Oaks Hyde Park Plaza
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Historical Traveler Reviews Oaks Hyde Park Plaza Sydney
Good location - apartment disappointing
Not told at booking re refurbishing - room ok but hallway in bad state - rooms on same floor still being worked on - electrical cords lying over walkways etc.
1 TV not working at all - 2nd TV stations full of "porn" - advised office at least 6 times over 3 days (weekend) nothing done - Was offered one night upgrade - did move to another floor but it was not an upgrade. Did receive a complimentary night for our trouble. Rooms not cleaned really well - in all for country travellers from all over state it was rather disappointing. Would not recommend hotel until some vast improvement made in cleaning area and some better response from management re problems experienced. Some staff members extremely helpful and very apologetic for the "porn" on the TV that was working.
Will be good when refurbished!
On arrival at this hotel we were given a top floor room with balcony & told it was one of the best in the hotel. The hotel is in an excellent location overlooking Hyde Park & is in easy reach of all parts of the city.
As an apartment style room it had a good size bedroom with small kitchen area, separate bathroom & spacious outside balcony/patio area. The room was dark & dingy, the wardrobe door would not slide & the kitchen sink smelt of sewers. In the bathroom the extractor fan had many years of muck on it & it was obvious that the room had not been properly cleaned for some time. Underneath the rubber mat in the bottom of the bath was a large black splodge where a repair had ben attempted. Unfortunately the repair had not held & the crack in the bath had appeared again. The balcony area was full of dead plants & spiders webs.
The room was totally unacceptable. After complaining to the reception staff we were told no other rooms were available. After sitting in reception for about 20 minutes we were offered another room which had some how become available which was acceptable. I got the impression the reception staff had become hardened to complaints about the rooms.
Notices in the hotel say it is currently being refurbished which is desparately needed. I would not stay in this hotel agian until it has been completely refurbished.
If you want to stay in this type of apartment hotel try the Oaks Maestri Towers (same group!). My daughter stayed there at the same time & it was 1000% better.
Good location, bad value
We stayed here for 5 nights while on holiday in Sydney. I booked this online and also paid for a pick-up from the airport, which cost AUS$50 when arranged through the hotel. Upon arrival we found that we could have gotten a shuttle bus service to the hotel for only AUS$10 per person. I would recommend getting the shuttle bus service!
The location was excellent - very close walking distance to the Opera House, Darling Harbour and opposite a very nice park. Unlike other serviced apartments that we stayed at during our trip to Australia, this one did not provide milk and tea and coffee - which was disappointing when we arrived late at night when we really needed a cup of tea! Throughout our stay, there were no cleaning services and even fresh towels were not provided. The pool and jacuzzi were fine. The room was ok-sized but with a very small kitchenette.
Compared to other apartments we stayed in during our trip, this also did not provide good value for money. I would probably not stay here again.
Grimy and disappointing
We visited this hotel 10/05. If this place was ever a 4 star hotel, it sure isn't now. My theory is that no one has done any significant upkeep since the Sydney Olympics. The lobby and hotel were full of moths. The desk staff was easily the least friendly and helpful person we met during our entire trip in Australia. The hotel does not have a concierge or staff to help with luggage. Rather than having a regular luggage cart like most hotels, they just had one of those carts you pay $3 to use at the airport. The carpet in our room had stains on it, the grout in the bathroom was grimy/moldy, and the bed was worn down/uncomfortable. Maybe when it was new, the decor was cool and contemporary, but now it just seems kind of grim, minimal and ungracious. The hotel claimed it had internet access but it actually did not. The pool area is in need of repairs, with peeling paint, dirty tile and loose decking material. The hot tub was very grimy, sort of greasy around the tiles and with beer bottle caps on the bottom. Views from the pool area are quite nice and a number of people came up just to look around while we were there. I'd say a quick trip to the pool area is probably the best way to experience this hotel. The phone in our room didn't work well and the desk staff was supremely unhelpful in response to my requests to decode how to use it, given the lack of any written materials which may have shed light on the subject.
The ironic thing is that the Marriott is directly next door, not that much more $$ and SOOO much nicer. We moved there as soon as we could and were very pleased that we did.
Our visit to Australia should have commenced with three nights stay in this building in a two bedroomed suite, non-smoking. In the Travelbag brochure the accommodation was described as, 'mid class', a standard set in the brochure as ' Good accommodation and facilities, for those wanting a little luxury without breaking the bank'. The reality was, that the room was a dirty dump.
