Oaks On Market
How has this hotel rated in the past?
- Drycleaning onsite
- Meeting rooms/conference facilities
- Wireless internet connection in room (surcharge)
- Non-smoking rooms
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Historical Traveler Reviews Oaks On Market Melbourne
Okay weekend at Oaks on Market
We recently went to Melbourne for 4 days and booked Oaks on Market over the internet. We only had 3 weeks notice and needed three different rooms, so it was quite difficult to find anywhere.
We booked 2 x 1+1 bedroom units and 1 studio. The rooms themselves were okay - the studio was a great size (bigger living area than the 1+1 units) - and they were new, clean and tidy. The beds were nice and firm and although the bedding looked like just sheets, it was comfortable. We did have a problem with the studio absolutely stinking of smoke (although the hotel is non-smoking) and came to the conclusion that perhaps it was something in the air conditioning that made it smell of stale smoke. The other rooms smelt fine.
We booked the breakfast option and enjoyed daily breakfasts of cereals and bacon & scrambled eggs.
The staff were nice but unfortunately it appeared that nobody really knew where anything in the city was or how to get there etc. We asked advice on 3 occasions and all 3 answers turned out to be wrong. We used the basement pool area and enjoyed a luke warm swim in the pool and spa (connected).
This was our first trip to Melbourne and we found the location good. We were close to the City Centre tram stop and train station and that made getting to things easy. We loved Southbank and enjoyed the river life so close by.
Overall it was a great weekend. I would stay here again but perhaps would be tempted to try other options first.
A good find
The location is great, away from the busiest shopping areas and crowds (which we found a good thing), but not too far to walk everywhere in the city. There are 2 or 3 convenience stores nearby to buy essentials, and the tram is a block away.
The staff are friendly; in fact, perhaps too friendly! We were stuck at reception behind a family which was happily chatting to the woman behind the desk for 10 minutes while we waited. (They were obviously in a chatty happy mood and enjoying their holiday, and of course it's good to see friendly staff, but surely there's a point where you politely stop someone so that others can have their turn!)
The facilities are good, with the kitchenette very useful and great value for the price. The bathroom was sparkling clean, though the bathtub is a bit on the small side. We didn't use the pool or gym, so cannot comment on those features, but overall, we would recommend the Oaks on Market.
Great hotel in a Great Location
We stayed in a studio room on the 15th floor for three nights and it was great. We arrived at 11am and our room wasn't ready yet so we left our luggage and came back at 2pm. The staff were nice and apologetic that we had to wait. Loved the decor in the foyer and the room. The room was huge for a studio and had everything we needed. Although we requested twin bedding, when we got in, it was a king bed so called reception and housekeeping was sent up to separate to two beds. The staff were so helpful with anything we asked them.
The building is in the business part of the city but that didn't bother us at all. We had a view over the river and the casino, and the fire show. It's a 5 minute walk over the bridge to get to the casino and about 5-10 minute walk to get to the centre of the shopping area in the city.
Overall, we were very impressed and would stay there again, although we do like checking out different places every time we stay in melbourne.
Will post photos later!
Great location and view - small bed!
We were staying in the city for a 3 day shopping trip and wanted to be close to the city shopping precinct. In terms of location the hotel was perfect - centered between the mall, Southbank and the DFO on Spencer St (and Krispy Kreme donut cafe)! Also very close to the restaurants at Southbank and the free City Circle Tram.
We arrived at 10am and knowing checkin was at 2pm we asked to leave our luggage but were informed that our room was ready so we were able to check in early - which was great!
Our room was a studio apartment on the 19th floor overlooking Crown Casino and the Yarra River. At the time of booking I requested a room with a view as suggested by another TripAdvisor member and was happy with the result.
The room was very small, and not much bigger than a normal hotel room with a kitchen and lounge suite (2 seater) squeezed into it. Other studio apartments I have stayed in have been bigger in comparison. The lounge suite was too small for 2 people to sit comfortably and watch TV - so we had to utilise the bed and lounge suite for TV watching. Having said that, the kitchenette and bathroom were a nice size and met our expectations.
