How has this hotel rated in the past?
Historical Traveler Reviews Palace Hotel Como
The Palace is gorgeous -
I too noticed that The Palace gets mixed reviews, but I went ahead with it. We were travelling by train and coming into the San Giovanni station, the Palace is about a 10-15 minute walk, but not too bad even with a bag or two. You just follow your way down to the lake and you can find it easily. The Palace is literally right on Lake Como and across the street from the ferry docks. I booked the room on Travelocity and got a great rate. I requested a lake view and it was spectacular! The bed was comfortable and the bathroom seemed new. We had no complaints. The complimentary breakfast was well stocked and well worth it. Also the bar has a happy hour at night and there is a ton of food there to enjoy along with reduced drink rates. We went there twice as the food was decent and no one seemed to be taking advantage of it. The desk staff is not knowledgable about the area that is true. The 2 people we talked too seemed to have just moved there, but they all spoke very good English. Como is not as picturesque as some of the other towns on the lake, but I felt Tremezzo was even more gorgeous than the ever popular Bellagio. A few tips - the high speed ferry can be a bit pricey about 30 Euro for 2 people, one way. You can take the No C10 bus I believe back into town for about 3 Euro (bus tickets are sold at Provincia stores). Also, there is a cute little cafe in the Piazza Duomo called Nouvelle Galerie - good food and wine and inexpensive. The gnocchi was awesome as were the views of the church at night. Also, the Colonial Cafe off of Piazza Volta has a great happy hour too and GOOD drinks. Villa Carlotta in Tremezzo is worth the trip if you love gardens and stately homes. Also the Grand Hotel Tremezzo is to die for. Como may not be as picture perfect as some of the other lake towns but it certainly does have some charm and the lake is well worth the stay. Head up to Brunate on the funicular for some great views of the area. Ciao!
Average hotel, good location
We stayed at the hotel for 2 nights in early June and thought it was just ok. The hotel is located in a busy area but it is very close to the Como Lago train station (less than a 3 min walk) and various ferry docks. The bedroom and bathroom were a good size but the bed wan't very comfortable. If I get to return to charming Como, I will likely stay in Bellagio or Varenna since they were very cute towns.
Note: Make sure you eat at the Trattoria S. Giacomo if you visit Bellagio. It was a suberb meal and very reasonably priced.
Note 2: If you need to catch a flight from Malpensa, inquire at the train station about the Malpensa express bus which picks you up from the Como Lago bus station for a very reasonable 12 euros/pp. The trip only takes an hour and costs less than the 95 euro cab fare quoted to us by the hotel.
There are better locations on Lake Como
Personally, I believe that there are better places to stay on Lake Como. It is true that the Palace is located centrally in Como town, but that is just the problem: Como is quite grotty and run down and there is a very busy road outside the hotel. Try Bellagio or Varenna instead to ge the best out of Lake Como.
Comfortable, excellent location
This hotel seems to get really mixed reviews! We were not sure we were going to like it based on some of the reviews we saw here but it turned out well. We had a superior twin bedded room (#149) in the new section of the hotel. It had a view of a wall but we knew we were not getting a lake view so that was not a problem. The room was very spacious - 12 foot ceilings, seperate foyer, huge bathroom. The bathroom had a very large shower and equally large bathtub which were just wonderuful. The beds were extremely comfortable with first class linens. We were 2 women travelling together and we had plenty of room to move around and were quite pleased. After coming from a small room in Milan this did seem palatial.
The breakfast was more than abundant and in a very nice dining area. The restaurant at the hotel was quite good but never seemed to have very many people eating in it for some reason. This hotel does get large tour groups and some business groups so that may be why.
It is in an excellent location in Como. It is on the lake but back from the street and so stays quiet. It is next to the train and bus station and near the ferries so it is very easy to get around from.
It is a bit hard to classify this hotel. The one thing we did not like is that there seemed to be noone there to help with making plans, learning about things to do etc. and no services available through the hotel. There is no concierge but the staff were pleasant.
I just came back from this hotel where we stayed for two nights. It was all but pleasent.
The service was one of the worst I have ever experienced.
The breakfast buffet was always lacking most items.
Neither of the toilets in the lobby did function.
The view was terrible even though we had one of the best rooms.
Can not suggest this hotel!
/Jakob from Sweden
A Palace of A Hotel
My wife and I have just returned to the UK from a week at Lake Como, Italy, staying in the Palace Hotel. From reading earlier reviews posted in Oct 2005 and Oct 2004 we almost cancelled this booking but are delighted to report we didn't as we were well impressed with the friendliness and helpfulness of all staff. The Hotel is perfectly located near the town centre of Como a few paces from the lake side and close to the railway station, ideal for the curious explorers and adventurers amongst us or those seeking out that special intimate eating place of which there are many close by. Plenty to do and see right on your doorstep.
