Palia Puerto Del Sol
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Historical Traveler Reviews Palia Puerto Del Sol Cala d'Or
Great value and great for kids
great value and great for kids excellent kids club hotal has a great lay out food was good and entertainment was excellent and kids disco every night entainment staff are great with kids and join in all the time going back next year for two weeks already booked
We had a fantastic time. The apartment was lovely and always cleaned. The staff were friendly and helpful and even sent us with a packed lunch when we went on a day out as we were all inclusive. The food was lovely, plenty of fish and salad, something for everyone (my 2 girls aged 8 & 4 loved it). The entertainment was great for the kids with Matt, Flip and Baukje putting their heart and sole into it. My eldest is on the autistic spectrum and they were fantastic with her. The pools were lovely, the view of the Marina from the resturant was beautiful and the resort of Cala D'or was peaceful. Lovely for couples and young families, not for the clubbers so that suited us!
We will definately go back next year.
Sun bed hell
We arrived at Palma and waited for our bus following the instructions from our tour operator, we asked where we should wait only to be told by a very rude young man to wait outside for a family that hadnt arrived yet...excuse me but this is palma airport at the height of the summer season there were hundreds of families after half an hour the young man came out to us and said follow me!! which we did he then plonked us on a bus where we waited for two hours waiting for any one else that was waiting for a family.
Our initil first impression of the place was good the reception was clean and the staff helpful, however the dining room was closed and we had to eat down at the harbour which was lovely.
We founf the resort to be very noisy at night and there were irritating door bells which some people felt necessary to ring at all times of the day and night.
The next morning we found the pool but really struggled to find sun beds we later found out that people get up from 5am onwards to get a sun bed!!!!
The food for the first two days was poor and again we were advised to get in the restuarant early, which we did everyone appeared to be complaining and in fairness towards the end of the week the food did improve although there was very little choice for vegitarians.
We were also surprised at the small glass dish of fresh fruit that was on offer but again as the week went on there were more deserts for us to chosse from.
The entertainment is pathetic there is very few places to sit out during the evening and the teenagers were bored stiff.
We also found that there was rubbish everywhere, the hotel staff blaimed this on the children dropping everything but hello there were two bins by the pool none in the cafeteria by the pool and none by the pool table where most of the older children congregated.
Food was not available all day as we had been told.
The hotel staff appeared fed up and we saw the reception staff in tears o more than one occasion unable to clearly cope with the level of disatisfaction that was being leveled at them.
The one bar by the dinding room is not free ( all inclusive ) had a brilliant view but there was never anyone in the so why couldnt this be opened up to allow people to sit out.
We too ate out twice and also went to the harbour of an evening to have a drink so that we could sit out rather than sitting in the bar which was overpacked with people.
We had no problems with theft our maid came in 3 times and left fresh towels on each occasion.
Recommendations for improvements would be
1. better choice of food
2. food throughout the day
3. better entertainments
4. More bins to prevent build of rubbish all over the floor
5. more seating outside at night
Value for your Money
We have just arrived back for the second time from this hotel and still very satisfied and happy.
We have read and heard peoples opinions but the holiday is ONLY a three star and cheap. If you want better pay for higher standards.
We went in September last year and July and August this year. My family consists of my husband 5 girls ranging from 7-20yr and all enjoyed our time. Three children are registered disabled with heart defects one with aditional problem of diabetes. The hotel is lovely and clean, staff very helpful, and rooms cleaned 5days of the week as they have two days off.
The food is up and down but we had king prawns, beef,pork, with salad and veg. Yes there was chips every night but even though my girls dont eat them most kids are happy with them. The snack bar is now a Wimpy giving burgers, hotdogs and pizzas extra from last year, aswell as chips icecream and drinks.
The club and the restaurant is down stairs. You can use the lift for the restaurant and the ramp if you ask(if babies in pram or disabled) to get into the club and the staff are helpful and will put themselfs out for you. Wheelchair access can be difficult around the hotel in general.
The hotel manager arranged for my daughters sharps bins to be collected free.
We have been in 5star and 4star hotels but this one was very friendly and helpful and again CHEAP. YES we will go again sometime.
Poor Food and Service to go with it
Apartments were fine but probably the worst food I have ever encountered. Although we were on an all inclusive deal, after three days of eating in the restaurant we had to abandon and eat out.
