Novotel Citygate Hong Kong
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TravelPod Member ReviewsNovotel Citygate Hong Kong
Great service. Helpful staff .Rooms compact but a high standard. Lovely bar and good buffet restaurant.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Novotel Citygate Hong Kong
My wife and I transited through Hong Kong on our way home to Australia and arrived at the Novotel Citygate well after midnight due to a lengthy delay to our flight out of Bangkok. We were expecting the worst due to our late arrival but this hotel lived up to all the positive reviews here on TripAdvisor.
All the staff we came in contact with - Porterage, Reception and Room Service were thoroughly professional and genuinely friendly. While acknowledging the hotel was opened just six months ago, the room nevertheless was beyond our expectations. Tastefully and cleverly appointed with a king size bed that soothed away all the aches and pains of too much airline travel!
In fact, the room design is so modern we had trouble finding our way around. Light switches are state-of-the art and not necessarily where you'd find them in regular hotels. Similarly, we couldn't find a power outlet for the kettle, so unplugged the charger for the bedside cordless telephone and boiled the kettle on the floor! When I checked out the next morning, the bemused but ever-so-polite duty manager informed me that ample power outlets were located in a "discrete compartment built in to the writing desk". It was more secret than discrete, so take that as a tip for other first-timers at the Citygate.
It terms of airport access, it's a HKD50.00 taxi ride from the airport. While the Regal Airport Hotel is more convenient because it's part of the terminal complex, the Novotel Citygate can't be beaten for quality.
A benefit of its off-airport location is the fact that the Novotel is part of the expansive Citygate shopping centre which has dozens of name-brand 'warehouse outlets'... Nike, Adiddas, Samsonite, Levis, and so many more... shops selling last season's stock at heavily discounted prices. It's all genuine, no rip-offs, and there are some excellent bargains. There is also an extensive supermarket in the basement of the Citygate shopping centre so if you were staying a few days at the Novotel, you could get supplies - including alcohol - from the supermarket.
Another benefit is that the Novotel is a few minutes' walk from the brand new cable car ride that covers about half of Lantau Island and is a spectacular, great value for money experience. Again, if you have time, take a one-way cable car ride and bus it back to Tung Chung where the Novotel is located. There is a major bus and MTR train interchange right next to the hotel.
Summary? The Novotel Citygate is THE place to stay in Hong Kong if you don't need to be located in Kowloon or on Hong Kong island. Thoroughly recommended.
Excellent rooms, good food, great hospitality
Reached HKIA and found the counter B16 to hop on to the hotel's shuttle bus which was provided free. Upon checking in the hotel, I was greeted warmly by English speaking staff. However, the lobby was sort of empty. There is lack of sofa and couches for guests to wait at the lobby. I requested for rooms which are adjacent to each other (next to each other), but the reception staff could not provide me with one. This, I am a little skeptical as there are 23 floors in the hotel, and she could not find 2 rooms which are side by side? On top of that, she gave us the smoking floor, knowing that I am travelling with my family. (2 seniors and 2 adults). I also made dinner reservations at Essence (hotel restaurant) for dinner on the following night after reading that they offer great value for money on food.
The rooms were simply magnificent, although a little small but considered spacious for Hong Kong. There is a flat screen tv on the wall which has cable tv subscription. There's also mini bar, iron + iron board, hair dryer, kettle, and other toiletries. My favourite is the bathroom - there's shower and attached bath tub. The mirror in the bathroom serves as a dressing table as well. There's also adequate lighting in the room and they even have an alarm clock by the bedside.
However, during one of the morning, I wanted to watch the results show for a particular reality show. The channel freezed, indicating something was wrong with the hotel's satellite decoder (all the channels were OK except for this particular channel). I called the reception to explain the problem. They promised to send a technician to check. After 30 minutes, I called again and the same receptionist said they're sending him up. I waitied another 30 minutes and still no technician, simply gave up and went out to attend my business meeting at the Asia World Expo. (Yes, they provide free bus transfer during trade shows). At 6pm, I returned and the channel was still paused. I called the reception for the 3rd time and this time, they sent a technician up to my room. The technician took one look at the tv and knew immediately what was wrong. One minute later, the reception desk called to check if the channel was working. A one-minute job took the entire day to be rectified? Hmm..
As for the buffet dinner at the Essence restaurant (HKD 150 per person), there was no strict dress code imparted on us. (We're Chinese by the way). Infact, the whole restaurant was so noisy, it's simply ridiculous to deny entry for patrons who do not wear proper attire. As long as you're wearing casual smart attire, I suppose it's fine. Food was delicious. Never had so much variety of food in my life. Most of the patrons were locals, and they are noisy. I was surprised to see so many people eating here on a weekday. One can only imagine the crowd during weekend! Saw some people being denied entry as the whole restaurant was already crowded. So, if you are looking for a quiet romantic dinner, that's out of the question, Essence is more like a family affair.
