Wyndham Baltimore Peabody Court
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Historical Traveler Reviews Wyndham Baltimore Peabody Court
I booked a majority of this hotel for my wedding. The staff was inattentive at best and down right rude at worst. The bellhop was more interested in getting my car valeted then actually helping me unload. The front desk was unable to figure out how to charge the reserved rooms, and unable to follow the simple task of giving wedding guests their gift bags. Despite several complaints to the general manager the problems were never solved adequately. Despite its wonderful views and amenities this "boutique" hotel is nothing more than a quagmire of inefficiency. At these prices I do not expect to be greeted at the front desk by staff with ghetto attitude. Stay elsewhere. Also, the AC and the hot tub still suck in the presidental suite (see Sept 2003 review: "Wedding Night Disaster Hell Hole")
5 star wonderful beautiful
Wow. I live in NYC. Went to Baltimore for a friends wedding and she had her guests stay at this hotel. It was beautiful! The employees were wonderful. Everything was just perfect. I have stayed at many name brand hotels in the past, some much more expensive, but this hotel was just great! Front desk person who checked me in remembered my name then I wanted directions for a dinner place. Just a great time! Go stay there!
Loved It !!!!!!!
I just spent 1 week in this very quaint hotel. The rooms are well appointed, with pillowtop mattresses and the marble bathrooms, not the type of thing you do not see in modern hotels. It is located in the cutrual district and I went to many of the museums, several in walking distance (The Walters was outstanding). The staff were very friendly, from the valets, to the desk clers, our housekeeper and the restaurant staff. The food was great and I enjoyed their Sunday brunch. I just can't say enough about this hotel. Except - go and stay there.
The manager of this establishment is rude and uncompassionate. Due to unseen circumstances (hurricane Isabel) I had to find a another hotel for my guests. Instead of helping, the mgr. made the matter worse by increasing the rate of the presidential suite that I had booked for myself and the rate of two guests (by over 50%) because we didnt meet the quota we had blocked for the wedding. I was never told of this but he simply stated that it was in my contract. He was condescending and pompous. Please stay away unless you want to leave feeling frustrated.
A great experience in a hotel with charm
We stayed just this past weekend 09/13/03 and we had a wonderful experience, right from the start we were greeted by their valet staff, which were very attentive and helpful, to the very friendly front desk staff which supplied us with maps and suggestions on things to do with our kids, They even upgraded us to a corner room, knowing we could use the extra room with the kids, and made sure we had extra towels, just incase.On Sunday morning we had breakfast at Georges, they had a great buffet for a very reasonable price, food was wonderful, and so much to choose from. It was very busy in Georges on Sunday but the staff was great.Rooms had a great old charm, and the bathrooms are beautiful, full marble, my kids loved the heated towel warmer they thought that was soooo coool. I have never stayed at a historic hotel before, but I will from now on.When I come back to Baltimore, I will return to the Peabody Court, and as well recommend this to all my family and friends.. Thank you for a wonderful weekend.
Wedding Night Disaster Hell Hole
We stayed there for our wedding night. What a disaster.First of all, half of the Presidential Suite had broken air conditioning.They only had one towel, which we only discovered when in the hot tub.The hot tub itself looked like it was missing the start button; turns out you have to put your finger inside a hole (that looks like a missing switch) to turn it on.First thing staff said the next day was "you got the room at a discount," to which I replied "so I bought discounted service as well?"The only thing they offered was a hundred bucks off the final price; according to their satisfaction policy, found at the hotel web site.They apparently don't honor it at this hotel, and corporate was not willing to override.Avoid it!Stay at a Marriott-- consistently good service in the Baltimore area.
Would never go back
No air conditioning during our 3 days, 2 night stay and the staff just kept saying it worked fine to their satisfaction. The thermostat never went below 75 degrees. The night maintenence guy came in (for the 3rd time) and compared it to our second room and admitted it didn't work. Everyone seemed to care less and pawned it off on someone else. The GM was never around when they said he would be and finally on Monday when contacted he told me that the problems we had with the hotel was my perception not fact and he would not honor their 100% Satisfaction Guarantee Policy because the room had windows so it couldn't be expected to be cool and in his opinion everything was fine.Shuttle does not run as advertised- one way to IH and only leaves hotel @ 7:30 am, 9:30 am, 4:30 pm and 9 pm. It might only be a mile walk but it is all uphill and goes through some not so nice areas so walking back to the hotel at 11pm is not a good idea so you have no choice but to take your car out and park in a lot at the IH.Staff is not friendly or courteous and the restaurant staff is slow and rude. Don't bother to ask for something to drink during breakfast -all you will get is a waiter rolling his eyes and a 20 minute wait for OJ but he is quick to remove plates while you are still eating from them. Hot water is not always available in the morning.Does not come close to being worth $225/night/room!
Just skip the restaurant
The Peabody Court was the only hotel close to the Inner Harbor area that was available for my weekend trip. I was pleasantly surprised by the friendly, helpful front desk service as well as the room (nicely appointed, clean bathroom). The problem areas were the restaurant (George - EXTREMELY slow service, what seemed like 2 oz. coffe cups and under done food) and the business center (internet access available on a computer that takes 5 mins. to cycle from page to page and you're being charge by the minute!).
Overall, I would stay there again, but would eat out and bring my laptop.
Could Care Less Staff
Upon reaching Alexandria VA, a few hours after departing the Peabody Court Hotel in Baltimore, MD on a Saturday. We realized we had left one of our cameras beside the TV inside the TV cabinet. We called the Peabody several times during the weekend, but the staff seemed unable to connect us to the manager (he's out to breakfast, he's not in the Hotel at the moment, he's gone home for the day, etc., etc.) and showed little interest in taking any action themselves on our behalf. On Monday we finally were connected to the manager, Jason, who showed only a slightly more interest in returning our camera than the rest of the staff's Couldn't Care Less attitude. We learned that no one had occupied the room since our departure and the housekeeping staff couldn't find our camera. Draw your own conclusions. This incident and the entire Peabody staff's attitude marred an otherwise adequate stay in Baltimore.
TripAdvisor Reviews Wyndham Baltimore Peabody Court
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