Pacific Inn Hotel & Suites
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TravelPod Member ReviewsPacific Inn Hotel & Suites San Diego
You got to walk 0.2m to get breakfast in another hotel. Pass the Mariott and Days Inn and you'll find it, else than us...
Room was ok, location is well situated
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Pacific Inn Hotel & Suites San Diego
Let me detail the problems at the Pacific Highway location:
-No smoking room reeked of smoke
-Burnholes in duvet, blanket, and sheet (which infers that they aren't changed much....)
-Lost me reservation, then totally overcharged me
-RIGHT BEHIND the train tracks
I would NEVER go back.
Don't listen to others
i was shocked at reading bad things about this hotel. I was checked in by a very poilte gentelman by the name of sean he was very helpful in giving us direction and giving us all the attraction info and then he help me to my room when he saw all the luggage i was tring to carry when i got to the room i was very pleased with the accomadation that were provided. I stayed for five nites and as i looked out into the parking lot everynight it seemed like the hotel was booked everynite so i can't imagine how people have bad things to say about this place if it stays so busy. I was very pleased with the room and the rate i paid 89.95 per night.
We stayed here for 2 nights during our trip through California. The location is okay. The maritime museum, Midway, Seaport Village are all within walking distance. For all other locations a car is needed. If your going to the gaslamp quarter, take the rail to get there and a taxi to return if your going out. Mission and pacific beaches (great!) are a 20/30 minute drive away as is La Jolla (great!!).
Than the motel itself, well we paid $69 per night. So we found it pretty cheap. As in all cheap places there are not a lot of glits, but this motel was comfortable enough. The staff was ok too, the breakfast wasn't very luxurious ofcourse, but not too bad either: muffins, fresh waffels, coffee, juice and a bit of fruit. The only downside was the noise from the railroad track which is very close, but in the daytime we mostly were not in the motel anyway and at night the trains didn't make as much noise so it didn't bother us. All in all we had a nice stay there and we absolutely loved San Diego and La Jolla!! If you are on a budget and do not plan on sitting in your room all the time this motel is a pretty good choice.
If you want a good time in SD,stay away from them!
Very unpleasant experience.
On July 21. 2004, I booked 1 hotel room for a big conference in OCt 2004. I got the confirmation email and the price is not cheap ($109/night).
Since there will be like 20-30, 000 people for that conference in San Diego that time,all the hotels easily get full.
From July 21 to Oct 22, they didnt contact me via email or phone. So I though everything was fine. I even recommended my friend to book this hotel for the same conference. The rate he got was $149.99 per night for the same period of time.
Terrible things happened when i arrived in San Diego. When i called the hotel, the manager said my hotel was cancelled by myself on Aug 21.
I realized they must overbook me and I was very mad at him.
They even tried to walk me to another hotel which is 5 miles away at hotel circle called Vagabond Inn.
The condition of that inn was terrible. So we refused and we spent the whole afternoon walking around hotel circle, but every hotel else was full. We called the organizer of the conference.
Thank god they found us a hotel nearby at the hotel circle.
I travelled a lot in the states and this kind of things never happened to me.
Anyway, Watch out for Pacific inns and suites.
They really bites.
It was a nightmare!!
This Motel Sucks!
This is the first thing I did after coming back I'm so regret to choose this motel for my staying in San Diego during SFN meeting this Oct, 2004. I had been in this city for three times, and I love the city. But, this time, my experience at this hotel was like a horrible nightmare! I reserved 4 months ago for a room with two separate queen size beds. The reservation was confirmed shortly and I double checked the reservation and the availability just week before my departure. I was thinking that this time, as usual, would be another pleasant trip. This dream comes into a nightmare right from the time when we checked in: my reservation has been changed, without my acknowledge! Now I have to share one bed with my colleague! The real bad thing was that: the manager is so rude and unreasonable. He won't even take any responsibility, neither did he show any sorry for this. We found that the room stinks and the furniture is cheap. One of the night lamps is loosely fixed on the wall, and, they don't even have a hair dryer unless you specially ask for it. The sound of the train which is right outside the window will knock you out at night The FREE breakfast is like garbage collection, the orange tasted like already rotted and you may wait 20 mins to get your turn to cook your waffle You know how much they charge: 200 + buck a night!!! The nightmare was not even over when we check out. On the bill, I found they charged 10 bucks for two bottles of water we never even touch it!! How bizarre this is: the manager ordered me to come back to the room and bring down those two damn bottle of water as a proof that we did not use it!! (--) I can't believe this would happen in the states. The only thing I can tell you, folks, if you want to be treated as a customer, not a street dog, and if you want a peace and pleasant visiting to beautiful San Diego, NEVER EVER choose this horrible motel. They have no sense of respecting their customer and no knowledge running a business. I proof what I said and I don't want anybody else suffers the same nightmare I had. Last word: peace.
