Rudest Employees Ever

Staying at the PALMS was the worst experience I have ever had at any hotel. Vitrually every employee was rude and condescending. They try so hard to be "hip" that they have forgotten about service and courtesy.

Check in was a nightmare. Long lines, few clerks, rooms not ready when promised.... and things got worse from there. Security personell were everywhere and most were nasty and menacing. My wife was actually assaualted by security when she momentarily stepped into a roped-off area while trying to get out of the path of an overloaded cocktail waitress. The Ghost Bar was so incredibly overcrowded that no one could move. A fire or other emergency in the Ghost Bar would result in mass casualties. I wonder why the Clark County Fire Department allows such a dangerous situation to exist. When we tried to complain to management about the problems we encountered, they were completely dismissive, and almost as rude as the employees. If you want to stay with a young, beautiful, hip crowd and still want to be treated well, stay at the Hard Rock. Avoid The Palms at all cost.

Weird Check-In At Maloof Place

I booked two guest rooms for my sister and brother at the Palms. They have some serious issues with checkin. Even though it was well after checkin time (3:00 pm), they kept on telling us both rooms were not clean, even while handing out room keys to other guests right in front of us. It wasn't until I refused to leave the counter that some keys "magically" appeared for us from their back room. Because we were tired and my brother and sister had to change for a 4:00 pm appointment, this was a huge inconvenience. I also felt the staff was blatantly lying to me about the rooms not being ready. I will not stay here again, the rooms are clean but bland as can be. But the checkin was the most unpleasant and stressful experience.

Best place in Vegas

My husband and I just stayed at the Palms last week for 4 nights. This

was absolutely the best hotel I have ever stayed at in Vegas. I have

been twice before, and stayed at The Luxor and Imperial Palace and have

never had as much fun. We are in our 20's and I highly recommend it for

the younger crowd, it is a party place. The rooms are beautiful, the

pillows and mattress are the best I have seen anywhere. The food was

really good at Guarduno's (the mexican restaurant). The Buffet was

average, you can walk over to the one at Rio which kicks ***. N9NE

steakhouse is an absolute MUST !! the best steak I have ever had. Plus

they have a ben& jerry's in the hotel, McD's, Coffee Bean & Tea Leaf,

plus others...The staff was very friendly except for one girl at the

concierge desk, I don't know if she was rude or just plain stupid. The

pool was a lot of fun, not many kids throughout the hotel, the food at

the poolside was cheap and very good, however the pool is not very

large. We went to SKIN on Tuesday night, it was a lot of fun, as well

as Ghost Bar, the view from there is amazing. We weren't able to go to

Rain because its open only on Thurs, Fri & Sat, so maybe next time,

because I will definetly be staying there. The crowd is very MTV

although there were people of all ages, I would recommend it more for

the younger crowd. I hope this helps you out...happy planning !

If you're under 30 and no kids, you'll love it

Overall, very comfortable room, nice pool, decent casino. Keep in mind this hotel is geared to the under-30 MTV crowd and I would not recommend staying here if you have young kids or are looking for a "mature" crowd. More on that in comments below. Drawbacks were: 1) Room was not ready, even an hour after check-in time of 3PM(we had to argue with the manager to get a room by 4:15PM). 2)Room was noisy on a Sunday afternoon as the room faced the pool and they had live music. Again, with the pool being swarmed by young couples and singles, I imagine it added to the atmosphere for them. But at night, things were quiet. 3) Breakfast buffet less than average, we expected more for a hotel that is trying to be "so cool and upscale" for the MTV generation. 4) They put on rock concerts here(Korn was performing during our stay) and unfortunately, the entrance to the concert place and the guest room elevators are next to each other. Getting to your room through this crowd was downright dangerous. In summary, young couples and singles will love this place. To older couples or families, consider elsewhere.

Great for the young crowd!

I just came back from the Palms where I spent my bachelorette party with my girlfriends. It is a great place to stay when you want to party at their clubs and then pass out in your room. The room was great and the bathroom was awesome! The maid service was excellent, but the person who checked me in was a bit rude. The pool was quite smaller than I expected, but definitely attracts an MTV crowd.

