Omni Severin Hotel
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Historical Traveler Reviews Omni Severin Hotel Indianapolis
Not what I expected
The hotel is in a great location. You are connected via pedway to the Circle Center Mall. This is great. The hotel, however, was mediocre.
For such a fancy place it seemed underdone. The room was clean enough, but it was definitely nothing fancy. The checkin and staff were friendly, but the pool was a stainless steel home-size indoor pool.
There are plenty of other hotels in d/w Indy that I will try the next time.
average room, certainly not worth 189.00 a night! plus tax, thank you.
Room rather dingy and bed way , way too far from tv set. Had to get a bellboy to move the bed in the middle of the room, Lackluster, bland lobby; my main gripe is being promised a group-wedding rate and not getting it for one of the nights I stayed. Wouldn't stay there again or recommend it. Too many other good downtown hotels in Indianapolis.
My husband, his eighteen-year-old granddaughter, and I spent one night at the Omni Severin in order to attend a wedding and reception.
Our room was very average. Although the official check-in time was 3:00 p.m., we were admitted to the room at 12:30 p.m. Other wedding guests I spoke with, however, were not admitted till well after 3:00 p.m. The in-room refrigerator was locked, with no information on how to unlock it.
All staff were polite, cooperative, and speedy in their attentions.
Two of the four elevators were out of service for a short time, but we did not experience the long waiting times that others have complained about.
The valet parking service was included in the price of our room, $139.
Taxes came to $16-plus. This total seemed reasonable to me, but my husband thought it was high. However, we aren't frequent travelers, so what does he know?
The bar room was reserved for an event, except for the bar itself, where all six seats were occupied. This seemed to be the only place in the hotel, outside of our room, where smoking was allowed. As a smoker, I either had to stand in the bar and smoke or go outside, a minor inconvenience.
The reception was held in the hotel. The food was good, but not excellent. The reception bar was awkwardly placed so that a large crowd gathered in front of it, making access difficult.
The hotel itself is in an excellent location with many shops, restaurants, and bars within easy walking distance. The city of Indianapolis has an excellent system of marking streets so you always know where you are and it's easy to get around the downtown area. The football stadium and the basketball arena are also within walking distance.
Was better than reviews I had read..
My wife won two night in Indianapolis (at the Omni)and I read some reviews that made me a little apprehensive about staying there. Don't get me wrong! We're not rich or pretentious and when we travel we just stay at places clean and affordable.One complaint about the Omni would be the $18 per day Valet parking fee. You're told that anytime you want your vehicle just ask and sure enough they run and get it for you..and then stand there with that forlorn look waiting for THE TIP!The pool was small and the accoustics terrible. My wife and I could not sit and talk while the kids swam. But my #1 complaint was the day we left and I when down to the lobby and got one of those brass carts to bring down our bags & things. A bellman stopped me at the elevator and informed me that I couldn't use it. I asked,"are you telling me I can't use this?" He said, "we're a 4 star hotel and we don't allow guests to pull luggage." I said ok fine I'll just lug it down without this. And I did. I had spent 2 days paying for parking at every attraction I went to, every where I went TIP TIP TIP. I wasn't about to get roped into TIPPING this guy for getting my luggage. I tip when I want to;Waitresses...when the service is good; My barber(if I want a good haircut next time) and I'll leave $5 or $10 for a maid (the unsung heros of the Hotel business). But with bellman and cabbies I draw the line.
The hotel was beauiful. The staff was very courteous. I asked for more terry cloth robes and towels for 3 more people arriving to my room the following day. No problem. We were there for Circle City Classic, and reserved a number of rooms that the rate that was considerably lower than the rack rate and stated that we could pay a day of arrival. We received a call from the hotel regarding this. A manager at the hotel gave us the lesser rates, and worked with everyone in our group personally to clear up the reservationist mix up. I loved the convenience to the mall and the RCA Dome. I check on issues like parking prior to choosing a hotel. So I was well informed. Although I was there for a huge event, we did not encounter many problems with the elevator. The restaurant was a little pricey, but I had no problems finding places to eat downtown. I would reccomend it and stay there again, and again, and again!
Having noted the negative review form above, I felt I should write about my own experience with the Omni. It was very good. They did have the expensive valet service, but I was informed about the charge as soon as I got to the hotel. The elevators were fine and there was no delay. The staff was courteous and professional. The room was quite nice. Being able to get to the Convention Center via skywalk was very convenient. I recommend the hotel.
Poor service, way overpriced
If you're looking to treat yourself, try anywhere but the Omni Severin..... When we pulled up to the hotel to inquire about where to park, a nice attendant inquired whether I had reservations. I said I did, and he proceeded to help me out of the car and write me a claim ticket. So I though this was nice, well I was shocked to see the next morning I was charged $18 for the service. The price was never mentioned to me, although it was printed in 6 point-font somewhere on my claim ticket. Ok, my bad. Shame on me for expecting something for free, but $18? The elevators were not at all adequate to service the large number of guests. I sometimes found myself in a long line of people waiting to use the elevators. Some people were so exasperated about the elevators, that they would get on in elevator going the wrong direction, JUST SO THEY WOULDN'T HAVE TO WAIT in uncertainty for the next one. The hotel booked a what appeared to be several large groups of high school kids from many different high schools (based on the vast array of varsity jackets). The halls often resembled those of college dormitories during new student week. The kids were 14-17 years old and NOT supervised. I went to the front desk, not to complain, but to get ear plugs. They had none but suggested I go to the gift shop to buy some. And of course, the gift shop was closed, being almost midnight and all. The pool was very small, and not very enticing. The workout room was about right. The room was very small, and had decent looking furniture. There was more mold in the shower than I had ever seen in ANY hotel, and I usually stay at budget establishments. The best part is that we had NO HOT WATER when we awoke the next morning! A maintenance person responded quickly, promising hot water in 5 minutes, but we never actually did get anything better than lukewarm after waiting 20 minutes. Much too cold to for a morning shower in February. The maintenance person said that it was not uncommon for there to be no hot water during peak usage times (FYI, 9:15 am on a sunday). ? This should NOT be a regularly occurring problem at a place like the Omni! I half expected Rod Serling to climb out of my closet at that point.
Great Service and Room
Being raised in Indianapolis, I knew this hotel
when it was the Severin. Several changes in
ownership later, the Omni chain has made a
great hotel out of this old building. Room 725
was a huge king bed deluxe room with large
bath, terry robes, hair dryer, turndown service
etc. Nice staff, but need a smoke free place
for a drink! Valet parking lighting fast. Only
gripe is the odor of smoke in the upstairs
meeting rooms foyer. Will stay here again!
Breakfast a bit confused. If you want to be in
the center of the action and appreciate a classic
property, this is it!
Nice place but yucky pool
The facilities are great. The rooms are clean. The elevators are slow and the pool reminds me of a morgue.
good location for downtown, links to circle mall. rooms good, typical layout, amenities
TripAdvisor Reviews Omni Severin Hotel Indianapolis
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