The choice was incredibly poor. It was chips for lunch, chips for evening meal and if they could have served them for breakfast I'm sure they would have. Not only was the selection of food very poor you also had to be there as soon as it came out otherwise you may not even see it. When I questioned this with the restaurant manager (I did ask in Spanish just to make sure) he advised that I did not understand how a buffet service worked and he proceeded to explain that once a dish was put out with whatever was on it and it had gone they did not feel that it was necessary nor that they should actually replace it i.e. once it was gone, it was gone. It was the same whether it was meat, veg or dessert.
The limited fresh fruit that was provided for dessert was also a worry, you had to be careful that it had not just come out of the freezer. I unfortunately did not check the fruit salad which my two year old daughter was starting to eat and she nearly choked due to the melon ball she had just put in her mouth still being frozen.
On trying to raise the matters with the hotel manager, Fernando Sevilla, I was always told that he had just left or was out eating. Needless to say there was no point looking for him in his own restaurant as this was a no go area for him due to my earlier comments.
Certainly a NO NO for food. Even basics.
OK for a late deal at a reasonable price
Only booked this holiday 2 weeks before the trip off teletext, so didn't have great expectations. 1st problem encountered was the bus journey from the airport - waited over 1hour for bus to take us, staff at the "Hoppa" desk must have used up all their excuses in 1 night - the best being, "there are too many of you, we only expected 14 but there are 20 so we have to find another bus, don't worry it will only be 5 minutes." When you have got 2 young children and it is already 3 am, not want you want to hear. Lots of other people at the hotel encountered similar delays & excuses. On arrival at the hotle check-in was easy enough, however trying to read directions to our room in the pitch black was not easy as the hotel is spread out over spacious grounds - easy to navigate in daylight, but until you get your bearings not so good at night. Our room was excellent, spacious & cleaned about 4 times during our week, with towels changed regularly. The pool areas were good; we didn't use the small pool by the restaurant, the main pool by the bar was too crowded for us, but the top pool was excellent. Always managed to get at least 3 sunbeds everyday, lots of room to sunbathe & plenty of space for all the kids & inflatables. Personally I thought the plastic glasses were a good idea, no problems with any broken glass & children's feet. Not so sure about the Kids Club- 1st time ever I hadn't had to sign them in/out, give my location when they were in club or even give their names & ages. The staff worked hard, but seemed quite inexperienced. My 9yr old daughter, an experienced Kids-Clubber over the years, was not overly impressed with the daytime activities, but did love the Mini-disco & night time shows. I did have to complain on 2 occasions though; they allowed my 9yr old & 3yr old to walk back to the pool unaccompanied and more worryingly, 2 children were locked in the clubroom at the end of a morning session. The "rep" had not checked the toilets & had assumed everyone had gone home; it was only whilst walking my kids back towards the snack bar, that we saw these two crying faces from inside the room & I had to run & get someone to open the door. The Rep said that they hadn't told him they were going to the toilet; however I pointed out that he was responsible for all the children & should have checked before locking up. Perhaps a signing in/out book would help? The food was ok - nothing too exciting, plenty of salad, chips and overcooked meats. The snack-bar was excellent, tasty burgers & hot-dogs in the afternoon if you hadnt managed to eat anything at lunchtime. We did enjoy our week; happy in the fact that it was only a week, not our main holiday for the year and we hadn't spent a fortune on it!
Loverly walks but...
i took my 4 children and my husband on a suprise holiday.we got there and had to wait 1 hour for a bus to the airport and the children were really tired. we got to the resort and had an appartment really spacious but all had to sleep in 1 room which was ok we could live with that.we woke up for breakfast , it was all displayed in layers of fat. the food for the week was just salad, chips, burgers, hotdogs,1 type of meat, 1type of fish,1 type of veg, 1 type pasta, 1 type of potatoe.pudding was bulmonge,jelly and ice cream,that was it and drinkd were what ever you wanted.the pools were clean in the morning and murky during the day. so if you like walking, chips, and the same food and entertainment this holiday is just right but i know one thing i wont be going again.
Gorgeous Resort....not 100% on the hotel.
