Park Lane Mews Hotel
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Historical Traveler Reviews Park Lane Mews Hotel London
Senior Management Failed Miserably
This was a business trip with 3 room booking for 4 nights so high invoice value.
Unbelievable problems with the accounts office - who had charged one of the rooms for two of the nights Twice. Can never speak to anyone in management, no one returns the calls. November and still no refund. Recommend - look for another hotel.
Park Lane Mews
Hotel looks good from the outside and has a welcoming reception area, but it ends there. Asked for a quiet room and was given one on the front, room and bath were more 2 star than 4 with no in room information whatsoever and in need of redecorating, poor beds and pillows. Very expensive for what is offered, would not stay there again.
Better location than expected
We booked this via Expedia and got a lower rate - approx £50off the published rate but this was for room-only. The hotel was behind the Hilton in Park Lane so nice and central for shopping and theatres - approx £8 by taxi. The Hard Rock Cafe is about 3 minutes walk. Because the hotel is shielded by the Hilton and Dorchester, it is a fairly quiet location and you can hardly hear the Park Lane traffic. We stayed in a room overlooking the mews but at 4am the bins were emptied and for 20 minutes it was chaos. Ask for a room at the back of the hotel if you dont want to be woken up.
The room-service breakfast for 1 is enough for 2 easily, and costs £22. Breakfast down stairs is eaten at a low table in reception - not good enough for a 4 star hotel in my opinion.
The room was small as all London hotels are, but not a shoe-box. and there was plenty of storage space. The bathroom had Moulton Brown toiletries but no robes and the bath was too short for my 6 foot husband..
Cute but cramped
Pretty hotel in side street about a block behind Park Lane Hilton. Great location for central London sight-seeing and close to great variety of restaurants and famous places (Buckingham Palace, Hyde Park, Picadilly, etc.). Charming lobby, lounge area of f very small improvised reception area. Helpful though rather amateurish staff, who didn't inspire confidence in booking done over the internet, but all turned out well. Tiny cramped room and bathroom with boarded up old TV cabinet (new flat screen TV mounted on wall above boarded up unpainted old cabinet!). Virtually no room to unpack suitcase and tiny closet with limited access. Bathroom had shower fitting coming away from wall and bath not clean. Hotel restaurant had very limited dinner menu and wine list (no competition for excellent nearby restaurants) but lobby charming for waiting for guests. Adequate for one night stay but would not have wanted to stay much more. However, good price for this location in exclusive part of very expensive London.
Something to Mewow about
In late September, we stayed 3 nights at the Parklane Mews hotel on Stanhope. Years ago we stayed there when it was the Mews Hilton. The Mayfair location is excellent and while noisy in the morning, it is very quiet at night. We easily walked down Piccadilly and to and from the theater area. The rooms are a bit worn and small but the bathrooms are clean and bright. Considering the cost of hotels in London, the Mews included a buffet breakfast and was an excellent value.
Behind the hotel down Shepherd Street is an enclave of restaurants and small shops.
We ate at the Lebanese restaurant, Sofa and had a wonderful lunch. Though expensive, if ammortized over two meals, it was a bargain at 8.95 pounds. The meals include hummus, bread and olives. My entree was enough to feed two people and included chips! I had the chicken wings which came with soup and salad. My husband had two salad entrees. We ate also at the Italian restaurant down the block but I do not remember the name of it. It too, was excellent.
I also highly recommend the tour of Buckingham Palace, which currently has an exhibit of the Queen's gowns and jewels. The Victoria and Albert Museum has a spectacular DaVinci exhibit. Tickets are available online for these two exhibits and I recommend doing so before you leave. Though w/ the V&A, you can only do it 48 hours ahead of time. Buckingham Palace is open only while the Queen is at Balmoral. Senior citizen prices also offer a considerable savings.
They failed to give a refund
Having made a reservation we were forced to cancel and telephoned them over 48 hrs in advance (only needs to be 24 hours to avoid being charged). They continually make excuses and do not reply. I would advise against anyone staying at this hotel unless you are happy to endure rudeness and poor service.
Gone Down Hill Since Being a Hilton
We stayed at the hotel for a long weekend at the end of July. We booked two rooms, a twin and a double. To start the check in was a long process and the staff far far from organised or welcoming. The twin room was better than the double and it seems as if rooms at the front of the building are bigger and better than those at the back of the hotel. The noise levels are higher at the rear due to the bars and resturants in the lane at the back of the hotel. The main problem we had was the failing air conditioning. The weekend was very hot and despite many phone calls the unit was never rapaired. The windows to our room did not open and therefore we baked all night and didn't sleep! Half way through the night the air-conditioning unit broke and the front cover fell off. In the morning the breakfast was very disappointing. The food waited too long in the heaters and we waiting for forks, plates and Juice for over 10 minutes. The bathroom was tiny, as expected for a London hotel, and could have used a real good clean. All in all the hotel has certainly gone down hill since it's days as a Hilton when it used to be a real little gem. Don't order any drinks as the cost is silly, even for central London. We won't be staying again.
Great little hotel
We were a little scared of what we'd find at this hotel because there were no reviews for it, but we thought we'd give it a try considering the awesome location and bargain price. We got it through a discount hotel website. There were a couple of problems though. When checking in, they had absolutely no record of our pre paid reservation through the discount website, thank goodness we had a copy of the reservation with us and they checked us right in (they still seemed very confused though).
Then we were given a very moldy smelling room and had to ask for a better room. Luckily, they were very quick and pleasant to move us to a much better room.
The buffet breakfast was amazing. Very good food with a great variety and quality.
We would defintely stay here again, you can't find a bargain like this anywhere.
Forget it !
This hotel is an excuse for a 4 star category. I was told it was the annex to another hotel that had been sold on to the present owners.
The rooms are shabby and small and the whole hotel is in desperate need of a refurbishment.
I also had problems with the reservations staff who fail to grasp basic english language.
We checked out early and used the Rembrandt hotel which was cheaper and better.
Its a shame because the location is superb.
We booked 2 rooms at this hotel for 2 nights from 1st July 2006.
First impressions were good (hotel looks good from outside), small reception area, with lots of luggage stored openly by the door.
We were left to our own devices to get to our room which, when we got to it, was very dissappointing to say the least. It was VERY small and cramped, the bathroom was very small (only room for one person) and very tired. The air conditioning unit worked but was much too noisy to leave on at night. (it was a very hot weekend)The decor was old and worn, the sheets were stained, the towels were not replaced (used ones taken) and we had to request some which seemed an impossible task! In the end we were taken to the linen cupboard and then there wern't enough in there! we gave up in the end.
The breakfast room was too small, the small lounge area was set out for breakfast to help ease the situation but eating from a sofa and a coffee table is not good! Some people stood and waited for a table for some time before giving up and walking away. We had to ask for several things at breakfast as the buffet was not replenished, including cutlery and glasses. There were two young waitresses working very hard but they were rushed off their feet!
On our return to the hotel late one evening we requested some sandwhiches and drinks. The drinks took 20 mins and the sandwhiches nearly an hour..There was only one other person in the lounge! And to add to it, the cost of two sandwhiches a coke and a small wine was £23 and the sandwhiches were awful!
I know this is London, but at £160 per night I expect better! I have stayed in many hotels in London but this is the worst by far.
We wont be returning!