Palacio Duhau - Park Hyatt Buenos Aires
How has this hotel rated in the past?
- Room service
- Swimming pool
- Free High-Speed Internet
- Wheelchair accessibility
TravelPod Member ReviewsPalacio Duhau - Park Hyatt Buenos Aires
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Palacio Duhau - Park Hyatt Buenos Aires
Could not fault the service and location
A great hotel in a wonderful position. Walking distance to all the best shops and restaurants. Staff was amazing and the rooms extremely comfortable. Views over the park were very nice.
Mini bar prices exorbitant ! $6 for a perrier
Spa treatment prices also very pricey
The walk from the Palacio Duhau reception (there are 2 receptions) to the rooms in the Posadas tower is quite long and involves a number of steps !
Exquisite renovation, still working out service kinks
The renovation of the Palacio Duhau is absolutely exquisite, with a garden linking the Palacio to the modern hotel. The spa and swimming pool are stunning and the rooms are quite lovely and large, in that modern Park Hyatt aesthetic. But be aware that they have a few things to work out on service, particularly in housekeeping. No turndown, no hangers, no working TV remote, needed repeat calls to get A/C fixed, slow service in restaurant etc.
lots of little annoyances despite a very friendly staff. but not something you would expect at these prices, especially with the Alvear Palace 3 blocks away which has service beyond reproach.
A unique and stunning hotel which is worth the visit but be forewarned.
The Palacio Duhau is taking its place among the great hotels
We just returned from two stays at the wonderful new Park Hyatt.
The service is marvelous and attentive beyond description. We stayed in the Palace building the first wekend in a "standard" room that was anything but standard. The huge, windowed bathroom, with separate rain shower, is one of the best I've encountered. On the second stay, we were upgraded to a deluxe wood paneled Palace room with a fireplace. I negotiated a price, including breakfast and upgrade, equal to the one quoted by Leading Hotels for the Alvear Palace. After taking a look at the fusty look of the Alvear Palace, I would have gladly paid more to stay at the Palacio Duhau.
The location and the service, especially the concierge Tomas Laura, could not be improved upon. Hyatt, you have another winning Park Hyatt.
Very nice but overpriced
Nice hotel, opened in mid 2006. For the price you pay there really isn't anything spectacular about it, rooms are comfortable and nicely set up, just what you would expect. Breakfast buffet is comparable to a Holiday Inn so I didn't bother with the restaurant or room service.
It's in a tourist area close to many restaurants and shopping centers but for the price there are plenty other options in the area.
Disappointment in the Palacio Duhau Park Hyatt.
We just returned from a three week venture in Argentina. We started our vacation at the Four Seasons, Buenos Aires and finished our trip at the Palacio Duhau Park Hyatt. We were disappointed in the level of service for the price we paid for three nights in a one bedroom suite in the Palace. The property is gorgeous and the people/staff are just as lovely, but the level of service needs major improvement. It pains me to write such a disappointing review because we stay at 5 star luxury hotels every where we travel and have never had such an experience. Bottom line - room service delivery missed every single time. In fact, it wouldn't miss once, but return to our room min of 4/5 times. Example of a morning order... ordered coffee for two, croissants and bottle water. Order came and no coffee cups, no croissants, no glasses for the water and nothing to open the water, which we requested because somehow the wine opener went missing. We sent the butler for all the missing items. The butler would come back with one thing and forget the other items. It would take several trips back and fourth to complete the order. Here is the scary thing - IT HAPPENED EVERY SINGLE TIME WITH EVERYTHING! The Four Seasons was WONDERFUL. Note the Park Hyatt is beautiful and new; the Four Seasons (we stayed in the Mansion) could use a little updating, but the service at the Four Seasons was consistent and truly five stars. Sorry Park Hyatt - I wouldn't return to your property and I don't recommend staying at your property until you work out the kinks. PS If you are reading this and still decided to try out the Park Hyatt, check all the bills and charges very carefully. We had charges that were not ours on our bill. I really want to give this hotel a two, but because it is so beautiful and the staff are really nice, I am giving it a three.