We arrived in the evening, too late to make any changes at that time of night. We were shocked at the state of the room. The room smelled of smoke despite being a non-smoking room. The overall appearance was drab and low class. The paint on the doors and frames was chipped and tarnished. The carpet in the living area was worn, shabby and stained. It did not lay flat, with kinks in the surface you could trip on. The sofa in the lounge was equally shabby, with spill stains down one end. The room generally was dusty as if it had not been thoroughly cleaned for weeks. The dust lay on the surface of the occasional tables so thick I could write my name in it. One of the light switches in the room was damaged and was not safe for my children to use. The kitchen was basically equipped but some of the facilities, in particular the oven, was dirty and had been left unwashed and greasy. The accommodation as a whole was a disgrace and we were misled by the brochure description. The accommodation did not even reflect their own brochure on display in reception. As an introduction to Australia it was shameful. We did not unpack.
We reluctantly stayed the night, tired after a long flight. We resolved to sort the matter out the following morning but were determined not to stay another night.
The following morning we went to the breakfast area. The provision of food was scant and the crockery and cutlery was dirty and stained with use.
On leaving we booked out of reception where I made it clear to the man on duty what we thought of the room. The man offered no comment or apology.
This episode left a very sour memory of our holiday. It certainly made my wife and I very wary when booking further accommodation throughout Australia, we were always expecting the worst. In actual fact, we never again found accommodation so poor in the whole of our stay.
We abandoned the hotel as soon as possible that day having booked in at another city hotel which was excellent.
Believe me, if it had been earlier in the day I would have walked out of the Hyde Park straight away. No one should have to pay to stay in such dirty accommodation.
We stayed in a 2 bedroom apartment in the Hyde Park Plaza for 4 nights. It was disappointing for several reasons. The condition of the apartment rooms did not match photos shown at the website, the furniture was older, used and worn out. The beds were lumpy and uncomfortable. The heating of the apartment was loud and ineffective. There was a spooky room next door with the door busted out and nailed shut, it looked like there had been a break-in. The pool on the rooftop was closed and uninviting - don't believe the photos of that, either. We stayed due to the prepaid status but wanted to warn others away - stay at the Marriott next door instead. This hotel is 2.5 stars at best, not 4 stars.
The night before we flew to Australia we received a refund of £100 from our travel agents stating that this hotel had been taken over and the new owners did not feel the hotel warrented its star rating - when we arrived we were given a large room on the 2nd floor which was clean and was cleaned daily whilst we were there (7 nights) the breakfast was adequate and the hotel was in a great position for the train station and the local restaurants of Darlinghurst - refurbishments had just started - all in all we found this hotel met our requirements for a city centre hotel and we enjoyed our stay
YUCK YUCK YUCK, running, screaming away
Filthy rooms that'd disgust a homeless person. In perplexing contrast to the sleek, modern lobby & sharp-looking receptionists.
We paid nearly USD$200 for a 1bedroom w/kitchenette due to our 2 small kids in tow. What a waste. Not only was the room super tiny but repulsively dirty... carpet, kitchen, bathroom, sheets/bedspread, CREEPY. Utensels obviously had never been sanitized. TV received only 3 local stations. Shower water would alternate between scalding & freezing whenever another guest would flush a toilet.
We tried to flee, but hotel pre-charged our stay due to our 'cheap' rate! Go next door to the Marriott.
Cleaned only once a month
We stayed in the Hyde Park Plaza for 3 nights, we were allocated a room which we were told overlooked the "eastern suburbs", this proved to be an extremely unattractive roof car park and the rear of the hotel next door. The room was extremely dirty, bath not clean and the rungs of chairs literally covered in dust. We complained and were told the room would be thoroughly cleaned but after this had been completed we did not notice the difference. We were told that rooms are thoroughly cleaned once a month, not between guests! The whole place looked tired, carpets worn and grubby and stickyfingermarks on buttons in lift were there for the entire 3 days, we did not see a cleaner the whole time. Do yourself a favour and avoid this one.
Avoid if you can
We booked this hotel, and paid fully in advance, as rooms were very scarce in Sydney in late November, 2003. The hotel was billed as a four-star property, but in our view it did not come close. For example: tired fixtures, dirty, worn carpets, stained bedspreads and blankets, under-equipped kitchen, noisy plumbing (will wake you up!), two extremely slow elevators, minimalist gym facility with a very small unattractive pool. A three-star rating would be generous for this hotel. Location was okay, staff were pleasant, but this did not make up for our disappointment. Upon asking if we could cut short our six-day booking, the management said they would NOT refund any of our money. We would avoid in future, at any cost!
TripAdvisor Reviews Oaks Hyde Park Plaza Sydney
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