Omni Cancun Hotel & Villas
How has this hotel rated in the past?
- Continental Breakfast
- Shuttle bus service
- Airport Transportation
- Minbar in room
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TravelPod Member ReviewsOmni Cancun Hotel & Villas
If you are looking for a great hotel that offers execellent service in a quiet enviroment
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Omni Cancun Hotel & Villas
Nice place to stay
We spent our 2002 Christmas vacation week at the Omni-Cancun and had a really good time. The kids 22, 20, and 18 were in awe of the villa ( it was very nice).
The hotel facility, rooms, restaurants, and even the bathrooms in the pool areas, all kept very clean.
We chose the all-inclusive plan and found that for the convenience of our kids going their own way and eating (and drinking) when hungry, that was the best way to go. The breakfast buffet was always good, we didn't lunch there, too much, but when we did it, wasn't too bad (hard to mess up hamburgesas-hamburger w/cheese) The dinner was the one area where I felt that the food fell short of my expectations. We ate at Di Vinci's (their "upscale" Italian-like restaurant) It was ok, but only because I wasn't paying (technically I guess I was).
Over all the activities director and his crew really were hard working and fun, we went on a couple of their excursions into the clubs and had a blast.
The beach area was nice, but get there early for the best seats, same with the pool. (Which in late December is a little on the cool side-but who's complaining, with 4 inches of snow at home).
One word----- Awesome!!!!!
We just returned from a 5 night stay and can find nothing to complain about, at all. The staff was wonderful, helpful, cheerful and a pleasure to have around. The entire hotel area was spotless, the entertainment spectacular, and the service outstanding.
I would recommend the "all inclusive" plan, plenty of drinks, food and personal touches. One bit of advice would be to have plenty of US ones, fives and tens, because you will not recieve an exchange from peso's to US on leaving. All change comes as peso's and can be a bother and expense when trying to purchase anything.
Overall the experience was wonderful, the water the most beautiful blue, you will ever see.
Worst Place to Stay
Placed smelled of mildew. Great if you have allergies to mold. Food was not at all good even in the Italian restaurant. Pool very shallow. Service was below par. Place was like a ghost town. I can see why! Not worth the money!
We just returned from a 4 day stay at the Omni and were generally pleased with the hotel.
Staff: The staff was generally helpful and friendly, always opening doors and generally very accomodating.
Cleanliness: The hotel and outdoor areas were kept extremely clean, and we often saw cleaning staff throughout the hotel.
Value: We had prepaid for our rooms through an Expedia package, so only had to pay for incidentals. We ate all our breakfasts and one of our lunches at the hotel, got plenty of drinks, and our incidentals only came to about $70/person for a total of 4 days. Overall, we felt it was a good value.
Beach, Pools: The beach was well maintained, with plenty of palapas and chaise lounges, and frequent drink service. There are some large rocks on parts of the hotel's beach, but they are easily avoided.
Location: We were thrilled to find that the hotel was located across the street from a McDonald's, Subway, Domino's pizza, and Liquor store. Not that we were determined to eat only American food, simply because the hotel's food was so underwhelming (below).
Bathrooms: The bathroom in our first room had a leaky air conditioner in the ceiling, causing our bathroom floor to flood. After asking them to fix this upon our arrival, and having the leak continue to be a problem, we asked for a new room. To their credit, they accomodated us without hassle. However, the shower in our second room had some pressure problems - overall we were quite frustrated with the bathroom situation.
Decor: The decor of the guest rooms seems quite dated. The curtains and comforters are in a tacky floral pattern, and the walls are all painted pink. Overall, the room was quite nice and comfortable, but as I say, a bit dated.
Food: The poor quality of the food at the hotel, and the limited availability of it, was our biggest disappointment. Breakfast options consisted only of buffets at one of two restaurants - no ala carte offerings. We ordered lunch only once, from our chaise lounges on the beach, and were sorely disappointed: the fries that came with our burgers were extremely stale. We ventured into the mexican restaurant, La Paloma, on our first night, only to find that the restaurant offered more American dishes than Mexican fare - and a very limited menu in general. We ended up getting most of our lunches at the fast food places across the street (cheaper and better quality), and ate all our dinners off the premises. The restaurant offerings simply don't measure up. For this reason, we decided against the all-inclusive, and we were glad we did. Without solid food offerings, it hardly seemed worth it.
In general, we had a nice time at the Omni, though we would probably explore other hotels first if we return to Cancun.
OMNI was tremendous!!!
Just got back from Cancun and stayed at the OMNI. beautiful place with a nice beach. Staff and service were great. They wait on you hand and foot. nice people too. The food was very yummy. The food at Davinci was great. Also the jacuzzi bar on the beach was the best. relaxing and getting fed drinks is very relaxing. will defintely head back soon.!!!
