Historical Traveler Reviews of Pennsylvania Hotel New York City
Dont Say here!
from A TripAdvisor Member
I stayed in this hotel with my girlfriend in october 2002, the lobby, as everyone states is very nice to look at, as are the 'state of the art elevators', but the corridors and room are disgusting. When we managed to open the door to the room, we found a small dull dirty room, with very old furniture, a tv, a small fridge and an old radio. No hair dryer (for the girlfriend) and certainly no air conditioning (there was a heater which blew out either hot air, or slightly cooler air). the curtains and blinds were so dirty, i had to put a plastic bag over my hand to touch them. the bathroom was simple and white, but had mould on the ceiling. - the beds were made everyday on time which i suppose it one good point. but on our third day an old stained dirty mattress appeared in the corridor outside our room leant up against a wall, this is where it remained for the rest of our stay. On our final day, we woke up at about 4am to get ready to travell to the air port, upon turning the taps on to have a quick shower, the water came out brown and cold. The taps ran for about 20 mins and nothing happened to the temperature, looks like a cold shower for me thismorning. - Not impressed!.
Checking out was a pleasure, go and stay somewhere else - the marriot perhaps next time!
Stay away from this hotel!!!
from A TripAdvisor Member
I visit NYC at least twice a year and have stayed at over 20 hotels in the city. This is the worst hotel I have ever stayed at - the room was overpriced, since it was close to Christmas, the carpets were filthy, the bed only had a light blanket on it - not even a comforter - and the room was extremely small. In addition - the staff was very unfriendly, and our room was not available for the 3:00pm check in - it was not ready until after 4:00pm.
I sent an email to hotel management when I returned home, telling them about the horrible experience at their hotel. And was told, that December is a busy time for them. Not even an apology. NYC has many great hotels, and a lot of them at a better price - stay away from this one!
Horrible? No!
from A TripAdvisor Member
I visited this hotel in autumn 1996 - perhaps this hotel has changed in the years between then and now, but we liked it there! Sure, it's not "Waldorf Astoria" - so what? We wanted New York City, the atmosphere of Big Apple - and that's what we got. Our Room was in the 15th floor and o.k. for the price we had to pay, we did not expect more luxury. everything was old and a bit of "fade to grey" - but we decided to find this charming. It's a very old hotel, so it can look a bit old everything - was o.k. for us.
N-a-s-t-y hotel !!
from A TripAdvisor Member
i stayed at hotel pennsylvania Oct 11/02 to Oct 14/02 .. and was quite impressed with the lobby !! it was beautiful and grand with marble floors and a huge crystal chandelier ... thats about it when it comes for compliments for this hotel !! When we got to the room on the 3rd floor and stepped out of the elevator ..the carpet looked like numerous amounts of people had thrown up on the carpet over many years !!! it was dirty and had spots everywhere !! i couldnt even tell you what the original colour of the carpet was !! when we got to the room and opened the door the window was wide open ! and it was freezing like what in the room !! they had opened the window to air out the room i'm sure !! the room was dirty ..carpet was nasty, drapes were brown and dull with dust/dirt, bathroom had mildew on the ceiling and the paint was peeling !! hotel room was absolutely disgusting !! had to wear shoes to walk on the carpet because i was afraid of walking in my bare feet on the carpet for fear i would catch a disease !! we didnt get any washclothes in the room ? (how did they expect us to bathe our skin ?!) when we called front desk to advise..they said they were extremely busy and that they would get someone to bring us washclothes, an extra towel, toilet paper and an iron & iron board !! 7 HOURS LATER !! when we went out and got back to the room we still did not have the things we asked for !! so my and my girlfriends went down to front desk to speak with someone directly !!! i told the guy "listen, i need to go to the bathroom and require toilet paper to do so !!!! " well he immediately went somewhere and got us a couple of rolls of toilet paper and promised that we would get the other things a.s.a.p !!! well we did finally get the things we requested 3 times !! i dont know if it's miscommunication within the hotel's staff but we recieved 6 towels, 10 washclothes, 3 iron & iron boards etc !!! when we complained about the heat, front desk (who knows nothing about anything!) stated that
f yet for the winter ! it was freezing cold in new york city and raining that weekend ..so after coming from outside ..we had to come to a cold room ..we all had to sleep in our street clothes over our pajamas just to keep warm !!!