False pretensis

Their Slot Points program is a farse. More pionts are awarded but they do not give cash back. 400 Points give you 1 dollar in cash equlivent at stores and for Food. Unless you play poker machines than the point s back for the above go to 800 points for $1.00 Also I played the 100% + back poker machines and lost $1000.00 in 90minutes.I have a winning ticked at the sports book and they will not switch me to the sports book to see if its worth mailing in. A 4 team round robin and all teams won. How do I fins its value they say mail it in. How do I trust them to give me the correct value. I have never had this happen before and I have been going to LV 2 or 3 times a year for 30 years.Jay

GREAT place to stay in Sin City

Stayed at the Palms for New Years week, and it was outstanding. Its off the strip, but a $5 cab ride gets you right to Caesars. Rooms were larger than average, and not decorated in some tacky French Rennaisance or tropical oasis theme. Best bed you will ever sleep in, they have a problem with guests stealing the sheets - and I can see why, they are imported Egyptian cotton, and just incredibly soft.The Casino is smaller than most, but it makes it easier to find drunken friends who wander off. Nine features outstanding food, great steaks and seafood dishes, and a cool atmosphere. Rain is the craziest club I have ever been in. On NYE the line was insane - but we planned ahead and reserved a VIP cabana for the night, so they whisked us past the crowds and right in. I recommend a booth or cabana, because this place gets packed! Ive never seen so many beautiful women in one place. Ghostbar has a great view of the strip from 40 some floors up.Overall a hip place, with lots of 20-30s folks, celebs, and pro atheletes frequenting the clunbs and restaurants. Definitely recommend it to those into a swank location to sever as your LV base of operations

First Class

Stayed here for 3 nights in January, 2003. Very impressive property. Probably one of the most comfortable hotel rooms I've ever had, great view. Hotel is very modern, and fresh. Had great luck in the Casino. Staff seemed very nice. I was a little old for the typical crowd, but I certainly didn't mind watching all the beautiful 20 something girls.

Would not recommend this hotel

The person who checked me in was snotty and unfriendly. The room type I requested was not ready when I arrived at 4:00 pm and was told to come back in a half hour unless I wanted a different type of room. I was tired after a long drive and just wanted to relax a little so I took the room type available. The garage for self parking was confusing and not very close to the hotel. The hotel was quite smokey (unlike some of the higher end casino/hotels on the strip which apparently have better circulation systems for clearing out cigarette smoke.) The room contained some trash on the floor left over from a prior guest. When I happened to check the room charges available through the in room services television, it had charges for items I had not used(?), although they were subsequently removed when I complained. On one of the four nights of my stay, I was asked to show my room key prior to entering the elevator area by a staff member who was quite rude and menacing about it. But this practice of asking for proof that I was staying at the hotel did not occur every night of my stay. They claim to have turn down service but no one ever came by the whole time that I was there. The maid service was inconsistent. The trash was not always emptied and some nights the towels were replaced and sometimes not. I never once saw a cocktail waitress in the casino area. (Maybe the hotel doesn't have any). I only chose this hotel because I was supposed to meet some friends from out of state there and it was their choice to stay at the Palms. I did notice that a lot of their prices for services and on site restaurants was on the high side. My girlfriend is in hotel management and was quite surprised that the hotel did not try to be more accommodating and apologetic for its staff's inconsistancies. I cannot recommend this hotel to anyone.

Palms - a vacation from Vegas

Stayed at the Palms Casino Resort from 9/2/02 to 9/4/02 -- this hotel is a great break from the crowds on the Strip and a terrific value at $69 per night! Room was large and restful with superb mattresses, linens, and down pillows. Newspaper delivered to your door and coffee maker in room are treats not generally offered on the Strip. Playful pool area with cushioned chaise lounges,giant styrofoam chairs in a shallow section of the pool, and generously sized towels.

Gambling at the slots is made easier by printed tickets showing your winnings which can be cashed or simply inserted in the next machine you choose to play. (Great feature for machine-hoppers, and check out the Palms' payback ratings in a recent survey of LV casinos!) Movie theaters on site, along with fast food outlets (Espresso drinks at the Palms' Coffee Bean were about half the price of what we paid last month at Starbucks at MGM Grand). Little Buddha had terrific and inventive food (great macadamia crusted mahi-mahi!) and excellent sushi, along with lots of atmosphere. Ghost Bar (on the 55th floor)has great view from indoors or outdoor terrace -- hotel guests receive free admission during certain hours.

From first check-in (when my traveling companion managed to cadge a couple of spa passes from the friendly guy at the registration counter) to departure (when we were given an offer to extend our stay at $ 39 per night!), the Palms made us feel welcome and as though they valued our business. We were just very sorry not to be able to extend our stay since, not knowing how we would like the property, we had booked our last two nights at the Mirage. What a mistake! The Palms was definitely less crowded and chaotic; it was simply a more relaxing and comfortable choice!