My wife and I stayed here in November 2000 and it was outstanding. Service was the best we have ever had of the many Mexican and Caribbean all-inclusives we have been to including Sandals Antigua. They have beach butler service that comes around every 10 to 15 minutes and you can order and eat your lunch on the beach at your palapa as well. The food was the best we have had at any all-inclusive and on par with that of Sandals Antigua and probably more consistently good. Giant Shrimp cocktail was excellent as was the coconut shrimp, filet mignon and various Mexican and Italian offerings. The beach restaurant was also very good and an outstanding location and set-up right on the sand. The beach was fantastic, in the top 3 we have been to. The drinks and bar service were top notch with many top shelf brands and numerous bottled beers to choose from. They also provided an endless supply of bottled water with the all-inclusive plan. We had an ocean view double room with a nice balcony. Room was spacious with lots of marble, very clean though a little dated. This resort had most everything on site including a little shopping mall and a decent little gym and spa. Excellent value too at about $1800 CDN each for a week all-inclusive from Vancouver including flights and transfers. We will most definitely return and highly recommend it.
Low crass hotel billed as high class
Give me a flippin break! I just got back from La Casa Outhouse (Omni) and I can't believe anyone with any taste would really like this pink toilet with a pool. Please, I have never stayed in a place where A/C dripped water and you get called down to the front desk to pay for your two-week stay after the first week. Then if you should want a beach towel you have to go to the AquaWorld desk behind the pool. Everyday I would hear "Would you like to do any waters sports today?", even if I got the towels at 5pm when the day was over. Everyday I would say no and it was this ground hog day thing happening over and over. I talked to everyone I could to see if the all-inclusive was worth it and everyone said no, but if they had to pay full price for it, they would be angry. I had room service and lunch by the beach both su*ked big time. I found the food no better the fast food found at the McDonald's across the boulevard, so when I wanted to eat on the beach I got delivery from the Subway sandwich shop next to the McDonalds. The hotel serves the kind of food to eat when youre drunk beyond belief. Da Vincis restaurant is a joke; Ive had better Italian food by opening a can of Chef Boyardee. I could not believe that any one likes this place, its old and is in need of major renovations. I cant recommend staying here; I had no choice but to. You figure a place with the Omni name would be a great place to stay. Its not really an Omni though, I talked to some of the staff and they say that the Hotel rents the name from Omni and then Omni will list it as one in their web site. Its a hotel on the way out. Im sure the building will be sold off in a few years time and called something else for the next thirty years. Beach was nice, views were great. If you got one of the rooms on the lagoon side you also faced the open sewage system tank for all the hotels. That musty smell everyone said they smelled in the rooms, well hello! How does
of why people like this place is that they really must not know any better. They are really clueless as to what good service and accommodations should be and are.
We chose the Omni based on our friends recommendation and were so glad we did!! What a great resort!!! The hotel staff was very accommodating. Beach was stunning. We really enjoyed the whirlpool beach bar. Had breakfast on the beach everyday. We did the all inclusive program and it was worth every penny. Food was very good to excellent. Beach party was a super time! Fitness center was well equipped and nice. Squeaky clean everywhere. We will definitely return!
Great food, great staff, great location, great hotel!
We have been to the Omni two times now and it is truly a wonderful place to stay. We get the all-inclusive package and it is definately worth it. The staff is friendly and will go out of their way to make your stay the best possible. Aurelio at Jacuzzi bar is the best bartender we have ever had and he is as friendly and accomodating as they come. The food is great and there is a pretty good variety for an all-inclusive package. The beach is beautiful and there is alot to do down by the beach (Pina Colada restaurant, Kuku's Jacuzzi Bar). Overall, a great experience and will definitely be returning in the future.
I stayed at the Omni Villas February of 2000 and March of 2002 and i just loved it! It was great. Im 17 years old and im going again for my senior spring break this year. It was like your own appartment. It had 3 floors with 3 bedrooms. 2 bedrooms on the second floor one was the master bedroom very nice w/ own bathroom and bathtub and shower. Huge sink area to do your thing. Then the other bedroom had 2 double beds w/ own bathroom and shower. then 3rd floor was another room w/ own bathroom. each room had its own belcany. very clean. has its own kitchen w/ stove microwave, refridge, freezer, lots of cubbert space and dishes, pots and pans, silverware everything. Also had its own dining area in the room . the you had a living room w/ a nice tv. Couch was very comfy lol and it was just a great view. every room, living room, kitchen had its own air conditioning. was great. RECOMEND THIS VILLA TO EVERYONE!
TripAdvisor Reviews Omni Cancun Hotel & Villas
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