Hyatt Hotel Canberra
How has this hotel rated in the past?
- Free High-Speed Internet
- Room service
- Swimming pool
- Business Services
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Historical Traveler Reviews Hyatt Hotel Canberra
Terrible - Cruising On Its Reputation
I went to the hotel with great expecations, having seen their advertising as the only 5 star hotel in Canberra. The room that I stayed in looked very nice appearing to be very well appointed. At night, however, it proved impossible for me to get sleep. The air conditioning unit emitted a constant low rumble and there was no means of turning it off. The advertised king size bed was in fact two single beds sat side by side with a king size sheet over the top. The worst aspect of my stay, however, were the cleaning staff who worked through until after 1AM with very noisy vaccuum cleaners. The loud whine from the cleaners combined with the clattering against the tiles and woodwork echoed up through the atrium and was clearly audible in my room. raising this issue with reception around midnight only elicitied the response of "I am sure they will finish shortly". It was quieter in the carpark than inside my room. I seriously considered sleeping in my car. On cancelling my reservation, the manager remembered my calling about the noise but seemed unmoved by my decision to leave. No response was ever forthcoming from my feedback form. I will never stay there again.
Elegant and classy Hotel
The Hyatt Hotel is situated in a lovely position beside the lake and within close proximity to the National Art Gallery. Out of the city but can catch a taxi or bus to town. Its a refeshing hotel in an old historic building. Probably one of the best Hotels in Canberra.
PROS: Lovely old building situated by the lake with great walking and cycling tracks. Indoor heated swimming pool with spa and sauna. Tea and coffee facilties, mini bar and large spacious rooms with extra large bathroom. Smoking and non-smoking rooms available. Bikes to hire for hourly or day rates. Good choice of restaurants available and bar. Breakfast excellent with ample of choices.
CONS: Out of city, rooms need to be updated. Expensive compared to other hotels in area.
Recommendation : Yes - a lovely traditional establishment.
Best hotel in canberra
Just returned from a stay at the Hyatt. It is without a doubt the best hotel in Canberra. The bar, reception area and general presentation of the hotel are absolutely first rate. Do not get a room in the new part of the hotel, the rooms are generic hyatt. Go for a room in the old hotel, much better but starting to look in need of a refurb. All rooms have great bathrooms. Service ranges from excellent to the well meaning amateur. Great location next to the lake. Also try the the Hotel Kurrajong for a cut price equivalent.
Treat yourself - Its a treasure!
We have stayed at this hotel on three occasions, and it always creates the most enjoyable memories for my husband and I. Its not cheap compared to the other hotels in Canberra, but it is definately worth every cent - on an international scale we think its quite reasonably priced.
The food seems to be the special ingredient in this hotel - its outstanding.
The breakfast buffet is amazing! Everything you would expect of a buffet, only more. Enjoy it, and you won't need lunch (try and get a bed & breakfast package to save the $$). Word of warning - weekends are really busy. Either make the effort to get there a little bit earlier or you may have to wait for a table - in-house guests do not get priority. It seems to be a poplular choice for the locals.
High tea on the weekends is also something special you might like to try. Its from about 2pm onwards, and once again food is everywhere. If the weather is warm enough, grab one of the tables out in the garden. Unfortunately though, its seems the locals are on to this as well.
Finally, the rooms. The standout is the bathroom - big, luxurious & marble everywhere (complete with oversized bath). Trust me girls, it is heaven!! The rooms are large with king beds and the room service is reasonably priced with very good selections.
As you can tell, we are fans of the hotel and won't stay anywhere else. It is a historic building (the staff are dressed in period style) and that sets it apart from the competition, but every part of our stay has made us feel special. And that's exactly what we want when we are on holidays.
Nice 'charm', but rude & arrogant staff
After staying at the Hyatt Hotel a number of times, unfortunately we have found that overall it is deteriorating in quality. For a five star establishment that apparantly prides itself on customer service, it appears that the staff here need a refresher course.
The rooms are nice, but starting to become a little run down. Our booking was initially cancelled in error without notifying us, we asked for a non smoking room and were given one that reeked of stale cigaratte smoke, the staff we condascending and rude to the point of being arrogant. Despite the fact breakfast was included in our package we were refused entry to the cafe due to it being "too busy" on the morning, with no refund or alternative offered. One valet car attendant meant a 30 minute wait for our vehicle.
