Park Hyatt Zürich

Beautiful Hotel

I was a little concerned after reading some of the less than glowing reviews of the Park Hyatt on this site. Having stayed there 5 nights, I'm convinced they just needed some time to iron out opening details.

The rooms here are incredibly appointed in a modern fashion. Service is impeccable. Everything about this Hyatt is top notch, from the spa/gym, to the restaurants, to the lounge areas.

We were never bothered by staff while we were in the room, however, everytime we left and returned, our room had been tidyed up and restocked with water and fruit.

The hotel itself is slightly out of the way of the main street - closer to the Lake. So, it you are looking to stay right in the middle of the action, this hotel isn't for you. However, it is only a few minutes walk to the center of town, 10 minutes walk or a short cab ride to the train station. The upside to the location is that you won't have to worry about noise.

Our package included an excellent breakfast - in the lounge or in our room, hot or continental, which was nice.

This is a 5 star hotel - its not cheap, but worth every penny if you want to pamper yourself with a great experience in Zurich.

Excellent staff

I was rather concerned after reading some complaints about the staff at this somewhat new Park Hyatt hotel. My stay at the hotel however indicated that the staff must have undergone further training since then. Every staff member I came into contact was incredibly attentive. The receptionist took us up to our room personally. The concierge worked very hard and continuously kept us informed in his attempt to get tickets for us. Other staff members went out of their places to make sure that we're happy. The rooms are exquisite and very comfortable. Just like Zurich itself, it is more of a business hotel than a tourist hotel, so the guests tend to be more formal and conservative than Paris.

Nice hotel, great location, modern rooms

Nice hotel, great location. Modern rooms. There is not much to say. As a Hyatt Platinum-Member I saw a lot of Hyatt's all over the world. And Park Hyatt Zurich is one of the best hotels I've ever stayed in.

Great new hotel in Zurich... The Park Hyatt

I have stayed at many new European Park Hyatt hotels, for example Paris on rue de la Paix, in Milan right adjacent to the Duome, in Moscow at the Park Hyatt just next to the Bolshoi, and in Zurich right in the heart of the city.

What I like about Park Hyatt hotels is that they are consistent in their standards, always located in a top notch part of the city, and in Zurich what I liked most was their beautifully appointed guestrooms, bathrooms and public areas in general. The service was excellent, the people were very frientdly.

Well done Hyatt, keep it up !

Very modern and nice rooms!!

First of all I'm shocked about the other reviews. I live just about 40 km from Downtown Zurich and I stayed in a room in Park Hyatt Zurich in December 2004 for free (Hyatt Faster Free Nights-award) because of my wife's birthday and by the reason that we like Hyatt-hotels the most. We saw about 40 or 50 Hyatt Hotels worldwide (Sarasota, Berlin, Hamburg, Cologne, Mainz, New York, Miami, Key West, Adelaide, Sydney, Goa, Mumbai/Bombay, Milan, Acapulco, Cancun, Madrid, Murcia, Chicago, Singapore, Bangkok, Bali......) and also other hotel brand's. Park Hyatt Zurich is on the highly quality room (nice bathroom, nice bed, Bang & Olufsen TV)....minimum in Top 5 worldwide for me. That the staff haven't been friendly I do definitely not agree. Even thogh my wife got a big birthday-cake in the room for free (because they newed it from Goldpassport-membership). The hotel is even better quality than almost every hotel in the United States, where even the 5-star hotel-are mostly very old not not very clean. That Swiss staff might be a bit "cool" for other nationalities than Europeans might be. But in my opinion it's even bether than just the US-"how are you doing" without listening the answer (it's just a game or joke or fake!).

The hotel is brand new and the location in Downtown Zurich is great (5 minutes walking distance to famous Bahnhofstrasse or Niederdorf and also to Lake Zurich). And don't forget: You're in the most expensive country AND city in the world.

Look also at picuteres I made!

Expensive but cheap.

