Peppermill Resort Spa Casino
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TravelPod Member ReviewsPeppermill Resort Spa Casino Reno
Super Deluxe fun! Too much to see and do. Up a buck fifty now!
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Looks like we are in Italy. Very big place but lovely.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Peppermill Resort Spa Casino Reno
You'd better like neon!
Everything at The Peppermill was first rate, friendly people, sparkling clean, good food at reasonable rates. and a very large comfy room and a huge array of casino games. The only thing that kept me from giving it a 5 is that the interior design is anything but subtle or tasteful. My husband described it as a cross between "Early Bordello" and "Art Deco Gone Bad." It is done all in purple, fuschia, teal, aqua, gray and black with enough neon, tube lighting and mirrors inside to light up a third world contry! Our room was all in purple with pink chairs and black carpet - yikes! The hallway walls in the towers are all lined in an ugly gray carpet material. The casino and lobby are filled with neon lights, and when combined with the chrome-like tiles on the ceiling, makes for a visual overload that makes it hard to get your bearings.
First (and last ) visit
We spent two nights at the Peppermill Resort from July 13, 2003. The staff at the resort are very friendly, but the accommodations and service were very disappointing. When we arrived at our room - a Grand Suite - the carpet was soaking wet. The hotel's solution was to "bring someone in with a machine to dry it out". There was no apology, or no effort to move us to another room. If you are expecting to find quality accommodation in these suites, think again. The bathroom was old and had worn out vinyl flooring, the vanity was small - with one sink - and again was old and with a well worn formica counter top. The tile and fixtures need to be replaced and upgraded. We had a nice meal in the White Orchid restaurant. The steaks in the Steak House were also excellent (as you would hope), but the service was poor and the rest of the meal left a lot to be desired. Service at the Fireside Lounge on both nights was very slow - 15 minutes on average waiting for a cocktail. The casino was very empty, but we had fun on the slots and we got value for our money there. A commercial was being shot in the resort at the time of our visit and as a result the pool bar was "open only to those taking part in the shoot." Not very guest-oriented and not good enough on a very hot Reno day when a cold drink at the poolside would be very welcome. Overall the rooms in this hotel are very overated, well worn, and have seen better days. A major upgrade is needed. We paid $119.00 (+tax) for a shoddy room that was near the elevator and ice maker. There seems to be a lack of good management, with shortages of staff in most restaurants and bars. I would skip this resort and head for something more modern. There are nicer rooms and better value in Reno for this price.
Hadn't stayed in Reno for about 20 yrs so was quite worried at paying around $100/per night for a spa suite at a 'unknown' hotel (unknown to me..) But, this hotel is great! Was a very classy place, not cheesy at all. Had a very large casino(kept getting lost at times), I did very well on video poker, well enough to last long and not blow money very fast at all. Our room was very! nice. We didn't use the spa but was beautiful and had lots of pretty mirrors. Our room was clean and like brand new. When using the stall shower, people in the rest on the room couldn't hear the shower at all. Also, the walls must be well insulated because couldn't hear others, even when they were outside our door. Only thing that bothered me, seemed the only music they played was country and blues. Neither of which I'm fond of. Also, after about nine P.M., they seem to close all their restaurants and their food court area, so everyone is 'funnelled' to the coffee shop so there's a very long line waiting. We went down Virginia St, and they too close their restaurants early. That sucked, isn't like Vegas. Also, eating at the Food Court, had to wait a very long time for service, only one girl handling many people at the Chinese place. Seems was the same at all that area because there were lots of people waiting all around me for the different types of food. But if anyone is wondering if this place is ok, I say is very nice, I highly recommend. (All the waiters at the coffee shop were very nice and eager to please. A Maria and another girl I think, Cabletto? were very good servers). Ok, I've had my say. Hope this helps others. Just make sure to get in the tower because I've heard there are some rooms off to their own, like a motel, that are bad.
Peppermill is the Best!
We went there for a short trip because we got such a good deal from the internet. We were absolutely satisfied with the room and the hotel itself. Eventhough it is not located in downtown, I think it is even better than other hotels in downtown area. The Island Buffet was excellent, eventhough the wait is an hour long. Room and bathroom are very clean, very comfortable and spacious. All in all, the hotel is Excellent and we would stay there again for sure!
We LOVE the Peppermill!
Some Reno locals recommended the Peppermill to our friends from Long Beach. We joined them in Reno to celebrate their marriage and have been coming to the Peppermill ever since. It has the best of everything. An exciting and fun casino with very friendly staff, and great "Passport" card benefits. Great food at all the restaurants. Really gorgeous, comfortable rooms (especially the spa suites!). But the main reason we keep coming back is we've left with more money than we came with several times! There's a free shuttle from the airport. City buses out front that continuously go downtown and back. But who wants to leave? I highly recommend the Peppermill.
