Park Hyatt Paris - Vendome
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TravelPod Member ReviewsPark Hyatt Paris - Vendome
Park Hyatt Paris Vendome Hotel
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Park Hyatt Paris - Vendome
Where do i start.......?
where do i start.....i stayed there for 4 nights. i do not want to be too harsh on the hotel since the location is mindblowing beautiful and it has recently been refurbished. the staff is, except for the doorman and valet, sorry to be so harsh, useless. check-inn took forever, spa and gym were permanently void off attendants, which i find quite dangerous. if you ever pass out in the steam in the park hyatt, or tear a ligament in their gym, nobody will ever find you. the tv had a habit of switching itself on and for some reason always in the middle of the night at full volume and after requesting to have the tv changed, nothing ever happend in that department. but now it gets scary: i left my room to go for a walk and shut the door properly. when i returned the door was open. after security investigated the matter, i received a phonecall explaining that it was a chambermaid who forgot to close the door. no apology. in the evening my boss, who is a very well-known personality who stayed incognito at the hotel got stopped by a young lady who turned out to be a girlfriend of a member of staff, telling him that she is an actress in france and pressing her phonenumber on him. never ever stay there in incognito. the next day after checking out, the concierge came running out and stopped me, waving a bill for that i had not payed. after me taking a closer loook at the bill, it turned out it was not mine. no apology again and a crazed concierge on the rue de la paix, i have had enough!
4 star building; 1 star service
The Park Hyatt Vendome is a beautiful hotel physically. That said, the service is perhaps the worst I have ever received at any hotel in Paris or otherwise. We had repeated problems getting our room cleaned; indeed on one particular Saturday, it took three to four requests between 2 pm and 8 pm to get the room cleaned. When the cleaning staff finally "cleaned," they left half-eaten food in the room. Complaints to the front desk were greated with a "c'est normal" attitude. In fact, we were often treated as if we were for the problem for having the gall to complain about lack of housekeeping in a 500 euro/night room. Other problems included the concierge failing to reserve a taxi on a Friday night after promising to do so and the hotel restaurant repeatedly trying to charge the full 60 euro buffet price for breakfast for bills that were supposed to be around 15-20. The guest relations manager was helpful and apologetic, but obviously was limited in what he could do.
When we left, he promised a letter from the general manager. That was in December. It is now April and I am still waiting for the apology.
The Park Hyatt is just a half-block away from the Ritz and about the same price. Stay at the Ritz.
This is the best hotel we have ever stayed at in Paris. The staff are all young and enthusiastic and their eagerness to please is delightful.
The best doormen we've come across, all rushing round to get you into taxis and then smiling and waving as you go off!
The rooms are superb, with lots of sockets so that you can plug your hairdryer and have a mirror to look in that is not across the other side of the room! Great bathrooms with fab showers, lots of mirrors and good lighting.
A funky bar playing great music (and not bad at mixing cocktails either!). Lovely reception and concierge staff, impeccable housekeeping and turn-down service, friendly staff in the restaurant - I don't think there is anything that we could possibly fault other than our two night stay was too short!
If anyone is thinking of staying in Paris I couldn't recommend this hotel any higher...
Me and my girlfriens stayrd at this hotel for two nights over a weekend in November.
Hotel was very good, check in staff very helpfull and a quick and smooth hassle free check in...
Room was of a very high standard, bathroom and particulaly shower area was excellent.
Restaurants were both good, but the Park restaurant was over priced for the food being served, try the other one instead.
Door staff also very helpfull, especially when trying to get taxis which is allways difficult in this area...
Only complaint being that bills in the bars and restaurants were sometimes "thrust" infront of you and on one occasion before our drinks had arrived this was not clever.
Overall a good hotel, but somewhat overpriced for what it was.
We stayed at the hotel in March 2003 on a weekend night. The service was fine, although the check-in girl who showed us to our room lost her aloofness when instructing us not to watch the CNN or read the NY Times - a reference of not supporting the Iraq War. The location is superb: the best part was to jog by the Seine and then take a shower in their gym. The room layout was excellent with spacious closet and bathroom area. Provided internet access for free at the reception. Bed very comfy. But ordered coffee which was undrinkable and overpriced. The TV channels were not correctly listed on the accompanying card.If you stay there for free, as we did, you cannot be too unahppy though. The location and room layout were the best fetaures.
Sleek, plush, modern
I stayed at the Park Hyatt Vendome in july 2003 for three nights with my girlfriend. We had a great time. The location is excellent. Our room was spacious with great views to the Vendome and the street. Make sure to ask for a room with an outside view, not a courtyard view. The bathrooms were excellent, and the furnishings plush. The service was superb, whether it was by the receptionists, the concierge, the doormen, the room service people, or the waiters/waitresses. The only blemish was their delay in their returning my dry cleaning, but that was immediately rectified by the manager. Their was no snobby feelings noted at all. Unlike the Ritz, next door, this hotel is not stuffy!
Travelers with an open mind will love the place. Very highly recommended
Sleek Hotel, Great Location
Stayed 3 nights here. Warm reception from doormen, who were always very helpful in getting taxis, finding us somewhere to eat late at night. Very modern & sleek reception & restaurant. Concierges were excellent - reserved exactly the tables I requested at several restaurants. Got us VIP tickets for Crazy Horse at a reduced rate - very friendly & efficient. Check-in very smooth - were upgraded to a deluxe room & shown both as I had requested a balcony room on the 5th floor. Our 3rd floor deluxe did not have the balcony, but was much larger than the balcony room & very comfortable - huge closets, free internet access, gorgeous bathrooms with separate toilet, and an unusual 'bath & shower room' with an English hotel shower head & sink in the shower area, in addition to the vanity sink. Excellent service - I asked for ice & when a man helping my husband with a unique net connecting problem noticed we wanted to chill wine in it, called & asked for a champagne backet & glasses instead of the ice bucket. If there was a problem, it was solved immediately. Very very very expensive - room service is unbelievably steep, but a wonderful location, gorgeous view of Place Vendome out our window & exemplary service. We would definitely stay there again.
A Sorry State of Affairs
-erratic service-staff in bad need of training, oftentimes ominously overattentive and consistently lacking in discretion for a hotel as aspirational as this one-rooms were spacious with lovely bathrooms-judging by the paintings in the bar, the interior decorator is a big fan of Hannibal Lector-lack of coordination amongst staff and bad communication.-could easily have spent a more pleasant weekend at a far cheaper hotel.-the best thing this hotel has ging for it is its location, meanwhile where is the GM? Has he forgotten he has a hotel to run? I would give the hotel's managing staff a 2-star rating.
Quiet and beautiful
What a nice hotel. The room was comfortable, high ceilings, nice furnishings, big, beautiful bathroom. The service was excellent. Everyone who worked there was pleasant and ready to do whatever you asked; but, they were unobtrusive and quiet. A plus for me. The location is very convenient. We had a wonderful stay. Absolutely no complaints.
Not that great....
First this, 5 stars, designed by the architect of the Aman resorts, room rate starts from 600 $, continental breakfast 33 $, massage 120 $...
These should be a TOP hotel, genre George V or the Ritz, but it wasn't.
Interior very sleek, beautiful rooms but where was the service????
I had to call for my luggage after it was not brought in my room after 1 hour.
Interactive menu on my television didn't worked, called 3 times, technician came could not fixed it.
Stayed for 3 days, every day my room key was cancelled, couldn't get in my room.
There was a special rate on the hotel's website with breakfast included, when I checked out they didn't now it.
But the worst of all the attitude of the staff when you made some complaints; What are you saying, you must be gratefull to stay here........