How has this hotel rated in the past?
- Drycleaning onsite
- Meeting rooms/conference facilities
- Reduced mobility rooms
- Hot tub
- Free High-Speed Internet
- Multilingual staff
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Historical Traveler Reviews Novotel Ottawa
This was a very average hotel. The Novotel here certainly did not match the quality of its European counterparts. The rooms were small, especially for a family of four (2 double beds). No perks, just the basics. We paid the non-refundable option, which was a good price. But I would have definitely felt ripped off if I paid the regular price.
Great location. Nice hotel.
Very nice hotel close to all attractions. The rooms are spacious and clean, modern and quiet. Service was ok. The best is its location. Try to get a room with a view.
Immaculate and quiet
I like this French influenced hotel. The location was within walking distance of the canal and the center of town. The lobby was small but tasteful and modern. My room was modern, tasteful, immaculate, quiet, odorless and had free ethernet access. Classical music greeted me when I came in the room. I would stay here again.
Not bad but not great...
My husband and I travelled here with two other couples for a night in Ottawa. We had booked a king room for ourselves and a room with two doubles for our friends. We had requested to be on the same floor. On check-in we discovered that the larger king rooms were not available on the same floor as our friends so we down-sized to a two-doubles room as well. What a mistake! The rooms we had were very small! We felt cramped in the room we had so I can only imagine how cramped our four friends were!
The rate we booked was an online, no cancellation price of $95 per night which was very reasonable. Our friends paid an extra $20 for the extra two people in their room. The staff were polite but nothing to write home about. The rooms were clean and the bathrooms were nicely done. As previous reviewers mentioned the fridge didn't have any room for anything you had brought and the snack tray was outrageously priced! There was a hairdryer and coffee maker too.
Overall, because of the good rate I can't be too hard on this hotel but it would not be a good value for anything more. We might stay there again but would definitely look at the king-bed rooms next time. It is in a great location and does have a pool so not a total waste of money but not a great place either.
More mixed feelings . . .
I have mixed feelings about this hotel. A good rate available if you go for the non-refundable option. The first night when we checked in for five nights we were told that there was no room at the hotel . . . not what you want to hear after all day driving. Offered to send us to another hotel. Ended up at the Lord Elgin for a night. There were a number of other "guests" that were being sent other hotels. They did pay for the night at the Elgin and refunded the first night to us. Though this seems to be a regular procedure for them, it was still a hassle both times checking into the hotel and then again at check out. (at first instead of the refund they booked us one more night)
The hotel and rooms itself is nice relatively clean and in good condition. The room we had was reasonably big and had enough space for a couple of tourists. The fridge is a bar fridge with a sign telling you that if you put anything in it, it will be removed. The pool and fitness centre are on the fifth floor are a good size but shared with Les Suites next door and was very busy.
It is an easy walk to Parliament and the Byward Market/Rideau Centre. Both Byward Market and Rideau Centre have a large number of restaurants and shops and is easy to walk to at the end of the day even with sore feet. Other attractions like the War Museum, Civilization Museum and Nature Museum are a long but doable walk.
Without the hassles I probably would be recommending this hotel but as it stands next time I will try another hotel.
Very nice hotel for business travelers but disappointing for tourists. Instead of an honor bar we would have preferred an empty fridge; instead of a laptop safe we would have preferred a microwave. The room also had a very spacious desk area with only 2 small drawers- no bureau for clothes. Location is excellent-close to all activities. I would stay again only if the accommodations met the needs of tourists as well as business travelers.
Great Location, Reasonable accommodation
Similar experience to all other reviewers, particularly the mother who got a dodgy crib, I think I got the same one. The Hotel is in a great location, one block from ByWard Market and the Rideau Centre, easy walking distance of restaurants and tourist spots. The hotel restaurant is good quality and value and parking is underground at a $12CDN per day charge. I would describe the accommodation as functional, nothing special but clean and tidy. the gym and pool are shared with the Suites hotel next door and are average. Staff are courteous but I did not like two things; internet access is charged in the lobby unless you have your own laptop; a basket of goodies sits temptingly on the dresser but lift anything and you will be charged. I just got the feeling leaving this hotel that you are a number, not a person, and that their aim is too get as much money out of you as possible. At the same time, while not homely, this is a reasonable functional hotel.
When travelling with little baby....
I have a little baby and was going away for a week-end from Toronto to Ottawa. Decided to stay at the Novotel for the location and because it claimed to provide cribs for babies.
When I got there it took ages to do the checking in, something like 40 minutes of waiting in the queue, and with a baby who was tired from the 5 hours of travelling was not good. When we finally got to the room there was no crib, just a big king sized bed. We called the reception and a little later someone came up and put in a little pack'n'play. It was one of those opening like the Graco one does, but the sides were lower and was sort of rectangular instead of square. No fitted sheets were provided, just an adult size sheet. I had taken along my own pack'n'play and crib fitted sheets, but were too big for this model of pack'n'play. Moreover, the pack'n'play would not snap into place, i.e. the middle would jump up after a while, did not trust it, so ended up not using it.
The good thing was that there was this big king sized bed with a really firm mattress, and we could easily sleep in there the three of us (mum, 5-month-old baby, hubby). And the whole room was clean.
When in the morning we left, again we had to wait ages to do the check-out, which is not pleasant again when you have a restless baby.
We also ate at their cafe, and they were really friendly...
Stayed here for 3 nights in May, 2005. The location was perfect for a conference at the Congress Centre. Thin walls, could hear the person coughing in the room next door, and the fitness room was a bit disappointing. Nothing wrong with the hotel, but nothing special either.
Went to Ottawa to visit a friend and stayed here. Has indoor garaged parking and a location right across the street from the mall and the University. Staff was great and the room, while not huge, wasn't cramped either. Fixtures and furnishings looked like upscale Ikea and very tastefully done. Lobby is attractive and also done in the Ikea style though the bar is way to bright to be intimate but the bartender was friendly. Didn't eat at the restaurant. Only two complaints and they are that there is no wireless hotspot in the lobby and there was no place to lock my laptop to in the room. I ended-up having to lock it to the toilet with my Kensington cable!
All in all a great value for a very pleasant, well-located hotel.