Omni San Antonio Hotel
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Historical Traveler Reviews Omni San Antonio Hotel
Room and be were way too small for a family of five!
We were very excited to be staying at a four star hotel. My husband and I, along with our three children, could not wait to experience this. We went to San Antonio to visit Fiesta Texas for our summer vacation. When we first arrived at the Omni Hotel, we took forever to locate any available parking, although we could have paid valet parking for $7.00, we didn't. Once we checked in I mentioned our "Select Guest Member" free upgrade coupon but they informed me that they were not able to upgrade because they were totally booked. Finally we went to our rooms with yet another disappointment, we were SHOCKED to see such a VERY SMALL ROOM and especially two VERY SMALL BEDS! We knew this would be a major problem since we were a FAMILY of FIVE! We quickly called the front desk, and after speaking with three different persons, one of them suggested maybe one of us could sleep on the floor, (excuse me? I don't think so!). The other suggestion was another room which would have one king size bed, I thought that idea was more absent minded then the first. And if all their rooms were booked, why were they even suggesting another room? Finally I ask to speak with the manager to see if we could at least get a roll a way bed. He didn't even personally call us himself, he just told the front desk to let us know that it would be ok. Now they have a so called "OMNI Kids Program", they didn't even give us the kid's bags or even explained to us what it was all about, (another disappointment!) If OMNI had shuttle services, we surely were not informed, of course another disappointment. The breakfast buffet was ok; although we expected something more then average from a big acclaimed fancy restaurant called BOLO. Overall the stay was ok, despite of our vast disappointments. The OMNI should not advertise something they WILL NOT be able to accommodate, especially the OMNI Kids Program! This was really not a FAMILY based hotel; I don't know why OMNI claims they are?
Shaky Start But Excellent Service
The Omni San Antonio is a wonderful property located just 10 minutes from downtown.
Upon our arrival in San Antonio, we called the hotel for directions - which was not very helpful at all. The normal ten minute drive from downtown lasted approximately 3 hours by following the hotel directions. When we arrived at the Omni San Antonio, I requested to speak with the manager about this problem and she promptly called my room and made sure that our stay was pleasant. For the trouble that we had, we were upgraded to a king suite compliments of the hotel. That's a value that can't be beaten.
As an Omni Select Guest, we received prompt morning beverage service along with our newspaper. This was a very nice gesture and excellent service.
All of the amenities of the hotel were well thought out. There are two swimming pools - one indoors and one outdoors. The indoor pool is a regular rectangle, while the outdoor pool is a little more fun as it has a lap section, volleyball section, basketball section, and plenty of floaties. Both pools are accompanied by hot tubs - which is a real treat... as most hotels may have one hot tub. The inroom ammenities are excellent - they included Institute Swiss items, luxury robes, etc.
I highly recommend the Omni San Antonio for business, pleasure, etc. It is a wonderful hotel that houses so many attractions such as live entertainment in the lobby bar on Friday and Saturday nights, dual swimming pools, fitness center with refreshments, pool side cabanas, suana, and much more.
Would I stay there again? Yes, I will. :-)
Nice Getaway :)
My husband and I were getting away for the weekend for his birthday and chose the Omni as our hotel. When we arrived we were greeted with smiles and very courteous staff. We checked in and were pleasantly surprised to hear that our room was upgraded FREE to instead of just a King, but a King room with Parlor. NICE! When we opened our room, we were happy with the space. The bed was SOOO comfortable, i wanted to take it home:). Located conveniently for us,we were able to visit Six Flags, The alamo, and the Riverwalk within 15mins....The only flaw was the AC in our room wasnt functioning properly...if we turned it on, after a certain time it would start making noises.
Receptionists are the face of your whole business.
"Girl's night out" for me and my daughters, aged 9 and 10. We booked a Leisure special so we could stay until 5 on Saturday. The Breakfast was exceptional. Breakfast for four=$40 well spent for plenty of food with full flavor. The employees were all very professional. However, the night desk clerk was so professionally annoying, uncooperative and snotty that I almost forgot how wonderful the waiter and the concierge were. When I called on the phone, because I was afraid of her, I got great service. I wanted to call and ask for stuff just to see how snappy and sweet the people were. The hotel seems to run itself with the effficiency that implies a happy team of magic elves. I brought children with me to have a fun weekend enjoying the pool and had mentioned this in my reservation. The Omni kids program was not "all that". When I went downstairs to see about the phone service, I asked about the kids program and was given a paper bag with crayons and coloring books, cards and candy. (The phone service was not included because we paid for the room in cash. Even though we had given them a credit card number to reserve online, they needed to "run the card through" in order to start the phone. ok, whatever.) There were a lot of kids there that weekend and we had a great time playing in the indoor pool with them. The lady in the gift shop was pleasant to the children, even when no adult was apparently looking, and sold them sodas and snacks. Our room was far too small, but the view and the amenities were fantastic. Next time I will try a larger or maybe a corner room! I must agree that the pillows were definitely lumpy, though. The Morning more than made up for the questions I had the night before. The bill was made right, The checkout time was lengthened, our Select guest status was finally "found" on the internet, and the kids were delivered a backpack with toys and games (giant checkers and etch-a-sketch). we didn't take it home. I wonder if we should have...