The bed also wasn't as I'd expected - we had a double bed when I was expecting a king size (or at least a Queen) based on other reviews I'd read. We are used to having a King Size when on holidays, so were disappointed. There was also no doona on the bed - instead just a blanket and two sheets. Looking back at the website now it didn't specify the size of beds so be aware.
The pool and gym is hard to find and involves going up and down a maze of stairs and coridoors. We eventually found the pool and spa (after consulting reception staff) and we were disappointed to find that it was 'out of order' for the full 3 days of our stay - we were expecting to be able to rest our weary shopping legs in the spa but were unable to do so. When we enquired as to why the pool and spa were out of order staff would not divulge the reason. Pity as the pool area looked very nice.
So, to sum up ... great location, friendly staff and very new. However, the smaller than expected bed and the pool being out of order impacted our stay such that we will try somewhere else next time we go to Melbourne.
Very Disappointing-Do not Recommend
Not even the views or location could save this place. If you are looking for a place that offers a high standard of customer service and is clean-this is definitely not the place!
Where do I begin...Let's talk about cleanliness. The room was absolutely filthy-hairs in the bathtub, the kitchenette area including the floor was dirty, everything was dusty and the mirror in the living area was full of fingerprints. It really did not look like the room had ever been cleaned. I called and asked someone from the front desk to come up and have a look. A woman came up and even she said it looked like housekeeping had done a "half-strength" job. When I asked if we could change rooms, she said the hotel was fully booked but she offered to get housekeeping to clean it again. Great! Wrong! When housekeeping arrived to "clean" it, the man used a bathroom towel, ran some water on it and wiped the kitchen floor, which still looked dirty afterwards.
I know VIC is at Level 3 water restrictions but honestly, the water pressure in the shower could be better.
The elevators were disgusting inside with fingerprints everywhere on the mirrors and splashes or a spray of something liquid on the paneling that was never cleaned in the 6 days my husband and I stayed there. I saw them wipe the outside of the elevators but certainly not the insides.
Now, about customer service. I guess my expectations were too high and should have realized that this wasn't the Ritz. Although they did have luggage trolleys, you could only use them once you unloaded and carried your things up the stairs and inside the hotel. No one offered to help bring the luggage in - It seems to me they were short staffed at the time, which was fine, but I later learned that they always seemed to be "short staffed" to help with anything.
My husband and I had driven a long way, so we were obviously hungry and were hoping to find a yellow pages or some sort of concierge type of information( a book or pamphlets) in our room. We were disappointed. There was nothing helpful as far as information. This was pretty strange to me as hotels normally have this sort of information on the coffee table or on TV. When I asked front desk for a restaurant guide, they had none. When I asked for a yellow pages to locate restaurants, they only had the A-K book. Does this place cater for tourists?
I was down at the front desk quite a bit and I got the impression that other guests had similar frustrations with the cleanliness and service but no one from the hotel seemed to care. Once I was down there, a young man had to have his room key re-coded 3 times because he couldn't get into his room.
To make our stay even more unfortunate-The air conditioning went down on the second to last day of our stay and the room got to 26C; and because there is no parking, we parked out on the street in front of the hotel and had the passenger side mirror kicked off on the last night.
Overall it was a disappointing stay. The room rate was not that much cheaper and I did expect more from a place that boasts itself as a brand new and modern hotel(I do not think it's built brand new, perhaps newly refurbished.) Dirty is the word that best describes the impression Oaks on Market left on me. It was certainly our first and last stay there or in any of the Oaks Group hotels again.
Okay, but expected better
We were staying in the city for the Robbie Williams concert and wanted to be close to the Docklands. In terms of location the hotel was perfect - only a 10 minute leisurely walk!
Our room was a one bedroom apartment on the 21st floor overlooking Crown Casino and the Yarra River. With a little effort you could see all the way to Flinders St Station and then out to the bay. At the time of booking I requested a room with a view as suggested by another TripAdvisor member and was happy with the result.
