Novotel Bangkok Suvarnabhumi Airport

Address: 999 Moo 1, Suvarnabhumi Airport Hotel Building, Racha Thewa, Bang Phli, 10540, Thailand | 4 star hotel
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This 4 star hotel is located on 999 Moo 1, Suvarnabhumi Airport Hotel Building, Racha Thewa.
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        TravelPod Member ReviewsNovotel Bangkok Suvarnabhumi Airport Racha Thewa

        Reviewed by marianner

        Convenient and comfortable

        Reviewed Feb 10, 2016
        by (2 reviews) , France Flag of France

        Conveniently located with an easy walk from the airport (once you know the way! Head for the train and then you see the signs.) and an excellent place to rest before or after a long flight. Check in and out is easy whatever the hour, the staff always very helpful and the rooms very comfortable. If; like me, you've just spent time at basic hotels in Asia you'll appreciate the bath and a very comfortable bed!
        Not the cheapest but with no transfer hassles I think it is worth the extra.

        This review is the subjective opinion of a TravelPod member and not of

        Reviewed by kerimareejones


        Reviewed Oct 17, 2015
        by (2 reviews) , Australia Flag of Australia

        Conveniently situated very close to BKK we would have no hesitation in recommending this hotel for an airport stopover.

        This review is the subjective opinion of a TravelPod member and not of

        Reviewed by irenan

        An airport hotel with no wi-fi!

        Reviewed Dec 23, 2014
        by (21 reviews) St. Louis , United States Flag of United States

        We spent the night at this airport hotel because we had an early morning flight...For an airport hotel Novotel is's spacious, comfortable, it has restaurant(s), pool, gym, free shuttle to the terminals - what else would you want? But! My huge problem with this hotel is that there is no free wi-fi (while hourly prices for paid wi-fi are quite steep)...In our age any hotel in a big city that hosts lots of businessmen yet does not provide free wi-fi is not really worth staying my humble opinion, at least...and I don't even need wi-fi THAT much; but an airport hotel in Bangkok that hosts lots of business people in transit and does not have free wi-fi?! me it's definitely last century...and this little detail negates a lot of nice things about this hotel...

        This review is the subjective opinion of a TravelPod member and not of

        Reviewed by bruceandanne

        To be expected of a Novotel Hotel

        Reviewed Jun 18, 2014
        by (8 reviews) , New Zealand Flag of New Zealand

        Very nice comfortable, quiet, clean hotel with friendly staff. Great Breakfast buffet. Perfect if needing to stay overnight to connect to other flights.

        This review is the subjective opinion of a TravelPod member and not of

        Reviewed by matt746

        Palatial accommodation.

        Reviewed Sep 28, 2013
        by (4 reviews) Sydney , Australia Flag of Australia

        Quite nice but a long way from the city. Not to bad when delayed at the airport.

        This review is the subjective opinion of a TravelPod member and not of

        Reviewed by christianpappas


        Reviewed Apr 24, 2011
        by (26 reviews) Chicago , United States Flag of United States

        great hotel within 5 min from the airport.

        This review is the subjective opinion of a TravelPod member and not of

        Reviewed by mobes

        Convenient and Comfortable

        Reviewed Dec 17, 2009
        by (4 reviews) Wollongong , Australia Flag of Australia

        Being positioned right near the airport, it was extremely convenient to get off the plane and be at the hotel in under 10mins of collecting my baggge. The food lounge has great tasting food that was just what I needed when I got off the plane late in the evening. The room was comfotable and tidy in the usual Novotel style, and the sheer layout and size of the hotel was surprising as I was expecting less. Overall, a great place to stay particular when you need a rest straight after a long flight

        This review is the subjective opinion of a TravelPod member and not of

        Reviewed by travelwithjorg

        Very good

        Reviewed Aug 30, 2007
        by (27 reviews) Lusaka , Zambia Flag of Zambia

        Because our flight was cancelled we stayed one night at this hotel. Far above our luxuary rate but indeed very nice.

