Good value, pleasant stay

Far better than expected. The usual stop and go business hotel. Food and drinks were good and not too pricey for the city.

Not sure what room we had but it was huge.

All in all cant imagine you would be dissapointed, maybe even impressed for a Novotel.

Good Location, Average accomodation

The hotel is located directly above shopping mall, Australia on Collins. It is probably the most centrally located hotel in Melbourne. The room was ok, had two double beds. No safety deposit facilities in the room, you had to go down to reception which had safety deposit boxes, these were free but a bit inconvenient.

The hotel cashed AUD travellers cheques with no charge which was helpful.

We didn't have much of a view but then we didn't expect to.

The hotel's pool is a bit of a joke - the hotel pictures make it look more impressive than it is. The Gym and Pool are tiny.

Overall, good location but there are probably better hotels for the money.

Most enjoyable

This is the 3rd time I've stayed at the Novotel on Collins & it gets better every time. The staff are so efficient & experienced & very friendly. The room was great although I stayed on the 13th floor & I had bars on my windows (do people on the 13th floor tend to jump out of the windows?) The bars limited my view from my window & I requested a room overlooking Collins Street, but that was no big deal.

Wonderful location and service

Just spent a lovely weekend at the Novotel on Collins. Here is my view on the hotel:

Service - Excellent service everyone is more than ready to assist. My partner and I flew into melbourne early in the morning and our room was available right away whihc was a treat!

Room - Room was lovely very spacious. Bathroom was quite small but clean nonetheless. Television was very large which was great. The view was nonexistent and was looking over a construction site (not too pretty) so we generally had the curtains shut.

Room rate - The cost of the room for the weekend was $700.00 which was ridiculous! However this was due to our weekend coinciding with the spring carnival and hence all the hotels during this time were overpriced!

Location - THE BEST LOCATION! Easy walking distance to everything in melbourne! The first night my partner and I walked easily to the crown casino which was a pretty walk along the river!

All the excellent shopping was right at our doorstop and the famous melbourne central was only a few blocks away!

Lygon st was also close which is a must do lovely food!

Overall the hotel was great and I would certainly stay again!

Excellent location, good value

Stayed at the Novotel on Collins for 3 days in August 2005. We arrived very tired and with a sick teenager after an overnight flight from Hong Kong at 9am. Our room was understandably not ready, because normal check-in was 3pm. However, by 10.30am a room was ready for us and we were able to rest. The room was adequate and clean, but the view was not very inspiring. A strange quirk of the hotel was that at street level there was a lift which had to be taken up to the foyer on level 6. We then had to walk through the foyer to another set of lifts to get to our room. We paid about £80 per night for the double-double room. This hotel did have a great location and friendly staff.

Nice hotel, great location, shame about the bathroom

Stayed 2 nights- girls weekend, requested 2 interconnecting double/double rooms at A$167/night per room. Check in was efficient. The location of the hotel is great, short distance from Burke St, Flinders St tram stops, etc. It is housed withing a multilevel shopping arcade which was also pretty cool- Country Road, David Lawrence, some interesting boutiques, etc. The room is very nice, spacious and modern, flatscreen TV and all the amenities including a pillow menu.

Tea and coffee making facilities were there with a good range of teas and mugs! (I think cups are too small so I was pleased). Housekeeping sent up a carton of milk for tea/coffee when we asked if it was available, they offered regular or skim- I thought that was really good as often you have to order it from the room service men or use those little artificial milks.

Our bathroom was fine, my friends' was not- the balck mold in the shower was really extensive and unsightly. It would have put me off- I think a 4.5 star should be very regularly regrouting. Also their room was not serviced on the 2nd day.

The pool and exercise facilities were good although we didn't use them.

I would stay again but would inspect my room first. Ours was the last available interconnecting in the dbl/dbl configuration so we didnt want to move.

Great Hotel/Helpful Staff

We stayed at the Novotel from June 11th thru June 16th, 2004 and were very pleased with this establishment. Our early morning arrival after a long flight from the USA was met with courteous and helpful reservation staff and our room was ready for us to check in and rest. The hotel staff were all willing to offer advice about the Melbourne area attractions and shopping.

Our room was very comfortable and had all the amenities we needed while being so far from home.

We will stay in this hotel again during future trips to the Melbourne area and recommend it to our traveling friends/family.

Great rooms, great service

Having stayed at the novotel on collins on numerous occasions every time i have stayed there i have found the rooms to be very warm and modern the staff are exellent they are quick with the room service and it is convenient because it is in the heart of the C.B.D and close to things like the telstra dome and federation square there only downside is that there gym is smaller than a lot of other gyms i have been to but it still provides good facilites. The restraunt cooks incredible meals espeacally breackfast.

My Favourite Place To Stay

The Novotel on Collins is my favourite place to stay. Excellent 4 star accommodation. Rooms are huge, clean, fantastic bathrooms and all amenities. Michel's Restaurant serves the best buffet breakfast and evening meals are great too. Good location on chic Collins Street.

Staff are helpful and friendly. Would recommend, you won't be disappointed.

Problems with Room Service

Have stayed at the Novotel on a few business trips, and while the rooms are adequate, I often feel that the food/beverage service leaves a lot to be desired. This was excentuated by my last trip where Room Service was called at 7.15pm and the final meal arrived at 9.45pm. Initial wait for meal was 95 minutes, and no response from management after calls of enquiry made. The meal that initially arrived were the wrong meals. A further 45 minutes went by with several calls to room service manager and duty manager. In the mean time the remaining side dishes had gone cold. This incident is extreme but I have had problems in this regard at previous stays.