Park Lane Mews Hotel
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... surrendering into mossy masses.
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The woman reached out to me, embraced me and exclaimed “You must be Taryn! Come in, come in!” My cousin – who I hardly had even seen photographs of – emerged from a back room somewhere.
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Historical Traveler Reviews Park Lane Mews Hotel London
Senior Management Failed Miserably
This was a business trip with 3 room booking for 4 nights so high invoice value.
Unbelievable problems with the accounts office - who had charged one of the rooms for two of the nights Twice. Can never speak to anyone in management, no one returns the calls. November and still no refund. Recommend - look for another hotel.
Park Lane Mews
Hotel looks good from the outside and has a welcoming reception area, but it ends there. Asked for a quiet room and was given one on the front, room and bath were more 2 star than 4 with no in room information whatsoever and in need of redecorating, poor beds and pillows. Very expensive for what is offered, would not stay there again.
We booked this via Expedia and got a lower rate - approx £50off the published rate but this was for room-only. The hotel was behind the Hilton in Park Lane so nice and central for shopping and theatres - approx £8 by taxi. The Hard Rock Cafe is about 3 minutes walk. Because the hotel is shielded by the Hilton and Dorchester, it is a fairly quiet location and you can hardly hear the Park Lane traffic. We stayed in a room overlooking the mews but at 4am the bins were emptied and for 20 minutes it was chaos. Ask for a room at the back of the hotel if you dont want to be woken up.
Pretty hotel in side street about a block behind Park Lane Hilton. Great location for central London sight-seeing and close to great variety of restaurants and famous places (Buckingham Palace, Hyde Park, Picadilly, etc.). Charming lobby, lounge area of f very small improvised reception area. Helpful though rather amateurish staff, who didn't inspire confidence in booking done over the internet, but all turned out well. Tiny cramped room and bathroom with boarded up old TV cabinet (new flat screen TV mounted on wall above boarded up unpainted old cabinet!). Virtually no room to unpack suitcase and tiny closet with limited access. Bathroom had shower fitting coming away from wall and bath not clean. Hotel restaurant had very limited dinner menu and wine list (no competition for excellent nearby restaurants) but lobby charming for waiting for guests. Adequate for one night stay but would not have wanted to stay much more. However, good price for this location in exclusive part of very expensive London.
In late September, we stayed 3 nights at the Parklane Mews hotel on Stanhope. Years ago we stayed there when it was the Mews Hilton. The Mayfair location is excellent and while noisy in the morning, it is very quiet at night. We easily walked down Piccadilly and to and from the theater area. The rooms are a bit worn and small but the bathrooms are clean and bright. Considering the cost of hotels in London, the Mews included a buffet breakfast and was an excellent value.
They failed to give a refund
Having made a reservation we were forced to cancel and telephoned them over 48 hrs in advance (only needs to be 24 hours to avoid being charged). They continually make excuses and do not reply. I would advise against anyone staying at this hotel unless you are happy to endure rudeness and poor service.
We stayed at the hotel for a long weekend at the end of July. We booked two rooms, a twin and a double. To start the check in was a long process and the staff far far from organised or welcoming. The twin room was better than the double and it seems as if rooms at the front of the building are bigger and better than those at the back of the hotel. The noise levels are higher at the rear due to the bars and resturants in the lane at the back of the hotel. The main problem we had was the failing air conditioning. The weekend was very hot and despite many phone calls the unit was never rapaired. The windows to our room did not open and therefore we baked all night and didn't sleep! Half way through the night the air-conditioning unit broke and the front cover fell off. In the morning the breakfast was very disappointing. The food waited too long in the heaters and we waiting for forks, plates and Juice for over 10 minutes. The bathroom was tiny, as expected for a London hotel, and could have used a real good clean. All in all the hotel has certainly gone down hill since it's days as a Hilton when it used to be a real little gem. Don't order any drinks as the cost is silly, even for central London. We won't be staying again.
We were a little scared of what we'd find at this hotel because there were no reviews for it, but we thought we'd give it a try considering the awesome location and bargain price. We got it through a discount hotel website. There were a couple of problems though. When checking in, they had absolutely no record of our pre paid reservation through the discount website, thank goodness we had a copy of the reservation with us and they checked us right in (they still seemed very confused though).
Forget it !
This hotel is an excuse for a 4 star category. I was told it was the annex to another hotel that had been sold on to the present owners.
The rooms are shabby and small and the whole hotel is in desperate need of a refurbishment.
I also had problems with the reservations staff who fail to grasp basic english language.
We checked out early and used the Rembrandt hotel which was cheaper and better.
Its a shame because the location is superb.