Novotel London Waterloo

Address: 113 Lambeth Road, London, England, SE1 7LS, United Kingdom | 4 star hotel
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This 4 star hotel, located in the Bishop's area of London, is near Ascot Racecourse, Florence Nightingale Museum, Museum of Garden History, and St. John's, Smith Square.
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          TravelPod Member ReviewsNovotel London Waterloo

          Reviewed by kjburton

          A lower standard than other Novotel Hotels we have stayed d at.

          Reviewed Aug 15, 2014
          by (7 reviews) Geelong , Australia Flag of Australia

          This hotel has by and large satisfied our requirements. We received a friendly greeting on our arrival. Our room rated as "superior" was more standard in our opinion. Given that we were staying for 8 nights there was only one drawer in the room to hold our unpacked cases. A call to the front desk advised that nothing could be done to accommodate us other than to upgrade the room at our cost but no guarantee of any additional storage facilities. Catering (breakfast) was the same each day with no variety (eg fried or scrambled eggs). We dined out each night. Housekeeping saw the bed having the doona simply being straightend but bottom sheet untouched, soap in the bathroom not replaced and vanity not cleaned.

          This review is the subjective opinion of a TravelPod member and not of

          Reviewed by elizabethjordan

          Not terrible, but nothing special

          Reviewed Sep 8, 2013
          by (1 review) Fort Worth , United States Flag of United States

          Got a good deal on this hotel through Hotwire so I thought I'd check it out. It's really not a bad place to stay and the location is actually quite convenient to Big Ben, the London Eye and other tourist attraction but the hotel itself is quite blah. Very chain like, good but not great service and nothing especially comfortable or stylish aboutvthevroom, though they are clean. Free wireless is a perk and the room service isn't bad.

          This review is the subjective opinion of a TravelPod member and not of

          Historical Traveler Reviews Novotel London Waterloo

          Comfortable stay at the Novotel Waterloo


          Good hotel rooms - spacious, quiet, clean and comfortable.

          Helpful friendly staff - I checked in at 2am due to an unplanned late night stint at the office. Receptionist helped me out with toiletries despite the late hour.

          Plenty of staff at reception for check out.



          We just had a weekend break at this hotel, which is modern and clean. We stayed on the 5th floor, with a view of Westminster and the London Eye. It is conveniently located just across the Lambeth bridge, with an underground station 10 mins walk away. Our room was modern and clean, with a very nice bathroom, with separate bath and shower, both with modern fittings. Mini-bar, safe, iron and hairdryer all provided. There is a bar in the hotel, ideal for a nightcap. We had breakfast, which was very nice, English and continental, in a nice sunny dining room. The staff were excellent, very friendly and helpful. Definitely recommened as a base for a weekend break.

          Great for Familis


          Stayed here with the kids and found the room to be good as there was a double bed and a sofa bed that split into 2 singles. Kids breakfast was included in the price. Next to the bar, there was a small area for younger children with a lego table and video playing. For older children there was a PS2 to play on.

          Location is great with the London eye, Aquarium, Dali museum, houses of Westminster and Tate Britain all within 10 mins walk. You can catch a ferry from outside Tate Britain up to Tate modern and do both in one day. We would happily go back

          Good value for money


          Bid on Priceline and ended up at the Novotel Waterloo right by Lambeth Palace. Very clean, helpful staff, and a decent size room by European standards. Liked the seperate toilet from the sink&shower room- easier for two people to get ready in the morning. Bed was very comfortable (a priority along with cleanliness!) View from our room's window was of Big Ben, Parliment, Westminster towers, London Eye, St. Paul's dome, and of course, Lambeth Palace. Bus 507 and C10 connect to Victoria (Gatwick Express station) (10-15 minutes tops) and Lambeth North tube stop less than 10 minutes walk. Quiet, non-touristy area. I would stay here again

          Great hotel for the money


          We booked our room through their website and got a fantastic deal of 95 pounds for a family room. The room was recently renovated and was super clean. It had everything you would expect: refrigerator, blow drier, safe, ironing table, bathtub and separate shower.

          Great service: people were available at all times

          Good brasserie on-location

          The location is quite good. Close to Westmister, Big Ben, Parliament, etc. You can catch a regular bus that runs 24/7 right in front of the hotel that will take you to all the good spots in London (Trafalgar Sq. Picadilly, Oxford Circus, Regent St.).

          I will definitely be back next time we're in London.