The hotel is connected to Citygate Shopping Center, which houses most factory outlet stores. There's Levi's, Adidas, Timberland, Nike, Esprit, Giordano among the famous brands. There's also a convenient supermarket to buy groceries, fast food joints such as KFC, McD, and a food court which serves delicious porridge. There's also a cinema here.
The Tung Chung MTR is right next to Citygate Shopping Center, and so is the Ngong Ping 360 Cable Car. Unfortunately, it was still under trial operation when I was there. So, I had to take the bus (No. 23). Overall, Novotel Citygate Hotel is a superb place to stay especially for those transiting in HK or attending exhibitions at the nearby Asia World Expo. It is a more quieter retreat from the noisy HK & Kowloon hotels.
Full of surprises at City Gate!!!
After wanting to be close to the airport, I first believed this was a mistake. It looked so isolated as I pulled up, but boy was I wrong! I have traveled and lived in Asia so there were places I wanted to get to in Hong Kong. My first surprise was to find out it is connected to the MTR (subway) which is truly a major gateway. Secondly it is connected to a medium to large outlet mall by escalator. For children of all ages, it is one subway stop away from the Hong Kong Disney resort xchange. They do have a dedicated business floor with separate breakfast eating and free internet which is somthing ACCOR properties offer with Business Rooms. There is also a first floor biz center with internet by the hour or 24 hours. Other wise just use the internet cafe in the mall, just steps away! It is basically free, but they ask you to buy a drink and, if there is a line be on for 15 minutes at a time.. This is especially good for free or quick email checks.-most do not buy the drink!!
The hotel has 3 buffets per day and I found them to be very nice, especially the dinner which was plentiful in many ways. The dinner attracts people from the area. My room was ok and all of them have a 32" flat Screen T.V. against a wall, wireless internet hook up and attentive room service staff. The style of the room a bit different, but still overall a nice room.
I usually take a business floor but didnt this time, still I was content..
A fantastic new "Airport Hotel" in Hong Kong!!
I just returned from a business trip that saw me overnight in Hong Kong on the way through to Canada and the US, and I wanted to put "pen to paper" on the fantastic discovery of the new Novotel Citygate Hong Kong.
I basically had just under 24hrs in Hong Kong and since this was my 3rd visit I couldn't really be bothered travelling into the city just for the sake of it so I started my search on hotels close to the Airport. As many of you know that comes up with just one hotel..the dreaded Regal Airport Hotel. As you can see from the reviews here, it's not a great choice but has pretty much been the only option to date..until now!
The Novotel Citygate is located about 5mins drive from Hong Kong International Airport and is located in the Tung Chung district. There is a free shuttle from the airport which makes getting there even easier. You can find the shuttle checkin desk at A16 or B16, depending on where you come through customs. After waiting for about 10mins myself and another guest hopped on the shuttle and made the quick trip over to the hotel. You could tell right away that not only was the hotel brand new but the entire area looked like it had just been erected! Everything at the hotel entrance and lobby screamed "we're brand new". Although quite large and daunting, the decor is actually quite modest which I appreciated. I went to check in and was quickly escorted up to the 21st floor because I had booked a suite. The prices were very reasonable so I decided to treat myself and it turned out to be well worth it!
Once arriving in the sanctuary of the 21st floor I was taken to a lounge area where I was offered a cold drink and was checked in while relaxing overlooking the surrounds of Tung Chung. I felt like I was the only person in the hotel at this stage and I think I may have been only one of a handful staying on the "Business Floors".
When I was taken to my room I was blown away. From the dark wood and dramatic white tiles and marble the room was quite massive. It was split in two by a long hallway like bathroom with a huge jacuzzi tub at the end and a massive rain-shower seperate shower. A King size bed faced directly out huge panaromic floor to ceiling windows which looked out over the mountains and also off towards the Airport as well (I loved watching the planes taking off and landing at night..but with no noise!) A huge Plasma TV was mounted between the windows right in front of the bed for added visual entertainment.
I had the opportunity to try out the brand new gym and pool area and although the wind and rain made swimming a little less appealing the very large and adequate gym was empty and so I enjoyed an indoor workout instead.
I had room service that night which was quite good and although the menu was a little limited the quality of the food was excellent. I enjoyed my included breakfast the following morning down in one of the restaurants where they had a huge buffet laid out as well as an omelette bar etc.
I checked out around noon that day having enjoyed a very leisurely morning walking around the attached Shopping Centre which is still quite vacant of shops due to how new it is, but still had a lot to offer including various clothes and electronics stores. The MTR station is also located in this Shopping Centre so access into the city centre is very convenient.
