Good price, good location

My boyfriend and I stayed here for 3 nights in June 2004. We got a great deal using Hotwire for this downtown Montreal hotel. Our room was a little small but it was clean and nice enough.

Our view was terrible. We were facing an alley, garbage cans, an empty lot, and the back of an apartment building. We didn't really choose the hotel for its view so we didn't mind this at all, but just a head's up.

The staff was very nice and accomodating. I would recommend if you're looking for a less expensive hotel in a good location.

Pricy but worth it!!!

This hotel is in the middle of all the Montreal action. It is half a block away from St. Catherine street (great shopping!) and about a 15 minute walk from old Montreal (a nice walk down Rene Levesque St.) It is one block away from Cresent St (fun bars, discos and restaurants)

We payed $200 for a one night stay. More than i would have liked to spend but what we were paying for was the location. Feel free to email me with further detail or questions!

Not a wonderful experience

I stayed here on business from August 21 to the 25 I have stayed here before and must say that it has done quite downhill. Check in was very long with only two staff members when we got to our room the keys would not work!!! We had phone down twice until they sent someone to fix it. This happened to us three times while we were here.

The bar/restaurant was extremely slow and very very expense for what you got.... the food was lousy.

The beds were comfortable as well as the room was clean and bathroom large.

Location was great but I will be looking for something better next time....

Good, with a warning...

Was pleased overall with the service of the hotel. The rooms were great. They advertise a workout room and whirlpool but no one seemed to know where it was.

Also, our license plate was stolen while our car was in the parking garage. Make sure to back your car in so they can't get at it. We did, but there was still space there. The hotel, to be fair, couldn't really help because they don't run the parking, but the parking people were less than helpful, and apparently helpless security-wise. In fact, the attendant was asleep on the floor of the booth when we went to complain. I'd suggest that Novotel find a more competent company to run their guest parking.

Fair warning

The rooms are great. (We didn't try the food.) Mattresses are foam, and very comfortable. Individual A/C is not too noisy and works well.

The problems are the staff and a shortage of some essentials. We asked for shaving cream, as it's on the list of things they will provide, but there was none available. There aren't enough luggage carts for the need. We saw them send entire luggage carts to the storage area with luggage on them, for storage. We waited about 20 minutes for a cart upon leaving, and had to follow one around which was in use until we could have it. When we finished, someone was waiting for it. The staff, as someone else said, are young and lack experience. A lot of their services are subcontracted, so they take no responsibility - this includes the underground garage and the minibar service in your room. With the garage, there will very likely not be enough places for all the cars, so you will have to give your keys to the attendant, and you would probably be wise to empty anything valuable from the vehicle. The minibars are one of the worst rip-offs, but at least we were warned on check-in. The deal is that if you so much as MOVE an item in the minibar, you will be charged for it. So we didn't even open the door. The only way to stop this ridiculous practice is to not patronize it. Long line-ups at checkout when they are full, as they were when we were there.

Great hotel

i thought the Novotel was a very nice place. As a matter of fact, it was the first hotel we stayed @ during our stay, after a few days we tried different hotels but we ended up going back to the novotel.....twice. They always had available rooms wich surprised me considering its a very nice hotel and its location is dead on. So for anyone who is looking for a hotel, you can't go wrong with Novotel, seriously!!

Great location, nice rooms!

Stayed at the Novotel for 2 nights starting Jan 30, 2004. Location was great, parking was reasonable ($13.50/night), and the rooms were larger than expected. Overall very satisfied. Warning - the parking lot attendants on either side of the hotel will try to rip you off (asking for $18/night) - instead, park right under the hotel - safer and cheaper!

A lovely place to stay

We stayed here 20 September 2003 for two nights and found the accomodation excellent.All the staff we came across were helpful and polite.Good location.We had a lovely bedroom on the sixth floor.The bathroom was very smartly decorated and was spotlessly clean.Bed was comfortable and the restaurant staff were very good and the food was great.

Pleasant surprise

As we decided to "go cheap" we unsure what to expect bit had a pleasant surprise. We stayed here June 2003 for four nights, although one of the reception staff was extremely rude, everyone else was very friendly.

When one of our party became ill the staff couldn't have been more helpful. When we return to Montreal we will stay here. Fantastic room, fantastic location (out of old town). Excellent for price.

Terrible service

terrible customer service, no manager available to help us with our problems. young inexperienced staff (one women) at the front desk, double booked our room and we were told that is was technical difficulties that could not be explained. No assistance offered to help us get alternate accomadations