So Sorry we chose them...
We booked 7 rooms for my family for my sons Marine Corp Boot Camp Graduation. Was the middle of the week. Not polite staff. Check out at 9am. a bit ridiculous. If you don't mind they allow dogs and the doors do not close quietly in this hotel.
We had six kids with us and they played in the pool as kids will from 3 to 5pm. at 5pm the manager told us the kids had to leave the pool area as someone complained about them playing Marco Polo..... But the dogs barked all night... Go figure.
Asking for an extra pillow was like pulling their teeth.
I will not spend $500.00 on rooms for the next sons graduation in January. We will go next door.
The web site says close to MCRD Marine Corps Station. The owner could not even tell us where it was or how to get there. ( It is 2 1/2 miles from hotel on the same street)
Double charged my Credit Card and took an hour to straighten the mess out..
Very unhappy customer.....
Not the greatest
Well, THE PACIFIC INN is not the greatest hotel experience you can have in San Diego. we got a good rate of $89.00 a night, but I would have paid a couple more dollars if I new exactly what I was getting into. The hotel is small and looks good from the outside, but the rooms need to be work on a lot. the furniture is old and the rooms are extremely small, and it also smells a little. The service is not the greatest, the breakfast advertisement is nonsense, its just some toasters and coffee in the front dest. The parking situation is "first come first serve", not that many spots available. My boyfriend and I went out on Saturday night and got back at 2:00 am and found no parking. The pool is really tiny, not that great if you are planing to travel with kids and they want to play in the pool.
The worse part of this hotel is that the trains and airplains are heard all the time. At night it is tolerable, but still, the rooms do shake sometimes. If you are looking for a hotel next to the airport, this is it, you will feel you are in the terminal.
The hotel is located close to everything, but you do have to drive to get there. No walking to the beach, or downtown.
To finish, I got what I paid for, an okay hotel for a very cheap price. The good thing was that we didn't that much time in the hotel, we were out sight seeing. But, if you like to relax in the hotel and spend a lot of time in your room, I suggest you stay somewhere else. We had a great time in San Diego, we will be going back, but not to the Pacific Inn and Suites.
Yes, the price is a bargain. But be prepared! There are bars on the room windows, a sign in the very small parking lot that says "Park at your own risk", black mold under the linoleum in the bathroom, a very limited cable tv selection, and a very meager continental breakfast. I would not feel comfortable staying there if I was traveling alone. Even with a companion I was a little uneasy.
Too much money
We stayed here for two nights while we visited San Diego/Sea World. I got the impression from the internet and from calling on the phone, that this was a nice place with a nice "executive" breakfast each morning. Supposedly we were getting this for a discounted rate of $70/night. While searching the internet I had found other places for cheaper over on Hotel Circle, but was not familiar with the area. I wanted a little bit nicer place with a nice breakfast.
When we arrived, the clerk was not very friendly or professional. Before leaving home, I had double checked on our reservation and had asked for the total amount we would be billed. When the clerk handed me the bill, it was $14 higher than what I was quoted. He said it included taxes, so I questioned how much tax was and stated that it was still too high. He seemed irritated with my persistence. Finally, he said our room included a safe, so we were being charged extra for the safe. I told him I did not request a safe and didn't plan to use it, so he finally took the charge off our bill.
This appears to be an old place, that they attempted to fix up a little bit, but not much. The furniture was falling apart, drawers were crooked, etc. We had two queen beds, which barely fit in the room. We had about 12 inches between the bed and the walls, with about 3 feet in between the two beds. The bathroom was very small. You almost had to step in the tub before you could close the door. There is no window in the bathroom and the fan didn't work well at all, so the steam in bathroom did not clear out well after you took a shower.
The pool was small and somewhat cold. There is no spa or jacuzzi.
The breakfast consisted of orange juice, coffee, bread with a toaster available, butter, jam, and muffins which were sliced into small slices. That was it.
This hotel is also located right next to Amtrack train tracks. So you hear trains constantly going by honking their horn. We were able to sleep okay, so I think the trains were quieter at night. But during the day it was quite noisy when they went past.
