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How has this hotel rated in the past?
- Breakfast Available
- Wireless internet connection in public areas
- Conference facilities
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Historical Traveler Reviews Hilton Memphis
We stayed here July 28, it was great. The room was beautiful, the bar friendly, nice lobby, great pool and hot tub. It was very quiet in the room.
We stayed at the Hilton on our way back from Branson, Mo and enjoyed our one night stay.
The hotel is very well decorated and the rooms are very plush.
They have a nice pool and well equipped workout facilities.
They need more people at the registration area, but other than that, I would definitely stay here again.
I was in Memphis for recently and wanted to use my Hhonors points to save a little cash. All the Hilton brands were unavailable except for this one, so I went ahead and booked it, despite being a little weary given some of the reviews here. However, after staying there, its clear that the Hilton renovation/conversion has really made this a great hotel.
Arrival: I got stuck at a layover and was actually a day late checking in. I called up the hotel to let them know, worried they would cancel my reservation. They assured me they would keep it and note it on the computer (any traveler will tell you that this is not very comforting). Thankfully, when I arrived, the reservation was intact. The lobby looked new with several plasma screens decorating the walls and bar area. The receptionists were attentive and we even joked around a bit.
Room: Room was done in sort of a deco/modern theme. As the room is in a circular tower, the shape is a little unusual, but perfectly fine. Pretty good views too. It was comfortable and everything worked. The only flaw in the room was the crack in the sink of the room, though it didn't leak or cause problems.
I didn't check out the amenities as I didn't have time. I think the pool was being worked on as from a distance it looked empty.
Overall: Liked it a lot and would definately recommend it. Also, the provide shuttle to and from the airport.
We reserved a room at this hotel for less than $60 a night through Hotwire! It was way beyond our expectations! The room was gorgeous! Everything was new and modern. The bed slept great. The service was good, too. We will definitely stay here again when we come back to Memphis and I would recommend it to anyone!
Terrible Service - Stay Away
This hotel has a policy of overbooking and has no interest in taking care of guests. I had a pre-paid reservation and had called the hotel when I found out my flight from Atlanta was delayed. The clerk assured me that they had my reservation and would hold the room regardless of the time I arrived. Also, my reservation was guaranteed for late arrival. When I finally arrived at 1:30 am, I was told they were sold out and had no rooms. They refused to honor my reservation or to refund my money. The night manager did end up paying about half the amount I paid for me to stay at another hotel, but both he and the front desk clerk were callously indifferent and not apologetic at all. In the meantime, they were checking in another guest who had been on the flight. When I questioned this, the response was that his reservation was "under a block of rooms" so I guess the message is that a single reservation doesn't count. Couldn't tell you what the rest of the hotel looks like as I never got a room nor will I stay there ever. There are lots of hotels in this area of Memphis so why bother to try and stay at a hotel that may or may not honor a reservation?z This hotel needs to take some lessons in good customer service. My recommendation is the Courtyard on Park - every time I have stayed there I have had great service.
I stayed in the Hilton Hotel on last weekend. I really enjoyed the Hilton. The decor was very modern - the room was huge! I thought the room was just great!! The decor in the hotel dining area was neat. I enjoyed my stay at the Hilton and would recommend it to anyone traveling in Memphis.
Stayed at the Hilton for 3 nights from 3 April 2004. I had booked 2 rooms but was unable to get a room with double beds until the second night. Although the hotel is on the outskirts of Memphis it's still handy for every-where and as I booked it through Priceline & got a very good deal I'm not too unhappy, although the service was slightly disappointing.
Best Hotel in Memphis!
Located in an office park east of Memphis just off I-240, easy access from airport and downtown/midtown. Ok, so it's not right on Beale St or next to Autozone Park, but you can get to anywhere in Memphis easily from here. Dramatic round glass tower, lobby features a gorgeous modern fountain and has a clean and lofty, modern yet comfy feel. Rooms are incredible, huge and well-appointed (and well-lit with a wall of windows and good lighting), bed very good. Excellent bar fare in the lobby and very good breakfast buffet (with biscuits and gravy, yay!). The service is nothing but outstanding! All staff were friendly and welcoming, professional and committed to service. WiFi available in every room, very fast (11 Mbps). Hilton just took over this property a couple of weeks ago, and everything is brand spanking new and immaculate. Caution: the Business Center is still under construction, but staff helped me get a document printed at 7AM (and thereby saved my rear with an important client). This will be the only place I will ever stay in Memphis for business and I truly recommend it!
Park Vista Needs Improvement
I stayed at the Park Vista Hotel for one night, paying only $45.00 through priceline. This hotel has recently been purchased by Hilton properties and will be undergoing a complete renovation. The room size was decent, with 2 double beds, a table with 2 chairs, small closet, iron and ironing board, and bathroom with tub and toilet seperate from the vanity. The decor was rather outdated but everything was clean. Upon check-in, it was pointed out that we were prepaid through priceline. I have noticed that other hotels I've stayed at through priceline do not usually point out the priceline part. Oh well...The light bulb in the toilet/tub area was burned out when we arrived. WIth the door was shut, the area was completely dark. We called housekeeping 3 times over the course of 5 hours before this problem was taken care of. The people I spoke with were somewhat rude and would never say if a light bulb was on the way or not. Within 30 minutes of the last call, a maintenance man arrived. He was exceptionally friendly and helpful and kept apologizing for taking so long to get to us. He had been held up by a leak in another room. We wondered why no one had bothered to explain this to us during our 3 phone calls. How easy it would have been to tell us why it was taking so long! Overall, this man was the only friendly staff member we encountered. Others seemed unfriendly and did not go out of their way to greet guests with a smile or a simple "Southern hospitality" type of greeting.The only other problem with the room was that the toilet ran all night. Since it was late, we shut the bathroom door and dealt with it the best we could. Hopefully, the future renovations will correct problems such as this.
We were treated poorly
On 2-21-03, we arrived at the hotel. The valey attendant insisted that we move our car out of the way, yet there was plenty of room for others to park. When I told him, "Can you wait a minute," we needed time to unload our luggage. I inquired did you see where my parents went he shrugged his shoulders and answered," no." Well, I said could you tell me where room 723 is he said, "No." So, I figured he was upset and he did not want to help us. Can you at least tell me how to get into the main entrance of the hotel, since there were two doors? He pointed to the main entrance. I felt that he could have at least told me where to find the elevators. On our last day there, my mother and daughter were in the dining area and they were asked to move from there. My mother asked, "Why are you moving us and the cashier attendant could not give her an answer. My mother complied with the cashier and moved to another table. She then asked a waiter to please call for a manager. When the manager came, the cashier attendat apologized, but could still not give her a straight answer of why they were moved from the main dining area to the side of the dining area that was less visible. The manager told my mother that breakfast was on the house. My mother replied," I do not have a problem with paying because I have money. What I do have a problem with is being discriminated against and humiliated in front of other guests. We are Mexican-Americans.
TripAdvisor Reviews Hilton Memphis
Travel Blogs from Memphis
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