Palmeraie Golf Palace & Resort
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Historical Traveler Reviews Palmeraie Golf Palace & Resort Marrakech
Hôtel superbe, ambiance pas terrible
J'ai réservé dans cet hôtel par l'intermédiaire d'Expedia, après avoir passé en revue tous les hôtels à Marrakech. Celui-là semblait plus traditionnel que les chaînes internationales mais avec le confort d'un 5 étoiles. L'hôtel est situé à environ 15 minutes de l'aéroport en taxi (200 dirhams), et est un peu en-dehors de Marrakech (environ 10 minutes.)
l'hôtel a son propre domaine avec plusieurs bâtiments dans lesquels on trouve des restaurants, un centre d'affaires et des magasins - bien que certains aient fermé. Les chambres sont dans le bâtiment principal en forme de U qui enveloppe le coin piscine. Notre chambre était une "deluxe" qui donnait sur le terrain de golf. La chambre en elle-même était fantastique, sur 2 niveaux avec un grand lit, un canapé et un balcon. Avec la climatisation tout le temps en marche, la chambre était confortable et fraîche toute la journée, ce qui était impératif quand il faisait 40 degrés dehors.
Avec 8 restaurants il y avait amplement le choix, bien que certains étaient fermés, et la nourriture était excellente. Si vous êtes végétarien le Maroc n'est pas le meilleur endroit à visiter, quoique les buffets et le restaurant italien offrent plus de flexibilité. Le prix moyen pour un repas avec 3 plats et une bouteille de vin était d'environ 720 dirhams. D'habitude nous ne mangions pas au petit déjeuner (200 dirhams par personne), mais c'était surtout les mouches sur la nourriture qui nous repoussaient, bien que les omelettes toute chaudes étaient magnifiques.
Le personnel était vraiment très disponible pendant tout notre séjour, ça peut même devenir un peu fatigant à la fin quand on frappe à votre porte constamment pour demander si vous voulez plus de serviettes, ou réapprovisionner le mini-bar, ou plus de serviettes, ou faire le lit, ou plus de serviettes etc... Il y a une épicerie à environ 10 minutes à pied, qui vend de l'eau bien moins cher qu'au mini-bar (30 dirhams.)
Il y a une station de taxi juste à côté de l'hôtel si vous voulez visiter Marrakech quand la navette de l'hôtel n'est pas disponible.
Le défaut principal était le manque de clients, il n'y en avait que très peu. A la piscine il n'y avait jamais plus de 5 personnes à la fois. D'habitude c'est plutôt une bonne chose mais avec 5 piscines c'est sympa d'avoir plus d'ambiance. De même dans les restaurants nous étions le seul couple. Septembre est peut-être un mois tranquille mais on avait l'impression que seulement une douzaine de chambres étaient utilisées dans un hôtel qui en possède plus de 400.
En conclusion c'est un hôtel superbe, de très bon standing, avec un personnel très serviable, et j'y retournerai avec plaisir.
Un hôtel décevant, et qui a besoin d'être rénové
Nous avons passé 4 nuits au Palmeraie Golf Palace au début du mois de novembre, et nous avons été déçus par notre séjour qui n'était pas à la hauteur d'un hôtel 5 étoiles.
Mes principaux reproches :
- Les installations ont besoin d'être entretenues et rénovées.
- Dans la chambre le balcon était sale et la peinture s'écaillait.
- La piscine n'était pas chauffée dans la partie plus calme sans enfant, transats en plastique, etc.
- Le service était nul, ce qui arrive souvent au Maroc, du petit déjeuner qui ferme avant son heure de fermeture, aux restaurants dont le serveur prend à peine votre commande, à la réceptionniste avec qui nous nous disputons pendant des heures à propos d'un élément sur notre facture que nous n'avons jamais utilisé.
De plus les restaurants sont très chers (les prix sont en Euros, comme c'est le cas dans beaucoup d'endroits à Marrakech), et la nourriture est sans intérêt.
Enfin si c'est possible je vous conseille de ne pas visiter le Maroc pendant le Ramadan, parce qu'on se sent gêné de manger et de boire pendant la journée alors que tout le monde jeûne (même les employés de l'hôtel qui servent nos repas.)
Venant de lire les commentaires en anglais sur cet hôtel, je m'étonne qu'aucun Français ne soit encore intervenu, car nous sûrement nombreux - trop? -à y avoir séjourné.
Notre expérience de neuf jours est malheureusement aussi décevante que pour la plupart de nos amis anglo-saxons.
Le pire aspect est certainement le personnel, pas formé, négligeant, distant et quelquefois carrément arrogant! Nos plaintes relatives au vacarme incessant - de 7h30 à 18 heures- des marteaux-piqueurs opérant au pied de notre chambre (sic), sont restés sans suite. Une vague explication que l'hôtel était plein est venue longtemps après, par agence interposée, mais sans excuses d'aucune sorte.