        This review is the subjective opinion of a TravelPod member and not of

        Historical Traveler Reviews Novotel Bangkok Suvarnabhumi Airport Racha Thewa

        Average Hotel Lodging


        I was a bit disappointed with this hotel. The rooms are quite small (though relatively clean) and the staff, though numerous, are unable to help with much other than pointing which direction you should go to reach your destination (the hotel is not large enough to justify so many people milling around the lobby while the front desk remains understaffed, at least with respect to desk clerks who can check you in and out in a timely fashion). We arrived around 7:30pm and were looking forward to at least a decent meal (the hotel boasts that they have numerous restaurants), but found that we were heavily discouraged from ordering anything a la carte and pretty much had to resign ourselves to the buffet (which was okay as far as the food quality, but I generally don't like buffets and did not enjoy having to pay for a buffet dinner at more than double the cost of a single plate of food (which is all most of us eat for dinner in any event)). Also, when you check out and they tell you it is much to far to walk to the terminal, ignore them...unless you are on crutches or sorely injured, it is a 5 minute walk through the parking lot (out the back door) which is much faster than their shuttle.

        Laisse vraiment à désirer...


        Est ce parce qu il est en rodage et ouvert depuis peu qu il y a autant de dysfonctionnements dans cet hotel?? Au check out et check in on fait la queue comme à l aeroport ou à la poste en france. Mauvais accueil. Trés cher même si trés confortable. Trés choquant pour un hôtel d'aeroport: le petit déjeuner buffet compris ds le prix de la chambre ne commence qu' à 06h du matin...Notre vol étant tôt, nous avons eu droit à du café et à des n y avait rien d 'autre. Mauvais restaurant et trés cher. Service médiocre pour la thailande. Globalement une mauvaise expérience.

        Catch a taxi into the city


        While some allowances should be made for "settling-in" problems - the hotel is a long way from providing anywhere near a basic level of service. From picking up our bags to walking into the room took 2 hours, making a nonsense of the "benefit" of staying at the Novotel Airport hotel. The check-in is very, very slow. Ours took nearly an hour, with delays due in part to other guests returning keys and asking for different rooms as theirs had not been cleaned. The walk-way from the airport has not/not yet been built. The hotel does provide a complimentary shuttle, if you can find it! Our room was on the 5th floor and was a 150-200 metre walk from the lift. The rooms are lovely, but as another guest has mentioned - they offer little privacy unless you close the curtains. The return trip from the hotel back to the airport was a nightmare. We waited 40 minutes before we were able to get into one of the complimentary shuttle vans, as it was constantly taken-over by a tour guide who pushed other hotel guests aside while all 40 of her "clients" were ferried back to the airport, 8 at a time. The hotel staff allowed this to happen, even helping the tour groups with their baggage!! All this, despite many complaints from the other 30 guests who were standing at the kerb waiting for transport. Appalling service. We had planned to stay at the Novotel on our return visit but cancelled and stayed in the city instead.

        Nice hotel, some difficulties


        Really nice new hotel close to the new Bangkok International Airport. If u like to have a nice first impression of Bangkok or you need some sleep after a long flight - this hotel is a good choice and worth its price.

        Rooms are stylish and spacious and the bathrooms are just wonderful.

        Some minor difficulties (toilet blocked & long check in) will hopefully improve - the hotel has newly opened and some starting problems are normal.

        Mixed impressions


        We had 8 hours between flights and I'm glad we booked this room - it is the only hotel that would've worked for us. It will be much more convenient when the walkway is finished, but in the meantime the shuttle is a perfectly reasonable alternative. Just know that it waits outside gate 4 and leaves about every 15 minutes.

        The hotel and room are beautiful and I'm so impressed with the design which has all windows open to inside courtyards, which keeps the airport noise entirely out while allowing light into the rooms.

        I had the same issue as an earlier writer with the curtains until I realized that the outer curtains were just for show and there were *inside* curtains as well that actually covered the entire window.

