Omni - pretty good, but lacking in attention to detail

The Omni Houston is such a great hotel in many ways, but in others they really drop off. Great lobby, great restaurants (though pricey) amazing service in the restaurants and the valet folk are excellent too - very attentive. In fact to give them extra credit - they were awesome!

The hotel has a weird damp smell about it. This could be due to the water feature in the lobby - but you sort of get used to it. The rooms, at first appear to be a bit old fashioned, but the beds and bed linens are great and they really give the rooms a luxury feel.

The problem we had when we stayed there, was the bizarre housekeeping service. They'd make up our room, but do things like take away the robes one day, then remove all the coffee, or only leave decaff. One time they removed the coffee glass caraf and cups. Also the doors were a bit dirty. Little things really, but I felt that our room was made up in a slap-dash manner.

Also one afternoon I came back to the room to find a workman drilling a hole in the ceiling. It would have been nice to know in advance that there would be some guy in our room working. I felt my privacy had been invaded a little bit. I also had to hang out in the lobby with my baby while the guys finished drilling.

They did try to make good on the whole housekeeping thing by giving us free coffee, but it sort of marred the whole Omni experience and I felt petty having to complain about it.

We stayed there for 5 nights and I felt that they lacked an attention to detail - housekeeping wise for the duration.

All in all it's pretty good value for money (restaurants aside). The pool area is great.

Would I stay there again? Yes probably, as all round it's pretty nice.

Very pretty hotel with nice service

I stayed at the Omni while in Houston for a conference. The hotel was very nice with great service. My conference was not at the hotel, so I spent relatively little time there. However, after a long day, it was nice to come back to a relaxing atmosphere. One evening, another person and I decided to return to the hotel for drinks. We went to the restaurant, and they told us we could sit in one of the many lovely seating areas in the hotel and a server would come to us. That was very nice. The simple touches were elegant and much appreciated. The only draw back I can think of was the terrible road construction outside to hotel which made access difficult. Of course, this is no fault of the Omni, but a nuisance nonetheless.

Good hotel for business people

I stayed at the Omni Westside in Houston for 4 nights in January 2006. This was a business trip and the hotel was chosen because its location is near to the major oil company offices in Houston. It's alongside Interstate I-10 which is a very busy freeway which is also having allot of construction work by the hotel and which is impacting the various other roads nearby.

The hotel building is impressive and particularly on the inside as there is a vast atrium which contains the lobby, restaurant, lounge areas, private dining areas and the entrances to other rooms such as conference / meeting rooms. It is attractively designed with a water feature that connects with the lake outside and contains huge fish.

I requested a quiet room as I was concerned about the noise and mine (4224) was very quiet. It was a standard two double bed room which seemed like it had been decorated relatively recently. The bathroom was very small - the open door almost reached the toilet and the bath was really only big enough for use as a shower.

I only sampled the restaurant at breakfast which was good with friendly and efficient staff even at busy times. The bar (Black Gold) was small but inviting and was a welcome retreat after a days work. I didn't use any of the leisure facilities like the pool or gym.

One service that was particularly noteworthy was the concierge desk. They provided an efficient complimentary shuttle service to the oil companies (and no doubt other businesses) in the morning and evening plus they would take you to the shopping mall, restaurants - wherever you wanted in a five mile radius outside of these times. Getting a taxi is not easy in this part of Houston for some reason and so you need to book one rather expect one to be passing or waiting outside the hotel. In fact, on a couple of occasions when a taxi wasn't available the concierge staff took me to business meetings which were well over 5 miles away - possibly nearer 10. The level of service from the concierge desk impressed me. It was also staffed by friendly individuals who seemed to care.

This was a good business hotel and I would recommend it to anyone who wants to be stay on the Westside of Houston.

Nice hotel with a slight problem

This is a wonderful hotel just recently renovated. This is my second time to stay here in as many months.

A very quiet hotel. There was a wedding taking place at the hotel the day I was there and it still seemed quiet. The only reason I can not give it a excellent rating is the restaurant inside the hotel, while the food is very good, my waiter this time was terrible, very bad attitude, throwing things I requested on the table without saying a word, not refilling drinks, many other things that just made my dining experience less then what it should have been. Another problem was as I was just about done with my dinner, I had a little visitor come walking across my table... roach!! Yes a roach. I stood up and sat at another table near me, my waiter finally woke up and noticed something was wrong, he went to get the manager, after I explained what happened, the manager said they had just sprayed for bugs a day before this has never happened before,, (right)... and offered to pick up the cost of my dinner. While this is a good gesture on the part of the hotel, I felt sick the rest of the night. As far as the rooms, they are very nice, all new furnishing, I would stay here again, but not eat here, where there is one there is many.

