Pembridge Palace Hotel
How has this hotel rated in the past?
- Continental Breakfast
- Shuttle bus service
- Room service
- Wheelchair accessibility
Photos of Pembridge Palace Hotel
Historical Traveler Reviews Pembridge Palace Hotel London
1 star rating at best
Very small rooms we stayed in a triple and could not unpack our clothes. Staff was far from helpful answering questions. 5 channels on the 12 in. TV. no soap or shampoo in rooms. no clocks in room.
1 internet computer in lobby. if your looking for a 1 star hotel very nice if you would like soap go some where else
Room for improvement
The rooms here are typical cheap London - small. The room and bath were kept clean. We had four bags, 2 large, 2 small, and it took a bit of creativity but we fitted them all in. You don't go to London to spend time in your hotel room. There was certainly more than one channel on the tv, which did have some quirks but was certainly adequate.
Our biggest complaints were:
1. The lack of variety in the complimentary continental breakfast: toast, cereal, hard-boiled eggs and cheese gets tedious over 9 days.
Fruit, muffins, bagels, etc. could be added without much additional effort.
2. Noise; not from outside, but inside the hotel. The rooms are far from soundproof. Perhaps because we live outside the city at home we are overly sensitive, but everytime the people in the room above put foot to floor, it sounded like a herd of elephants! Slamming doors was generally a problem, with people talking loudly and arriving back at the hotel at late hours. It seems to me that if you come in after 11:00 p.m. you should at least make some effort to be considerate of fellow travellers who may have early morning travel arrangements.
The hotel staff could do with some improvement in their basic English language skills as well.
Really quite a nice hotel.
Despite the many bad reviews, I booked here for four days in the beginning of March, 04. I arrived early in the morning and was able to leave my bag in the lobby. When I checked in that afternoon, I found my room, a standard single, to be quite comfortable. There was room for my bags, lamps, even a small desk and end table. The windows open, and onto a nice view of the street. The bathroom and shower were great. My room was right next to the elevator, so there was a bit of noise at times, but nothing that was out of line with having other people living in close proximity. On a final note, the staff was QUITE friendly, I can't imagine why anyone would think they're impolite towards Americans. I will stay there again if I'm looking for a decent hotel at a budget price.
Terrible, bad experience
We booked a room in this hotel online through trip advisor in October 2003 for $100. What a huge mistake we made. The pictures in the website are kind of deceiving. It looks newly remodel. However when we got there, it's another story. Staff were slowing, non-responsive. When we asked them a little thing, they have to run around to find someone who can answer it. They ran to inside office back and forth to get the reservation file. Let's talk about the room. For a $100 they gave us a small tiny smelly room in the basement. The door lock was broken and they simply put up a cheap loose lock on it. Outside the window was all trash. They should be ashamed that they have such kind of rooms there.
After we argued for 30 minutes with them for another room, they said all other rooms are fully booked. They did agree to find us another hotel nearby. They found us Holiday Inn Express room and paid for the taxi fare. It only cost $85 there. Holiday Inn Express was nice, new, modern, including breakfast, professional staff, organize. Basically we waster the entire day arguing with the staff in Pembridge Palace Hotel and sit there wait for arrangement.
Try Holiday Inn Express in Park Royal. They were new in September 2003, nicely done. Close to subway.
Was not happy with service,found staff rude because I was American did not feel welcome would never stay there again
Found No problems
I stayed at the Pembridge for a week. The rooms were small (typical London). Only a few channels available on the TV and the breakfast was typical London food.
Those are the negatives other than that it was well priced, clean, great location, friendly staff. I really don't understand all the negative comments made by some travellers for this hotel and most other London budget hotels. Hotels are expensive in London. If you want to stay in a 5 star Hotel then you most likely won't have any problems, otherwise be prepared for small rooms, noise, etc.
When I go to London I only sleep in the room. The reast of the time I am out doing things and I would much rather do that then spend money on expensive hotels.
Too small for us
We stayed for three nights out of the six we had originally booked. The room with two twin beds and a small bath was very clean, but the bedroom part measured no more than 9' by 9'. There was a fire door in the hall outside the room; people let it slam closed at all hours of the night and held loud conversations in the halls as well. There was no place to put luggage, and only a small closet for clothing. The TV, advertised as cable, received one channel and was a 12" set. The continental breakfast was kind of sparse. Since I had paid for the six nights on arrival, it took me almost a month, numerous emails to the hotel, and a couple of phone calls to get a credit back to my credit card for the three nights we didn't use. The Bayswater area is full of good ethnic restaurants and a lot of life... we enjoyed the area a lot, and visited back several times even after we moved to a much nicer hotel in Bloomsbury.
Best budget hotel ever
I'm not sure about the timing of the other reviews. I've just been there in October 2003 and it was a memorable experience. The poshy lobby hits you in the face as soon as you walk in. The service received from the staff at reception was always impeccable.
The rooms were also quite stunning. We had a triple room at Ground Floor. It was very comfortable and clean - in fact, it looked practically new. Breakfast was also plentiful, even if continental.
If I may add a slight comment - I think if the housekeeping kept an eye out for little details, they would leave a much better impression. For example, part of the toilet cover in our room was broken. Mind you, everything was spick and span, but in such a beautiful place, these little things tend to stare out.
In any case, we loved it and we would love to come again. We have been around 10 times to London and, when it comes to budget hotels, I have to say that none beats this one.
I was traveling to London alone and booked this hotel through Expedia.
This hotel was terrible. It was very damp and the walls covered with mildew. The bathroom was not in the room but rather down in the basement. The wallpaper was falling off the walls. The room was the size of a closet. Terrible experience. They refused to give me a different room and told me I would get a refund for my last night so I switched hotels. After I get back to the states they refuse to give me my money!! Terrible experience, they ruined my trip to London.
Do not stay in the family rooms
The rooms sold as family rooms (or Quad rooms) are in the basement of the hotel and are smelly damp and dirty. Imagine our horror to take our 2 young children into a bedroom with mouldy wallpaper falling off the walls and ceiling. We complained and after the 1st night were moved to 2 twin rooms. These rooms were completely different - clean and well decorated if somewhat "used". The staff were very helpful and sympathetic when we complained but due to being fully booked could not move us immediately. All in all a good budget accommodation BUT do not book a Quad room.
TripAdvisor Reviews Pembridge Palace Hotel London
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