Although we tried to get a lake view the room was a standard rear facing room overlooking the very old and rustic 14th Century Duomo Cathedral. The room although not huge was clean and well maintained, as was the ensuite, by courteous polite & diligent housemaids and although it lacked a room safe or coffee facility it had a well stocked minibar and safety deposit boxes were available FOC in the reception area.
The restaurant although slightly overpriced gave an excellent selection of fine dine and wines and offered an unrestricted €26, 2 Course dinner special including wine and canopies. Ample off road car parking is available within the grounds or in the underground garage and costs €10 per day. The breakfast was superb with a huge and well stocked selection of cereals, hams, cheese, fruit, eggs yogurts etc and plenty of sweet cakes etc to go with your tea or coffee.
Hope this helps give a current and balanced overview.
Good Base to Explore !
The Palace Hotel is a great location in Como very close to the train station and right across from the ferry terminal which takes you to the other towns on the lake.Bars,restaurants & shops are within minutes walking distance.The hotel is a large hotel and has lovely grounds and free car parking. The main dining rooms are very ornate and have a real Palace feel to them although our bedroom was fairly standard.The hotel also serves a good breakfast!
The WORST hotel I ever stayed at!
I am a long time reader of tripadvisor but this is my first time to post since I was shocked by the low quality of the service in this hotel. The rooms are reasonable size. The beds were European size: small but comfortable. These were the only two good things about the hotel. The rest was very disappointing especially when one considers the fact that the hotel is managed by the same company which manages Villa D' Este, one of the top hotels in the world!
Although the rooms are nice in size most of them have a view of a wall (no kidding a "WALL"). Most of the rooms are in a new part of the hotel not in the old part and they most have very bad views. Anyway this was not a major issue for us since we did not stay a lot in the room. Another annoyance was the breakfast buffet. The buffer was rarely stocked with items so you need to wait say 30 mins for them to bring more cheese or bread. Also most of the good seats with a view had reservation signs on them and you have to get permission to sit on them.
The worst part for us was the reception staff which consistently gave us bad advice (on different occasions by different receptionist) such as: 1) advising us to go to a very touristy pricey restaurant and insisting not to give us other recommendations, 2) giving us wrong directions even when we gave them a local map, asked them to mark the location, and verified a few times the address and location, 3) giving us wrong start time for events just so we do not ask additional questions. I must say this was one of the most horrible reception experiences I ever dealt with. I 100% recommend against this hotel. I think most of the other annoyances one can deal with but the uselessness and unwilling of the reception staff to help out is inexcusable.
I would recommend Hotel Villa Flori which is a little bit off the city center but the rooms and views are great. The Barchetta Excelsior is another hotel run by the same company that runs the Palace hotel. I did not stay there but I am guessing it will be the same quality of service so you may want to put that in mind.
Theft Alert at the Palace Hotel!
The Palace Hotel is a 4 Star hotel facing Lake Como. Beautiful building, well maintained with great views of the lake. Rooms are large, clean, and well furnished. All staff members were friendly and spoke english. Unfortunately this is not a safe hotel.
Security is basically non-existent. No security staff and no security systems. Room locks are not electronic entry. Rooms do have a safe. Our room was burglarized in September 2004. Not forced entry. Credit cards and identify were stolen from our room. The same day, another room was burglazrized with cash and jewelry stolen from the room.
Management assisted us in making a Police Report, but Police showed no interest. Hotel staff did not appear upset or concerned about the thefts.
Stay at a Palace on Lake Como
The Palace Hotel is a grand 19th-century hotel set in its own green park on the shore of Lake Como, just across the street from the docks where the lake steamers pick up passengers. It is also just a few blocks from the center of the attractive city of Como. Our room was so large that it felt a bit empty, even with a king bed. We had a view of the lake. The bathroom was a majestic size and was updated and immaculate. The breakfast (included) was very extensive, with excellent pastries, fruits, etc., and was served in the hotel's ornate dining room lined with huge 19th-century paintings. We also enjoyed the attractive bar/casual restaurant in a separate building directly overlooking the lake (open in summer only). While the grand old hotel sometimes felt a bit impersonal, our room was comfortable and the hotel's location is excellent. And while Como may not be quite as charming as Bellagio and other small towns that line the lake to its north, it is certainly the most convenient from a transportation viewpoint, since it has regular train service to Milan (an hour away) and nonstop bus service to/from Milan's Malpensa International Airport (also about an hour away). Thus, the city of Como and the lakeshore Hotel Palace make an excellent and convenient base for exploring this beautiful lake country. We are pleased to recommend both.
TripAdvisor Reviews Palace Hotel Como
Travel Blogs from Como
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