A view of the Park Hyatt Buenos Aires
After reading a number of reviews about the relatively newly opened Park Hyatt (Palacio Duhau) in Buenos Aires, we selected the hotel over the Four Seasons during our recent 4 day trip to Buenos Aires. Indeed, the hotel is in an excellent location in the Recoleta neighborhood of Buenos Aires, and very well situated in a somewhat quiet residential section (as compared to the Four Seasons, which is at a busy intersection). The Hyatt manages this hotel owned by an Argentinian family. The hotel consists of a block to block space, which includes the original Palace building, renovated, of course, a multilevel garden set between the Palace and a newly built hotel tower. We stayed in the tower, and found the modern decor rooms nicely appointed, but certainly not the "over the top" descriptions we had read about. Simple, functional, modern furnishings in a room of adequate size. Closet was minimal and essentially a couple of rods in the walkway to the bathroom. Bathroom was well appointed with separate bath, large shower with rain shower head. Housekeeping service was excellent. While there are a great number of people on staff, for the most part they were relatively young, and appeared somewhat inexperienced (on too many occasions responses to somewhat normal travelers questions were met with hesitation or lack of knowledge). The breakfast service in the Palace section restaurant as well as the service in the Bar area were notably bad---having had to wait for attention way too long and/or having what turned out to be a comedy of errors in having routine menu items not served to a table of 4 at the same time nor with proper accoutrements. So, while the hotel is in excellent location, and there are aspects of the decor that are interesting, we did not experience what others have described as a hotel on the way to becoming one of the leading hotels of the world. Depending on price, worth staying for the excellent location, nice garden setting, and decent rooms.
A Haven of Tranquility
A beautifully designed hotel with superb service and attention to detail. Everything about this hotel was magnificent, from the comfortable beds to the quality of the food served in the restaurant. I would highly recommend this haven of tranquility amidst the bustling city of Buenos Aires.
The Beautiful Palacio Duhau
I just returned from a week stay at the Palacio Duhau/Park Hyatt in Buenos Aires. The palacio and the new "tower" are absolutely magnificent ... so many visual delights. You will not be disappointed. Have a drink in the superb Oak Bar or the gardens outside. The flower shop is gorgeous and a delight to walk by to and from your room. The attention to detail ... from tissue lined drawers to apples in the evening ... everything so well thought out.
I cannot say enough about the staff. We were brand new to Buenos Aires and the very handsome concierge staff was superbly accomodating. Our every wish was satisfied quickly and with grace. My ten year old son was treated wonderfully and welcomed warmly for his swims in the gorgeous indoor pool and at every restaurant.
This hotel holds its own with the great hotels of the world. At only 3 months old I can only imagine how much more magnificent it will become with seasoning. Highly recommended!
The new Palacio Duhau-Park Hyatt Buneos Aires is in a word sublime. The building is gorgeous, decor amazing the art selection exquisite and the staff should be the envy of every hotel in the world. I had many requests for the concierge prior to my arrival, all which were executed perfectly. We were met at the airport by the hotel car, escorted to the property in the famed Ricoleta district and on arrival were met by the four impecably attired bellmen opening the car doors, addressing us by name and escorting us to the front desk throught the bacarrat chandeliered and marbeled lobby. Check in was a pleasure and after signing the requisite documents with a choice of top of the line Montblanc pens we were escorted through the hotel and introduced to the gorgeous Oak bar, various rooms for afternoon tea, the Vinoteca for cheese and wine extravaganzas, the Dulau restaurant, the delightful spa and gym and from the palace area to our tower room which overlooked the gardens and Palace. The room was fantastatic, the design touches perfection, towels and linens and amenities exquisite. The samsung flat panel TV, cordless phones and bathroom sound system flawless. There was a free pressing of two garments on arrival and shoes were polished and delivered back in what seemed like minutes, of course done perfectly, the shoes wrapped in tisue paper and in special boxes. And so it continued, with every whim or request dealt with instantly and with grace and exquisite attention to detail. We were referred to by name at all times and ate in all the restaurants and found the food to be some of the best we have ever had. The sunday brunch included a bottomless glass of champage and endless courses. I celebrated my birthday at the hotel and recevieved a deighful note from the manager and birthday wishes from all the staff and we were surprised by the treats in our hotel room each evening, either fruit or cookies and always bottled water. We had very good massages on arrival in the spa which I highly recommend and the gym where a personal trainer on stand by for free consulatation at all times providing whatever assistance one needs with the best equiptment I have yet seen in a hotel gym and of course the iced and cucumberd moist towels a beautiful touch. I could really write for days about this wonderful property and the time we had there, but in essence it is simply in my opinion the only place to stay in Buneos Aires, represents exceptional value and I'm sure will soon be in the worlds top lists before long.
The #1 Hotel in Buenos Aires for sure
I just got back from the Park Hyatt on my first trip to Buenos Aires. This hotel is brand spaning new and amazing. I found out about this hotel from Travel & Leisure's top 100 best hotels. This came us as the one to watch because it was new. I can tell you that this will be the #1 hotel in Buenos Aires for sure and most likely the top 10 hotels in the world.
It truly is a Palace! The rooms are modern and state of the art electronics and amenities. The service here is like having a 24 hour butler at your becon call. You have to try the cheese and wine paring lounge. An amazing cheese locker. The first of its kind. An amazing cigar lounge the Oak Bar. I can go on and on about this property. I travel the world and have to say that I can't wait to get back to this hotel. Amazing!
TripAdvisor Reviews Palacio Duhau - Park Hyatt Buenos Aires
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