Awesome Hotel

I had previously read some bad reviews about this place so I was a little bit leary. However, once I got there and saw the hotel, my fears were put aside. This place is awesome. The service was excellent, the room was clean and simply beautiful. The bathroom was stocked, the towels fresh, the bed comfortable. I paid 100 including tax for one night and it was a steal. The inside of the hotel is awesome, with a beautiful fish pond. We ate breakfast at the cafe and it was great. The place was simply great. I will go back again.

At least it was cheap

We stayed at the Houston Omni Westside for one night in October 2005. I have previously stayed at the Houston Omni (near the Galleria) and thought it was a very nice hotel. We placed a reservation online for this Omni for $89/night. The hotel staff was courteous although they only mentioned upon our checking in that we may hear some construction noise between the hours of 9 AM and 6 PM. The lobby was spacious but filled with a wedding party when we arrived. The koi pond had oil or some type of chemical floating on the top of it. (Made me feel sorry for the fish!) The fifth floor looked like it had already been renovated because the carpet looked new and the furniture was of modern styling. However, there were crumbs and cereal bits on the floor. The bathroom was tiny but well appointed.

It was a Saturday night that we stayed and we retired early but around 11:30 PM we heard banging on the door (I thought it was ours) with some kids trying to get back into their room. Also, the room doors are very heavy (but obviously not soundproof) and they slam loudly. I heard this periodically through the night.

The bed was very soft (too soft for me) and the comforter smelled like men's aftershave. (Yuck).

Overall, the hotel is attractive, the staff courteous but minor touches as mentioned above make me not want to visit here again. The Houston Onmi is much nicer.

Flashy Texas Style, but noisy

Let's start with the lobby that is lush with plants and vases of orchids...water flows all around, inside and out, filled with huge koi and turtles...the kids loved feeding them and being able to be close to water...

The restaurant was surprisingly good and did a good job of catering to the under 6 set....altho our grandkids decided that our food was better and ended up eating off of our plates...The bar is lacking in ambiance and seats, altho peanuts are fun to eat and then throw shells on floor...

The hotel hosted a high school prom the weekend we were there and we feared the worst...teens running thru hallways all nite, yelling and screaming outside.....but this was NOT the case...they were contained and no one in our group heard a peep from the prom goers after we retired for the nite.

The rooms are nice, but becoming a bit shabby. Carpets are thin and bedspreads had stains. I do like to have sheet enclosed blankets, as it is so much cleaner than just a blanket on the bed. The maid service is good, but they bang in and out of rooms starting at 7 am making a late sleeping morning impossible. The prices for the in-room bar are astronomical. There is a Conoco station across the street for water, sodas and snacks.

The pool....we came a day earlier than the family planned activities, looking forward to lounging at the pool, having a sunny umbrella drink and playing there with our grandchildren. WRONG.....someone designed that pool for the hard of hearing, because it is blasted all day with the hotel's air compression system. It is so noisy that we couldn't even consider bringing the grandkids cause 1. we couldn't hear them talk to us, or even hear where they were in the pool and 2. we were afraid of damaging their tender ears with the constant noise...Even in the hot tub, the noise was pervasive. I lasted one hour and left feeling like I had been in the engineroom of a huge oceanliner...Due to this lack of consideration for pool guests, we will never return to this hotel. It's a shame, because the rest of the place is pleasant.

Wish I could live here

I stayed at the Omni Westside in February 2005 and was very impressed by the service. The staff were uniformly friendly and helpful, and the hotel itself was very nice. Room service was very fast, and the courtesy van was convenient and ready to go (at least to the BP campus) with just a few minute's notice. Altogether an excellent hotel experience.

Lovely!

The Omni Houston Westside is a lovely hotel. I stayed for three nights (in May, 2004 - over Memorial Day) while visting an old friend who lived near by in Katy, TX. The staff was very helpfull and gracious, the lobby was spacious and inviting, room service and wake up calls were always on time. The ONLY problem was mositure. My room, and the entire hotel for that matter, seemed damp. However, that could have been due to the weather outside(extremly humid). Overall, it is a lovely hotel and I plan to stay there again.

Very Nice!

Very nice room on I-10 on west side of town. Given that the hotel was rated 3 stars I was not expecting a place as nice as this. One nice freebie was wireless internet access included in the price.

Everything was what you would expect in a fine hotel. I would definitely recommend it.