Une autre fois, alors que les marteaux-piqueurs s'étaient enfin tus, un énorme bruit est sorti du couloir. Il s'agissait d'un employé qui faisait dévaler une sorte de container à roulettes dans les escaliers. Comme je demandai ce qui se passait, j'ai cru qu'il allait me sauter à la gorge!
Le service aux restaurants est majoritairement lent et désinvolte (il y a toujours de rares exceptions, bien sûr) et la nourriture est dans l'ensemble très médiocre (ils ne savent même plus cuire le couscous, transformé en sorte de purée archi-cuite!).
La qualité des chambres, séduisantes à première vue, est finalement indigne d'un soi-disant palace, avec une clim qui ne marchait pas (comme pour d'autres), des murs qui se lézardent si on ferme la fenêtre un peu fort (à cause des marteaux- et des moustiques -piqueurs), et un manque de lumière général.
Au total donc, un hôtel très loin de ses prétentions ...et de son prix. Bien entendu, je ne le recommanderai à personne.
NB: Il existe encore une cuisine marocaine délicieuse et des marocains chaleureux (en grande majorité sûrement), mais il faut aller les chercher ailleurs, dans la medina par exemple, dans de merveilleux ryads!
We stayed at the Palmeraie Golf Palace for 8 nights from 10th June 2006 and I was very disappointed.
When we arrived I discovered that the safe in our room was not working, I reported it to reception no less than 6 times over the course of 3 days before we were finally offered an alternative room without any apology, and this only because I threatened to contact our holiday company and insist we were moved forthwith to alternative accommodation.
There were a number of facilities listed in their brochure which were closed, and construction work both within the hotel grounds, around a section of the accommodation and also at the restaurant in the middle of the swimming pool which they had not made our travel company aware of.
At breakfast and lunch at the open-air venue near the pool there was a terrible problem with bees, to the point that on more than one occasion we abandoned breakfast, unfortunately the staff just seemed to find the prospect of guests being bombarded by insects highly amusing. I have read in a previous review that the hotel were planning on rectifying the issue - clearly they are still in the planning stages, and have no intention of following through.
The staff working on reception and on the information desk did seem to make all guests feel like an extraordinary inconvenience, even answering simple questions was a chore for them, and this was despite the fact that for most of our stay the hotel was practically empty. If you are thinking of travelling to Marrakech think twice before you book here.
Beautiful Hotel, BUT NO AIR CON?
A stunning hotel, with beautiful rooms, set in a complex of shops and restuarants, 90% of which were closed. The restuarants that were open were excellent, breakfast is highly recommended.
However the service was a real let down. Myself, my wife 5yr old boy and 4 month girl, stayed in a very sumptous room, but and a huge but was the fact that there was no air conditioning. Apparently the weather had changed for the better the week before, but that should not be an excuse to not have aircon, after all it is supposed to be a 5 star hotel. We complained to two very cold receptionists, and a couldn't be bothered consierge, as well as the manager, only to be told they would send an engineer around. 5 days passed, and nothing was done, and my daughter suffered the most, which spoilt our stay.
Service around the poolside was worse than appalling, 40mins to get served in what appeared like a quarter full hotel. When we did get served (after standing at the bar and refusing to move until served) we never received an apology.
All in all it was disappointing. It was my third visit, and first as a family holiday, and I would not go back. Consierge was also not knowledgable of local attractions as he sent us to a theatre that had been closed for 4 months.
This Hotel needs to train it staff on how to speak to customers and deal with complaints, and most important on how to make you feel welcome, which strangely only happened when a tip was expected!
Far too corporate
My husband and I stayed here for 2 days b/c he wanted to play some golf.
In retrospect we both wished we'd stayed longer at a riad in Marrakech and hired a taxi out here to play golf. The hotel is well-staffed, with friendly employees, but it's incredibly corporate and lacks a lot of charm.
Our room was quite large and comfortable but also very dark making it difficult to read, pack, write postcards, etc.
The food was a nice surprise. We ate in the Italian and the Morroccan restaurant, both of which served great food (far surpassing our expectations for a hotel of this nature) and had a decent wine selection. For breakfast though, the only option is the buffet. If you're not a big eater in the morning, there's nowhere to get just a coffee and a bun or pastry.
Lots of swimming pools, if that's your thing, and a bowling alley, which is quite fun. But the mini golf doesn't seem to exist (despite signposts everywhere).
All in all, if the weather is poor, there's very little to recommend this hotel. And don't stay here for more than a couple of days. There are much better hotels closer to town.
Disappointing hotel, needs refurbishment
Stayed for 4 nights at the Palmeraie Golf Palce beg of November, and was disappointed by the experience which was not up to 5-star standards.
