Park Hyatt Melbourne
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Historical Traveler Reviews Park Hyatt Melbourne
Beyond What We Expected
We have travelled all over the world and this is definitely an upscale hotel and one of the nicest that we have stayed in. Incredibly large rooms, excellent amenities, and very nice staff. Even the prices in the restaurant were not as pricey as many other hotels normally are. Great location and the transit system is literally across the street.
Gorgeous hotel, lousy service
When I checked into the Park Hyatt, I was early but assumed that a hotel like this would make allowances for this - they all do in Sydney. Sadly no. The indifferent and almost rude Joanna and the check in was very helpful not- anything up to 2 hours. Not good enough as I was meeting a friend for lunch. The rooms are superb but please match this to some vaguely friendly service.
Contrary to other experiences on this forum, I had a wonderful stay at the Park Hyatt for a week in mid-August. I would highly recommend staying in the executive level rooms where you can access the executive louge and get a free breakfast. I don't believe the rooms are much different, but for about a $50 difference you get the buffet breakfast $32 regularly and the wonderful lounge where there are drinks and snacks in the evening. The service was exceptional throughout. The exercise facilities were well maintained but a bit small (it got crowded around 6:30 in the morning). Unfortunately the pool was closed for renovations but it looked very impressive. I would return to the Park Hyatt on my next visit.
Totally agree with the previous review.
The Park Hyatt is considered one of the finest and newest hotels in Melbourne. I only stay there occasionally, even though I spend fourteen weeks a year in Melbourne. Want to know why ?
1. Who knows the valet staff ? Strangers the lot of them. Hardly there when you arrive (and I arrive in a luxury car with driver) Always surprised you have luggage in the boot. Never open the door for you when entering or leaving the hotel.
2. Reception staff who are so slow. They take their time to get to you.
3. Never ask how many keys you want. What if my wife was coming down during the week ?
4. Never a room upgrade, even though our company and other staff spend over 100 nights at the Park Hyatt each year.
(They might try to consider getting my business also, considering I am one of the Melbourne account managers who is in town the most)
5. Absence of a function manager if you book an event. (And we have done so in their downstairs lobby occasionally)
6. Late on room service often.
7. No willingness to go after more business from your company. (Only 10 % of our staff stay there)
We all mostly stay at the Westin...approx 1000 - One thousand plus nights a year)
Overall it is a very nice hotel, but the service is nowhere near the service at the Westin, their main competition. Especially for the regular visitor to Melbourne.
Beautiful hotel, woeful service
After reading all the glowing reviews of the Park Hyatt Melbourne, I must admit that I was expecting a flawless stay. Unfortunately, our visit last weekend (August 7, 2004) was the complete opposite of that. First impressions were not good. My scintillating girlfriend and I pulled into the driveway at 3pm on our day of check-in, to find a veritable parking lot with no staff in sight. We were confused but continued to retrieve our stuff from the car. Finally a staff member appeared to park our car for us, but seemed surprised when I mentioned that we had luggage in the boot. I guess everyone else arrives with just a toothbrush in their pocket. We checked in at reception only to be told that our room was not yet ready, even though scheduled check-in time was an hour ago! To placate us, they gave us two vouchers redeemable for drinks in the bar. To other guests, this might appease them. But to two non-drinkers (as we are), going up to the bar to get a free glass of water will do nothing to cheer us up. After some computer fiddling, she told us she had a room for us. We asked for a late check-out, and were granted one for 1pm on Sunday. She gave us just one key. I asked for another one and she seemed almost surprised. I suppose if two people check in together, they are considered joined at the hip for the duration of their stay. Every other hotel I've stayed at has rightly provided me with one key per person for optimal convenience. She cut us another key and we went upstairs to relax. The room itself was absolutely fantastic. They have a tremendous modern design, with a slightly Japanese flavour to the frosted doors. Almost all the lights were dimmable (great!) and the bed, bath, shower, vanity and wardrobe areas were just divine. Easily the best room we've stayed in thus far. Unfortunately, the room was the only good part of our stay, and the service issues were to continue. I needed to borrow a pair of scissors