The Best in Reno
We love the Peppermill more than any other place in Reno. The players club is excellent & really gives rewards for loyalty (we are getting 3 nights free in a spa suite next time we go) The food options are varied, so anyone can find something within their budget and tastes. The Peppermill always has all the latest slot machines as well!The rooms and suites are kept clean and tidy at all times. The suites have the wonderful hot tub for 2 (at least) in the middle of the room-which is great! I can't recommend staying here enough! It is a little out of the way from downtown-which for me, adds to the appeal. No strange people wandering in & out like in some of the shadier downtown casinos. Try it out- it's a true luxury! And don't forget to sign up for a player's card before you put even a penny down on a game of any kind- the rewards are truly great! Even if you think you will only be here once-trust me, you'll be back!
Tops All Around
Of my three trips to Reno, this was the best hotel of all. Except that it is away from downtown (an $8 cab ride) it is first class all the way. Great room, great service, great food (with reasonable prices on site). If Las Vegas is your measuring guide, then the Peppermill is the closest to a Vegas experience I have had in Reno. Definetly going back again. Caution: be sure to book a tower room, not the annex.
Peppermill think twice and make sure you confirm everything in advance...
We were there for our thanksgiving weekend we had a very horrible time we were booked for a tower room but then ended up in Annex room which nothing different from a motel but only thing is its a next to peppermill and a part of it...We later learned that this happens all the time people think that they are staying in peppermill but then they end up in Annex so double check with the reservations people...Also its so far off from the rest of Reno's casinos that if you want to spend time in there during special holidays you will really have hard time finding parking space cause there won't be any valet service cause you won't be staying there...On the whole its really not worth staying there...
Peppermill Trip Report
I've stayed at several hotel/casinos in both Reno and Las Vegas over the years. There's a lot of hype and claims made -- but few hotels live up to expectations.
The Peppermill experience started off on a good step right away -- with their airport-shuttle driver -- who offered helpful advice on check-in, shuttle schedule, and other details about the hotel.
Check-in was quick. The next big pleasant surprise was the room -- a spa suite, which was spacious, had a Jacuzzi right in the room, and a nice view. But it's the little things that impress: iron, ironing board; variety of toilitries; magnifying mirror, hair dryer, in-room stocked fridge, TV w/lots of channels, etc. The Jacuzzi was great. Shower also serves as a steam room. The best hotel room for the money. (Stay during the week for best rates; check their website for lots more info.) The elevator is lightning fast and puts you right in the lobby (the casino is down a long hallway (lined with slots machines) off the lobby area).
They have a neat heated pool w/ a huge mountain (replica) alongside. Also have a nice gift shop, hair salon, health spa, massage service, etc.
Many types and styles of restaurants -- all of them excellent. Everything from coffee shop (w/ great menu and prices) to a couple of elegant upscale types. Menus are HUGE. Asian food, Mexican, Italian -- you name it.
I mainly play high-limit ($5) slots, craps and blackjack. There are plenty of tables and the dealers were all good humored and experiences. The games move right along. Single-deck blackjack ($5)is common. There are tons of slot machines/video poker all over the place -- from 5 cents up. Cocktail waitresses come around pretty regularly. There are also several theme bars around the main floor. Nice sports and horse-racing area with lots of TVs showing the action.
The overall decor is colorful and stimulating -- lots of purple and exotic lighting. You'll get lost a few times at first until you identify some "landmark" on the casino floor to orient you as to where you are.
I guarantee you that you will have a great time at this place. I wouldn't bother writing this trip report if I wasn't so impressed with the value this place offers. These people know how to treat their guests. For instance, I was playing in the $5 slot area and the area host came up and asked me if I would like a shrimp cocktail. I expected a small cocktail cup with a few pieces of shrimp in it. They brought me a tray with 4 or 5 JUMBO shrimp (big as my arm, I swear) with a bowl of delicious seafood sauce, lemon slice, crackers, and a Pepsi) -- it was so huge that I had to cancel my dinner reservations.
I won a couple of sizable jackpots while playing the slots. The lower denomination slots didn't seem to pay so well -- but there were lots of players feeding the machines, so I assume they were hitting something -- if not the big jackpots -- to keep them playing.
If you want glitz and glamour, Vegas is probably your best "sightseeing" vacation (don't expect much for your dollar). If you want value, attentiveness to detail, obvious commitment to guest satisfaction in all aspects, and your money's worth in comfort, style, and entertainment -- then I urge you to try the Peppermill (I don't work for them -- this is my honest opinion based on my recent first-time experience staying there).
I had such a good time that I never left the casino during my recent visit. I'm going back there in December. It's my hotel/casino of choice when I want to visit Nevada to gamble and enjoy myself.
What a wonderful place to have a good time!!
The Peppermill has excellent food. Especially the Buffet and the coffee shop.Their slot machines are very "loose" and we enjoyed the huge variety of machines. The staff is very helpful and go out of their way to make your visit as exciting and enjoyable as possible.
TripAdvisor Reviews Peppermill Resort Spa Casino Reno
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Arrived in Reno today! I am planning on staying a couple nights at the Peppermill Resort Spa Casino!
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