We returned to Cala D'or for our 3rd visit on May 16th this year....as always the resort itself was absolutely fabulous and the weather was lovely. We had an idea about where the hotel was based, right on the Marina, absolutely stunning, a perfect location. When we got into the hotel it looked very nice, but very wide spread. My partner and I were a little worried though when we saw the 2 sets of stairs down and 1 set of stairs up that we would have to climb with our little one, pram and 2 suitcases. The apartments themselves were very good with self catering facilities. The maid service was absolutly dismal, maids only came to our apartment twice in our weeks holiday and only replaced the towels twice which was a pain. I was quite grateful that they didn't enter our room often though as over the week there were 60 reports of thefts by maids and hotel staff from rooms and from the safety deposit room which we had to pay 23 euros to have the pleasure......be very careful, take everything with you!!!
The food was ok, not as good as we have had on previous holidays but it gave us the excuse to indulge in the fab food served in the restaurants in Cala D'or Centre. Unfortunately I fould a slug in my dinner at the hotel restaurant and when I told the staff that were on duty they just laughed it off. If you have children do be prepared as they do not provide any childrens meals in the hotel restaurant.
We went to the childrens entertainment once which seemed very uncontrolled and with it being down in a basement it was very warm and cramped and again lots of steps to pull buggies or wheelchairs down.
The hotel as a whole looked gorgeous, pools where great, rooms nice, reception area good. I generally feel that this hotel has a lot to learn about all inclusive holidays as people who like to stay at the hotel day and night were very dissapointed and bored by the food they provided, we are not one of these people so it didn't bother us too much. Take a bit of extra money to eat out as lots of people didn't and it ruined their holiday.
We are not moaners but this hotel left us very nervous about leaving our possessions.
We would return to this hotel on a self catering bases and when our lo doesn't need a pram as the location is perfect. I do think that you will have a lovely time in the Puerto del Sol but it is worth keeping your wits about you.
We have just got back from a weeks holiday staying at this hotel, we went all inclusive and the food was beautiful. There was always plenty of food and different dishes available. The staff were very friendly and were always there cleaning after you. There was lots of entertainment available at the hotel, the kids club was fantastic along with the childrens entertainment on an evening. This hotel is situated around the marina in Cala D'or which is beautiful. We took our 3year old daughter and she had lots of fun.
We would definatley go back to this hotel again for a holiday as we really enjoyed our stay there.
Date: 16th May o6
Reviewer: Trip Adiver Member
Myself,husband aged 50,son 25,daughterinlaw 21 and grandson 1,not long came back from the puerto del sol on an all inclusive deal.the rooms were lovely and was a bonus,as they were self catering apartments.The food was nice but very very little choice and NO childrens menu!The entertainment was for the children only in a very small room down some steps also the bar in the evening is rather small with a tv in which gets full at times so you have to stand. The swimming pools are lovely and have lots of sunbeds and umbrellas and it has a play area
for children which is a bit tatty but my grandson loved it.They also have another play room which looked lovely but mckenzie my grandson was was too small to go i think it was from 3yrs upwards.The drinks at the pool bar and other bars are brilliant you can get cocktails, bailiys etc you can have as many drinks as you can carry but they are served in plastic cups we had glasses in the tv bar in the
evenings but beware if you take them back to your room as the maids do very little cleaning and dont take the glasses back for you.
The marina is lovely with lot of different boats in and there are loads and loads of big fish in the water which the children loved to feed,There is no beauty salon on site as the pictures show it is
down bye the marina,but there is a big African lady who sits down by the pool area who braids your hair half a head for 20 euros and 50 for a full head.if you dont like walking or climbing up and down stairs dont go! The good shops are at least a 30 minute walk away around the marina then up a steep hill but you can get the little train outside the hotel for 3 euros for adults and 2 for children but dont expect to get on it on the way back as its always full we never managed to get on it at all,if you smoke expect to pay 27.50 euros for 200,all the british were buying JPS red or silver for 17.50 euros for 200.
The beaches are lovely but all very far apart and a good walk away and very small.overall it was a brilliant holiday what we paid for,my son and family said they would return but me and my hubby prefer to go further afield.i would not recommend this hotel in high
season as the were struggling to cope in may.
TripAdvisor Reviews Palia Puerto Del Sol Cala d'Or
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