Brand new, first guest in suites 11-722 and 26-702

Like its sister the Venetian, Palazzo is trully magestic. I loved this hotel. I sampled two suites while there, both gave me a view of the Las Vegas strip, right across from Treasure Island. The bathroom, sleeping area and sitting area all had a very modern feel to them. The best part has to be the view though. From my suite, I could watch the entire pirate show at Treasure Island. The Grand Lux Cafe (Pallazo's) offers great dining, not to mention its numerous other restaurants and bars including V Bar and Jay Z's new club 4040. One cannot go wrong with this hotel.

Elegance

I had the privilege of staying at the Palazzo on its opening night. What a treat. The property is elegant, and the staff is attentive without being overbearing. The rooms are suites similar to those in the Venetian. The living room area was large and nicely decorated, the bed extraordinarily comfortable, and the bathroom well designed and beautifully appointed. The suite included three flat screen televisions. Even though it is a large hotel, I never had to wait long at all for an elevator. The only negative aspect, and it is a common one in Las Vegas, is the need to traverse the full length of the smoke filled casino to reach the elevators to the guest rooms. The designated "smoke free corridor" does little to improve this given the open floor plan of the casino and its bars. The property is connected to the Venetian, and adjacent to the Wynn. Between the restaurants and shopping in these three properties, I really did not need to go very far for anything (although of course I did). This is a wonderful hotel.

Simply amazing

Beautiful and luxurious suite with 3 lcd tv's and large marble bathroom. The view of the Wynn and the mountains from our room was stunning. Loved the smell of the new carpet and furnitures. Loved the decor of brown with gold undertones and some splash of color. Dark enough to be sophisticated but not somber and with just the right amount of glow.

Perhaps, it was the relaxing bath in the soaking tub or perhaps it was the bed, but I got my eight hours of sleep and woke up so refreshed.

Their casion has the best looking and best dressed waitresses. Of course, showing a lot of skin is a must for these waitresses but their bronze/brown colored dresses with lace has an elegant feel to them. A few restaurants and shops were open but probably not all will be open til spring of this year. It will have a lot of unique stores like catherine malandrino and tory burch that I didnt see in other malls.

The only thing I was disappointed with is their lobby. Of course, it was grand with the high glass dome, marbles, and fountain. but it didn't stand out from the other hotel lobbies. Felt like it was missing some character... Paris had gorgeous chandeliers, bellagio the conservatory and hand blown glass flowers, venetian with fresco covered ceiling...

Great Hotel

This hotel is the newst on the strip , I stayed there from Jan 7-10 2008 for the CES Show , I have stayed at all the hotels on the strip before and this property will be one of the best once all the kinks are starightened out , I didnt have a problem but others in my party did , From not having hot water to small things , but front desk was more then helpfull in anything , this hotel has over 3000 rooms and small hickups 6 days after opening is expected , I stayed at the wynn right after it opened and it was worse , the decor and layout is breathtaking and comparbale to other hotels in dubai not las vegas , its a classy and elegant property and I am sure that this property will be staying in the top tier until the Plaza las vegas is opened , I recomend this hotel greatlly and hope that the rates stay low even after its offical grand opening

The Palazzo: "Luxurious rooms are second to none"!!!!!

Wife and I were breathless the moment we stepped inside our room. The rooms are new and very luxurious! It's like stepping in a luxury model home with all the upgraded amenities like 3 LCD TVs, including one in bathroom, remote control Roman Shades, marble countertops everywhere. There's the bedroom, office table, living and dining room with all the new amenities! Everything is sleek, shiny and smells new! Indeed, it feels good to be one of the very first ones to enjoy the rooms. The bed was the most comfortable bed I've slept in. I only planned on sleeping 4 hours for the night and I ended up sleeping 8 and I didn't regret it! I just couldn't imagine any room better than this! The moment we checked in, staff we're very pleasant and accommodating. Belldesk, Valet, and registration service were topnotch! The staff was always asking if I need help with something. This hotel is connected to the Venetian so you get to enjoy the amenities of two hotels. Some shops are still not open but they will be on January 17, the Grand Opening. This didn't bother us as we went to the Outlet Centre to buy clothes and souvenirs. I didn't see any construction mess inside the hotel. Aside from being connected to the Venetian, this hotel also has walkways to the Wynn, TI and Mirage. If you want to experience the ultimate luxury in Vegas, consider staying at the Palazzo. The room itself is second to none!

New Hotel

Care new Hotel with issues.

I am sure issues will be sorted by Februaury but I had problems with room phone, AC, alarm clock, room cleaning, mini bar........

Now sometimes people helped and other times repeated calls were not answered despite assurances 'someone is on their way'.

I think they were simply overwhelmed with opening week snagging issues. It will get better.

Venetian hotel staff rude/Palazzo front desk staff don't have a clue

January 2-7/2008

My husband and I have been visiting Las Vegas three times a year for the last seven years. And we've stayed at various hotels on the strip and have never been treated so rudely until now. We had originally booked and prepaid for the Palazzo for our five night stay this time. When we arrived at the Palazzo we were told we were being moved over to the Venetian. The explanation given by the Palazzo front desk staff was they weren't opening up the rooms yet. We had booked and paid three months prior.

We were looking forward to this vacation and to be only disappointed by the lack of customer service demonstrated by both the Palazzo and the Venetian hotel staff. When we had complained to the Venetian Front Desk staff/manager about not being notified about the change prior to our departure so we could book alternate arrangements, we were told if "WE DIDN'T LIKE IT WE COULD CANCEL OUR RESERVATION". We had prepaid! and had no option to take what they were giving us. The town was busy with the Consumer Electronics convention.

The Venetian Front Desk staff/manager kept on reitering we were getting a free upgrade so we checked into it when we got home. They didn't give us a free upgrade, we had already paid for the same caliber of suite in the Venetian that we would have received in the Palazzo.

We paid for a hotel we didn't want to stay in to begin with and we left the Venetian feeling our business was appreciated. The Palazzo wasn't concerned about taking our money and offering a CHEAPER alternative to their problem.

Best of the Best

This hotel is absolutely incredible. I'v stayed at Bellagio, Wynn, and Mandalay Bay and none of them compare to the Palazzo. Not everything is open yet, but they will be soon. The rooms are huge and the public areas are amazing. Don't believe the couple of bad reviews, some people just HAVE to find something bad to say... negative people. Anyway, if you're thinking about staying at this hotel, don't hesitate, its AMAZING!!!!

Poor customer service

Poor customer service. Just as bad as the Venetian that I stay at last year. Horrible front desk service, telephone service and manager service at the Venetian. I'm not surprised with the service of the Palazzo. I asked about the satisfaction guaranteed and they said it didn't apply to all hotel guests.

Terribe customer service

i booked to stay at the palazzo for the opening on the 20th of dec. Only yesterday, just under 3 weeks before my arrival from the UK, I received an email to say the building works would not be completed so my reservation was cancelled. This should have received a curtousey call at the very least!

I then called them to see what they would be offering in alternative, to be told that they would instead put me up in a room of "similar standard but slightly smaller square footage" in the Venetian. What exactly about that sentance is appealing! The Venetian is a much cheaper hotel than the Palazzo. I think at the very least for this kind of inconvenience that an upgrade at the Venetian should be offered! The staff on the phone were very rude and didn't seem to have a clue what was going on....

Their spa/pools/shopping and dining will not be open until mid jan. There is no point in staying there until then.... You're better off at the wynn with 5 star amenities and also better rates.