My main complaints are:
-the facilities which are in need of maintenance and refurbishment- the room (balcony is dirty and paint is peeling off), the swimming pool (unheated on calmer/child-free part) & lounge chairs (plastic) etc.
-the service which is terrible, as often in Morroco, from the breakfast which closes down before its scheduled time, to the restaurants where the waiter barely takes your order, to the receptionnist who argues forever on a billed item which we never used.
Also please note that the restaurants are extremely expensive (European prices, as is many places in Marrakech), and that the food is average.
Finally, if possible, I advise that you try to avoid the Ramadan period when visiting Morocco, as you do tend to feel inappropriate eating and drinking during the day when everybody else is fasting (including the hotel employees who serve your meals).
Good place for a golf break
If you want the full Marrakesh experience, don't stay here; you're better off in a riad downtown. Mind you, the Marrakesh experience is not what it was now that the Djna el Fnaa has been turned into a cheap fast food centre at night (what happened to the snake charmers, whirling devishes, belly dancers, fire eaters, sword swallowers and general crazies that used to make this one of the world's great street theatres?).
However, if you are looking for a quick fix of winter sun to escape the European winter or you want to play some golf in pleasant surroundings with a dash of the exotic thrown in, this is a pretty good place. As its name implies, golf is a big reason for staying here. The golf-course is a good challenge without being too difficult, some nice lay up or go-for-it holes, the greens and fairways are well-maintained although some of the tees were a bit scruffy. Caddy fees are 80 dhms although the usual thing is to pay 100 dhms if the caddy is OK. One tip, take plenty of water: there is no half-way house and no where to buy water on the course
As for the hotel, I would endorse the comments of previous visitors with the following exceptions/qualifications etc. We stayed in November 2005 and the hotel was almost full. Even so, the pool was not too crowded. The insects swarming round the breakfast buffet were not flies but bees after the home-made jam. Efforts are being made to try and combat the problem. The spa was very good. All in all we were favourably impressed especially as the internet rate we paid compared very favourably with the rates being charged by up-market riads. The one black spot was the Le Sablier self-service restaurant-diabolically bad food and incredibly overpriced. Avoid at all costs and use room service instead if (as happened to us when we arrived late at night) it is the only restaurant open.
In Marrakesh itself we ate at La Boheme (near Djna el Fnaa), okay but nothing great although the tagine (which we didn't have) looked good, Maison Arabe (very good), and Dar Moha (superb, ask for a pool-side table if it is not too chilly).
Superb Hotel - shame about the atmosphere
Booked this hotel through Expedia after reviewing all accommodation in Marrakech. This hotel looked more traditional than the worldwide chains but all the comforts of a typical 5 star.
From the airport its about a 15min taxi ride (200dirhams), with the hotel a little out of Marrakech itself (about 10mins). The hotel is in its own grounds with quite a few buildings housing restaurants, business centre and shops-although a few have closed. The rooms are in the main building in a "U" shape surrounding the pool area. Our room was a 'deluxe' facing outside towards the golf course.
The room itself was fantastic, split level with queen size bed, sofa and balcony. With the aircon always on the room was nice and cool throughout the day which was crucial when it was 40degrees outside.
With 8 restaurants there was plenty to choose from although a couple were closed and the food was superb. If your a vegetarian probably Morocco isn't the best place to visit although the Italian and buffets would give you a bit more flexibility. Typical cost for 3 courses and bottle of wine was about 720dirhams. We typically gave breakfast a miss, 200 dirhams each but it was the surround of flies over the food which was a little put off, although the omelets freshly cooked were magnificent.
The staff were fantastically helpful throughout the stay although having the room door knocked on constantly for more towels, mini bar top-up, more towels, make the bed, more towels etc. was becoming a little weary by the end.
There's a convenience store about 10minute walk away and much cheaper water than the (30dirhams) mini bar. There's a taxi rank outside the hotel should you want to visit the centre of Marrakech when the hotel shuttle bus isn't running.
The biggest downside was the lack of other guests, very few other guests. At the pool there was no more than 5 people at any one time. Normally a good thing but when there's 5 pools its nice to have a little more atmosphere. Likewise in the restaurants we were the only couple in. September may have been just a quiet time but it felt like only a dozen rooms were being used in a hotel that has over 400.
Overall a superb hotel, superb quality, very helpful staff and would happily return to it.
We stayed at this hotel to relax for a couple of days before moving to a small riad in the centre of Marrakech.
The rooms, grounds and swimming pools are excellently laid out and well maintained. Service at breakfast, lunch and dinner was very attentive.
Our only slight complaint was that we would have liked to have started dinner earlier than 7.30pm as we have young children, but none of the restaurants opened until then.
TripAdvisor Reviews Palmeraie Golf Palace & Resort Marrakech
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