Marriott Oakland City Center
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Historical Traveler Reviews Marriott Oakland City Center
Should Have Been Better ...
I stayed at the Marriott Oakland City Center for five nights in February 2005. Check-in is 3:00 pm, but don't expect that rooms will be ready at that time. I arrived at 4:30 pm and had to wait about 30 minutes for my room. There were other guests waiting too. My room was located on the Conceirge Level. It was very warm and the air conditioning was inadequate. (On the second day I went out and bought a small fan.) The rooms lack sound proofing. I could hear my neighbors and everything that went on in the hallway. The fan in the bathroom didn't work and there were cobwebs on the ceiling. Further, one of the large mirrored closet doors had come off its track and was leaning against the closet. It took me two days to get someone to take care of it. In general, I found the housekeeping staff to be less than enthusiastic. The room service menu is uninspired and the food is mediocre. I encountered a couple of hotel staff members in desparate need of an attitude adjustment. Everything previously written about the neighborhood is accurate. Forget about taking an evening stroll. The only reason I stayed at this hotel was because I was attending an event held at the adjoining Oakland Convention Center. My five night stay at this Marriott property cost in excess of $1100 (not including tips). It wasn't worth it.
Re: I expected better because of the reviews
I completely agree with the past 2 reviews. The adjoining rooms through a locked door was a nightmare! I don't even think my neighbors were being loud, it's just that because it isn't sealed off, you can hear everything next door! We put towels on the ground to try to block out some of the noise so that we could get some sleep. Parking was a nightmare. You are sort of forced to park in their convention center parking lot because it doesn't seem safe to park your car on the street. Even if you wanted to park on the street, it was hard to ever find parking because of all the restrictions. One side you couldn't park from 12:00 am - 3:00 am and on the other side you couldn't park from 3:00 am - 6:00 am or something like that. And this was daily, except for holidays only. The Marriott website states that daily parking rates are $15/day but what it doen't tell you is that there is no in and out privileges. Beware of that! So for example, if you left and came back and left again and came back in one day, you'd be paying $30 for that day. Staff was not the friendliest. Guest Services was helpful when asked. When I saw pictures of the pool area on-line I was very excited because it looks huge....but in actuality, it's pretty small and the picture I saw of it (the angle of it) made it look big and extravagent. We seriously thought that there was another pool somewhere else. It's not the worst hotel that I've stayed at but it is definitely not the best either!
Good location/parking problems
I stayed at the Marriott Oakland City Center for two nights 15-17 April. The location is excellent if you are not interested in where the hotel is actually located and intend to drive to Berkeley, San Francisco, Emeryville or Piedmont, etc. It's freeway close. However the immediate neighborhood is definitely scarey at night which compounds with the parking which is in the convention center attached. There is nobody on guard and you enter a multipurpose elevator which happens to stop on the hotel's second floor to go to your room. I asked for a higher floor as one of the trip advisor's had noted, but found that even on 10th floor, I looked into convention center and a pool area which homeless were using to sleep overnight. My room was well maintained, but the bathroom was very small and the orientation was strange due to its being located in one of the corners of the hotel. This hotel was originally a Hyatt when it first opened taken over by Marriott. The common areas of the hotel seem to serve as a pass through of street traffic enroute to parking, convention center, or just walking through and were not useful during stay. I would have stated that I had an above average stay in the hotel, except that I was told by the bellman and parking staff on duty to self park my rental car across the street from the hotel overnight (Sat.-Sun) that there was no ticketing and awoke to drive off and found myself with a $48 ticket for that overnight parking tip. The hotel states that there is a flat $12 fee for parking per day if you use self parking: this is incorrect: there is a $15 fee for parking in the convention center parking facility if more than 6 hours, but you pay $3 or more per hour every time you enter or leave the facility. Hotel is good for short stays in Bay Area when you're driving around to several locations and don't care where you're located as long as in center or close to locations to be visited. There is city noise at night including sirens, motorcycles racing up and down Broadway, and it is not a safe location for night walks or hanging out in the area around hotel.
A nice hotel, but...