        I'm from california, which has a king-size bed named after it, and this was also the biggest bed I'd ever seen - and comfortable.

        The only problem - and this is serious enough that I will probably not stay here again - is the plumbing. Our toilet was also stopped up - they fixed it withing 10 minutes. But in the morning (5 hours later) we woke to find the sink full of sewage! We didn't have even the 10 minutes to spare, so just used the lobby restrooms to clean up, but my stomache was still turning from the smell.

        Even worse, when I complained to the person checking us out (there is no way to checkout without talking to a person behind the desk) they could not give us any sort of discount on the room because the charge had been put through when we arrived. They had no problem still charging me for the beverage we drank from the bar though. I talked with a manager about how unnacceptable it was that we couln't use the room for it's intended purpose but he was unable or unwilling to do anything other than apologize.

        I am currently renovating the house I live in, so I'm very aware, and tend to be more understanding of, plumbing issues.. but I think they have real problems here.

        Allow Time for Check-Out


        I stayed in a "Deluxe 1 King Bed" room for one night during the second week of October 2006. It was quite exciting as the hotel, as well as the airport, was brand-new and squeaky clean. Personally I also liked the overall decor and spacious layout of both the guest room and public areas; modern yet not too futuristic.

        The bed, with Sealy (American brand) mattress, was about 6-feet wide and one of the largest I'd ever seen. (Then again, I live in Japan where everything is tiny.) Although the hotel is situated right next to the airport, the room was very quiet; believe it or not, the only sound I could hear from outside at night was frogs' croaking! I believe that this hotel is good enough for one-night's stay but there's some room for improvement:

        *As the previous reviewer stated, the choice of TV channels was limited. Lots of local stations, one German, one French, three Chinese...English-language stations were just Bloomberg and another one called NOW, which kept showing video game reviews. No CNN or BBC World...rather odd.

        *I like my bath/shower quite hot, but even when I tried the max tempreture, it was still lukewarm, at least to my sense.

        *My check-in (around 6:00p.m.) was processed smoothly, but check-out at 6:00a.m. was a bit of hassle. There were about a dozen people waiting, in three seperate queues, and I had to wait for 30 min. before my turn came. Some people, afraid of missing their flights, started to shout at the hotel staff.

        When you check-out, the front desk calls up a hotel staff member upstairs via radio to send him/her to your now-vacant room, apparently to check mini-bar usage and possible damages. Well, they do ask you "Did you take anything from mini-bar?" but no matter how you answer, they send someone to check. It's a time-consuming and rather unpleasant action but probably a Thai custom, as another Thai hotel I'd stayed the night before did the same thing.

        The funny thing was, my room didn't even have a mini-bar! I had an electric kettle and instant coffee/tea but the fridge was empty. I didn't realise that some other rooms actually had mini-bars until I heard a guy in front of me claim 'Yeah, I had a can of cola." When I explained that there was no mini-bar in my room, the lady at the desk apologised.

        The hotel shuttle to the airport (8-seater vans) - Although I was told upon check-in that the service was 'every 15 minutes,' it was more random. When I finally reached the hotel entrance after check-out, I was gutted to see a packed van leaving but 10 seconds later another one showed up.

        Have a good night's sleep in a huge, comfy bed to get up a bit early...that is my advice!

        Give them a year (or two)


        I stayed in the hotel twice during the first week of the airport being open. In short, there are numerous issues the Accor Group needs to address before this hotel can live up to its stars. Fortunately, virtually all of those problematic issues will be resolved when the newness of the establishment wears off.

        Check in - was painfully slow. Lots of time was spent with staff members peering in to computer terminals with paned expressions while the queue of guests stood swaying as they shifted weight from one foot to the other and back.

