Omni Mandalay Hotel at Las Colinas
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Spent a few hours in a town called Grapevine near the Dallas international airport in Texas during our 8 hour layover. We're waiting to board our plane to Frankfurt now which has been delayed yet again (flight from Rio was previously delayed too). Don't worry, not a technical issue. Something about the service staff not being ready. Fuhh! ...
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... of the city, it is safe, well built up and beautiful to walk around. As I walk from the train, my pace is slow, the sun is out, it is hot and I am loving the sun on my face. I lift up my head, smile at the sky and enjoy the moment. The freedom of travelling is a satisfying feeling, especially when you successfully navigate a city!
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The Weekend to Remember -- Loved the Omni Mandalay
My Wife and I celebrated our 8th anniversary at the Omni Mandalay. We stayed on the 26th floor with an awesome view of Dallas and Ft Worth. The nonrefundable package we booked, which included a Mandalay Suite with free breakfast each morning was an outsptanding value. The Service was spectacular and staff was very friendly. I recveived outstanding help from the Concierge which helped make it the romantic weekend we were looking for.
Look online and if able - Book the Nonrefundable Pkg they have - Also go for the Suite - you'll be glad you did. Treat yourself to in Room Breakfast, which is include in the Pkg.
I stayed at the Omni Mandalay on Aug. 14th on my wedding night. But my experience with them started about 2 months before then. I made a trip out to see the Hotel and when I got to the front doors they were opened for me. I went to the check in desk and two people were being helped by the 2 staff. I was content to wait, but the concierage (sp?) walked over to me and asked if she could help. When I asked to see one of the Mandalay Suites she quickly checked on the availability and found one I could look at. When I saw it I was certain that is where I wanted to stay. Really nice, great views off the balcony.
Stayed at the Omni Mandalay in the Dallas area the week of July 19th 2004 for business. I look for a mid-range hotel when travelling, but because of my wife's preferences I have plenty of luxury hotel experience. And in this case my employer was paying.
My husband and I needed to get away so with one day's noticed I booked the "rendevouz" package. I also selected the express check-in option. Situated in the Las Colinas business district, the charm of its locale comes from being right on the Mandalay Canal. We drove up and parked our car in the complimentary self-park car garage. It is right beside the front door. We walked into a lovely, tropical plant-filled lobby with a great view. Our check-in was hassleless. All they needed was an imprint of my cc. My keys and breakfast vouchers were all ready for us because we selected express check-in. They even had a king bed room for us which I had requested when I made reservations online. Our room was on the 27th out of 28 floors. It was over-sized and well-appointed. The beauty of it was the view of course. Our room looked north and west and onto Williams square which has the famous Mustang statue. Dinner at Trevi's was good--not amazing, but certainly acceptable. The atmosphere, view, and friendly staff helped make it a very pleasurable dining experience. 2 wedding ceremonies and receptions were going on and we never felt cheated of attention. Returning to our room after dinner we found the bed tturned down, jazz playing, and chocolate covered strawberries awaiting us as promised per my interet booking. I was expecting the strawberries to be mediocre, but they were surprising good. Room service is 24/7 with sandwiches served in the wee hours of the morning. We ordered at 1 am and within 20 minutes had a very courteous server deliver our food. Even my husband's very specific special requests were attended to. Our package provided for either the buffet or a room service breakfast. We chose to go down to the buffet. Aside from runny scrambled eggs which all hotels seem to suffer from, the buffet was excellent. It's your basic variety: yogurt, cereal, all types of pastries, breads, eggs, french toast, omelette to order, potatoes, bacon, sausage, and several varieties of fruit. Again our waiter was excellent. Sometime during the night our bill was placed under our door. We checked out by leaving a voicemail on their automated system. For very little more, we could have enjoyed a suite. The suites are in the 4 corners of the floors and include a seperate living space as well as balcony. We snooped around Sunday morning after the weddings Saturday night. The banquet rooms are quite nice with canal views. There is a decent and complimentary gym. I've stayed at the Mansion on Turtle Creek, and while this hotel is definitely not at its level--neither in cuisine nor room furnishings-- it does have classy rooms, excellent service and staff, and beautiful vistas. The food is at the very least good. It's location, in-between Dallas and Fort Worth, is quite ideal for exploring the metroplex in its entirety. I think it's an excellent value especially if you choose an internet package which includes breakfast. Oh and 2 black swans reside at the hotel in their own Pagoda which is next to the pol area on the canal. They are very sweet.