Overall I would highly recommend this hotel, especially to folks that are simply transiting through Hong Kong (which seems to be pretty common.) The brand new facilities and very eager staff make for a very enjoyable respit from the chaos of travelling.
Watch out for Dress Code enforcement. This really happens to me.
Greetings to you all,
Novotel Citygate is a really nice looking hotel. Very close to the Airpot in Hong Kong. 5 minutes from the CityGate outlet mall (outlet shopping is very new to Hong Kong as of this moment so it is really interesting) and it is really a nice looking hotel.
Let me give you some back ground of me. I had traveled around in North America, Asia and a bit in Europe due to my job. I stayed, dined and visited some of the most amazing hotels in US and I never once have the following problem because information about dress code is clearly stated in the hotels and restaurant that I had visited. I am male and of asian descendant and I live in Discovery Bay, Hong Kong.
Imagine.. a fine sunday evening, I had been working all week long and I am looking forward to a relaxing dinning expeience in a buffet restaurant. This is not Mariposa - Neiman Marcus, which by the way you got to try if you happen to be in Las Vegas - really good, this is just a buffet dinner in a hotel in Hong Kong.
The problem that I encountered was a week ago I took a friend to Novotel Citygate for a buffet dinner and we were promptly stop at the buffet restaurant front door saying that there is a dress code enforcement.
I and my friend were wearing Polo Shirts Shorts and Sandals. I futher query the door man asking where did they state that there is a dress code enforcement in the hotel ? He did not answer, he just stare back at me.
After a bit of verbal exchange I knew this is a time waster and I do not want to blow up and create a scene. I took my friend to another restaurant nearby and have our dinner. I apologise to my friend for not noticing there is a dress code enforment in this hotel and I bought dinner.
Now, this would be ok if this is the first time I visted this hotel but, this is not my first time visitng Novotel City Gate. I had visted this hotel before and dine in another restaurant in Novotel City Gate wearing pretty much the same thing except I was with a group of Westerners also wearing something similar; T-shirt, Polo shirt, short and sandal. Hmmm... makes you wonder doesn't it. This could be the old colonial attitude acting up.
I called up the on-duty manager, told them what had happened and left my phone number. The on duty manager said he will pass my commnets on to his manager and they should contact me. The hotel mangement never call back to me. Very lame but then it is Hong Kong, customer relationship is not high on their priority. Client relationship training or CRM is still very lacking in Hong Kong.
Novotel City Gate should have stated the dress code clearly in front of their restaurant , bars , front counter and promotional material. This would have let everyone know that there is a dress code enforcement in this hote. Novotel City Gate should stop wasting their clients and potential client time and money. I know this is just a simple slip up from the managment coming from the top. Clearly stating a dress code would clear all things up.
I hope this helps when you are visiting Novotel City Gate, Hong Kong. Dress up if you are male and Asian. Ladies will not have any problem at all. It has been documented in Hong Kong a Lady can go in with Bikini a simple cover and sandals and no one will stop you entering any Hotel in Hong Kong.
Hotel defined by elegance, simplicity, and convenience (to shopping)...
I stayed at the Novotel Citygate Hotel on June 1st during a stopover from my trip to Australia before flying back to NYC the next morning. Although I did not have too many reviews on this hotel to depend on, I already had my expectations up for this hotel prior to arriving. I'm glad to say that the hotel has exceeded my expectations. I would come back to stay at this hotel during my future visits to Hong Kong. As you can seen from the attached photos I took of my hotel room, the room is very elegantly designed and highlights the success of "less is more". I love the use of glasses in the room. It's just the right touch, and not too excessive. The separation of the lavatory and the shower stall is a nice touch also. The room was small compared to the Nikko Hotel I stayed at in 2005, but it's larger than the Charterhouse (in Wanchai), the Bishop Lei (in Central - mid-levels) that I also stayed at during previous trips, and the Nikko Century Hotel (in Wanchai) that I also stayed at during this trip. The hotel is also connected to a shopping mall. There's a Park-n-shop (?) supermarket, Esprit outlet, Nike-town, movie theatre, G2000, Giordano, etc. I wish I had a chance to stay at the Novotel Citygate longer. I would have loved to explore more of what this hotel offers like the restaurant they have on the ground floor. The hotel is also near the MTR. You have to walk through the mall to get to it. I would say an average of 15 (or less) minute walk. The only "could be better" about this hotel is that it's a 45 minute ride to Wanchai from the MTR. For the luxurious-style the hotel offers, I would take the 45 minute commute anyday!
By the way, I also liked the Novotel Century Hotel alot. The room, although smaller, was decent. The location is great and the staff was very nice. My family and I also loved the breakfast buffet and the staff in the restaurant. Great job Novotel!