        Access - was circuitous. The subterranean walkway has yet to be completed and other than navigating through a parking garage on foot, the only realistic option is to take the hotel's shuttle bus from the airport. This is extravagantly ridiculous because the hotel shuttle must follow the looping cloverleaf around and around and around before it stops in front of the airport -which is only about 300 meters as the crow flies from the door of the airport terminal. The shuttle trip is probably more than a kilometer of looping.

        ATM - in the hotel lobby is plugged in and illuminated, but doesn't yet disperse cash. The nearest ATM is in the terminal building, which requires getting back on the shuttle and looping around the clover leaf, or walking through the parking garage.

        TV - in the room is devoid of the normal English language options. No CNN, no BBC, No Star stations, just a limited selection of Thai and other language stations.

        Hot Water - was plentiful only once two problems were overcome. First, none of the taps are marked hot or cold. (modern styling appears to be more important than functionality) They are simple handles with no marking whatsoever. Second, the hot water apparently takes a while to work its way from the heater to the room, so lots of cold water must first pass through the system before the hot water arrives. This might prompt a guest (such as me) to move the handle from left to right again and again in an attempt to find the hot water. I was able to enter the shower after about 5 minutes of waiting and of turning on all taps to get the cold water cleared out of the line.

        Drapes - in the room were designed by committee. They look wonderful! Nice fabric, beautiful contrast with the room's decor, lovely quality.... Only one flaw; they don't cover the window. The drapes are clearly decorate and not meant to conceal the room. This might have been acceptable save for one major drawback - the exterior of the hotel is brightly illuminated. In fact, it is so brightly illuminated that one could read a newspaper with the room lights off if the drapes are open. Sleep would be difficult with the drapes used as designed. This does not bode well for jetlagged guests with interrupted sleep patters (and unless they speak Thai they can't flip on the TV and watch anything during their insomnia). Fortunately I had a sewing kit in my bag and was able to sew the curtains closed and block a sufficient amount of the glare. I suggest anyone staying in this hotel make sure they take duct tape, a sewing kit, or document clips to keep the drapes closed during the night - otherwise there is a two meter gap through which much light enters the room.

        In short, the hotel had far fewer problem issues than the airport itself. In time this will be a pleasant option (much nicer than the Amari Airport at the old Don Muang)

        Teething problems?


        I stayed here for one night. My initial impression was Wow!! The lobby is huge, modern and very impressive. That's the best part. Now for the problems:

        1. Check in took 20 mins

        2. We were given a room that hadn't been cleaned

        3. It then took another 40 mins to get a new room

        4. The shower and toilet were blocked and we had to call house keeping on 3 occassions to come and unblock both.

        On the positive side, they allowed us a late check-out at no extra cost so we could take a shower at the gymnasium before catching our next flight.

        I hope the slowness with check in and the plumbing problems are just because the hotel is new. Otherwise it looks fantastic and the buffett breakfast was good.

        I wouldn't stay here again unless I heard it had improved

        Excellent hotel, 5 minutes to the airport


        This is the only hotel at Suvarnabhumi Airport so they could have made do with any old thing but this hotel is fabulous. Gorgeous rooms, extremely comfortable beds, wonderful buffet breakfast, very helpful and courteous staff and good security. There is also a free 24 hour airport shuttle to and from the airport. A taxi into Bangkok costs about $10.

        The pictures on the Novotel website do not do it justice at all.

        Not Working Well - Many Issues


        I stayed at this hotel on October 3rd for 1 night. On the positive side the hotel is new, architecturally pleasing and quasi convenient. Now my experience, I list my issues 1 by 1:

        1. Check in took 20 minutes, I made a booking at the hotel website and the check in staff were baffled.

        2. Wireless internet did not work.

        3. The bed type that was confirmed was not available.

        4. There is only 1 English channel on the TV, Bloomberg, the remaining channels include 1 German news DW, a French channel and many Thai language stations. Awful!

        5. The Japanese restaurant: My ramen took 1 hour and tasted like water. My seaweed salad was simple lettuce. They had no spices. Service and food were equally awful.

