We Had An Amazing Stay

We were in Philadelphia for the Flower Show. The Flower Show package was sold out, howver the reservationist offed us a package that included full breakfast and all taxes. What a bargain! From check-in to turn-down service to housekeeping to Founder's, this stay was the best I have had in Philadelphia. The room was perfect. Excellent view, lush furnishings and a nice bathroom. I have stayed the The Rittenhouse, The Four Seasons and the Old Ritz (now a Westin) and the Park Hyatt is far superior to that trio! Well Done!

Grand old hotel

I stayed here a few weeks ago, the first room we were given was on the 12th floor with a strange little patio. It had no windows to the outside world and didn't work well for my partner. I arrived later and had them move us to a huge room on the 17th floor. We ate dinner at the Founder's the first night I arrived -- quite delayed due to snow in Philadelphia. The check in was smooth and they informed me that my party had just gone into the dining room. We had an amazing dinner, great presentation and great food. The hotel is beautiful, nicely furnished, though it shows its age. Our room was nice, but the bathroom was much smaller than any park hyatt I have ever stayed in. However, engineering responded to my request that they check the slow drain and it was fixed on my return.The turn down service/maid service was marvellous, the front desk staff was amazing, the concierge did a great job and we very much enjoyed our stay. The safe is large enough to store a laptop, which is great for a hotel that has signs all around saying that it is not responsible to loss dur to theft. Other plusses:My amenity was quickly delivered and nicely presented. While there is no high speed internet available in the rooms, there is a connection on each floor. We didn't have any trouble logging in at night.The Sporting club is a great gym to have associated with a hotel, I enjoyed my morning work outs. I have a biz. meeting in Philadelphia scheduled for July and have already booked my room.

What a Grand Old Hotel

I stayed 2 nites here over a weekend in Feb of 2003.... I loved this hotel !!!......It was warm with such old elegance..really beautiful architectural details.. The ceilings in the rooms were high, making the rooms seems so much larger....really lovely bathrooms with great decor.

The linens and bedding were high quality and more comfortable than most hotels. Have brunch on Sunday in Founders on the top floor with an incredible view...... absolutely delicious food with a huge selection beautifully presented. All accompianied by a pianist playing old jazz standards.... Great ! Plus as a guest we were offered 25% OFF the usual $35 ( approx) price tag per person. ! ....nice touch. Staff was all very pleasant, especially once you reached the concierge level to check in... The folks at the front desk at ground level seem to be more of a security staff.

Odd

Request a street facing room. The enclosed court facing rooms are completely sunless. The Mall on the first level makes if difficult (apparently) for bellmen to identify guest trying to check in. I had to tote my luggage up to the lobby level. The health club is one of the best in the country.

Loved this hotel

Our stay at the Park Hyatt exceeded expectations. Service from start to finish was exceptional, the location was great, and our room was nicely appointed. A great plus is the use of the Sporting Club facilities as well as the shops and restaurants at the Bellevue. Would highly recommend.

Great Location

Great location, the hotels public areas were beautiful. rooms were newly refurbished & very comfortable. Access to the sporting club was a great bonus, everytrhing you can possibly imagine under one roof. would definately stay here again.

Worst service in existence.

I came here on my wedding night. Myself, my new husband, and 4 friends had reserved 2 rooms- one for us, the newlyweds, and a double room for the two other couples. After our wedding we checked in, had a drink in the library lounge, and went to hang out in our friends room. We were pretty much thrown out for " noise complaints". How much noise can TWO extra people make in a 4 person room? This place was rude from the beginning, even the concierge was snotty. As a person who has worked in the hospitality industry for over 10 years, I can assure you that the old Bellevue, once so gracious, is now a disgusting (Park Hyatt) corporate monster. Don't expect anything resembling hospitality here. They ruined what was supposed to be one of the most special nights of my life. Poorly managed, and the room was gloomy and sub-standard for the money. Spend your money elsewhere.

Beautiful indulgence

A beautiful old-money decor, great staff, wonderful rooftop restaurant. At this price it's an indulgence, but well worth it. It was a much more pleasing stay than the Waldorf-Astoria which is also a historic hotel.

Loved it

My husband I are world travelers. Using a discount Hotel service on the internet we got The Bellevue at Christmas time last year.. We absolutely loved everything about it. The service, the room and the CHARM. We are going back this Xmas with reservations because he does not want to go any place else.

Save your money!

My husband and I stayed at the Park Hyatt for one night so we could attend an annual function for the company I work for.

Because of several local team games being played that day, we wanted to get to the hotel as close to check-in time so we could get settled in and watch the game. I personally checked on Friday afternoon to be sure we still had the room we reserved and we wouldn't have any surprises upon arrival.

When we arrived at the hotel, my husband left me off with a small rolling suitcase and two formal outfits which were on hangers (a tux and gown)so they wouldn't be crushed.

My first hint of trouble was when I had to struggle up the flight of steps with these items while 3 bellman stood talking and ignored me. When I was finally caught in the revolving door because of the struggle, one bellman from the inside of the hotel came to help me. It's weird, you enter on the 1st floor but have to go to 19 to check in.

We arrived at the 19th floor desk to find a "trainee" working who barely spoke English and so softly we couldn't hear her. She kept knitting her eyebrows trying to find our room and I had to finally write down the confirm # so that she could find it. Then she proceeded to try and move us to a smaller room. I again mentioned I booked a King room and that's what I wanted. Then a manager came over and "insisted" that the Queen rooms they had were much nicer than the King rooms that were left. I was not happy with this but said fine, as we really wanted to get into a room to watch the football game.

We arrived at our room and I have to tell you, it was the smallest room I've ever seen in a hotel (or motel for that matter) and not worth the $139

"special" price they were giving it to our company for. But we still hoped for the best.

Very stuffy, and we decided (BIG MISTAKE) to order something to eat as our party was not starting until 7. A hamburger, shrimp cocktail and 6 of the worst wings I've every tasted arrived for a cost of $58.60! Everything was so overpriced for this city (I grew up here and work here everyday so I know). We complained about the lack of flavor with the wings and the server promised to bring us a treat later that night (which we never did see).

Unbeknownst to me, my husband decided to surprise me with breakfast in our room. We received pancakes, runny eggs and hard toast which cost -- and hold onto your hats -- $60. Disgusting food, not even worth eating. We have street vendors with food better than this.

All in all, for the money, and even for free, I would never recommend nor stay at this hotel every again. It's so old (and family friends stayed here years ago and died -- yes died of Legionnaires' disease) so I should have known better.

Wallpaper was peeling in the room, the toilet ran and wouldn't stop, the bathroom was old, broken down and the water pressure was non-existent.

DON'T WASTE YOUR MONEY -- STAY AT THE RITZ CARLTON