Novotel Singapore Clarke Quay
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Historical Traveler Reviews Novotel Singapore Clarke Quay
Stayed at the Novotel on Clarke Quay for 8 nights (14th April to 22nd April). The standard rooms (and bathrooms) are a little cramped and the plumbing noise from adjacent rooms is intrusive. Broadband Internet access is available in-room but is expensive. The room safe is way too small to take a laptop and the hotel does not offer an acceptable alternative for security.
Ensure that whatever rate you go for includes breakfast as there is a good and plentiful selection, (otherwise it's 25 Singapore dollars) but this hotel serves the worst breakfast coffee I have ever tasted and trying to get refills is a trial in itself. (I booked and pre-paid via Star Asia and got a great rate that included breakfast, taxes and service charges).
Room service is efficient and the food is quite good at reasonable prices. The same-day laundry service is excellent but expensive. The TV channel selection is pretty dire! The overall decor of the hotel and rooms is dated and needs a makeover, but room cleaning is good. I still enjoyed quality sleep as the bed was comfy. The desk staff are quite helpful,very polite & courteous, but the lobby bar is boring and expensive, (better off picking up a couple of bottles from Marks & Spencers as they have good value wines ~ S$25 - S$35 and stashing them in your room). There is a decent pool (but boring landscaping) and a gym.
This hotel location is its strong point and is really very good:- Clarke Quay and Boat Quay are on the doorstep. Brewerkz Microbrewery is directly across the river and has 12 different, and very good, real ales on draught and a good food menu at good prices. Next door is the Wine Garage which serves a good variety of wines. Unfortunately good wine is Singapore is expensive, (by UK standards). All the other restaurants are adjacent or close by and generally more expensive than city restauarants.
Boat Quay restaurants are more expensive than Clarke Quay, but Harry's Bar is worth a visit at the far end - reasonable menu and live Jazz in the bar from a decent combo with various folks putting in cameo appearances. Good place to chill out if you cannot stand "washing machine" music. All this is along pleasnat riverbank walking distance of the Novotel and in the evenings the humidity is easily bearable.
At the end of Clarke Quay is the super bungy - a giant catapult that fires you 200 ft vertically up in the air and then bounces you up and down several times to finish off the loosening up process. Only try this if your sphincter muscles are in good condition (and ideally before dinner)!!
The river 'bum' boats travel up and down the river all day with several jumping off points. Getting about from the Novotel is really easy:- Clarke Quay MRT is 5 minutes walk, City Hall MRT is 15 minutes walk with shopping malls along the way (Funan shopping mall is the place to go for computer stuff - good prices and no rip-off). From City Hall MRT you can walk via City Link Mall underground to Suntec City. Alternatively you could walk up to Orchard Road shopping area but take the metro as by the time you get to Orchard Road things are starting to get a tad boiled due to the humidity and heat. A point to note is that when you buy your metro ticket from the auto machines, the fare cost includes a S$1 deposit on the [recyclable] ticket so keep it after your journey and insert into a ticket machine to get your S$1deposit back.
Taxis from the Airport will cost about S$20 [which includes the mandatory S$5 airport surcharge]. Taxis to the Airport cost S$15, but the fares go up after about 11pm. Journeys take about 30 minutes on average. Don't forget to pack a good folding umbrella as it rains at least once every day, (or purchase one locally - they're cheap enough).
On balance, this hotel is good value even if it is a bit dated, but go for the superior rooms - the cost differential is not excessive and probably worth it. There are no frills when compared to other hotels but it's more than adequate for most folks, even if only for the location. I'd certainly stay there again if only for the location and cost. I cannot however rate this as a 4 star but would rate it higher than 3 star - so put it at 3.5 *
Just returned from a night here and found it to be a great hotel,fanastic views over the river which lights up at night.Liang Court which has a supermarket and shops is underground.MRT a few minutes away.Great service and rooms were clean and had all the mod cons you need.Kids loved the pool which was big.Would definately return here.Booked thru travel agent.
Excellent hotel in great location !!
We stayed at the Novotel Clarke Quay recently and I have to say : Excellent !! The hotel is right in the middle of Clarke Quay, a recently upgraded area of Singapore with lots of restaurants and clubs. Ministry of Sound, Indochine, Crazy Horse Cabaret, you name it, it's there !It is also very close to Chinatown and not too far from Orchard if you fancy some shopping.
The hotel renovation is now complete and the hotel looks contemporary and sleek. Rooms are spacious and have fabulous views over Singapore. 3 restaurants to choose from, with The Square a highlight. An open kitchen caters to all different kinds of food. If you prefer to eat out, the hotel has negotiated special deals with restaurants on Clarke Quay, which are put in a handy booklet you receive when you check in.
Above all, the service is the best I have experienced in Singapore !!
River view is superb
Although rather uninteresting from the outside, the location of this hotel is excellent.Rooms with river views have a fantastic panorama over Clarke Quay and all the skyscrapers beyond.The rooms were fine.