Beautiful Rooms and View
The Omni Mandalay is a beautiful hotel with a great view of the canal and Lake. The front desk was very friendly as well as the room service. We did encounter a problem with the the front desk not knowing that breakfast was included in our room rate - the Ideal Escape package. They had to be reminded both mornings and then it still took a few phone calls. We stayed on Memorial Day Weekend and there was not much to do in the neighborhood...all the shops on the canal were closed but a good selection of restaurants are a short driving distance away. Overall a good experience...especially for the rate we paid.
So grand but so little service
it is less tacky than others and not too bad...till you need help. We left something at our last hotel and needed help in getting it from Scottsdale to Vegas. The is NO ONE at the front desk that could offer anything, not even a phone book...NO ONE. The best they came up with was to hire a limo/driver for $1,200!!! to get the items... I spotted the Four Seasons sign and escaped to get help from the desk there...and "of course, let me make a call...that should do it, sir" We got our goods and (for $250 in four hours!) WE MOVED TO THE FOUR SEASONS and now ONLY stay there!
We stayed here right after our wedding jan 4th 2003 for 2 nights it was very nice however we had the rendevous package and they forgot to put our rose on our pillow each night ( we had the package 2 nights in a row) and the champagine that came with the package was TERRIBLE the second night we took the bottle home and didnt even open it . it was so bad. However it was over all a good experience and we went to eat in the resturant and told them we had just gotten married and they gave us a free decorated desert as congraduations . We plan to go back there this week on Friday the 2nd and spend the night to celebrate our 1st anniversary . We hope the problems will be solved this time .My husband I think has even reserved the same room .. we again will have the package and will see if the champaigne is any better or if there is a rose this time on the pillow.
I had been given rave reviews on this hotel and chose it over the Four Seasons and the Mansion. It was our 32nd wedding anniversary and it could not have been a worse experience. We checked out after one night.
Besides the fact the hotel was hosting a Fraternity Convention and the rude young men kept us awake all night, we also found that the hotel was understaffed for the weekend. We did not get served in the piano bar, the keys did not work, the concierge failed to cancel a tee time after we asked her to. Then when I called to ask the concierge on duty to follow up with the golf course, she told me it wasn't her fault and I should call back later. I had to call twice for a bell man to get my bags after 20 minutes. Never will return to this place.
We stayed at the Omni Mandalay for our 1st Anniversary, and everything was wonderful. We got the Romance package which came with a corner suite overlooking the lake. The room was very nice and the staff was very polite and helpful. From the moment we got there, the staff was trying to assist us in every way possible. The bellhop even offered to go get ice for me that was located on a different floor. For dinner, we went to the hotel restaurant downstairs. The food was pretty good, and the mood was romantic. I just mentioned on the way in that it was our anniversary, and the restaurant manager came by our table and offered us both a free glass of champainge to celebrate. Later, housekeeping forgot to leave the roses that came with our romantic package. After a quick call to the front desk, the attendant fixed our problem immediately. The very next minute, someone was at our door to deliver the flowers. I would rate the service as excellent. Overall, my wife and I had a wonderful time here. It was very romantic and I would recommend it to anyone looking to get away for a quitet weekend.
Great Hotel in Dallas!
I wouldn't stay anywhere else in the Dallas area. The rooms are immaculate and are very comfortable. The service is top notch. The pool is wonderful, and you'd almost want to come here and spend your vacation. Great little workout facility as well. Quaint setting near a small waterway and close to the highways. This is a great hotel!!