hotel sucks big time !! EXCELLENT LOCATION !! but it's also a good location for cockroaches etc etc ..for anyone who believes in ghost ..DONT STAY AT THIS HOTEL ..cause i am sure they've got of a few from 1919 (the year in which the hotel opened) living there !!!! did i also mention that are room had a total of 5 connecting doors ?!? whats that all about ? the hotel lobby has been renovated but that is about it !! the hotel is titanic on ground !! absolutely awful !! PLEASE DONT STAY HERE ..SPEND THE EXTRA MONEY AND STAY ELSEWHERE !! one last thing ..after paying in full by cash upon check-out the hotel charged my credit card for the full amount of our stay 2 DAYS AFTER WE LEFT when we already PAID IN FULL !!
Don't go there!!
from A TripAdvisor Member
We were told that this was a high class 3 star hotel and one of New York finest.... I dread to think what the lower quality hotels are like in New York. Although you arrive to a fairly good lobby, the rest is awful.
Our first room just made me cry, the carpet was grey with filth, the beds had not been made, the bathroom was covered in black mould and mildew, there were none of the amenities that were advertised on the website. The wallpaper was peeling off, the walls had rising damp and the curtains were black with dirt. You could go on and on.
Our second room was an improvement but only slightly.. there were the listed amenities provided. After a long flight we decided to have a hot soak in the tub....we were nearly sick. The water came out BROWN and was muddy.
When we went to complain again we were told that there were no other rooms available. We offered to pay an upgrade and again were told that there was nothing to upgrade to.
Although the hotel was vile and we got nowhere by complaining, it didn't spoil my birthday too much but needless to say we won't be staying there again....
Great price and location
from A TripAdvisor Member
We stayed in Hotel Pennsylvania over Memorial Weekend. The hotel room was on the 4th floor. They were painting many rooms on our hall, including the elevators. The staff was helpful, the rooms were small and used, but clean. I agree that there were no sockets in the bathroom, but I found one beside the mirror in the main room.
If you get a room on one of the lower floors, go up to the top floor and look out. It's a great location and a great price.
Apparently, hotel penn hasn't changed much
from A TripAdvisor Member
we stayed there a few years back on two different occasions and found the hotel to be dirty, lacking in maintenance, a rude staff, poor service (it took us 3 hours to get towels), and not worth the cheap price
Location is only saving grace
from A TripAdvisor Member
We stayed here during the last week in May (2002).
The first room we were allocated, on the fifteenth floor was dingy, and poorly lit.
The furniture was extremely old, and poorly maintained - some drawers had no bottoms.
The bed linen was clean, but the carpets were filthy and the skirting and behind the bed had never seen a vacuum cleaner.
The shower was clearly positioned for a midget, and the water trickled out. There were no sockets to plug in a hairdryer (nor was one provided).
We complained to a member of the reception staff, who said we should come back at checkout time and he would allocate us another room. We had to make several repeat visits to secure the room, which wasted a day of our time.
Eventually we were allocated a room on the fifth floor, with a view (through the filthy window) of Madison Square Gardens. This room was much brighter and generally cleaner.
A gentleman two doors down complained to us that his room was full of cockroaches, though we saw no evidence of this in our own room.
The reception staff were ungracious and rude. At one point when I had mislaid my camera, the desk manager shrugged and offered no advice. I had to find out about the security desk on my own. The housekeeping staff were more pleasant.
As far as I'm concerned, this hotel's only saving grace was its central location, and that's the only reason it deserves even one star.
Don't go!
from A TripAdvisor Member
My husband and I stayed here March 31-April 3 2002. It took over an hour to check in because there were only 3 check in people working and then one of them left. Once in our room, it was dark, but clean enough. No airconditioning and it was very warm in the room. I was told that they were "switching over" from heat to air and that it would take about 3 days to do. I was told to open the window. Faucet leaked in bathroom, and we did not get any more washclothes after the first day. No idea why. Had to use handtowels. The employees were uninterested at best. We will not go back to this hotel.
Dissapointed
from A TripAdvisor Member
Our family recently visited this Hotel only to be Very
disapointed, it was dirty, the room we had was Filthy & hotel staff very rude