We had our own car while there. When we drove past Hotel Circle and I saw all the nicer and newer-looking hotels there which advertised rates around $50/night, I regretted the choice I had made.
The Pacific Inn & Suites is located right across from where the cruise ships dock, etc. So there is no beach you can walk to for swimming
I recently booked a hotel at the Pacific Inn Hotel & Suites in San Diego. I booked the hotel 5 days in advance for a weekend getaway that my fiancÚ and I had planned to go to Sea World. The room I booked was a Jacuzzi suite. I booked the room via email at first, then called to verify by phone. I called the woman 4 times to make sure that everything was set and expressed to her that I wanted to make sure I was definitely booked for the Jacuzzi suite because that was the reason we chose this particular hotel. She told me everything was fine and we were definitely booked for the Jacuzzi suite for the night we requested.
My fiancÚ and I drove out to the hotel Friday night (the night we booked) and upon arriving there the clerk at the desk was unprofessional from the start. She was on a personal call and did not hang up when we arrived; instead she gave us a quick greeting and handed us some paperwork to fill out. We had to wait for her to get off the phone before we could even ask her any questions. Then after she asked for my fiancÚ's credit card she informs us that the Jacuzzi suite was unavailable because it flooded a couple days before and that they reassigned us to a regular room with a king bed at a lower price.
This was extremely upsetting because we had not even received a courtesy call beforehand to inform us of the difference. If we had, we would have had the opportunity to book somewhere else. She apologized and said we were supposed to have received a call. She then let me know that she was the same woman I talked to on the phone all the times beforehand and she knew I had only booked because of the Jacuzzi and said she was very sorry.
At that point we asked the woman what Jacuzzi room we would have been staying in and she told us there was only two Jacuzzi rooms, which she told us the room numbers of. My fiancÚ and I asked her if we could look at the Jacuzzi room and she said that was not possible. So we asked to look at the room she reassigned us to before we decided if we were going to stay there. She gave us a key and we went to that room, which was an average room. On our way down to the main office we could not help but notice that both Jacuzzi rooms were occupied (which led me to believe the room we were originally assigned to was double booked). This was the second extreme upset.
We then went down to the clerk and told her both Jacuzzi rooms were occupied, at which point she developed a little bit of an attitude and told us she knew nothing about that. I asked her how is it that she knew nothing about people staying in the hotel rooms, and she said she had just got on shift and all she knew was what was in the computer. She told us there was an asterisk next to our name and it said (had to reassign to a different room at a discounted rate due to Jacuzzi flood). When we asked her if we could see the information next to our name, she refused and said she did not have the authorization to look into what someone else wrote (she needed their code to do that and she did not have the authorization to use someone else's code). This did not make sense because she said herself that it was right there on the computer screen but when we requested to see it she said that was not possible.
At that point I began to tell the woman that the situation was very unprofessional and inconsiderate. We drove 150 miles to get to this hotel and had not received any kind of courtesy call to inform us of any of this.
Yet, our credit card was still charged a day in advance for the Jacuzzi room (that according to the clerk was flooded a couple of days ago but according to eyes was occupied by others).
The woman then told us that there was nothing she could do but offer us the other room at 89.00 (which to me is not much of a compensation for our troubles, and which is the same price that the room is advertised on the Internet). She told that we were welcome to stay in that room or go someplace else, but according to her everywhere else in that area was booked for that particular evening.
We told her we were very upset at such poor business practices, at which point we asked to speak to a manager. The women told us she was the manager. We asked to speak to someone above her and she told us there was no one above her. She said she was the manager and the owner. This was our final upset. I asked how is it that she is the manager and owner and knew little about what was going on in her own hotel. She then began to tell us about her personal mishaps (family problems) and how she had been very busy. I told her that it was unfortunate she had personal issues but that is supposed to be separate from her business.
Again she said there was nothing else she could do for us but give us the other room, without a Jacuzzi, for the price she told us earlier. She said she did not have the authorization to do anything else. This made no sense if she was the manager and owner.
My fiancÚ became very upset and began telling the woman about how ridiculous the situation was, and how we were not going to stay there at all. The woman then refused us any further service, gave us a refund for what she previously charged us for the Jacuzzi suite and we left.
My fiancÚ and I felt we were misinformed, lied to, inconvenienced, not compensated and treated poorly. Employees at Hotel Inn & Suites, San Diego displayed extreme unprofessional behavior.
TripAdvisor Reviews Pacific Inn Hotel & Suites San Diego
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