Disappointed with service expected from a four-star hotel
When reserving a room I explained to the reservation agent I wished to dine in the Bolo's restaurant. The agent gave me opening and closing times only but failed to inform me reservations were required and of the specific seating times. I was very disappointed when I was unable to dine there as no reservations were made. When I brought this to the attention of the manager, who happened to be passing by and inquired how things were with my stay, I got a very "pish-shaw" attitude, a "too bad, so sad" type answer. Not even a "I'm sorry" from her. On check out day a letter was slipped under the door urging us to use the "Express check-out" service so we would not have to wait in line. I followed the directions and when I went to pick up my final statement on the way out, guess what, I had to wait in line. The service desk girl did not even acknowledge our presence with a "I'll be right with you." or even a glance and a smile! When I was eventually waited on and the check-out girl inquired about our stay and I related how my specially planned romantic New Years eve was scoffed by lack of information given about Bolo's reservation requirements her exact words were: "Aww, that's too bad." I expected at least an "I'm sorry" and an offer of a small (5 or 10%) discount on our next stay or even a book of hotel matches! The most friendly, service concerned persons we met were the bellmen (they opened the door for us and greeted us with a warm sincere greeting every time we went in or out) and the housekeeper (who brought us additional coffee to our room and expressed a sincere willingness to bring us anything else we desired). I didn't expect my rear-end to be kissed however I did expect the service to be of a higher caliber than if I was staying at a Motel 6.
Top Notch Hotel!!!
This hotel is incredible. Many people who visit San Antonio probably want to stay right downtown on the Riverwalk. This hotel is about a 10 minute drive to sort of the outer edge of the city. It's very easy to locate, however, right off the freeway. It is still pretty close, so if you have a car or a cheap cab ride downtown is no problem, I highly recommend this hotel.It is 5-star all the way! We booked on Priceline for $90/night and were treated no differently than if we had spent $300 (which often happens at other hotels when dealing with priceline guests). We were even upgraded to a King Suite which was beautiful and had an awesome view. The room was classy, elegant, clean, lush and spacious. We ordered breakfast one morning from room service and it was incredible. The service was totally polite and helpful and the hotel was stunning overall. I cannot recommend this hotel enough, as we will surely book again at the Omni when we go back to San Antonio.
Great place to stay with near by stores
The room was great and the bed was very comfortable. Nearby were great restaurants, stores, and only a 7-10 minutes drive to downtown SA.
Also, a great view of the hill country and an average fitness room.
The only negative comment would have to be the pillows. The pillows were very small, lumpy, and uncomfortable with no support.
Simply the perfect hotel
the of the most comfortable hotel i have ever stayed at. the staff treats you like your the only guest there, twice i requested different items (extra towels, and a rollaway bed) and within 5 minutes of my request, the items were at my door. the rooms are very clean and the design has the utmost comfort in mind. i took my family to sea world and stayed at the omni and we had a wonderful stay. i am only gonna stay there when in san antonio from now on. an indoor and an outdoor swimming pool and jaccuzzi's, seperate lanes to swim laps in, a comprehensive workout facility, delicious food, comfortable rooms and a great staff made this the perfect hotel. the topper was getting the room for $70 a night on priceline. hats off to the omni!
Great Place to Stay!
I have stayed in several hotels ranging from the Driskill in Austin to the Westin San Antonio, but the Omni wins out. This particular Omni has an indoor and outdoor pool, which is very convenient when you have children who MUST swim while on vacation. The service was Great, staff very friendly and the accomodations tasteful and clean. I would definitely recommend this hotel - especially if you have children. The only downside of this hotel is that it is located in the Medical District and is not directely on the Riverwalk. It was however, very close to Fiesta Texas and Sea World and there were tons of restaurants to chose from nearby. You get a lot more bang for your buck here!
Great Hotel With A Not So GreatLocation
The Omni Hotel is a 20-story high-rise hotel in the northwest district of San Antonio. This area is otherwise
know as the "Medical District" due to the plethora of
hospitals, medical schools and the like in this area. It's not too hard to find if you're coming from the San Antonio airport.
You simply take 410 West and merge into I10 West and take the Wurzbach Rd exit. The hotel is this complex called the Colonnade, where there are serveral shops and restaurants like Bennigans, Texas Land & Cattle Steak House, County Line BBQ and the usual Starbuck's. There is also a huge HEB grocery store across the street.
If you ever plan to stay in this hotel and if you have never stayed at the Omni, it would be advisable to go to their website ... and register as a "Select Guest", at
no cost. When I checked in, they had actually got all my
preferences, including a corner room. One window faced north and the other east. The room was very nicely appointed, with a minibar, cable TV, a bathtub in the bathroom, etc. The furniture was in dark wood with a antique look to it, though it was very modern. There was also both an indoor pool with jacuzzi and a bigger outdoor pool which had 2 lanes for doing laps. . There was also an outdoor jacuzzi. All in all, I had no complaints about
the hotel itself.
The only problem I had with this hotel is LOCATION, LOCATION, LOCATION. It's about 11 miles from downtown and the RiverWalk and since was my first time in San Antonio, I was spending a lot of time in the downtown area and I was glad I had a car. Otherwise, a taxi would have been needed since it would literally take hours to get to downtown if you tried to take public transportation.
The cleaning staff did a very good job and when I went back to the hotel in the evening, everything was impeccably arranged including my toiletries in the bathroom, the desk and, of course, the bed.
I never tried the restaurant in the hotel, simply because there were so many other options both in the vicinity and in the downtown area.
I would not hesitate to stay in this hotel again. Though I would have preferred a hotel nearer the RiverWalk, it would have been more expensive. With the Omni San Antonio, you will be getting good value for you hard-earned dollars.
TripAdvisor Reviews Omni San Antonio Hotel
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