Pan American Hotel

Address: 79-00 Queens Boulevard, Elmhurst, New York, 11373, United States | 3 star hotel
 
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TravelPod Member ReviewsPan American Hotel Elmhurst

Reviewed by diana.terence

Horrendous hotel

Reviewed Sep 7, 2013
by (1 review) , United States Flag of United States

No tea/ coffee, old interior . Closer to la guardia that's helped with timing

This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

Historical Traveler Reviews Pan American Hotel Elmhurst

Good and Bad

from

My wife and I stayed at the Pan American during the U.S. Open Tennis tournament. I booked the room on the hotel's web site and got an internet special rate. Rate upon check-in was much higher than the rate I was quoted and guaranteed on-line. Luckily, I had printed and brought my internet reservation along. A manager did finally agree to honor the on-line price after I produced the documentation.

The rooms are dated, and the drapes do not fully close so the sunlight streams in each morning. The room was clean, but the bathroom was not (great place if you like you bathrooms "hairy"). The staff left multile towels each day but only one wash cloth.

We found the airport shuttles to be timely. The hotel also had multiple free shuttle service to the U.S. Open each day (you had to taxi back to the hotel). These shuttles were also timely and easy to use.

Duke's, the restaurant in the hotel, served a good breakfast. The wait staff was friendly and service was quick.

There is a great neighborhood Irish pub called The Grandstand within about a 4 block walk of the hotel. The pub has Guinness, Bass and Harps on tap, good food, and friendly patrons and staff.

Clean and good value - if a little dated

from

First things first. The room at the Pan American wasn't the latest, all-singing, all-dancing room of an expensive chain.

Now that's out of the way - it was clean, well-maintained and very comfortable. The bed was good; the bathroom decent; and there were no creepy-crawlies to be seen. A major plus, apparently, for New York. The staff were polite and helpful too.

The Elmhurst neighbourhood looks a little troubling to begin with - yet it's really not. It's actually very safe. Walking back from the subway a few blocks away at 2am wasn't anything to worry about. Mind you, that's no reason to try it out yourself! Seriously though, it's a pleasant mix of shops, churches, auto shops and food outlets. The nearby Georgia Diner - which the hotel staff recommend for breakfast - really is an experience. It's open 24 hours. The muffins and french toast are superb.

By the way, some reviewers weren't impressed by the airport shuttle. My experience was entirely the opposite. It turned up at JFK within five minutes (no joke) of phoning the hotel. It was brand new; the driver courteous; and didn't cost a penny. It does cover LaGuardia as well, though - so don't be too surprised if it takes a detour. But, even with that, you'll be at the hotel within 40 minutes. And that's a darn sight quicker than trekking into a hotel in Manhattan!

Good value for the money

from

After searching desperately for a week to find a safe, clean, affordable hotel in New York City, my sister and I were pleased to come across the Pan American in Queens. Considering most of the hotels were going for at least $180 USD over Memorial Day Weekend, we considered $180 CDN per night a deal. The staff was friendly and helpful when I called to confirm a late arrival.

We arrived at the hotel after midnight and were quickly checked in. We found the room clean, if not a little worn, but it was good for two nights. The beds were very firm, but comfortable. The bathroom was clean -- it needed some minor fixes, but, hey, it ain't the W. There were no, but considering the alternatives (an expensive Manhattan hotel or a cheap one where you had a communal bathroom), the Pan American was great.

The hotel is across the street from both a McDonald's and a Burger King. About 10 minutes away (walking distance), there's the Georgia Diner -- great breakfast for less than $7. If you keep walking, there's a mall -- nothing big, but there's a Target, Best Buy and some other stores.

Check out was easier than check in. Next time, if my funds are still limited, the Pan American will get my business.

A great value and helpful staff

from

This was our first trip to New York and it won;t be our last. The staff at the Pan American was very helpful. From check in to check out, I could no have asked for more. Not fancy, not flashy, just a basic hotel with some of the friendlist and most helpful people I have met. Close to the subway, clean and quiet. We will be back!!!

Not bad at all

from

After a really bad experience with a hotel in Rome, we were glad to get home. Well, not quite home, but we love NY, so it felt like it. The shuttle was relatively quick, friendly and free (give yourself some extra time just in case - it's a shuttle service not a taxi & they may go to another airport before going to yours). The room was clean (mattresses were quite hard, but that's not unusual in a budget hotel).

The bathroom was a little odd, but not a major issue. The TV was old, but who really cares - who goes to NY to watch TV? For the price, a great value & experience.

Value for your money!

from

I visited the hotel in January for the 5th time. I always find the staff very helpful and friendly. The service to and from the airport is generally good and is not provided by most hotels so is a definate plus. The hotel itself provides good, clean spacious accommodation at a good price and the bus into the city leaves practically outside the door and the journey only takes 20mins. There are two good shopping malls within 10mins walk of the hotel and a few good places to eat too.

The hotel does provide hot water on the top floor for hot drinks. I know somebody else complained it didnt, and also seemed very distressed with not being able to make tea, well not all Irish people are so greatly concerned with such things!! So all in all this place is really good value for money, an easy commute to airport or city and a great place to stay!

Not very helpful

from

The hotel is clean, very dated, old televisions etc., all of which we could put up with, our big problem was lack of tea/coffee in bedrooms.

We bought a electric kettle, plus cups (asked for both on arrival told none available) had the kettle one day when it failed to work, returned kettle, (40 Mins subway journey) store had no more of any kind. We serched the whole of New York for a kettle, not one to be found......

This is only last week, how cold was New York.... The hotel did have hot water, on one floor, but to make tea you need boiling water, and as we were a party of six Irish/English tea is so important to us.

Americans make great coffee, but tea making is a different matter. We never thought to ask if they had these facilities, as here in Ireland, and U.K. it is in all hotels/B&Bs.

Loved it

from

we used this hotel on our first visit to N.Y. and were very impressed---the courtesy coach saved us a lot of money as there were five of us--their day tour of the city was excellent value and the driver was great---have used it since and intend to return

Worthwhile

from

Good prices and nice room. The staff is very friendly and helpful. FREE PARKING!!! After staying in some NYC roach motels, I was lucky to find this place and it was even cheaper than the dumps. I try not to stay anywhere else now.

Bad Service

from

This hotel tries to use its free aiport shuttle as a selling point -- don't believe it. The driver took two return trips to find us at JFK, then drove by the hotel to pick up more people at LaGuardia. We checked in 3 hours after we landed! In the morning, despite indicating their choice of shuttle, some people could not get on. The hotel gives no compensation or even acknowledges this as a problem. They claim that because it is a courtesy shuttle, there are no service or availability guarantees. There was nothing courteous about this hotel!

TripAdvisor Reviews Pan American Hotel Elmhurst

3.50 of 5 stars Very Good
 

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