The bathroom was great - could have been a little cleaner as we found long hairs in there that didn't belong to either my husband or myself but nothing to freak out about by any stretch of the imagination.
The bedroom was as I'd expected - I think it was a king size bed because it certainly felt larger than the one I have at home. I would have to say that it's the most comfortable sleep away from home that I've had in quite some time. The only problem we found was that the wardrobe doors don't open fully because the bed and bedside cabinets are in the wrong place. In the end we pushed the bed across to be able to hang our clothes.
The kitchenette has everything you'd need - we didn't use anything as we weren't there long enough. The lounge area was really disappointing though.....VERY small, just not what we expected. Luckily it was just the two of us and our friends didn't drop in before we made our way out to the concert.
We recently stayed at the other end of the city in Exhibition St at the Pacific International Apartments on Exhibition and paid the same amount $160 AUD per night and I think that the size of that apartment was half as big again as this one.
If location is what you're after than this place is great for the bottom end of the city. If space is what you need I'd try booking a two bedroom (it might be bigger overall) or try somewhere else - there are dozens to choose from!!
Sensational! So much more than I expected
I stayed 3 nights at Oaks on Market for a Business trip to Melbourne
I booked the Hotel Direct, the gentleman that made the booking for me was great, really helpfull with information about where exactly the hotel was in relation to Areas of the CBD I needed to visit.
Because the rate was quite low, I didnt expect too much as far as services or excellent rooms.
Upon arrival - I was shocked!
Great staff at check in, and when I went up to my room - I had a huge suite with great views of the Southbank area and the casino.
Everything is brand new - fresh, clean and the pool and Gym were great. (the gym has free weights)
The restaurant has a great breakfast - fast friendly service
Overall a hassle free, plesant stay - Great value for money
Alright, but expected better
I stayed at Oaks on Market for a few days during a business trip to Melbourne.
I arrived at 12pm after a 30 hour journey from the UK, so obviously felt rather tired. I was told that checkin was at 2pm and I should return then. When I returned at 2pm, my room was not ready yet, and I accepted a downgraded room, just so that I could get some sleep!
The room itself was on the 17th floor and had a great view of the city. However, for a new hotel, it had more niggly faults than I would hope for. e.g. The knobs on the cooker were broken, and the plug in the bathroom wash hand basin didn't have a chain, or prevent water from going down the plughole.
The broadband access from the room was slow and had a habit of terminating access, before the prepaid limit was up. The hotel were happy to charge the correct amount on checkout, but it was not obvious that this would be the case.
My colleague who was also staying at the hotel needed to stay on for an extra night and was asked to change room for the night, due to a misunderstanding with the reservations system.
On a positive note, the hotel is in a great location and close to lots of restaurants, bars and tourist attractions. It would be a good place to rest your head for a short stay in Melbourne, but nothing more.
Great Service, View & Room!!!
Stayed for 4 nights, brand new hotel the service and the rooms were fantastic! Beautiful view from top of the hotel out over South Bank (Casino) and to the bay (only limited number so make sure you ask!!). Front desk staff were friendly and helpful.
Make sure you check out the pool facilities on the basement.. very nice!!!
Don't stay here if you need parking.
Ok but not what I expected for a new hotel. Got good views of Southbank, a bit blocked by other buildings but not too bad. Housekeeping can be improved, bedroom floors very dusty especially the architraves - it didn't look like it's ever been cleaned at all, bedside table and lamps were also dusty.
They had a new girl at reception(she must still be in training) and even though she's very pleasant, I don't think she should be left on her own as she really did not know much about checking in and out of guests.
If you are bringing your car I would advise not to book here as we had a horrible experience. Parking is not right at the hotel but about a block away which we did not mind at all but upon getting there we found the area is a hang-out for a bunch of hoons. Looking back now we should have followed our instincts not to park there because when we came back the next day (the hoons were still there) our windshield wipers were broken (thank god that's the only thing they did!) My husband started to get upset and I just grabbed him and drove off and outta there as fast as I can - it was quite scary!
TripAdvisor Reviews Oaks On Market Melbourne
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