Overall, the Hyatt Hotel Canberra is a long away away from other Hyatt establishments around the world. We certainly will not be staying there again. They have taken advantage of their reputation and have now lost focus totally. For the price, we suggest staying elsewhere.
Not for families but fabulous
This really is a gorgeous hotel, great location, service, food and rooms.
Only problem, we have two kids, aged 5 and 6, and we had to get two adjoining rooms - no sofa beds or rollaways in the Hyatt! So it can be expensive - $450 a night for a family. Beware, also, our kids found and started watching an X rated porno video in the 5 minutes I was in the shower. It didn't occur to me - though I believe you can bar it from the room.
The buffet breakfast is worth the extra money - it is wonderful, fresh and huge variety.
The morning and afternoon teas are incredibly popular and usually sold out - so book ahead.
There is a wonderful gym, but hire a bike, walk across the road and follow the miles of bike paths around the lake.
Top quality Canberra Hotel
I stayed at the Hyatt a few years ago and a lot of my friends and acquaintances choose it whenever they come to Canberra. There is no better choice for hotel quality, although if you don't have transport, the area is mainly good for walking along the lake or going to the National Museum. The only nicer place to stay would be a good hotel in the area within a few minutes walk from both Manuka & Kingston on the south side of the lake. This is a nicer area to walk around, because both Manuka and Kingston are basically residential areas with nice cafes and restaurants and decent shopping centres. Steer clear of the "centre" which is known as "Civic" (Centre), unless you need to shop in department stores. It is not nice at all.
The best place to stay in Canberra
We recently stayed for 4 days during the school holidays. The occupancy level was high, but they maintained a high level of service. The wonderful colonial decor gave the hotel a clean and crisp feel and particularly like the period costume the staff wear. The rooms are well appointed, spacious with high ceilings, and large marble bathrooms. The furniture is starting to date a little, but that is only a minor downside to this top class hotel, the best in Canberra. Great value for money. Love their afternoon tea buffet available every day at the Tea Lounge - must book well in advance on weekends.
The best you can do in Canberra
We stay at the Hyatt in Canberra at least once a year. After trying many other hotels and serviced apartments in Canberra we realised that this is about the best you can do.
It is a pleasant rambling building, somewhat like some of the old colonial hotels of Singapore before they all became large blocks.
The public rooms are very pleasant and the guest rooms are large and well fitted out. For families the opportunity to have two rooms with a shared front door is very welcome.
Service (at the weekends when we stay) is not particularly good and the technology in the rooms is beginning to fray a bit. In our rooms the internal telephone buttons on all 4 of our phones were malfunctioning which meant phoning outside of the hotel to speak to room service !!
Getting any kind of service is not easy, but the staff are very friendly when you eventually access them. We guess that during the week this may be a different story.
The location is magnificent, right by the Parliament and a stone's throw from all of the major sites, so although there may be a few gripes there really isn't anywhere better.
Discreet, low-key, delightful ambiance
The Park Hyatt Hotel Canberra is a wonderful example of an historic old hotel transformed into a modern, luxury establishment without the destruction of the original ambiance. Hyatt have taken the 1927 Hotel Canberra, which was built in a quasi-Frank Lloyd Wright low-and-wide style, restored the original pavilions and added a discreet new block of rooms at the rear. The hotel has an air of understated luxury, as befits the Park Hyatt brand. Public areas are quite grand but restrained -- this is not an Asian hotel-palace. Rooms are spacious, with high ceilings; bathrooms are vast, lined with dramatic black marble. (The WC, however, was most awkwardly situated!) Decoration of the rooms tends to the severe: neutral colours and natural fabrics, but little in the way wall decoration/art. Some people like that; I thought the rooms could use some Australian prints, silk screens, lithographs etc. Service is excellent throughout. The two restaurants are side-by-side; one buffet and one a la carte. The buffet breakfast is excellent, with a vast range of foods, hot and cold; waiter service is first-class. Room prices for this 5-star hotel are very reasonable.
Overall, a delightful hotel: warmly recommended.
TripAdvisor Reviews Hyatt Hotel Canberra
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