How has this hotel rated in the past?
Historical Traveler Reviews Oceano Palace Mazatlan
Great Deal for the price
We returned from a one week all inclusive vacation at the Oceano Palace on Jan. 24, 2003. For the price we paid it was an excellent value. It is only rated at two star. Breakfasts were excellent, lunch was ok, dinners were plain and repetitious. The food was plentiful however. The staff were very friendly and helpfull,and the hotel was clean. It has one of the best beaches. The pool was small but nice, a little cool until you were all the way in, then it was lovely. The drinks were plentiful and didn't seem watered down to us. Get an oceanfront room, the view is fantastic. If the same deal came up we'd go in a heartbeat, but we'd eat out for dinner more next time.
Oceano Palace Rocked!
me and 4 of my friends went to the Oceano Palace last march of 2002. We only went for 3 nights but it was the best vacation of my life. When we got there we were a little dissapointed at the front side of the Hotel and thought that we had made a mistake, but as soon as we got in the Lobby we were pretty much awstruck... There were lots of people having fun, drinking, swimming.. Just having a great time, I couldnt wait to get the trip started, after a few drinks at the Bar the Front side of Oceano didnt look that bad... The beach side was not to shabby looking, pool was decent and the beach was clean. We did a lot of hanging out in the lobby, it was a great place to meet people, and just soak up the atmosphere. I was dissapointed in the beds in our room, but It did it's job. The staff rocked! Carlos the activity director hung out with my group a lot and actaully took us out to his families restraunt, it was deliciouse! hint... if you tip large the first time you WILL get 1st class service.. this went for everywhere!... We are going again March 28th.. I can't wait to get to the OCEANO PALACE.. great deal.. good service.. does it's job. This place can't be that bad if I'm going back... by the way email me if you want to know where to get a great vacation package for mazatlan..
Ok but budget......
My family and I stayed at the Oceano Palace booked through MLT Vacations. A HOT DEAL booked on the net. We booked three rooms all ocean view. As a 3 out of 5 stars I expected average which is exactly what we got. Upon arrival ground transfers were waiting for us. Once at Oceano choas caused my bag to be unloaded and then loaded back on the bus only to be delivered to the wrong hotel. MLT Vacations di NOTHING to locate my bag. No offer to credit my room for tooth paste or brush. The next day I received a call that a man in another hotel found my bag. Oceano refused to have their van drive me to get it. I had to pay for a taxi to take me and drop me back off. Once my bag was located I thought everything would be ok. The rooms are average. Roomy but needing updating. Rusty pipes and bath fixtures. Shower in one room backed up. Wires exposed in all rooms from plug behind table. Good view if you are above 3rd floor. Balcony needed to be more secured. Rail cracked and broken away from wall. Most employees spoke very good english. Even though it was all inclusive, you need to tip in order to get a drink. Good food and variety all week. They plan Mexican and BBQ nights which was fun. They try to make it interesting for ya. Not alot of kids activites. Pool is very clean and nice. One side for adlt and the other for children. With 2 small water slides. Beach is GREAT! It is swpt daily and kept as clean as possible. If you like beach volleyball...you will have a good time. Oceano is an ok hotel. Needs alot of updates! Good deal for budget on the beach hotel. Some good alot of bad. Expect budget.
Just returned from a short (3 nights) trip to Mazatlan. I was so very disappointed with the Oceano Palace. The staff were all so very rude. Tipping or not didn't seem to make a difference. They all acted as if they had better things to do rather than assist the guest with, well, basically anything. The rooms are a bit run down, which is fine; however, the towels and the sheets were kind of dirty and they smelled a bit. On a positive note, the food wasn't bad and neither was the location. There are absolutely fantastic restaurants all around the hotel, even if you are all-inclusive you should go out for at least one meal.
I'll be back!
January 19-26, 2003. We went for a week on a great last minute deal. There are many reasons I would return.
First, it was really a good deal. I am not sure how they make any money considering it's all inclusive. I was not sure what to expect considering the cheap price. I was impressed. Our hotel was busy and bustling with activity, while the fancier, expensive hotels I looked at were quite empty and boring.
Second, it may be an older hotel but it is well maintained. The staff are constantly cleaning, sweeping, mopping and polishing. I did not see one bug in the hotel the whole week. The pool was a little small, however, Oceano guests can use the much larger pool at Luna Palace where I could not even smell the chlorine. Luna also has an outdoor theatre where many from both hotels watched some talented young locals do the '50's show "Grease" and guests got up on stage for audience participation nights.
