Park Plaza Nottingham
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Historical Traveler Reviews Park Plaza Nottingham
Superb room, friendly staff.
A friend & I booked a room each at the Park Plaza in November 2004. We found the reception staff to be prompt & polite (especially as we had forgotten what hotel we were staying at & just asked if they had a booking for us, thankfully they had & we had the correct hotel....phew). They processed us quickly & we went up to our rooms. We both found the rooms to be of a very good standard. Nicely decorated with a (too) soft double bed. The en-suite bathrooms were superb! Very modern & functional. The hotel is worth 4 stars just for the bathroom!
We would both recommend this hotel for a weekend break.
Its ok if you like getting booked out
Booked three nights in a suite at this hotel in January 2004, the reservation was for September that year. I booked the room via the hotel directly.
Upon check-in I was told by a trainee receptionist that the hotel was over booked and that I had to make other arrangements at another hotel myself.
I mentioned that the hotel was obligied to make the arrangements and not me. After an hour arguing with the duty manager, the hotel made a reservation at the Hilton (at the north part of the City Centre)
I paid £210 room only for a suite per night, I accepted their offer to stay at the Hilton.
Things got worse...
They refused to pay for a taxi to get to the Hilton. And after a further hour arguement with the duty manager, they provided one. Also...
The Park Plaza told me I would have to pay the difference in the rate with the Hilton (£50 extra although breakfast was included), more argeuing, then they finally backed down and paid the difference.
Whilst, I did not enjoy it taking almost three hours to check in at the Park Plaza, I did enjoy the stay at the Hilton. Professional serivice, polite and helpful staff who treated the customer right.
Why didn't I read the comments on the Park Plaza on this website before making a booking with the hotel first?
Don't stay at Park Plaza; rude staff, unhelpful staff...over booking!!!
Bad Customer Service
We experienced really awful customer service at this hotel, the receptionist checking us in was a trainee who didn't have a clue! I booked 4 rooms all under one credit card in my name but she made me check in seperatley & took 4 lots of payment from card instead of one.. check in took over 40 mins.
One of our party was given a room where a conference was taking place so was embrassed to walk into a room full of people - although we did receive free drinks to compensate.
Breakfast was to be included but were told by a surly & arrogant ''lady'' that we would have to pay & would not listen to us.
Checking out was also a nightmare - took ages because of the 4 payments taken the day before confused the new receptionist.
Hotel does not deserve 4 stars
Excellent value and friendly staff
Stayed here on business in June 2004. This is a good hotel offering excellent value especially compared to other business hotels in Nottingham, many of which are very tired. Big rooms with all the facilities you expect, friendly staff and prompt service. I made some comments about parking (limited space to leave your car for valet parking) on the feedback form, and the management responded within the week. I would definitely stay here again.
Needs improvement in customer service!
Stayed at the Park Plaza and had a room on the first floor overlooking St James Street. This was the beginning of the University Term and Freshers week was in progress. It was very noisy! Asked to change room but was told the hotel was fully booked. At breakfast, basic items such as salt and pepper could not be found.
Staff seemed to have a 'superior attitude' both behind the front desk and in the restaurant. I will try Hart's next time!
Spent two nights at the Plaza, very comfortable and relaxing stay, room was spotless and had one of the most comfortable beds we've ever slept in. Managed also to get an excellent rate on the room. Will stay here again next time we are in Nottingham. Only complaint would be that the bar and restaurant were closed on the Sunday night due to a holiday.
First rate hotel with first rate service
We stayed at the Park Plaza nottingham on 3rd April 2004, and after reading some of the reviews on this website after I booked the room, I was a little nervous to say the least at the service I would receive. I needn't have worried one little bit. From first entering the hotel the decor, cleanliness, and general ambience was very inviting. Barry (who had been mentioned in unfriendly terms in an earlier review) checked us in, and was courteous, friendly, efficient, and extremely helpful. Our room was even ready early for us. We left our car keys at reception to take advantage of the car valet service. There was a small form to fill in to let them know the details of the car, and when we would like it back at the hotel. The room was excellent, large and airy, and more importantly very clean. The room had all the amenties you would want, tea / coffee, mini bar, cable TV, air conditioning etc. The bathroom was very modern, and had some lovely amenties also. We had room service, which arrived earlier than they told us, and it arrived hot due to the trolley having a little oven type cupboard that kept the food warm. The food was delicious, and very good value for money. My mother and father ate in the hotel restuarant, and told me it was excellent. Excellent food, and excellent service. The following morning we ordered breakfast in our room, we asked for it to arrive between 7.30am - 8.00am it arrived at 7.45am, not bad at all!! Again, the food was hot, and I couldn't fault anything at all. Again, my mother and father chose to eat their breakfast in the restuarant and again they tell me the food was excellent. Check out, was very efficient, and our car was waiting for us where we dropped it off, at exactly the right time. In summary, the next time we visit Nottingham, I have no doubt where I will stop, and I have no worries about the service I will receive. Excellent hotel, and excellent value for money.
