on Gozo, but those plans were cancelled as we were too tired to get up before 10am. We were told, eventually, that the noise was due to trapped air in the air conditioning,
There were 2 outside pools and one inside. The resorts information pack and signs outside stated no diving or ball games, but both happened every day and no staff were there to request a curtailment. This meant it was a lottery of when you could get in the pool to swim.
We amazingly allowed ourselves to be talked into booking our first evening meal (a Maltese buffet) in the resort's restaurant. This was because the menu we were shown in the reception had at 4 or 5 dishes that we were really keen on trying. But when we went to the buffet table, the dishes were different. The ones which tempted us to book the meal were not there. We had a very small amount to eat but then because we felt cheated we complained again to the Duty Manager, who apologised and said we wouldn't be charged.
On the last full day, we were invited to talk to the Manager, who tried to convince us everything was fine and the rooms had been refurbished. He did agree there was problems causing the noises in our apartment, but he had no answers about the piece of the bath surface which was missing and at least 2 chunks missing on the Kitchen work surface, (not very hygienic as germs could get trapped there). He did offer us a free meal that evening but we told him we had already booked a meal at a restaurant in the Bay where we had already had an excellent meal. But he did agree to let us stop in our apartment until 13.00 on our last day.
But when we checked out the next day, we had been charged for the Maltese meal. It was a different Duty Manager and he insisted we pay as some food had been consumed.
For the first time in my life, I was glad a holiday was ending so paid it and was relieved to leave the Pergola.
Great place to stay...
After recently staying at the Solana Hotel, I again visited Malta and opted for the Pergola Club Hotel which is another 4 star Hotel owned by the same company as the Solana.
Upon arrival I was greeted with a fruit basket and bottle of wine which I was told was given to me being a repeat guest with the same company! What a welcome! The room was great....ok not 5 star standard but still very clean and the recent refurbishing gave the room a suberb touch. The leisure faciltiies are actually great....2 outdoor pools (which were too cold to swim in) and 1 indoor pool. A BIG gym and a SPA! Fabulous for us ladies :) The staff were great especially the restaurant staff. I happen to be a very particular person when it comes to eating but they really did great. I'm a vegan and the chef especially 'Liz' really went out of her way to help.
The place is a little bit too hilly and there are so many lifts so it is not suitable for disable persons. Otherwise it is definately the best value for money in Mellieha (I prefer this hotel to the Solana Hotel now!)
Would love to recommend but CAN'T!
Well, where to start? Lovely location in a charming small town in Malta.and the staff are helpful in a reserved Maltese way. However ... the room I was in is dreadful (no 20 along with a couple of others I saw) and the food dreary to the point of boredom from day one. Stodgy, same (despite the themed titles each night), unimaginative and sometimes wierd (eg Chicken Ceasar Salad with cucumber, tomatoes, green peppers, no parmesan and mayonnaise for the dressing). Pizzas were inedible due to the thick cardboard crust and the salads were miserable, tasteless and predictable each day. Insipid breakfast and large bowls of cereals out everyday despite hardly anyone being there and stale cereal. Cakes at dinner came out night after night too..
Staff were helpful if you asked - eg cooked sausages for a friend when they weren't on for breakfast - but why not get things right first time?
Twin rooms are ok but face out onto an internal courtyard with swimming pool. Very quiet at this time of year and not much sun so can be shady from 2pm. In summer I understand these rooms are full of families but they are a bit claustrophobic - and if you came hoping to sit on your balcony and watch the sun go down over the town/beach - forget it. (Shower in this room kept going hot and cold and then stopping. - although maintenance did come to 'fix' it - but as it was due to plumbing and calcified shower head I wonder how often they did this). Gym equipment is tired and no treadmill and the jacuzzi is not heated!!!
As I wanted to see more of Malta I upgraded to a room with view (negotiate here and see how well you can do - I paid 60ml which was a bit steep but they did start at 90ml) and I got an apartment for my money with a lovely view over the town and beach - great for sunrise and sunset.
But this is where the horrors start. The furniture was tired, greasy and tatty and it was impossible to sit on the sofa as it would not fold up properly from the bed position - flattest I got it was 45 degrees. There were holes in the walls and sockets coming off when you put plugs in and out. Curtains were grubby and 'cable' tv was intermittent - some channels only came up if you ran through the stations several times! Same problems with shower - and again a quick 'fix'. Although collaped shower hose obviously needed fixing ages ago.
Now for the really fun part. The ceiling tiles were askew in some places - and this hid the worst horror (for a while) - 2" long cockroaches. I am not exaggerating - have pix to prove it!
I don't know whether to be pleased or sorry that they didn't appear until the second to last day - but they fell out of the ceiling tiles in the bathroom onto the sink and in the bedroom onto the floor.
Staff were quick off the mark when I phoned (not taking my eyes off them incase they disappeared) and politely asked tthe operator to please get someone HERE NOW! They brought the Deet and size 9 boots and told me that I should expect critters in hot countries and the summer is worse - yeuch!
As this was 11pm and I was ready for bed spent my last night awake with the light on - but did drop off and missed the varmit who appeared overnight. Fair to say was on his back from all the Deet in the air and nearly dead.
Despite its claims this is not a 4 star hotel by any means (although it could be with a bit of money spent on it). Pool areas were lovely; public areas clean; views (when you had them) great. Built into the hillside on 7(?) levels (but lifts and ramps so actually not a problem). Right in the centre of town near shops and buses and walk/ride to the beach half a mile away.
I so wanted to recommend this hotel for the sake of the staff but currently would not recommend to anyone; until the owners understand that cockroaches are not acceptable, rooms need to be spruced up and food greatly improved it's not a great place to spend a week - let alone longer.
Some points on the resort - lovely if quiet, buses easy and cheap to use to get around the island and great view of Gozo and Comino.
My sister & I stayed at The Pergola Club Hotel from the 7thOct 2006 for 1 week with a walking group from HF holidays & were dissappointed with the allocation of our rooms. For a start we did not have adjoining rooms in spite of our 'group leader' phoning ahead to request this & my room was far superior to my sisters which seemed unfair when we had paid the same rate for the holiday. The food was absolutely disgusting the worst I have ever experienced during the many places I have visited over the years. There were plaques on the walls for awards that the hotel had received in previous years - what a pity we hadn't visited during that time is all I can say. We definately won't be going back!
TripAdvisor Reviews Pergola Club Hotel & Spa Mellieha
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