        6. The tunnel to the airport is closed. The hotel offers a shuttle bus though.

        7. Spa: Booked, in person, a 90 minute massage and got a short 60 minute one. Facilities were nice but therapist was lacking. Again producing my bill took forever.

        8. Woke up for my flight and had poison ivy like symptoms on my feet and arms. I have been to Bangkok many times and this is a first for me. Spent the previous night at the Oriental and left without a rash. Bed bugs?

        9. Check out took too long at 3am. Incompetence galore.

        10. The A/C drones very loudly. The rooms also have a "energy saving" key slot which only accepts your room's card key. When you leave and take the card out of the slot everything turns off, including the A/C. Please note: this is the tropics! Very poorly conceived in my book.

        11. The shower door opens inwardly making ingress and egress very hard. Water temperature varies.

        I stayed here because it is new and figured checking out of the Oriental at 3am made little sense. While I would never compare a Novotel to most 4 or 5 star hotels my experience was truly ridiculous. I would avoid this place unless absolutely necessary.

        TripAdvisor Reviews Novotel Bangkok Suvarnabhumi Airport Racha Thewa

        4.00 of 5 stars Excellent

        Travel Blogs from Racha Thewa

        Day 1 in Thailand

        A travel blog entry by dievans on Mar 15, 2016

        2 photos

        Dave and I woke up around 6am. The girls were still asleep so Dave and I decided to go for a walk. Dave wanted to know how Tara and I got to the hotel so we walked back to the airport, looking at the shops on the way. When were almost back at the hotel, Karina rang to say they were both awake, so we met the girls in the lobby and went and had our …

        Arkun TOM TOM

        A travel blog entry by marianner on Feb 10, 2016

        12 photos

        Well here we are again, the best part of 6 weeks passed in a flash!

        I can barely remember all I have done and will need to look back at my photos to be reminded of the huge amount of ground I have covered. All the great company, trips, sunsets, dinners, cocktails, spa treats, work, laughing kids - the zillions of magical moments. I've …

        I don't care if there's turbulence I'm going pee!

        A travel blog entry by jacqueenbee on Jan 09, 2016

        Made it to Bangkok, contrary to what I always thought about myself, I'm not cut out to fly across the world. At least not in a middle seat! I watched every movie possible, some good some bad, was fed the "Muslim" diet also known as lactose free, and kept being told we couldn't get up to go pee when there was turbulence (this felt like every time I …

        One night in Bangkok

        A travel blog entry by kerimareejones on Oct 18, 2015


        After an uneventful and timely flight with Thai airways we arrived in Bangkok about 8:25pm Thai time (12:25am Melbourne time). I saw "Boy Choir", the "Water Diviner", "Troy" and 2 episodes of "Game of Thrones" series 5 on the way! We could see our hotel, (the Novotel Airport Hotel) but needed the shuttle bus (or airport tunnel) to get there! We …

        And So Ends Our Time In Asia...

        ... and the smell of Christmas trees, it was better to convert to Buddhism for the day! We spent the day at MBK and watched the movie Australia, which we thought was very entertaining. Laura bought a cranberry lip balm from The Body Shop in a last- ditch attempt to bring back some Christmas spirit. The following day we took a taxi over to Jim Thompson's House. For those of you who are unfamiliar, Jim was an American entrepreneur who is credited with reviving the ...

        Bangkok, Thailand andrewandlaura

        Traveler Photos Novotel Bangkok Suvarnabhumi Airport Racha Thewa

        Lou above the lobby atrium
        Bangkok, Thailand
        The View from Our Room
        Bangkok, Thailand
        Love of my life
        Tambon Nong Prue, Thailand
        Bangkok, Thailand
        The whip
        Bangkok, Thailand
        Dinner in Bangkok
        Bangkok, Thailand
        Our Room
        Bangkok, Thailand
        Bang Sao Thong, Thailand
        Our Room, Novotel Bangkok Suvarnabhumi Airport
        Bangkok, Thailand