Mediocre

Just don't try to get anything to eat after 10 o clock. The room service seems unavailable and the place is littered with nice food vending machines that don't work! It really seems like theres no management. ON the plus side the breakfast is pretty good!

Good location for Apollo Theatre

We chose the Novotel as a good location to attend a show at the Apollo Theatre and as we know the Hammersmith area well, we knew this was one of the best hotels with regards to location.

We arrived at the hotel just after midday expecting to leave our bags and collect them later when we returned to check in. However, we were checked into our room immediately, which was a real bonus.

Although our hotel room was extremely clean, I do not know if the decor in the room was meant to be bland or attempting to be minimalist - but overall, the make-up of the room felt cheap.

Overall though, we had a great time revisiting Hammersmith and the hotel served the purpose that was intended. I would stay at the hotel again, although, maybe it is time for it to be refurbishment.

Good Value

Stayed in April 2004. Very nice hotel for the money. Location is just outside the tourist zone. Major tube/bus station (Hammersmith) is a very short walk. Area between hotel and tube station seemed safe. Rooms are small for family of 4 but comfortable, quiet, modern, and clean.

No pool and restaurant is too expensive, but that is not really important in London.

Good hotel

I have stayed in this hotel twice the last two years.

The English breakfast is remarkeble for English standarts.

Rooms are OK sized and clean. Hotel is close to the tube line.

If you want no fancy stuff....go and book :)

Needs refurbishment

As A tour manager i stayed here in Jume 2004. The rooms are spacious but in need of refurbishment. The continental breakfast lacked any meat or fresh fruit, the selection of bread was superb however. The staff were however happy and friendly.

Happy enough

I have stayed at the Novotel three times over the past 6 months. It is a very good location. The hotel is fine - rooms are average enough decor wise. Good standard of hygiene. Food in rest below is very tase and reasonably priced. Only niggle is that most staff have poor english skills. This only becomes an issue if you have a problem - then it becomes a real pain. Otherwise staff are very friendly and helpful.

Good quality

Stayed here at least once a month over the last year, and have not had a bad experience. Polite staff, good quality rooms... generally a good hotel.

Loved the Novotel London West Hammersmith

Excellent Service at this hotel and rooms comfortable. Huge english buffet breakfast if you wish but plenty of fresh fruit if you want to stay healthy. Planet's bar lively and friendly though drinks a bit pricey but same as all of london. A 5 minute walk from the railway and tube station but you need to leave yourself a good hour to get to Kings Cross on the tube for your home journey. I would recommend this hotel. Enjoy we did!!

Great stay

I travel a fair amount for business so I know a good hotel. This hotel is relatiely cheap, I got a queen size bed and a full bath not just a shower like many european hotels. Everything was clean and the hotel was even able to check me in at 7:30AM for no extra charge after being on a flight all night. Also, their "free" breakfast really is free and it's a great breakfast.

Loved the Novotel London West in Hammersmith

I recently stayed at the Novotel London West in Hammersmith. The building itself is new and modern, and my double room was very large, very comfortable, and very clean. The white walls reflected the natural and electric light giving the room a kind of cheeriness. It's about a five-minute walk from the hotel to the Hammersmith underground station, where you can take either the District Line, the Piccadilly Line, or the Hammersmith & City line to virtually anywhere in the central London area. If in the future I visit London again, I will definitely stay at the Novotel London West.