Very suitable to our needs

We found Park Regency comparable to upscale hotels and enjoyed our stay. It was clean and we loved the mini kitchen. We had 2 kids with us who enjoyed the clean large pool and hot tub. It was very convenient to all local attractions. For the price, we liked it much better than comparable locations.

Nice place - Park Plaza

Looks like June was a bad month for this hotel. We stayed at this hotel in April. It was great. It was very clean and comfortable. The location is excellent and convienient. It is very close to a major mall and an freeway. Just down the street (maybe 6 blocks or so) is an upscale strip mall - One Pacific Place. The continental breakfast is typical of hotel continental breakfasts. We skipped the breakfast and went to Wheatfields up the street in the strip mall (excellent restrauant and bakery). We didn't use the pool. In summary, the hotel was clean and I agree had many ammenities that are usually only found in higher price hotels.

My suggestion? Find another hotel

First I need to begin by stating that I can usually find something good to say about most places I stay. I traveled 100+ days on the road last year and have seen the best and the worst of hotel lodging.

I stayed at this hotel a year ago and it was good. Nice atmosphere, friendly staff, etc.. The hotel has a nice, woodsy, lodge appearance and it's convenient to eating and the interstate (I-680). However, I stayed at the Park Plaza Regency just recently and was surprised to see it looking drab and run-down. The place looked like an old hotel that had seen it's share of bus tours.

The problems began upon check-in when the front desk could not find my reservation. If I didn't offer my confirmation number I probably wouldn't have had a room that night. Also, I was overbilled. I found it on my credit card statement two days later and called the hotel to tell them of the error and be credited the difference. Unfortunately, I couldn't get anyone in accounting to answer the phone. After leaving several messages within 48hrs, I finally told the front desk NOT to transfer me anymore. Suddenly they were able to track down the accounting person who sounded "put upon" and informed me, "I normally have the manager handle this kind of thing". She then continued that the reason for the billing was another individual's "no show" . I told her that I was traveling solo and had not authorized the front desk, or anyone else, to guarantee another's stay using my card. She told me that the individual had called from the same govt agency and they placed her under my card number. Not true! The front desk, without verifying with anyone, assumed that because I was a govt employee and the other person stated he/she was a govt employee, that we all must work together. (What kind of rationale is that?) The accounting clerk then told me that I'd have to speak with the manager on duty who wouldn't be in until later that afternoon. She transferred me to yet another voice mail where I left my message for assistance.... AGAIN.

I was very surprised and disappointed by the state of this hotel, as well as the mishandling of my problem. Either management needs to hire more staff and train their existing employees on customer service, or they just find new ones.

BTW - I was able to find alternative lodging at a wonderful B&B (Cornerstone Mansion). I found Omaha to be a nice town and I'll be here again. I just won't be staying at the Park Plaza Lodge - Regency.

Great place but.....

I was under the impression this hotel was off the beaten path, a bit secluded. Not at all! The photos were a bit deceiving, this hotel sits right next to I 680 and if you stay on the west side of hotel, you'll listen/view the expressway! The standard rooms are a tad smaller than other hotels such as Holiday Inn. It is a very clean place though and the staff friendly - and easy access to everything. I would stay here again~

A bit perplexed

I stayed at this hotel one night with my family. I had read the reviews here and they were glowing. While I can't say the hotel was "disappointing" (I am always cautiously skeptical), my experience was not as rewarding as I had hoped.

The room I had would be nearly identical to any room that you find at Holiday Inn Express. Nothing would indicate it was a "lodge" except for a few wall decorations.

The indoor pool was not heated and rather cool, and the lighting not satisfactory. The "jacuzzi" was not functioning, even after a maintenance man came to repair it. The motor was incredibly small, and we seemed to know more about its operation than the maintenance staff.

The lounge adjacent to the lobby was nice, but smoke filtered across the lounge into the waiting area...not pleasant for those non-smokers (like me).

A continental breakfast is offered, but the size of the dining area could not accommodate the number of guests. The two girls attending it were overwhelmed, as they quickly ran out of whatever was put before the ravenous crowd.

The location was accessible to I-680, and the front desk staff was helpful. I just thought the "lodge" notion was a bit oversold.

Where are the janitors?

I mostly agree with what other people say on this hotel. But it is not without problems. The men's restroom near the front was a mess. I told the hotel staff at the front. They did nothing for the next 24 hours. I stayed on the Memorial day weekend. The inside pool was not heated and was ice cold. I would not stay this hotel again. There must be a nicer hotel in Omaha. I guess you get what you pay for after all.

Highly Recommended!

I was pleasantly surprised by how clean this hotel was. The staff was very friendly and prices reasonable. I would recommend this hotel to any of my friends or family.

The perfect place to stay!!

I visit my Grandmother at least twice a year and my husband and I always stay here. Great atmosphere and a great breakfast buffet.

Home Away From Home

Our family stays here when visiting our daughter at Creighton University. A little drive from the campus but all freeway and very accessable. It is an awesome place to stay, clean, accomodating, and fiendly. They also offer more then just a continental breakfast in the morning. Lovely lodge atmosphere.

WOW

I will defiantly stay here again. The hotel is tastefully decorated and rooms are full of amenities. The hot breakfast is TOP NOTCH. The service is awesome. We had brought a air bed for my little sister to sleep on the floor with and the maid even made that bed up with her blankets, way beyond her duties I think. The pool was nice and big and the fitness center looks like a small gym. The heated mirror in the bathroom (anti-fog) was a neat feature. The hotel has very beautiful landscaping out front. A must see if your in Omaha. Be sure to check out there video on there website.