I stayed for three nights at this hotel on a business trip. I arrived on a Sunday around 2:00 in the afternoon and had to wait almost two hours for my reserved room to be ready. Eventually, I was checked into a room on the west side with a great view of San Francisco's downtown in the distance.
The higher floor rooms on this side appear to be bigger than the rooms on the east side, which overlook downtown Oakland. This hotel is pretty comparable to most Marriott high-rises, with one notable exception. Being an older hotel, the rooms still have the old locked but connecting doors between adjoining rooms. Because of this, there's a tremendous amount of spill over in noise between rooms; yes, you can hear the person in the next room talking on the phone, or listening to TV until late in the evening (or hear when their shower is running in the morning). I'm surprised that Marriott has not sealed these walls with noise proofing materials. Because of the noise and difficulty sleeping for three nights, next time I will stay at the Courtyard across the street. I stayed once at the Courtyard previously and it was quieter, although make sure to request a room in the interior and off the street.
Request an Upper Floor Facing West
There are some truly remarkable views of San Francisco and the Bay Area from the Oakland Marriott, but to see them you need to be in a west facing room on one of the higher floors.
Bring your pocket binoculars!
Great hotel -- good alternative to downtown San Francisco
I stayed there for two weeks over Christmas. All the staff was gracious and competent. Although a middle of the road Marriott in terms of infrastructure, etc., this is probably one of my favorites in the chain. It attracts many road warriors working in the East Bay or downtown San Francisco, quite a number stay for weeks at a time and return month after month -- they've earned a loyal following for good reason. It is across the street from BART and thus an easy commute everywhere. It is within a few blocks of Oakland Chinatown and very near many good inexpensive restaurants. The concierge lounge staff was by far the friendliest/most helpful I have ever encountered. There are also laundry facilities, something not mentioned on their web page. I prefer this to the Marriott and Renaissance properties in either San Francisco proper or the airport.
This is a nice place. The front desk agent was absolutely lovely. She upgraded me to a corner room with a view of the bay and San Francisco for my one night stay. I am not an elite member of Marriott's Reward program, but I certainly was treated like one. The room service was prompt and efficient and the cheeseburger was awesome! The room was spotless, tasteful, and functional. The area around the hotel is not the safest at night. The 12th St BART station is just across the street. I would highly recommend the Marriott if you need to stay in downtown Oakland.
Love hotel & staff!
I am almost blind & have eaten at the in-hotel facilities & stayed in their hotel. Rooms/amenities are great, but their positive treatment of the disabled is so very gracious & dignified. They give me the joy of feeling like a 'person', instead of a 'problem'. Their attitude is worth so much. I can truly relax. Their graciousness keeps me coming back. Go for a corner room on an upper floor, even with my low vision the views & the sheer curtains are beautiful.
A group of us recently stayed at this hotel. Even though they had several events going on at the adjoining convention center, check-in went off without a hitch. The staff were very friendly and accomodating, the rooms immaculate, beds comfortable, interior classy.
We had a view of San Francisco and the bay. The service was exceptional, absolutely everything was handled with a smile. There are restaurants close to the hotel and even one in it. Chinatown is just a couple of blocks away, so there is a big selection of Asian food.
There's also a brew pub and Mexican Grill in the vicinity. About 8 or 10 blocks down Broadway you'll find Jack London Square with tons of great dining choices. Kincade's Steak & Seafood, Il Pescatore (Italian), TGI Fridays, Spaghetti Factory etc etc etc. You can walk or catch any 72 bus down to the square and back up. The bart station is just a block or so away if you want to head to San Francisco fast and cheap, or anywhere else on the bay for that matter. I would definately recommend the Marriott Oakland Center to anyone staying in the city.
Nice Place in a ok area
I found the Oakland Marriott to be a very classy hotel in a pretty bland neighborhood. What was great about the hotel was the service I recieved upon check-in and the close proximity to BART. What made this location less than ideal was the dearth of food outside of the hotel ( except for chinese; Chinatown was a few blocks away ). All in all, a great place to stay for an over night or for a weekend.
TripAdvisor Reviews Marriott Oakland City Center
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