to wrap a present for a party we were attending. I called reception who duly informed me that they had given out all their scissors, and hadn't had any returned in a couple of days. I can only assume they gave them out to strangers passing by, as surely if they lent them to guests they would know EXACTLY where to find them! I was relegated to using my shaver to cut the sticky tape, which was an interesting experience but not one I recommend. We called down to have our car retrieved from the car park, and then went downstairs around fifteen minutes later. Our car was not visible anywhere. We asked a staff member, who checked and found that the keys for our vehicle were STILL at the valet station, so the car had not been retrieved. He ran off and got it while we waited in the lobby which was quite cold at that time of night. Later, after returning to our room, we ordered some room service at around 12:30am. I asked for a turkey club. The staff member enquired, "just one?". I said "yes, just one". And he said, "for how many people?", to which I responded, "two people". We received two turkey club sandwich meals. Thankfully, they agreed to take one away and not charge us for it. The next morning at breakfast I could not find the chef to make a special order. A staff member said she could organise it for me. So I asked for four poached eggs, and my gorgeous partner (not a cowboy) specified "on two plates, please". Well, after an interminable wait (we assumed they were chasing the chicken) we received TWO poached eggs on ONE plate. We asked for our other two, and they had to run off and get them cooked, which we received ten minutes later. To be fair, the breakfast was quite good, with the hash browns, eggs and sautéed mushrooms all receiving top marks. The bacon was heavily undercooked, however. On a side-note, our breakfast was improved immeasurably by the presence of Hollywood star Eric Bana, who was seated at the table next to us with his wife. I would have warned them off the bacon but they were both eating cereal. Good choice Eric. Hard for the Park Hyatt to stuff that up. We went back upstairs to enjoy a lovely sleep-in when we were interrupted at 11:30 by a phone call from reception. They told us they had us down for an 11am checkout. But of course! I wish I could say I was surprised, but sadly, I kind of expected it. I informed them that we arranged for a 1pm checkout and they apologised and let us be. We checked out at 1 and my girl told the receptionist exactly what happened to us with respect to poor service. She apologised weakly, with very little sincerity, and then proceeded to show us the enormous bill and asked us how we would be paying. She also said "I hope this experience won't stop you from staying with us again." Of course not, dear. Of course not.
A perfect end to a fantastic trip
We finished off our honeymoon with a week in a deluxe spa suite at the Park Hyatt. It was the perfect end to a fantastic trip. the room was superb, large spa bath with TV, huge bed in the centre of a circular room with 180 degree views. Great service and lovely food in radii. Brilliant location just off the main drag and within easy reach of everything we wanted to see. No freebies for honeymooners though!!
This was our second visit to Melbourne and to the Park Hyatt.We stayed on the Regency Floor Fabulous views over the cricket and tennis arenas First class service from start to finish.This is the best Hyatt in Australia
A great hotel
The Melbourne park Hyatt is one of the great hotels. Wonderful sevice, great rooms and not to expensive. Its Restaurant (Radii) is great which is unusual fora Hyatt Hotel where the food is usually only a little better than average.
Park Hyatt Melbourne
Having stayed in many hotels around the world we have at last found a hotel with the fabulous factor. Service is perfect and the rooms are awsome. Huge king size bed, seperate toilet, walk in wardrobe, his and her glass washbasins, shower with body jets and a corner bath big enough for two complete with television in the bathroom. Great bar and a great restaurant with perfect service and delicious food. If you want a perfect place to stay in melbourne this is it.
Incredible design, but such a rude staff
I lived in Australia for one year, I was excited to spend two nights at the Park Hyatt. This place i just incredible, it is a real five-star experience, beautiful contemporary design. were We had an upgrade to Regency club, but once we arrived in the lounge the staff didnt want to serve us, said that we didnt have access to it ( it is on a special floor and we had to key to access it), we were disgusted, they apologised at the front desk, but it was too late. Otherwise, the dinner buffet was very good and I must say overall, I recommend it. The rooms are slick, with tv in the bahroom, design furniture.
TripAdvisor Reviews Park Hyatt Melbourne
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