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Historical Traveler Reviews Parmelia Hilton Perth
An Average Hotel
My husband and I decided to stay at a hotel overnight to preserve our sanity during a house move that coincided with very hot weather.
We chose The Hilton on the basis of a reasonable online deal.
We found the majority of the staff very pleasant with the exception of the porter who brought our two small cabin bags to the room (we had already mentioned that we could carry our own bags, but this person advised us that it was against hotel policy). Consequently we waited for some time for our bags which was frustrating as after spending a long,hot day packing we were longing for a swim.
This person was intrusive and spent nearly 15 minutes pointlessly explaining how to use the television, the location of the bathroom, wardrobe and the bed (!).He seemed unable to respond to our non-verbal cues and our unambiguous statement that we wished for privacy. We could only assume that he felt his "service" deserved a large tip.
The room was adequate and clean. The decor is exceptionally traditional featuring heavy dark wood cabinetry and trim. Combined with the dark carpet and Regency Stripe wallpaper the room had a somewhat gloomy and formal ambience - sort of a cross between Grandmother's drawing room and a Victorian funeral parlour.
The mattress was very soft and saggy, although the linens and pillows were of very good quality. The bathroom was unremarkable.
We ordered room service for dinner - the meal arrived promptly, the food well presented and delicious ( burgers from the Adelphi ). The room service menu is entirely eurocentric which is unusual these days. No asian food at all which must be trying for international travellers as well as lovers of asian food.
The buffet breakfast was included in the deal. The room in which breakfast is served was difficult to find as many of the areas,including stairs, we had to traverse were in darkness. We encountered several other exasperated guests fumbling about in the dark unable to find their breakfast. I am not sure if lift access is available to the restaurant as we were told to take the stairs. Locating the breakfast room (which seems to be known as both "The Swan Room" and "The Globe" ) was further hampered by the fact that someone had locked its entrance.
Despite the early hour (6.45 am) the food was barely warm and not of a particularly good standard. We were served our coffee and tea by a charming Scottish lady, Mary. Her softly spoken warm and professional manner went a long way to ameliorate the disappointing breakfast.
If you need somewhere to stay in the Perth CBD for one night and can get a good deal the Parmelia Hilton is OK.The "No-Stop Checkout" is an excellent time saver.
I wouldn't recommend this hotel for a longer stay, especially if one is travelling for pleasure...and if you are looking for a romantic getaway this is probably not the place.
Great - if you can get a low rate and room upgrade!
Stayed for four nights between Christmas and New Year, having got an amazingly low rate of AUD 90 (including tax and service) from Hilton's own website.
My Hilton HHonors Gold VIP card entitled me to an upgrade, and the room was enormous, with full length sofa, bathroom with large walk-in shower, tub and two sinks (see photos). That said, from what I could see of the standard rooms (when doors were open during cleaning), and from other reviews here, I sense that most of the rooms are much smaller. Mine had a balcony (most don't) but no chairs and no view other than the office block maybe 20 metres in front and, to the side of that, the roof of the new convention centre. I could just see a bit of the Swan River way in the distance. Room furnishings not really to my taste, but nothing wrong with them and in good condition. TV small and limited number of channels, mostly domestic only. Comfortable, soft bed.
Check-in was very efficient (but it was 1:30am and I was the only person around). Check-out was equally good - at least three concierge staff were on duty and I was able to leave and then collect my bags with no problems. I was surprised to find out from Reception that the official check-out time for the hotel is 10:00am. That must be the earliest I have ever known of any full-service hotel anywhere in the world. I was able to negotiate a late check-out at a maximum of 12:00 noon, but that seemed to only be granted because I had the HHonors card. Otherwise they said they would have had to charge me. Given that the official check-in is 3:00pm, that suggests they need five hours to service a room.
With the exception of the restaurant, which is wood/chrome/glass modern, the other public areas that I saw were a little dated, but clean and well maintained. There is an outdoor pool which is shaded by the hotel on two sides, big enough, well heated (needed even though this was December in south-west Australia), and with enough sun-beds around it (see photo). There is a very small gym, and showers, adjacent to the pool, but no bar or other service at the pool-side.
The only meal I had at the hotel was the buffet breakfast, and only on the first morning. It cost AUD 33 which seems very steep. Although there was plenty available and the food itself was satisfactory, the service was slow (eg used plates not cleared, and I struggled to find someone to refill my coffee) and the "hot" buffet food was actually almost stone cold, as the heating lights were clearly ineffective. On subsequent mornings I bought coffee, croissant, etc, from one of the many cafes outside near the hotel.
