This hotel does not deliver what it advertises

I booked this hotel via the internet and was expecting a standard room. The twin beds I stayed in was facing a terrible side of the street where dumpsters were located, but that was not the worst part because I took care of it by keeping the curtains closed. The sheets were worn out, the rooms had a musty odor to it. It seemed they were in the process of renovating but they rented out the rooms in the wing I stayed in anyway and they were old, smelled of old smoke. The ceiling was yellowed with water spots, the closets did not even close right. It was a terrible experience. I booked this hotel because of the nice Pan Pacific in Singapore but what a nightmare this hotel was. The difference between Pan Pacific Singapore and Pan Pacific Manila was like day and night....I definitely do not recommend this hotel.

Marie, Northern California

Classy and a very nice ambiance!

My family and I stayed at Pan Pacific for 3 nights. We booked 2 rooms for myself, my wife and two children. The front desk staff members were very attentive and detail-oriented. I can tell they were trained properly. Everything starts at the front desk. From our luggage being handled promptly to being escorted to our rooms was totally unexpected. The rooms were very uncluttered and neatly kept. And the view from the restaurant on the top floor was breathtaking, and the food marvelous. The hotel's security is second to none. I would gladly stay at this hotel again in the near future......

......... Rey from L.A. ................

Very very good

loved this hotel staff so friendley rooms large and airy a really relaxing place to say they have butlers on every floor who would jump through rings to make you happy. the location is good golf course nearby about 25 pounds for a round with caddy and club hire. the food at hotel is very good breakfast is a large buffet with every thing you could want. they also have taxi sevice for the hotel only that will pick you up at airport only waited 10 mins for it to arrive 800php about 9 pounds also they will take you further we took taxi to pangasinan a four hour drive they wanted 6500php but we got them down to 5000php so you can get cheaper if you ask. but you will not be disappointed

Staff Friendly

I stayed at the Pan Pacific September 25 - 28 /2005

This hotel is getting a bit tired the carpet in the rooms are getting a little overused, you can see lots of small repairs are needed. Apart from this I found the hotel staff friendly and very courteous, little things like getting to know my name and addressing me as I walk through the hotel like "good morning Mr ***" etc. If a hotel's rating was only on the staff I would give this hotel a 5 star rating however it's not and I would rate this hotel as a 3 ½ stars.

The hotel's first three floors are split between a hotel lobby and a small mall of news agent, café(s), restaurants, Internet café, a very small casino of slots machine with a 1,000 P entrance fee which you get back in tokens.

The dinning room is on the roof and the elevators are glass so you get a lovely view of Malate riding the elevator, the buffet breakfast is large and good. The hotel has a so called "butler service", I didn't quite understand what this was and I don't thing the hotel does either. If they mean turning down your bed sheets at night and suppling general information to the guess on the phone then maybe, but I would call this maid service and reception information. In my room I seen a brochure of a guy in a tuxedo running the bath water but nobody offered to do this for me and I may prefer to do it myself anyway.

Warning about the hotel rates. I booked the hotel through Pan Pacific International and the rate was quoted in US Dollars.

However, when checking my bill was converted into Philippines Pesos, nothing wrong with that you may think, but when I checked the rate the conversion was higher than what the US dollar was worth and I paid an extra 6% on my bill. Another problem, they add 10% VAT ( Value Added Tax ) as well as a 10% service charge, in other words they give themselves a 10% tip, also a 2% city tax. So whatever you get quoted you will pay an extra 28% on top of you quoted bill. I was told you may be able to avoid this by booking and paying for the hotel through a travel agent in advance, then when checking out your bill should be zero, apart from anything you purchased while in the hotel. One other point, my friend made a 5 minute phone call to the USA and the charge was close to $70 US dollars. Across the street just outside the hotel you can get a phone card for 100 P ( $2) and you can call the US for 15 minutes on the hotel lobby

phone. ( don't buy the card in the hotel lobby or you'll pay an extra 20P). Drinks in the hotel are extremely costly compared to prices in the rest of Manila, example a beer in the hotel is 250P ($5) and outside in a street bar it's approx. 25P (.50 cents). I would stay at this hotel again as long as I can book and pay through a travel group not the hotel.

Discriminatory Treatment

Stayed at this hotel Sept. 9 2005, my girlfriend who is a Philippine's citizen booked the room, but she was asked if I am a Philippine's citizen, the person who is handling the reception/booking told her that if I am not Philippine's citizen the hotel rate is different. I decided to pay the "foreigners rate" just so we won't waste too much time waiting for this person who was "helping" us, so we can put away our luggages. Turned out that there are approximately $40.00 difference in the room rates.

Will not stay there again with this discriminatory treatment, they better change this practice to be able to established themselves as first class international hotel.

Thumbs up for the Pan Pac

A great place to stay if you want to be near the newly refurbished seafront promenade and Malate nightlife. Elegant and spacious rooms, good places to eat in the adjacent mall, adequate security and a very accommodating staff. A classy respite from the intensity of downtown Manila.

Try diamond or hyatt casino instead

Please dont waste your money or time at this hotel. I booked a room and flew like 23 hours and when I arrived they re-booked my room so I had to find accomodations at 1:00am in the morning. I was not pleased to say the least. (Plus the manager was annoying!)

Good choice.

Very nice, very modern hotel in a great location. The rooms are nice and very clean. Ask for a bayviewroom.

Staff are helpfull and know what they are doing.

Security is over average.

Restaurant at the top floor gives you a fantastic view of the city and the bay.

Breakfast buffet is overloaded with everything.

The pool is not so big but is ok anyway.

Overall a good choice.