Not much to write home about
I have stayed at this hotel twice within the last 6 months, The first occasion we booked an executive room together with access to the executive lounge which was supposed to include complimentary drinks, canapes and breakfast. We telephoned the hotel before arrival to find out about car parking. We were told valet parking was in operation but there was a charge. On arrival we parked in the valet space and proceeded to reception. We received no smile or welcome just some young receptionist that looked at us expecting us to open the conversation. We were told that we were in a standard room. I complained and explained we had booked executive etc. I was then told to wait while the manager was called. The receptionist then gets on a 2 way radio and blurts down it "Barry, problems at reception I need you", next thing Barry arrives. Barry didn't seem to have a clue, possibly because he was so young and inexperienced. I explained about the Executive Room and the Lounge with complimentary drinks etc. I was told that the Lounge had closed down. I asked why I hadn't been told that when I booked with central reservations. "I can't answer that we aren't central reservation" was the reply, most unhelpful. I said what are you going to do he replied "what can I do" I then suggested he put us in the Exec room like we were suppose dto be in and then supply complimentary drinks from the bar. He did the room but not the drinks. We were then told that Valet parking doesn't operate after 4pm on a sunday. So I had to then drive all the way round the one way system to park the car at ?14 a night! No help was offered with the bags and no one showed us to our room. The room itself was quite large, modern apperance however the furniture was poor quality as there was a lot of damage to edges etc and the carpet was mix matched up as though it hadn't been cut properly. There was a layer of dust on all the surfaces also. The room has air conditioning with an individual control but that was so noisy it was switched off. Windows open an inch but you can then hear all the noisy from the busy road outside with police cars and drunks going about their business all night. The bed was very comfey and the bathroom was nice with a glass top. The resturant is , um more like a 1980's kids bedroom all black walls and red plastic chairs. Food was dreadful and the chef showed little skill. Breakfast was even worse we ordered the full english to be told we have no eggs, we then asked for beans on toat and they said we have no bread! I suggested they walk next door to the shop and get some but they wouldn't. All the staff are young including the managers and I'm sorry but their lack of experience shows. Every request is met with a look of anger as though they are having to do something they aren't paid to do. A number of staff were seen talking on mobiles chatting to mates about going out. On returning home we complained and threatened to sue for breach of contract. We were offered a free night which we took up. We were placed in the top suite of the hotel with an obstructed view of the Market Square. The suite again was quite large. Seperate living room with CD player and a few magazines. The surfaces again were dusty, you could write your name in them. There was an additinal guest toilet in the living room but this had no washing facility so to wash your hands you had to go and use the main bathroom in the bedroom! There were hairs left in the bath from the previous user and three light bulbs were out in the room making it dark at night. We ordered room service it took 4 calls and an hour to get a quick sandwich. Breakfast again was dreadful, no fruit selection, pastries were hard and there was only two types the full english this time was from a buffet and was only warm. Check out took ages. We were asked at check in what time we would like the car returning from the valet car park as they have to drive round the oneway system to get it we said 1pm. At 1pm we were there but no car. On complaining she said she couldn't find the valet person. I asked for my keys but he had gone off with them. Reception tried his phone, switched off! I wa snow starting to think it had been stolen and I was aske dto wait. 45 minutes later he turns up and had left the car out the back. No apology and they still ha dthe cheek to charge for the parking. Thankfully I wasn't paying this time for the room.I would never return to this hotel unless you like staff that offer no level of service at all.
Stayed in here on a Sat night in Jan 2004. Abs fantastic hotel which is very conveniently located for all that the City Centre has to offer. Had an excellent sized room with a king sized bed - although found out in the night that this was two smaller beds bound together. Bathroom is a good size and the glass sink is a nice touch. Bar is also good with an excellent (if expensive) range of foreign beers. Im even informed that the breakfast was good although we didnt make this.
Best work perk to date!!!
I had been searching the net for a decent hotel in Nottigham when I came across The Park Plaza. The pictures of the hotel make it look really new and modern. On arrival I was pleased to find it was even more fantastic. The reception area was very ambient with a live acoustic guitarist playing contemporary tunes whilst checking in. My room was on the 6th floor and it was undoubtably the best room I have ever stayed in. The bed was huge and the bathroom was fab!!! Idividual air con ment the temp. was just right. The location was great too, right in the centre backing on to the square. There are only two downsides I can mention and they are small... 1) My colleague who also stayed there had a room 1/4 of the size of mine and the bar is pricey.
The latter not a problem as the hotel seems to back on to bar street.
I'd recommend this hotel to anyone. It was a luxury. The right combination of comfort and style!!!
TripAdvisor Reviews Park Plaza Nottingham
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