Omni Houston

Upon arrival we were greeted by a friendly and professional staff with complimentary champagne. Many perks for Select Guest membership. We were upgraded to a junior suite that was luxurious and comfortable with a great view and large marble bathroom. The fitness center is clean and well equipped. Lockers and showers are available if you plan to use the co-ed Jacuzzi. Their complimentary towncar service made it convenient to get around. Room service was quick and the food was always delivered hot. The staff at this hotel is top notch and does everything to insure customer satisfaction. I highly recommend this property and would stay there again if we return to Houston.

I found a one night's stay at the OMNI on Priceline.com for $125. I felt that it was worth every penny. The staff was wonderful, the room spacious and quiet, and the amenities wonderful! I had a massage down in the spa, and even had a hair dresser cut my hair in my own hotel room! Give this place a try!

The hotel is rated 5 star everywhere, but certainly that does not seem true. The Self Parking is a definite letdown. You expect to feel like a queen staying in a 5-star hotel. However, this queen needs to bless her subjects waiting to ogle at her from the pool, gracefully climb down a flight of gentle stairs before climbing up a few for a change.

The service was pretty good and so was the interior and room maintenance. There are occassional discounts on expedia, which made it worthwhile.

I've stayed here several times on business. It's in an extremely congested part of town but there are usually policemen directing traffic which helps you get in and out of the hotel. The hotel is a ways off the street so traffic noise is not a problem. The lobby is lovely and the rooms are nice but a bit small. The fitness room is good (free weights!) compared those in most other hotels. The black swans are fun and the pool is impressive but for some reason it's just not very inviting. I was dissapointed to find that the hot tub is in the fitness room so it's not the kind of place you can relax in with a gin and tonic after work. On the whole it's a nice hotel but I'm not sure it's worth the price.

OK for the discounted price but NOT a 5 star as advertised. The rat pack would have felt at home here. And nothing's changed since. Clean but very dated. And the parking IS a problem.

Not a great hotel. Expedia gives it 5 stars, but I though t it was very average. The self parking is a major inconvenience. The beds are pretty uncomfortable. It was more like a three star hotel and the service was wanting. They left a note to tell us they changed the clocks for daylight savings time, but when we woke up the next morning we found out that they hadn't!! I would stay somewhere else for the money.

If you are going to do selfparking, make sure you drop your bags off at the fron door! The Omni placed self parking far behind the hotel. (Omni is always pushing you to buy the valet parking.) If you park and then try to carry your bag, you find yourself in front of all the pool bathers. For some reason, this hotel makes you walk down a flight of stairs, past the pool bathers, then up another flight of stairs! If you decide to stay here, remember parking is free. Look at your bill when you check out, they will try to charge you parking.

We had our lunch wedding reception at the Omni and it was terrible. We decided to go with the Omni because of its high ratings, but we were deeply disappointed. We had a lunch buffet menu and there wasn't enough food for everyone. Our guests tried to go back for seconds, but they didn't have enough food for seconds. In addition, the service was terrible. The Omni didn't provide enough service attendants and our guests were waiting for glasses to be refilled and plates/silverware to be taken away. I think the Omni totally ripped us off. We ended up paying about $10,000 for the event which wasn't worth it. Of course, we complained to the hotel manager and he didn't do anything. He said that the Omni is on par with other hotels. Luckily, we had a second wedding reception in Hawaii at the Sheraton Moana Surfrider and it was a 100 times better and everything went perfectly. The junior suite at the Omni was decent. But, I doubt I'll be staying at the Omni again after such a horrible experience.

The Omni Houston is our chosen place to get away and come home recharged. We have stayed at hotels all over Houston and other cities and this place is the best. We stay every few months. It has a very classy atmosphere. When we are there, they make us feel like we are the only guests in the hotel. We prefer the Junior Suites, but all of the beds are suberb. The spa is quaint, but wonderful. Curtis B. gives the best massages. I highly reccommend La Reserve for dinner. The service is impeccable and food is delicious. The head server has been there for years and is excellent. For dancing, the Black Swan is a club on the bottom level and is a nice place to drop in. We reccommend becoming a part of Omni's select guest program. We could go on and on about this place. It's reasonable and worth the $$. Try it yourself. When we go, we never even leave the hotel.

The general service of the reception area and doormen was excellent. However ,the hotel is really let down by the poorly trained staff and money grabbing ploys in the restaurant Cafe on the Green. On 2 separate occasions our order was either wrong or incorrectly cooked. Having pointed this out the meals were taken away and returned still incorrect. As soon as you sit down to breakfast you are charmingly asked if they can offer you some fresh orange juice and coffee. When we get the bill we realise these cost 4 dollars each item. Thats 16 dollars for 2 people before we've eaten any food.Once we realised this we refused coffee and orange juice . The smiles soon disappeared. Are they on commission?We had noticed generally how well kids are looked after in the states but not at this hotel. One of the reasons we chose it was because they had a "kids programme". This meant receiving a backpack with colouring stuff and books. I was told they had run out because they had so many children staying. Where these mountains of children were I dont know because I didnt see them. If this is a feature of the hotel, doesnt someone check supply?Basically I feel this hotel is trading on past reputation. It needs to get its act together because someone has taken their eye off the ball