Stayed here for two nights in December 2004. And I regret not having read the tripadvisor-reviews before my trip to Zurich. I simply agree with the other users: This hotel is okay (though I've stayed in nicer Hyatts), but staff and service are absolutely terrible (But I have to say: Mediocre service is a typical Swiss problem). A joke!

The first night we had dinner at the hotel's restaurant, the food was good, but the waiters and waitresses were completely incompetent. They brought the wrong food, filled our wine glasses without letting us taste the wine, forgot several orders and the bill was also wrong. Later we went for an after dinner drink in the hotel's lobby but it was already closed for our order because it was 5 minutes after midnight. So we had to go to the overcrowded bar. What a terrible place! It seems that the yuppies are having a revival! it also had several russian prostitutes who were looking for, well I guess, business men. Worst thing of all: the arrogant bartenders, letting us wait for 15 minutes. And the Bellini was disgusting. In other words: This hotel has a very "nouveau rich", a "parvenu" attitude. If you like this then stay there. We didn't like it...

Worth a Return Visit

We were very pleased with our stay at the Park Hyatt. At check in they were effcient, friendly and could not have done more for us. Baggage was delivered quickly, all our requests and queries to the concierge were dealt with in a friendly and effcient manner. Service overall was first class, as good as anything we enjoy in Asia, and better than most we have encountered travelling in Europe.

Dinner and breakfast were fine, and we loved the wine list which featured a broad global selection.

Gym was good, with good quality machines, but a bit small by Asian hotel standards. Our only problem was the price, very expensive, but we understand from colleagues that for Zurich it was good value.

We would definitely return to this hotel, if our travels bring us back to Zurich.

Travel extensively for business - reviews are spot on

Not much to add as past review was so spot on. This is a relatively small hotel as far as hotels go so inexcusable for such a highly regarded company like Hyatt to allow a landmark property to be run so sloppily. No excuse to say "we were overwhelmed by response". These guys at Hyatt are professionals and they open lots of much bigger hotels in much more demanding markets all the time. This should be second nature for them. Experience from restaurant / bar/ room service / day to day interaction with staff has been a generally sloppy, rude one with mediocre food to match. Huge, huge fan of Park Hyatt brand but they have a long way to go with Zurich property.

Last reviewer has it right

I stayed here three weeks after it opened, and found the price per room competitive for this expensive city, but service was dire.

Housekeeping staff scoul at you, lobby lounge staff have major attitude problems and restaurant service is wildly chaotic and inattentive.

It is a shame that Hyatt have invested so much in a much needed addition to Zurich´s luxury hotel market, without having paid sufficient attention to staff training. A deputy manager admitted to me that they have been overwhelmed by occupancy levels that were unexpected from the start, and that service is not up to the levels of Park Hyatts in Paris and Milan.

Nice facilities, awful service

A number of us have been staying in the recently opened Park Hyatt in Zurich for the last few weeks. Our experiences are the same. The hotel itself is lovely, quality rooms, decent food, nice little gym. However, the service is terrible. Examples in recent weeks include: bar staff arguing over what should be the content of drinks, being ignored on arrival for breakfast for 20 minutes and having to give up in order to make a train (happens frequently!), not receiving coffee at breakfast 20 minutes after ordering (again, often have to give up on it), waitresses who bite back if you dare complain about the aforementioned, wine glasses remaining empty for up to half an hour at dinner, room service promising 20 minute delivery but arriving an hour and 10 minutes later, at dinner main courses arriving an hour after starters were finished, being told we can't have a table at our chosen time for dinner as the restaurant is full but on inspection discovering it to be only a third full, being put in a smoking room despite requesting non-smoking, cases left over the weekend not being delivered to the room on arrival on Monday and turning up an hour after reception were reminded, arrogant waiters etc etc. Billing is also inconsistent, on the plus side none of us having been charged for our laundry! All up, very very sloppy service by very arrogant staff. So in conclusion, a lovely and relatively good value 5 star hotel being run with a skeleton of badly trained staff. We are still staying there though, as we love the rooms and the gym!