Omni William Penn Hotel
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Historical Traveler Reviews Omni William Penn Hotel Pittsburgh
4 night Stay in April 2004
We had a wonderful time during our 4-day stay and have nothing to complain about. The hotel is very clean, safe, comfortable and ideally located in downtown. The property is a short 25-minute walk to "The Strip" or "Station Square". And Pittsburgh itself is a beautiful city with lots to do.
The staff was exceptional from the front desk to housekeeping, room service to the managers; they seemed to care about you personally. Everything we had requested was delivered without a problem.
Our junior suite was on the 16th floor and spacious. Included was a sitting area, desk, large marble bath, dressing area, power room and plenty of room for the crib, cot, refrigerator and play space. While some of the standard rooms can be small, the suites and junior suites provide lots of extra space.
The hotel was kid friendly. Since we our part of the Omni Guest Select Program, at no charge we were sent cookies and milk in the evening and orange and apple juice in the morning. There is also a Starbucks and bagel café located right in the hotel lobby. I just wish the property has a swimming pool.
The building itself is a made of classic red brick with a grand marble lobby and decorated ceiling. Everything was spotless and very well maintain. And the hotel really glowed in the evening in the general lighting and large chandeliers. The building is truly a masterpiece.
The Omni William Penn exceeded expectations to the point the service and accommodations were SUPERIOR to stays at the Philadelphia Four Seasons and the Jacksonville Ritz Carlton. This property has a unique old fashion beauty, and when combined with the incredible service and comfortable rooms, it makes it one of the best hotel experiences I have ever had on business or pleasure in more than 20 years of travels.
Lastly we were able to reserve this 4 star hotel on Priceline.com for $79 plus tax and fees, which was half off the hotel price of $160 per night. Even at $160 per night, the experience would have been worth the cost. We were able to be granted an upgrade to a junior suite because of our guest select membership.
Did'nt stay here but the lobby is grand!
Stayed at the Hilton, but checked out this hotel lobby. From the outset, the mood is grandeur. The building is impressive, lobby is dark, with luxurious furnishings and chandeliers and evokes days gone by. The mood was relaxed (a branch of Starbucks adjoins the lobby). If I was visiting again, I'd HAVE to give this place a shot. Stay if you can.
You should stay here
My husband and I celebrated his birthday and Valentine's Day (belatedly) on Saturday, February 21 with dinner in Downtown Pittsburgh and a stay at the William Penn Hotel. We had a wonderful time! We live in Pittsburgh, less than 5 miles and 15 minutes away, and even attended my senior prom at the hotel, but never had a reason to stay there.
Fortunately, I had read about the Select Guest program and joined before I made the reservation. As noted by other reviewers, our room fit the specifications I had listed in my profile. Our rate was $107, and we were given a spacious suite on the eighth floor, overlooking the park. I was sure that we were sent to the wrong room, but when we entered, we discovered our extras towels and pillows that were requested. The bed was very comfortable, and the room was very relaxing. We especially enjoyed the complimentary coffee and orange juice that was delivered to our room the next morning. All of the staff, from the front desk clerks to the bell hops to the bartenders, provided prompt and friendly service. We will definitely stay at the William Penn again and at another Omni Hotel in the future.
Unexpected Lavish Value
I am glad I read another review and joined the Omni Select Guest Program. The program is free and neted me a $350.00/ night junior suitefor $79.00/night. Upon joining you have the ability to choose your pillow type, where you want your room to be ie: high/low/ quiet etc.
The request are entered into the Omni data base and at express check my requests were granted.
Omni had a buy one night for $159.00 and get the second night free. I did this twice neting a $79.50/ night standard room. A week after I registered for the Omni Select Guest Program, I received a 2 coupons for free room upgrade for 2 stays.
For a very upscale hotel there were a few quirks.
1- When I pulled up to the front door the door man did not offer to take our luggage.