          Disapointed with the Novotel Waterloo


          I recently stayed at the NovotelWaterloo in April of 2004.I was staying there for seven days but had split reservation,at the time of checking in i requested to be placed in the same room on my return ,because my son is a creature of habits.I was told it was ok, the room would be blocked,that never happened the elevator was broken for the entire time i was there,the traffic taking the stairs with luggage was awful. Management did not care they just pretend everything was ok.They say kids eat breakfast for free its their sales pitch,yet when i went to get breakfast for my son they made a major issue out of it ,i was very humilated and sad that they would try to play the race card in such a decoy manner, needless to say that was the last time we attempted to get him breakfast.The night of our second check in they did not have a room to give us because they had given our room away,and were trying to give us anything that was left and i refused to settle for it ,it took us three hours to get a decent room and they did not care that i had a nine year old child that was tired and wanted to sleep. THE ENTIRE STAFF IS UN CARING I TRAVEL TO EUROPE TWICE A YEAR AND THIS IS ONE OF THE MOST UNCARING HOTEL THAT I HAVE BEEN TO ESPECIALLY LOCATED IN AN OFF BEATEN PATH

          Very disappointing


          We recently returned from a two week, whirlwind tour of the UK with our two teenage children. We stayed at eight different places, and the Novotel was truthfully near the bottom of the list! I personally made all of our other arrangements, but this one was done by a travel agent. We were all very disappointed. I'll tell you why. First of all, I should say that the price was great - kids stayed free so the family room with a double bed, a single bed and a rollaway bed was very reasonable at 125 pounds. I travel quite a bit for business and stay at many chain hotels. These were by far the most unimaginative, ugly hotel rooms I have ever encountered. Ours was terribly plain and sterile, plus the beds were uncomfortable and had cheap, scratchy linens. The double bed was old and made so much noise when you made the slightest movement and actually woke up the kids if we got up. Regarding the bathroom, I agree that the separate toilet business was strange, but for a family it was the best feature of the room. That way you didn't have to wait for the person in the shower to be finished to use the toilet. There were inroom movies, but only two of them were regular films, the others were all X-rated. They were both family oriented which was nice, but more choices would be appropriate if they are trying to attract more families. Regarding the location -- if you went across the bridge to the Westminister area it was a fine walk - not too long at all. But if you went the other direction in search of a restaurant (the other reviewer wasn't exaggerating - there is NOTHING around) you walked through some very unsavory neighborhoods. I'll tell you that I was worried about our safety after dark. For you sightseers out there, buy a one day ticket on the Original Tour Bus and they'll bring you all over the city. Regarding the breakfast - we stuck to the continental selections. The hot selections didn't look too appetizing. They had a wide variety of cereals, breads and fruit - the best of our stay in the country. I was bugged that guests had to get their own coffee and tea with all the employees milling around, but that is a very minor criticism. If you are a business traveler and are really into the "minimalism" look, then this is the place for you. If you are a family that wants to feel comfortable find someplace else.

          Ugly, unimaginative and not very London! Renovated Rooms ONLY!


          I just stayed at this hotel THIS WEEK on business and left as fast as I could. For 175 pounds they put upgraded me to a "suite." Clearly, in London bigger means better (see my review of the Sheraton Park Lane). A suite to them was a regular sized hotel room with a couch, a desk, a double bed in it...oh, and a fax machine. The suite had bedding that was bright orange and blue... I swear it came from the Brady Bunch set. Anyway, I left the room and said that I didn't need a "suite", simply a newly renovated room. So, they showed me to a room two-doors down from the "suite" and it was delightfully decorated...very "W" hotel style. However, it like the first room did not seem clean. I can't put my finger on it, but it was just not comfortable, but at least the bedding was nice. Also, I agree with the other reviewer who said the toilet was strange...being in another room away from the shower. Oh, the room service was horrible -- I ordered penne pasta and marinara - how can you mess that up... it was terrible. Also, the location is not good for walking to restaurants at night. There's nothing around. View was nice, though. I skipped the breakfast buffet because it looked so sad. Also, I checked out after one night.

          Great central location


          The Novotel London Waterloo is centrally located right across the Thames River. I enjoyed the fact that this hotel was not far from the tourist attractions such as the Houses Of Parliament or Big Ben. Catching the Underground tube or the hop on/ hop off busses were conveniently located not far from the hotel. Novotel's Garden Brassiere was wonderful for their breakfast buffet's. Yes, I too agree that the rooms were a bit tiny and the bathrooms were awkwardedly apart from the showers, but it is an experience. The service was nice including their concierge, but one thing to be careful of is their converters. I used their converters for my curling iron that I had brought along from home and it burnt my hair and destroyed my curling iron :O. BEWARE! So, if you enjoy walking and taking in the beautiful architecture of London, I believe the Novotel London Waterloo would fit perfectly in your agenda and bring plenty of film!

          Great location


          I am surprised to be the first to write of my stay at Novotel London Waterloo. I visited in September, 2000. I found the hotel to be an excellent location. Outside my window I could see Big Ben and the London Eye. Directly across was the Archbishop of Canterbury's official home, Lambeth Palace, which had been occupied by the Archbishop since the 1300's. A short walk from the hotel was the Thames River and Waterloo Bridge. I was able to catch the Hop on/Hop off bus there. Although the exterior of the hotel is plain, the interior is modern and clean. If you're looking for old English charm, this is not the hotel. The elevators were prompt. The staff extremely friendly and helpful. I was surprised that some were french but Novotel is a french hotel chain. The food was tasty. My only complaints are the small size of the rooms but that is to be expected in London, I am told, and the hefty price, another expected inconvenience. When I go back to London, I will definitely stay there again.

          TripAdvisor Reviews Novotel London Waterloo

          4.00 of 5 stars Excellent

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