Agree - excellent hotel at HKG airport
After reading all the reviews about the one and only hotel at HKG airport - Regal, we were very disappointed and its expensiveness. However, in speaking to friends who have lived in HKG they told us about this brand new Novotel Hotel. Like other reviewers here on this board, we were very pleased and it cost half as much as the Regal. The Novotel is chic, modern, friendly staff, small room but very comfortable with good bathroom. We did not make use of the free airport shuttle bus because our flight was early in the morning. However, we got a taxi for HKD50 which was not bad. We would definitely stay here again. Highly recommended if you want an overnighter for your next flight.
Great place, close to airport
My wife and I stayed here with our 19mth old son. As you may well imagine travelling with an infant means loads of luggage and we could not bear to travel into the centre of Hong Kong with 7 bags, so when we saw a free shuttle we booked the Citygate straight away.
This way we could dump our luggage and travel by MTR (train) with a small backpack for day trips.
After using the free shuttle (counter B16 outside arrivals), we checked in with english speaking staff. The hotel was excellent, brand new!!! Smallish room, but really, do you need more? My wife made use of the modern gym and pool with our son. Views were nothing too special, but at night everything is pretty from the 12th floor.
The buffet restaurant was very nice. $148HK each for dinner ($24.66 aussie dollars ea). $118HK for breakfast. But I would recommend booking in advance for dinner as it was very busy. Make a booking for Essance buffet restaurant when booking your room. The restaurant is in the foyer.
The hotel is linked to a shopping mall by an escalator. Some of the shops are not occupied yet. But of the ones that are they vary from a supermarket, to McDonald's, to electronics, to Calvin Klien underware. There is a cinema in the shopping mall and a MTR (train) station that goes into Hong Kong. It is the end of the Tung Chung line. Also there is free internet at Pacific Coffee in the overpass part of the shopping mall (you'll understand when you're there). Free if you buy a coffee that is. This is the same at Pacific coffee on Nathan road opposite the park.
There is a cable car going up to a monstary and the large Budda statue from the shopping centre as well but this was not commissioned when we were there. Apperntly it should be operating by July 06.
One thing though, I managed to cause a minor flood in our room by blocking the toilet (gotta watch that). The room attendant tried to convince us to stay in our room that had been flooded and wiped up, but on asking at reception, we were assigned a new room no problem at all.
Overall we were very impressed and got a good price by booking thru Accor hotel's (novotel's) own website. We have already booked to stay there again on our return journey from the Uk to Australia in July.
I hope this helped you make an informed decision.
Best value hotel near the airport
Just stayed at the brand new Novotel Citygate. Very good value four star property situated just ten minutes drive by complimentary shuttle bus from the airport.
The bedrooms are very modern and high tech with large plasma TV screens and very comfortable beds. The hotel staff are also very welcoming. The choice of restaurants is very good with an excellent buffet that is heavily patronised by the locals because of its variety and reasonable prices. The mountain and sea views from the hotel are outstanding. The hotel is connected to the Citygate Shopping Mall which is so new only about half the shops are open. You can find many excellent restaurants and cafes and many well known chains. There is a very good supermarket and a multi screen cinema.
I would highly recommend this hotel to anyone who needs to stay close to the airport.
Excellent hotel airport. Super Modern
We booked the novotel as it was the only other near airport hotel that seemed like it was new and modern and after the Regal gets such bad reviews I wanted to find something else. This is a Brand new hotel, the website doesn't even have photo's, just digital images. It really is a fantastic hotel if you have to overnight near the airport, well it's great at any time but you'd only likely find yourself in the area if you had an early flight.
They have a shuttle from the airport and it takes about 5 minutes to the hotel. The lobby is very modern and chic, there is a trendy bar and a hotel restaurant in the lobby.
The rooms are small (as always in HK) but they make up for this with very clever design for the bathroom, which actually doesn't have a wall to the bedroom. The shower and toilet are within closet type glass cabinets but the sink etc are just near the bed. There is a decent sized LCD tv and other ameneties (see the photos), but essentially if you are looking for a 4 star hotel near the airport, I'd highly recommend this one.
Ohh also it's part of citygate which seems to be a HK young family and yuppie are to live and we walked just outside of the hotel through the back doors, straight into a large shopping mall which at this stage had none of the shops rented yet, however it seems like the mall is the walkway from the train stop to the apartment buildings where most people live, in the area. Anyway we walked around and found within 50 meters of the hotel a (also brand new) restaurant, which was full. (Always a good sign). We had a wonderful meal with excellent service and the bill came to HK$ 380 (about US$ 50) for 2 people.
It was really pleasant to be 5 minutes away from the airport, but staying in a hotel that downtown could be proud of and eating food that it both excellent and priced the same way.
TripAdvisor Reviews Novotel Citygate Hong Kong
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