Omni Plaza Hotel Charlotte

My wife and I decided to get out of Atlanta for a getaway weekend in Charlotte and chose to return to the Omni. We were coming to Charlotte for the Friday night Toby Keith concert and had been very impressed with the Omni during a previous stay in Charlotte a few years back. We were greeted by a very friendly front desk staff who was kind enough to arrange shuttle transportation for us to and from the concert. We found our room to be very clean and well furnished. When we returned from the concert the bed had been turned down with a mint on the pillow. A very nice touch. On Saturday we spent the day at the rooftop pool. The deck furniture was very nice and comfortable. Fresh towels were brought out throughout the day and room service delivered a delicious lunch to us at the pool. I can't say enough about the friendliness of the staff and the cleanliness of the hotel. We ate Sunday morning breakfast at the restaurant in the hotel and it left a little to be desired, but still wasn't bad. The next time that we visit Charlotte we will return to the Omni for sure!

Very nice 4 star hotel.

I arrived at the Omni Hotel about 8:30 PM after flight from long California. Front desk service was very professional. The elevator Security feature is nice. You are required to swipe your room card to use the elevators up to your room.

Room was well lighted; nearly every light was illuminated, soft background music playing on the radio. A very nice touch. They have turndown service for those indulgent people.

Went downstairs to have dinner. I ordered and was served a very nice stake dinner. Very superb service. Never heard a place or glass land on the surface of the table. Menu item pricing was very competitive with other downtown restaurants.

Bed was comfortable. More than ample amount of towels. Nice glass coffee mugs and water glasses, as well as glass wine glasses and ice bucket. The bucket is clean and dry upon each day after previous night's use. Room is made and cleans very nice each day. Toiletries and towel replacement each day as opposed to each stay. Had a USA today paper delivered each day.

Would not recommend the Breakfast buffet, priced around $12 on my stay.

Checkout was easy. Itemized Bill receipt was presented to me under my door the morning of my checkout. No need to go to front desk.

Hotel had bag and transportation service. I was able to check my bags on checkout day until I picked them up later in the afternoon. Hotel has Limo transportation service around town as well as to the airport.

The Hotel is a anchor for a Mall between another office building. The Mall has many food places to choose from for lunch.

Great 4 star hotel.

I do travel Every Week, and i'm pretty much a Hilton kind of guy, so needles is to say that I have lots of experience with different kinds of hotels.

Anyways, I actually live in Charlotte, but I wanted to stay Downtown just for that heck of it, well... : no soda machines (wich means 6US$ for a coke or bottle of water), the people at the lobby is VERY rude, the room and ammenities were falling apart and besides the constant noise coming from everywhere, apart from being charged 8 bucks for NOT parking there (I parked on the street) and the fact that even though there was a "not disturb" sign on the door, room service knock on my door until I had to get up at 8:20 AM on a sunday morning to show them the sign... and tell them to go away... I did not see a third star at this hotel, but they do have 24 room service wich puts them "up there" at the fourth, but if you think about it, Wendy's opens late, Jack in the Box is open 24/7 and neither of them are considered nothing else but a cheap place to eat... got my point? do yourself a favor and don't go there, and for the lady that was celebrating new years there... you must have been very very drunk, or you need to get a life ;o)

And by the way, they need to update also their 1982 mattresses...

My husband & I stayed at the Omni over New Years Eve to attend the events on the square. I was very impressed with the security procedures of the hotel, management presence at the doorways and the cleanliness of the hotel during such a large event. It made my husband & I feel very safe and appreciative of quiet hallways that I did not expect to find during New Years Eve. Our room was perfect because of the view of the square where all the activity was. On New Years Day, we ate the brunch offerred by the hotel, which was a bit expensive at $20 per person, but the food was good.

If I have the need to stay in Charlotte again, I will definitely choose the Omni. It is right in the middle of everything that is Charlotte.

My husband and I were looking to just getaway for a weekend, somewhere close by since we didn't want to have to use "valuable" vacation time. We wanted to stay in at least a 4-star and the Omni looked good to us! We were a little dissapointed that the mall was closed, but there were still plenty of things to do in Uptown Charlotte. Our room was comfortable. I was a little dissapointed in the bed, I had a hard time sleeping on such a "firm"mattress. We enjoyed ourselves very much and were overwhelmed by the staff's helpfulness and hospitality. Overall, a very enjoyable weekend!

The Omni Hotel in Charlotte is a great place to stay the entire staff was friendly and helpful. My husband and I were treated with honesty and respect. We have traveled to Charlotte for the Coca Cola 600 weekend for the past 4 years and never stayed in a place where we were treated like someone. I would recommend this hotel to anyone staying in the Charlotte area.

My girlfriend and I stayed at the Omni the weekend of Jan 24th upon arrival I was greeted as soon as I pulled up. My upgraded room was ready for my when I walked into the lobby. the front desk staff and bell/valet was polite and timely especially Josh and Melvin from the bellstaff. I would defiantly recommend the Omni and I will be staying there again in the future.

Weight room on the 2nd floor ... equiptment was broken on several pieces. Just need someone to check it out and fix it. Thanks.

"What's the Point" got it right in his title and here's why: what's the point of putting an architecturally cool hotel on the bussiest and most dynamic intersection in Charlotte if you're going to let it go to....?

In desperate need of updating and just a general airing-out. Not deserving of the four star rating on Orbitz and Hotwire. Old, staid style to what should be a cool property. Omni Hotels should be ashamed and That's the Point.

I travel to Charlotte frequently and wish I had read this before my last trip: What's the point? My upgraded $170 room (located in the interesting all-glass corner) was at a comfortable fifty degrees when I arrived. When I stopped shivering, I was able to focus on the peeling wallpaper, the poorly-tended leak from the showerhead that had scored the drywall, the poor tape repair to same (despite the fact that the showerhead still sprayed water overhead), and the dated, somewhat grungy carpet and upholstery. I also noticed the absurdly over-priced refrigerator treats when I had to call for my bags to be delivered to my room (is this something you have to ask for at check-in?). The staff was indifferent to my complaint that the computers in the business center did not work ("They don't care" the clerk said as I got my refund. "They haven't worked in months." "Then why don't you post a sign on the door so that I could avoid wasting thirty minutes?" "It doesn't belong to the Omni." "Yes, you advertise it and I needed it. Who is the 'they' you spoke of when you said 'they don't care.' Let me speak to them." "No.")I sometimes like anonymous corporate hotels, but give me one with a kept room, a decent wine list (four selections of Chardonnay, all of them staid) and a helpful staff. Next time it is back to the Dunhill.[One staff member I contacted prior to my trip was helpful in arranging a lesson in the nearby athletic club and warning me away from the hotel restaurant.] When I told my wife of my trip she reminded me that I should be grateful that I do not have cancer. She is right, but I'll still stay somewhere else. Ross Young