2- The express express check in had us noted for the King room I requested and the front desk clerk assured me it was a suite but when we got to the room it was not a junior suite, but a small (by this hotel's standards) King Room. I called the front desk and they said they made a mistake and sent someone with keys for a suite on the 15th floor. The suite was a large L shapped corner room, well appointed and decorated with faux antiques. It faced Mellon Park. Ask for a room on the park side. It was great for viewing the extraordinary Pittsburgh architecture. The refrigerator was on the floor oposite the alcove bar which housed the coffee maker. It was not on. It had been plugged into a dead outlet. I picked it up and put it on the counter, plugged it in and it worked great. Just seemed strange when most of the hotel is meticulously detailed.
We stayed at the Omni William Penn last week.
From the moment we walked in to the lobby, we knew that we were going to enjoy our stay. A giant Christmas tree graced the lobby, music played in the background, and the smell of Starbucks coffee wafted through the air.
The hallways were all decorated with beautiful chandeliers. Our room was large, clean, and tastefully decorated.
The bathroom was great...the size of a small bedroom.
The staff was very friendly and helpful.
The best in the Steel City
This is the second time I've stayed at this hotel, both times for about a week's stay on business. From the moment you walk into this old hotel, you are reminded of the reason people used to look forward to staying in a hotel.
Elegant chandeliers overlook spectacular common areas where you truly do feel comfortable enough to sit down and enjoy a book and a cup of coffee. The tap room bar serves food late (the hotel has 24 hour room service) and is a fun place to meet your fellow hotel inhabitants.
They're all at the bar not only because it's a good one, but because the rest of downtown Pittsburgh tends to shutter up at night.
I can't say enough about the generous staff and great service overall - I am a very frequent business traveler and these folks were the greatest. If you need to be in Pittsburgh, the Wm. Penn is most certainly the ticket.
Great for truly responsible dog owners!
We had a terrific time at the Omni William Penn Hotel! The staff was great, and the hotel is lovely.
We always travel with our dog, and that trip was no exception. They do have restrictive pet policies (boooo), but they agreed to waive them all for us and our perfectly behaved, scrupulously clean, and all-around wonderful dog (yeaaahhh!).
Because they waived the pet restrictions, we were able to really enjoy our stay. We had a terrific meal in the hotel's restaurant (which we couldn't have done if we weren't allowed to leave our dog alone in the room). The staff was helpful and welcoming, too!
A great experience. I wouldn't hesitate to stay there again!
The Best Hotel in Pittsburgh
My wife and I stayed at this hotel and it was wonderful. Every employee we met was very friendly and seemed happy that we were staying at the Omni..the room was fantastic. Food was great. This hotel is hands down better than the Westin down the street. Make this your next hotel in Pittsburgh.
Beautiful Hotel, Spacious Rooms
We recently stayed here for three nights in June and were very pleased with the hotel which is an historic landmark conveniently located in the downtown core. The room was very spacious with two double beds, a desk, lounge chair, and large double closet. Everything was very clean and tastefully appointed (standard dark wood hotel furniture, floral fabrics). The bathroom was fair-sized and toiletries were very nice (including hair conditioner which is becoming a rarity in hotels!). The public garage for self-parking was conveniently located across the street and was relatively inexpensive -- $12 for weekends and $3 for weekdays. Staff were quite friendly and helpful.
I was disappointed upon checking-in to find that one of the robes they had nicely laid out on the bed had a make-up smudge on it. The next day, despite my placing the robe in the tub with the used towels to have it replaced, I found it had been hung back on the bathroom door! I indicated my dismay on the comment card when leaving, and was pleasantly surprised to receive, a week later, a letter of apology from the hotel manager!
The only other complaints I have are minor: there are no mini bars in the rooms, and the lobby was under renovation.
Tip: Make sure you sign-up as a member of the Omni Hotels frequent guest program before you leave home. This entitles you to free coffee/tea, freshly squeezed juice, and newspaper of your choice -- all delivered to your room each morning! All you need to do is fill out a form and hang it on your door handle each night. This was a great unexpected perk that we looked forward to every day!
Overall, a good stay at a great price. We paid US$99 per night, a rate found off the Omni Hotels website and consistent with the rates on other discount travel sites.
Very elegant and romantic. Centrally located. Enjoying "high tea" in the afternoon there is a must.
TripAdvisor Reviews Omni William Penn Hotel Pittsburgh
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