The Citytour bus stops near the hotel and was an excellent way to travel around the city and then return to the hotel.As we had 2 days in Singapore, their 2 days for the price of 1 deal was ideal.It is also not too far to the excellent metro.
Clarke Quay is by the hotel and is well worth visiting,particularly in the evening.
A great place to stay.
The Novotel Clarke Quay is in the process of being renovated and when we stayed the new entrance on the ground floor was still not ready. The Reception is on the 7th floor, the other floors being a small shopping centre.
The trick here if you can afford the small extra cost is to book one of their Executive Rooms (Deluxe or Superior) on the 23/24/25 floors - the Biz Floors - check the Novotel own web site for some of the best deals and if you have an Accor card you can get a 15% discount off the 'unrestricted rate'!
We had a Deluxe Corner Room which was huge and nicely furnished, while they were in the final stages of setting up the in-room movie channels, since the TV channels were limited.
Staying on these floors gives you access to the Biz Lounge. This has wi-fi + 2 broadband pc's with free access, plus you get tea/coffee and soft drinks all day, with Cocktails in the evening from 18.30 until 20.00 with free canapes. Being a French hotel they had great cheeses and a super view over the Singapore River and the City buildings.
The staff in the Biz Lounge were very heplful and you can take breakfast here, which although not as extensive as the breakfast in the Coffee Shop does mean you are not fighting with tour groups - it was very relaxing.
By staying on these floors we also were given 2 complimentary tickets for the 45 minute Singapore River trip taken from Clarke Quay.
The pool area was quiet and you could always get a lounger, while pool towels were provided.
Positioned right by Clarke Quay and a 5 minute walk to the MRT it does have a great location with plenty to do in the evening, since Boat Quay is also only 5 minutes away. It was nice to stay in an area not quite as busy as Orchard Road, but still able to reach all parts with the MRT so close.
Have a great time.
Renovation to be completed...
They put ads all over saying its a complete make-over. Not so!
Only some floors have been renovated and even in these floors bathroom and carpets are still old and worn-out.
I was first in a non renovated one (they didnt tell me anything) and it was a depressing outdated style. I then complain and they moved me to a renovated one. Felt like they are trying to give first these old rooms.
Loby was under work and temporary exit was filthy with elevator out of order.
TV channels are short of choice. Around 10 english channels and NOT ANY PROGRAM FOR KIDS.
Besides these drawback the hotel is rather good. Nice location, breakfast buffet is correct, rather helpfull staff, big and nice swimming pool.
I nevertheless will try another hotel next time.
We stayed 8 nights at Novotel Clarke Quay, in an Executive Sup room, harbour view and this was one of the best rooms I have had in my life : well equipped, designed furniture, comfortable bathroom and pleasant balcony offering incredible views.
The only drawback was the cleanliness of the room : we checked in on Dec.27 and found a newspaper dated Dec.23 under a piece of furniture ! Towels had not been changed for 2 days and toilet paper was even missing one day.
Booking a room on the executive floor gives you free access to the exec lounge on floor 24, which offers great breakfast without the crowd. The lounge opens til 11 pm and has complementary soft drinks all day round + free cocktails in the evening.
Staff is friendly, helpful - especially on the 24th floor - and always anticiptes your needs.
Next time we will visit S'pore, we will come back to the Novotel, providing they can guarantee us a harbour view room on biz floor which is a real treat !
Excellent Japanese hospitality!
Just returned from a 3-day stay at Hotel New Otani in Clarke Quay, Singapore. It's a great hotel! Very clean, huge comfortable beds, large spacious marble bathroom with both shower and bathtub, complimentary yukata (Japanese bathrobe) for personal use during stay, and best of all : an excellent view of the Singapore river!
The room does not come with breakfast, so you'll have to pay for it, which I find rather expensive. It'd be cheaper to eat downstairs in Liang Court (the adjoining shopping complex below the hotel) which has Starbucks and McDonald's. The shopping complex is another plus point for the hotel, as it has a 7-11, Meidi-ya supermarket, Kinokuniya bookshop and even a beauty parlour!
Location is excellent, a leisurely 10-minute walk to the Clarke Quay MRT station, a bus stop just right opposite McDonald's, and abundant taxis at the hotel doorstep. It is also within walking distance to City Hall (20 minutes) and Chinatown (15 minutes).
All in all, perfect location with very comfortable and clean rooms - a great hotel choice, if price were not a factor.
It's Okay...but there are much better hotels
Don't let the on-line marketing glitz fool you. This is a 3-star hotel surrounded by real 5-stars. The rooms are dark, carpet worn, walls really scuffed up and loud noises form somewhere all hours. After 1 night of a 3-night stay I changed hotels. Fitness center is under construction and no alternatives provided. This is geared to the massive tour group crowds. My room wasn't cheap and they would not include Breakfast. Checked out went across the River to the wondelful Swissotel Merchants Court. Paid 10% less with breakfast and free laundry included. Stay somewhere else.