Novotel Sheffield Centre
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Historical Traveler Reviews The Amber Lantern Killarney
Extremely noisy at night from disco music - staff not bothered by it. Finally got moved to the top floor at 11pm, but still alot of noise from the public rooms. Children romping around in the bar late at night.
Had a RO rate, but hotel tried to charge me automatically for breakfasts not taken. Sounded like a business account scam. They said that all their hotels did that - not true.
Novotel have great hotels around the world - this definately isn't one of them.
We were booked into this hotel as we were down in Sheffield for a course. We were booked in for 2 nights. When we arrived it was a nightmare to get into the building as there was renovations' going on all over the place? It was like entering a building site.
On arrival in the room I had been given a room where someone had been smoking and I immediately opened the window to clear the air. The room was very large but very dated and obviously in need of refurbishment.
We ate in the restaurant both nights which was fine, the food was quite good and I liked the fact that if you were travelling alone they had televisions you could sit at while eating.
The hotel does have a pool but unfortunately due to the refurbishment we couldn't use it. I had been looking forward to making use of the facilities during my stay.
I'm sure the Novotel will be improved tremendously when the renovations are complete and they were estimating December 2005 so if that is the case I would probably stay here again but not in its current state.
Give this one a miss!
I recently had the misfortune of staying at this hotel due to work committments.
The staff were reasonably helpful once you got past the language barrier but that's about the only good thing going for the place. The room corridor was smelly, not sure if the smell was due to cheap and nasty disinfectant or something more disgusting, dusty room, stained sheets and mattress, creaky bed, stained towels.
The room was being paid for by my employer and dinner was supposed to be included, I was told it wasnt when my meal (bland and overpriced!) was bought to me in my room and the helpful Eastern European waitress wanted to take my credit card off for a while to register it. (no way!!)
Take my advice and find somewhere else to stay - or if you are travelling on business, get the train back home at the end of the day.
Crap Hotel in a Crap City
Dirty room in a dirty old town. I would not go back, no soul to hotel or city. Damp, dreary and old fashioned - 10 or 100 years is the same, so was the town. Room was poor, dirtyish and disheveled, loo stand alone, shower and bath smelt of pee/ blocked pipes, and sheets were used. City centre sinister again, I am a hard nosed Scots weekly traveller, a street wise punter who felt distinctly cold and slightly unervered here.
If you can avoid the Novotel and indeed Sheffield if you are paying, do so, if you are not, get a bottle o plonk and a decent take away (of anything edible) and go to bed, its better fun than the Hotel or surroundings.
PS The Hotel menu must think we are wealthy idiots!!
Nowhere near the standards come to expect: filthy bathroom & light switches, broken bed, repair work from upstairs from 8.30am, 1 entry card between 2 guests causing problems in co-ordinating stay, made to sign for £115 on arrival when room was £86, etc etc. Was promised no charge for room on departure but was charged a week later. Still trying to get a response from the manager who is not answering phone calls & has not had the courtesy to reply to letters. Better than Express Inn Preston though!
I paid 80£ for the room so expected something not too bad.
The room was quite average, nothing too bad but nothing great either. Staff was good when I checked in.
Problem was that I was woken up at around 8am by drilling and I think 80£ is overpriced for this type of hotel (needs modernisation), 50£ would be more the norm. Also, they charge 12£ (not included) for breakfast, which is a rip-off.
I understand that the drilling might not be their fault, but they couldn't have warned me the night before.
They exceeded my expectations
I recently took a trip to Sheffield with my wife and two children to show them the place that i had grown up. I chose the Novotel because of its brilliant location right in the heart of the city were evrything is easily accessible. Upon arrival we were greeted by warm friendly faces, that were both helpful and very professional. This positive attitute continued right through the duration of our stay especially on the one night when my youngest couldn't sleep and i requested a glass of warm milk. the milk was promptly brought up by what must have been a receptionist because at that time there was no room service and the restaurant had closed for the night. It was that 'can do' attitude that has led me to recommend anyone to stay at this hotel, if for nothing else, in order to get exactly what is advertised in the brochure (and more). Which is more than i can say for other hotels i have stayed in.
Great location but
its in a fantastic location but th service was the worst ive ever experienced at a hotel..ever!!1)i wasnt told of the cheaper weekend rate &payed an extra £35 per night.!it was only when i bumped into a friend that i was aware i had overpayed,only to be told that they dont do refunds as i had payed by cheaque!!!so my friend arranged with the manager not to pay and to give the money to me??strange but true!
2)i was woken at 8am by builders needing to change my door.i deliberatly didnt book breakfast so we could have a sleep in.not to be 3)we ate dinner in the resterant at 10.30pm.the food looked and tasted as though it was the dregs of the days food.i ate the lamb and suffered a mild case of food poisoning.
4)when i tryed to complain i gave up.the guy could hardly undestand a word i was saying.
Second time lucky
Having stayed at many Novotel hotels in the past including their Hammersmith property I was must disgusted by the lack of cleanliness and service I received at sheffield. Having checked in for 2 nights I was directed to my room. On entering the room I was greeted by a catalogue of filth and grime. The bed was made but unfortunately the sheets had not been changed from the previous guest who had used the room. The bath plug hole was full of pubic hair and there was urine stains bseide the toilet up the wall. When I approached the reception desk they were very unhelpful not only unhelpful but there seemed to be a communication barrier between the front desk and their housekeeping department. The receptionist assured me that this room was clean and that no other rooms were available for me to move to. I immediately checked out and went in search of another hotel. I ended up on Furnival gate and looked up to see the Grosvenor Hotel which from the outside looked a little daunting. On entering the hotel I found it to be tired but very welcoming. i was greeted on arrival by a very pleasant security man who escorted me to the reception desk where yet another equally friendly young lady greeted me with a pleasant smile. I asked if I could take a look at one of the rooms and was told that a Duty Manager would show me around the hotel and as promised a young man by the name of Will introduced himself and duly showed me around the the Hotel. Having shown interest in me and taking the time to show me round I decided to stay at the Grosvenor. I will endeavour to let my colleagues know not to stay at The Novotel Sheffield any more but to stay at the very accommodating Grosvenor House where they are sure to have a comfortable stay.
Great location, poor service
I chose the novotel sheffield because of it's central location and brand name. However I was most dissapointed with the service I recieved. The room was dissapointing- not as nice as other novotels I have stayed in. And trying to get extra pillows was an impossibility! I was treated as a nusiance rather than a valued guest. I felt it was over priced and my experience has put me off staying at a novotel again! Good central location though.
TripAdvisor Reviews The Amber Lantern Killarney
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