Perth is compact enough that any city hotel is going to be well located for most things that the visitor will want to see, whether a business traveller or tourist. This hotel is very central for the St George's Terrace offices, but within a ten minute walk of Barrack Square Jetty for the ferries or the Hay/Murray Street shopping areas.
Overall, at the rate I paid, and with the room upgrade, I really cannot fault the place and would stay again on these terms. Without the upgrade and at a higher rate, I might want to try somewhere else, but not expecting the overall offering to be much better than what the Hilton provides.
Efficient Business Hotel
I stay here about once a year. The Hotel is a good choice for business. The staff is helpfull, friendly and efficient. The breakfast buffet is large and has good choices of healthy food, with some type of color coding system rating the food according to healthy criteria, i.e. high fiber, low fat, high protein, etc. The valet parking system is efficient.
The rooms are dated and the view towards the river is obstructed by a high rise mirror windowed office building. If you value privacy be sure your shades are pulled as the office building is close enough to see clearly into the room. Overall the Hotel is as good a choice as you can get in downtown Perth and will adequately serve one's needs.
Arrived on Christmas Day after longhaul flight from UK. Service impeccable. 10th floor room had limited views due to high rise tower opposite, but room (and bed) was enormous, bathroom with sunken bath and (seperate) huge shower certainly helped us relax. Got a great rate through wotif.com. The best breakfast buffet ever seen. Massive selection and high quality products. Repeat visit a week later showed the same service and standards, although the restaurant was closed, which we were not advised about. Still I would recommend.
Always a pleasurable stay!
The hotel is a firmly established property, while some rooms may be small, the quality of the furniture and amenites is excellent. The lobby is qaint and charming. The food is excellent and the staff are super helpful every time we stay. We have stayed many times and it is always a pleasure. On top of this the location is great!
OK but not special
I stay here reguarly for business because its convenient to the office.
The Hotel is clean, staff are friendly and rooms decor is of a good standard. The restaurant and bar are also good. However, there is nothing special about the hotel - it is old (but refurbished) and there are newer properties available at better rates in the city.
I certainly wouldnt stay here if i was paying the bill myself.
There is now in-room broadband available on the 9th floor rooms only - at A$25/day.
Overall Perth is underserviced in the 5* or better quality 4* range. There really isn't that much of quality compared to other similar sized cities around the world.
Awful value for money - very small room that looked like it hadn't been cleaned properly in years. Very flimsy windows meant a cold nights sleep and noise from outisde. This is a standard room - if you can afford to stay in a suite you probably shouldn't be reading Tripadvisor anyway! Only positive is the friendly and amiable staff.
In no way deserving your money or cutsom. Stay at Chifley on the Terrace (4*) two mins round the corner instead.
their hotel is wonderful it has something for all ages i will defently go back their i must say it is one of the best hotels i have ever vistited their was one disavantage that was their was no free choclate and biscutes which i hvae received in the warkick hilton and sevral other hiltons but other than that i reconmend hilton hotel the staff is lovely and helpful go for it if your near even if its just 1 night you will want to go back good luck for the future
My stay at the Parmelia was most enjoyable. My suite contained an extremely comfortable kingsize bed and was furnished in comfortable tradional style. The standard of cleanliness was excellent, the room was well serviced each day. The friendly staff are obviously well managed and there is a pleasant relaxed atmosphere. The food in the restaurants and bars is interesting, international and well prepared and presented. I look forward to my next visit.
King Size Bed? 2 doubles pushed together
We stayed here July 03. We arrived from a 5 hr flight and had a hassle with the hotel rate. They were trying to charge as more then quoted. We sorted it out ( they were wrong ) and went into the ground floor restuarant. My brother and myself ordered beef burgers. The beef was NOT BEEF but that awful processed meat ( not real beef ). DON"T ORDER THE BURGERS. The buffet breakfast was nice though and the staff at buffet were also very friendly. Our other problem was that our room was meant to have a King size bed, it took me a night to realise that the hard piece in the middle was actually the joining of 2 double beds. Can you bealive that??The best part of the hotel was the valet service. VERY EFFICIENT!Hotel is quite old and needs to be pulled down and restored. The ouside of the hotel looks quite terrible, like Commision Flats. My brother works in the pool industry and said that no-one should swim in the pool because it was not clean and could make you sick.I would not stay here again when next in Perth.
TripAdvisor Reviews Parmelia Hilton Perth
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