Third, the food was better than I expected. While I did not like everything in the buffet all the time, the omellettes made to order and hashbrowns for breakfast were great as was the fruit and yogurt bar (watermelon, papaya, honeydew, cantelope, three yogurts). Lunch always had 2 good homemade soups or you could get cheeseburgers, hotdogs, nachos/cheese, fries at the poolside snack bar. The salad bar was great with lunch and supper. Always seafood at supper (i.e., shrimp twice, marlin, red snapper) and good chicken. The best were the morning pastries and dessert: deepfried banana, pineapple, strawberry and spanish coffee with all the trimmings. The view of the ocean is excellent from the restaurant. The drinks were also fine with me: local Pacifico beer, every kind of margarita, and pina coladas were my faves, and I do not believe they were watered down. In fact I would just ask for more liquor if I wanted it and the bartender would oblige.
Fourth, the location was good. It's a 1/2 mile north of the packed Golden Zone and it has by far the nicest beach around: Playa Sabalo. There's excellent and cheap city buses from the front of the hotel that will get you to all the sites you would want to see.
Finally, the staff were thoughtful and accomodating. I left a personal belonging on a restaurant table, looked for it the next day when I noticed it missing, and found it safely locked in a drawer by a manager waiting for me to claim it. They gave great sightseeing/shopping/restaurant advice. We usually left a dollar to dollar-fifty tip at meals for the waiter, bartender on the first order, the maid, but not always. The service was always good. Thanks and hello to Carlos, Karla, Rudy, Jesus, Victor, Umberto . . .
I will speak further to this review on e-mail if anyone is interested.
I hope I can go again next January.
Worth the price paid.....
I recently returned from a one week stay at the Oceano Palace in Mazatlan. After reading some of the reviews on this site and others, i have to assume that either people are expecting 5 star facilities, food, etc for a 2.5 star price! First off, the staff was incredible, from the bartenders to waiters to housecleaning and the front desk, top notch! My group became good friends with the activities staff who went above and beyond to make sure everyone had a blast. While the food may not have been of 5 star quality, remember the price you paid and expect food that while not the best you'll ever taste, certainly was nothing to complain about. There was always a good variety at breakfast, lunch and dinner to the point that you would not starve! Those complaining about drinks being watered down must have an extremely high tolerence to alcohol because no one that i met had any trouble feeling a "buzz" after a couple of cocktails. Others complain about the small cups and a two drink per person limit (at a time) but if you walk down to the beach at the end of the day, you'd soon realize the reason for this limit. It is not the hotel being cheap, it's the hotel trying to avoid wastage as there were always plenty of half consumed beverages lying around the beach, likely having gotten warm as the owner went for a dip. While on the topic of the beach, you'd struggle to find a nicer beach anywhere in the area. While not everyone tipped, i myself did and though it's not necessarily expected, i did notice the bartenders and waiters appreciated it and did offer even better service. Is this not human nature? Just because it's all inclusive doesn't mean a tip won't go a long way. To conclude, for the price i paid, i wouldn't hesitate a second to return to this resort and its hospitable staff in the future, nor would the friends i travelled with and those that we met!
very rude staff, food was absolutly disgusting, pool water was freezing, bad location, not many activites, cannot eat anything but whats on the buffet if you dont like it too bad. DON"T GO!!!!!!
Stay somewhere else....
We knew it was a 3 star hotel but even then we were expecting a room that in the least was CLEAN. The food was of the cheapest that they could scape together. Not even a frickin banana on the breakfast table. Also, don't expect to feel anything on the free drinks...they're so watered down that it would take forever to get a buzz. Expect to grease any and all hands to get any service. We found out on the last day that we could have eaten at the hotel next door with our plan. They conveniently don't tell you anything.
Oceano palace is hard to beat for the price you'll pay
I stayed at the oceano palace last year for a week around janurary first. It was great! When I first looked out of the balcony I couldn't beleive the veiw. You can see the islands, ocean and the pool from you'r room. The service was good and the spot on the beach is excellent! I would definately reccomend staying here! The one and only bad thing was sometimes it smelled kind of gross by the elevators. Oh, and the drinks aren't the best. They come in little plastic cups and they are kinda watered down tasting. But, other than that I had a great time, and would definately go there again.
Great for kids
It's hard to beat, good food, great location, wonderful staff- especially the beach crew who worked overtime entertaining our 2 boys- 11 and 15 year of age. We'd return in a flash.
TripAdvisor Reviews Oceano Palace Mazatlan
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