Preis und Qualität stimmen

Das Paradise Hanoi hat eine erstklassige Lage, direkt im Zentrum des alten Viertels. Das Zimmer war sauber und der Service und das Frühstück sehr gut. Bei dem Preis hatten wir aber mehr von einem deluxe Zimmer erwartet. Das Zimmer hatte zwei Fenster, die nur ins Treppenhaus schauten. Nicht gerade charmant. Nach zwei Nächten sind wir in ein anderes Hotel umgezogen, dass war schöner und hatte einen besseren Preis bei gleicher Qualität (25 USD).

Le rapport qualité/prix pourrait être meilleur

L'hôtel Paradise Hanoi était super bien situé : en plein centre du vieux quartier. La chambre était très propre, le service et le petit déjeuner corrects.

Mais nous nous attendions à une chambre Deluxe plus belle pour le prix que nous avons payé. Elle avait deux fenêtres qui donnaient toutes les deux sur le couloir. Pas vraiment génial...

Nous sommes partis au bout de deux nuits et nous sommes allés dans un autre hôtel du même quartier qui avait beaucoup plus de charme et offrait une meilleure qualité, le tout au même prix (25 USD).

Price-Quality could be better

The Paradise Hanoi has an excellent location: right in the center of the old Quarter. The room was very clean and the service and breakfast were also ok.

But we expected more for the price of a deluxe room. The room had two windows with only a look at the hall-way. Not very charming...

After two nights we checked out and moved to another hotel in the neighboorhood with much more charm and a better price for the same quality (25 USD).

Horrible Experience in Paradise

We don't understand why the other reviews on this place were so positive. We thought this was an awful place. We arrived at midnight--and even though they knew we were a family of 4, they did not have the room set up for all of us. The first thing we noticed was a cockroach the size of a rodent (my daughter actually thought it was one). The towels had dirty footprints all over them as did the bedspreads.

The breakfast room was equally filthy as we noticed a cluster of ants in our sugar bowl and marching up the wall.

The pool was, as my daughter described, creepy. I am very surprised that anyone thought it was a nice pool.

In fairness, they were appropriately embarrased about all of this, but still had us pay the full amount and tried to have us pay for the airport transfer (which was supposed to be free because we were planning to be there for three nights-we left aftet the first). Many of the problems are due to bad house keeping as the place probably has some potential, but it needs a lot of work.

We thank you very much for your comments on our hotel service and we believe that Hanoi Paradise Hotel improvement is based on all the feed back.

We are so sorry for this matter as it is our unexpected.

We make sure that this matter will never happen again at Hanoi Paradise Hotel.

We open heart to receive all feed back from our royal clients both negatives and positive as we want our client hear the story from both perpectives

Sincerely yours

Management

Home away from home! The BEST hotel in Hanoi

Arriving, we were greeted by a delightful man, whose name I can't remember. He was very interested in our travels and was very proud of his hotel. As I remember, there was lots of very elaborate furniture in the public areas of the hotel.

Our room was fine. It had everything we needed. Decor was a little dated but very comfortable

There were a wide choice of breakfast, it was so great.

The service was spectacluar, very hospitable and the front staff speak good English.

By the looks, it looks like a small hotel from the outside but lushing with wel-decored furniture in the inside. i would definintly stay here again when i return to vietnam

Sure the best hotel in Hanoi.

Tip: They has swimming pool indoor

Clean hotel with great service!

We paid $10US to get a taxi to pick us up from the airport to the hotel. That was a good idea, because another friend who didn't make prior arrangements ended up with a taxi driver who drove him all around Hanoi before dropping him off at his destination! The hotel is located within walking distance (around 8-10 min) to the lake. The free breakfast was really good (wide range of choices). We had Pho. The hotel staff were very polite and provided great service. They gave good suggestions on where to dine in the Old French Quarter

and even offered to arrange massage services for us for $12US per hour in our hotel suites. It was pretty sketchy, but we were so exhausted from our flight that we were delighted at first. 2 ladies ended up coming around midnight and they were such amateurs that when they stopped after 1/2 hour, we still gave them $12 each and were just happy that they were leaving! The next day, we went to Marbert Spa Services and it was a LOT better. However, be aware that Marbert has 2 pamphlets- the prices in the one that we got from the tourist info booth were different from the one that was at the spa. The service I got (body exfoliator/ scrub with massage) was originally $14, but I ended up having to pay $26. But it was still worth it. You might want to confirm the prices before you begin. If you decide to take a private tour to Haloong Bay or Perfume Pagoda, ask around before you settle on a travel agency. They tend to rip you off. We only had time to visit Perfume Pagoda (a 2-hour car ride plus 1-hour row-boat ONE way), and for the 4 of us, a travel agency offered us $300 for a private van plus tour guide for the whole day (and the guy told us it was the best deal in town). We ended up asking around, and finally settled with Vietnam Friendship Travel (11 Hang Hanh, close to the lake), which offered us a final price of $108 for the same package. We had a great time. It was totally crowded and the boat ride was gold! It was rainy and windy when we went, and I felt like a refugee fleeing some country! What an experience! A few interesting facts/ tips:

1) In Toronto, we have Pho and Bun for lunch/ dinner at restaurants. In Vietnam, these are actually breakfast items! It took us a while to find a restaurant serving Pho and Bun! We ended up having a satisfying meal before we left at the airport, 4th floor, in the "food court" (more like a restaurant). I had like 1.5 bowls of Pho, a bowl of Bun and refreshing coconut juice straight from the coconut... all for $5!

2) Do not drink tap water or have ice in drinks. The water is polluted and you will get sick. Ask for chilled drinks without ice.

3) Do not be afraid to bargain- for travel packages or souvenirs.

4) They do not follow traffic laws. Motorists just honk before they cross intersections regardless of the lights and other people on the road. But don't worry, you will be able to learn how to jay-walk (it's the only way to cross roads!)- just follow the locals. :)

Fantastic service with a smile

We rolled up to this hotel late at night. We were welcomed with a big smile, which was very nice. The service was excellent and the hotel couldnt do enough to help us. They booked our tours for us and even when we decided to cancel a tour last minute they managed to get a good partial refund.

The room was very clean and spacious and they also have a swimming pool.

The front desk was very efficient and knowledgeable.

I highly reccomend this hotel for service and value for money!

Servizio fantastico sempre con un sorriso

Siamo arrivati in albergo la sera tardi, ma ci hanno pur sempre accolti con un bel sorriso, il che era veramente piacevole. Il servizio era eccellente e tutti si sono fatti davvero in quattro per noi. Ci hanno prenotato delle escursioni e anche quando ne abbiamo dovuta disdire una all'ultimo minuto, sono riusciti a farci rimborsare un po' di soldi.

La camera era molto pulita e spaziosa e hanno anche una piscina.

Gli addetti alla reception erano molto efficienti e ben informati.

Il servizio offerto e il rapporto qualità/prezzo mi permettono di consigliare caldamente quest'albergo!